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Inspire Brands

1155 Perimeter Ctr STE 1200, Atlanta, Georgia, United States, 30338-5464

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Inspire Brands Reviews (%countItem)

Hi I went to Buffalo Wild Wings in Burbank Ca. I had a really bad experience from the many times I have gone. I remembered I only drank 4 beers with my friend Erick and my grielfriend and my cousin Noe drank 3. That will equal to 14 beers or drinks but I got charged for 18. Pari the bartender supervisor came to talk to us that he can give us the breakdown at what time we ordered our drinks. I told him yea if he can give us the break down of what time we got our drinks so I gave him my credit card because I didn't want any trouble. When Pari came back to give me back my card and receipt he said he couldn't share that information with me. I don't know why he was giving me false information from tbe beginning but he didn't even give me the original receipt. The manager was there the whole time and didn't even talk to us. I hope something is done between this issue because I wasn't the only one complaining this night. I went to go look for the manager but he ran to the back of the house. I believe I derserve a Better explaination than what happen.Product_Or_Service: 14 beers (11 Modello and 3 corona

Desired Outcome

Other (requires explanation) Other (requires explanation)For my bill to be adjusted and appoligy from the manager via phone call.

We used door dash on Feb 9,2019 and got our food. We didn't receive any of drinks. Our tenders didn't have any sauce on them nor on the side as requested. I called the business and spoke to Michael the manager. He told me he would refund my money for all the drinks and our tender meal. I even went to the business to get another full meal remade.Product_Or_Service: 02/09/2019Order_Number: NaAccount_Number: Na

Desired Outcome

Other (requires explanation) Billing AdjustmentI want my money refunded for 2 fountain drinks, our 2 kids drinks and our tender meal for an adult.

I attempted to order food first through your app. When I got to the restaurant at 9:45 pm the food was suppose to be ready at 9:50 pm. I placed the order at 9 pm. They said they never got the order so I did it again still didn't get it, so the staff put the order in and told me it would take 20-25 minutes. 30 minutes later I was told I'm waiting on the burger, 20 more minutes later there still waiting on the burger. Finally at 10:45 pm they bring out the food. The burger was not right. She went to get the toppings for the burger. Returned with 2 cups with the topping in. I asked for a receipt. 2 people tried and still couldn't print up a receipt. Now it is 10:55 pm. So the moral of the story is I waited 1 hour and 10 minutes to get food that was cold and tasted like it had been cooked an hour ago. The cheese curds were cold and greasy, the fries for the hamburger and the wedges tastes as if the had been sitting for a long time, and the burger was cold and the pickles she put in a cup and the other cup I assume were suppose to be the grilled red onion for the sandwich. I specifically asked for everything except pickles and got the very opposite. If I lived close I would have brought the food right back, but it takes me about 15 minutes to drive home and that would have been another 30 minutes on the road added to my already late and tiresome day. And before you assume the cheese curds were cold because of the drive, wrong, I opened them up in the car as soon as I left. I'm very disappointed in the quality of the food that my 42.06 bought and was unable to eat. The large order of boneless chicken tasted like rubber. People were walking in, got seated and got there food faster than I got take out food. Is this how the restaurant operates? If so I'm very disappointed and most likely will not frequent your place of business again, and I forgot to mention that the gentlemen standing next to me getting his food said "this place never gets the order right because his order was wrong also.Product_Or_Service: Food

Desired Outcome

Other (requires explanation) RefundMoney return because the food was unappetizing and tasted terrible.

Community Beware! This location does not redeem gift cards, even though they sell them at the location. What kind of scam is going on here. GM David B was very smug and unhelpful about providing information. His solution was that I call the 800 number, even after he did so himself to discover a $50 balance on my gift card to cover my meal. He smuggly replied that I take it up with the customer service number on the card. It may sound like a little thing but the community should be aware of these unethical business practices. I was able to take care of my bill but I can see this being an embarrassing situation for others that may depend on the gift card to purchase their meal. Of course my $50 gift card is obsolete. Why would I put myself through an embarrassing moment, not to mention, a waste of my time.
Product_Or_Service: Two meals

Desired Outcome

Other (requires explanation) Refund my $44.65 and take back your worthless gift card.

On December 1, 2018, I visited the ARBY'S Restaurant around 11:30 am. The new manager (Mike) took my order which was a Beef and Cheddar Arby's sandwich with a small Potato Cake. The manager rung up the order twice and stated $16.00 and some change. I then told him that I only wanted one sandwich and small potato cake. He then asked the GM, General Manager (Marino R)on duty that day to assist him in voiding out that receipt and re-ring up my order. The GM fixed the problem. The manager Mike proceeded to ring me up again which came to $8.42. When I got my order, I had two orders of potato cakes instead of one like I ordered. I told the manager Mike that the order was still incorrect. He called the GM- Marino R once again for assistance to remove the charge from my debt card. I offered to return the extra potato cake. Marino R, at that point stated "No, just keep it and I will take care of the entire order of $8.42 for your inconvenience".He told me the $8.42 would be refunded to my card in 5 business days. I thanked him for that and left. Today, December 17, 2018, I checked my bank statement and I was never refunded $8.42. I called Arby's and spoke to GM- Marino R and Manager Mike. I was told by GM Marino R, that he was only going to refund me the cost of one order of potato cake not the entire order! That was not what he told me on December 1, 2018. His story changed when I called to say my refund did not go back on my card. He was rude and very unprofessional and he displayed horrible customer service to me. He refused to listen to me and continued speaking as I tried to explain to him what he told me on December 1, 2018. He refused to to allow me to speak. He finally stated " If you need the money that bad, come back and get it"! He then HUNG UP IN MY FACE!! I only called to stated that my $8.42, was never refunded back to me like he promised. Even if he stated he was only refunding me the cost for one potato cake, still there is no refund to this day.NOT GOOD SERVICE
Product_Or_Service: BEEF & CHEDDAR & POTATO CAKES

Desired Outcome

Other (requires explanation) FULL REFUND AND 6-FREE MEALS, I WOULD LIKE FOR THE GM- MARINO R TO GET SOME CUSTOMER SERVICE TRAINING AND MADE TO SERVE CUSTOMERS FOR ONE MONTH.

Today we went into our local Elmhurst, IL Buffalo Wild Wings for lunch, it was the third time in the past week we'd been there, we enjoy the atmosphere and the food so we come often. That is until our experience with the General Manager, Christina came to our table mid-meal. Allegedly, a customer from the bar left and didn't finish her glass of wine because my 1 year old son had pointed to one of the game machines a few times and cried out wanting to play it. As parents we do our best to redirect and focus on eating or distracting with a mobile device which is what we did. When Christina came over to her our table, she didn't introduce herself we had no idea who she was. She was red in the face and seemingly super angry and proceeds to sharply tell us that we need to keep our baby quiet because someone just left because of him crying before. I looked at her in disbelief because again I have no idea who this woman is or why she is approaching is in this aggressive and scary manner. My 4 year old daughter was actually scared of this woman and asked me why she yelled at us like that. So again I'm in disbelief that she says this to us and I'm like I'm sorry but are you being serious? She says yes that it's her job to take care of the majority of the customers. I said well he is 1 year old and they cry sometimes what would you like me to do? She said I should take him to the bathroom until we are done eating. At this point, I'm thinking this woman has got to be nuts. Did she just tell me to take my son in the bathroom to feed him and separate our family meal? Mind you she is raising her voice and much louder than my son every was when he cried the few times, everyone is staring at us which was humiliating to say the least. My son, during this altercation hadn't made a peep either so she is literally yelling at us for a few times my son cried out for one of their games. I looked at her and very calmly said that I can't muzzle my child and I'm not going to feed him in the bathroom that's disgusting. I asked her isn't this a family restaurant? She said yes it is but that she had to care about the majority of the customers and that if there's a complaint she has to address it. I said with all due respect with this being a family place, I would think the person you should be talking to is the alleged complainer of a 1 year old who has every right to be there. I said I think it would be more important for you to address that this is a family restaurant. At this point she is now yelling at me saying we either need to keep him quiet or hurry up and get out of there. I'm still completely baffled because never in my life have I ever heard of such a thing where a general manager approaches customers, regular visiting ones, and takes this nasty tone over a baby crying. Which I cannot stress enough wasn't ongoing, it was a few cries out for the game they have. I know nobody was complaining because the rest of the staff was absolutely mortified and kept apologizing to us even writing it on our receipt. The other manager told our waitress to give my two kids these little stuffed bears because the whole scene was despicable. I sat there crying at my table in utter disbelief that this woman told us to never come back there with our kid in a family restaurant. Ive never had a more horrifying experience. She continued to loudly berate us and then I finally said I'm gonna have to ask you to please leave our table because I'm very uncomfortable and so are my husband and kids and she said then you can get out of here right now and not come back. I said you just told us we could hurry up and finish our meal? She then stormed off. That was when the waitress came back to our table and profusely apologized. She even gave us a quarter so my son could play the game he cried over and then that was when the other manager had her bring us the stuffed animals so my kids hopefully wouldn't be scared and know that some nice people do work there. I sat there literally crying in total humiliation and sadness for my son to be treated that way as a baby and for my husband and daughter to be subject to it. This woman doesn't deserve to be a leader of anything. Even if my son was incessantly crying, which he was not, she could've approached us in a much better way but regardless family establishments have long defended their customers with children because after all we are the majority of their customers. If she is allowed to keep her position, she should at the very least be required to apologize to us face to face in the restaurant. Her behavior was abhorrent and what she demanded of us was just plain wrong. The fact that I had to later explain to my 4 year old how she should always talk like mommy did, not yelling or being disrespectful even if someone is being rude to you was just mind blowing. The table sitting right in front of us stopped to say hi to my son and say nice things to him on their way out after the incident since he just had to listen to this woman talk mean about him and telling him to go eat in the bathroom. Everything says kid friendly, how is telling a baby to eat their meal in a bathroom kid friendly? How is that even sanitary and not against health codes that she a general manager told her customers to eat in their bathroom'? She created a hostile environment, scared my children, and threatened us multiple times. I truly hope that this terrible behavior is not tolerated nor condoned by the establishment and that they work to rectify this experience immediately.
Product_Or_Service: Lunch
Order_Number: XXXXX

Desired Outcome

Other (requires explanation) If this general manager is allowed to keep her position after this, we expect at the very least a face to face apology to each of us, my husband, two children, and me from Christina the manager who berated us. This is an advertised kid friendly restaurant and by telling us to feed our son in the bathroom was not only a health issue but completely ridiculous and the opposite of being kid friendly.

Inspire Brands Response • Dec 31, 2018

On November 30th in the afternoon we had a family come in they sat in the dining room. They were a male and female adult guests and 2 younger children with them. There smallest male child started to yell out multiple times throughout their dining experience with us which was a little over an hour and a half. There were multiple guests that were in the bar area near where they were complainant was seated. There was one specific table that did not even finish their glass of wine they paid for it and left, they stated to the bartender on duty they had hushed the table as the child was screaming insistently with no apparent effort from the parents to have him any quieter. As these guests in the bar left they said "we can't take it anymore." During the duration of that date of visit 2 more guests walked near the complainants table to give glares and they complained to the bartender asking "can't you guys do something." This day and time we did not.

One week from the visit the complainants came in to dine in our dining room area again. Once again the child was screaming, this is not a cry or loud noise now and again it is constant. Again the bar had a decent amount of guests, all of which cringed about every other minute as the scream would first come out. One guest stated "geez are they beating that child or something" another guest at first said "what can you do" this is when she heard other bar guests complaining. Later the same woman stated "o, now I get it this is bad" this guest said, "well would've stayed for another, but not in this noise." The other manager on duty this day let me know that she had a table ask to be moved when the were seated close to them. Shortly after this the other manager on duty *** went to a table in the dining room after a server stated the table wanted to talk to manager. This table complained about the noise and said if there was nothing we could do they needed to-go boxes. The manager *** informed myself that we had yet another complaint against the complainant.

I approached the table and awkwardly expressed to them that we were receiving multiple complaints about their child's screaming and yelling constantly and asked if there was anything to be done about this. The mother started yelling at me asking "what should she do put a muzzle on a 1 year old" she continued to yell at myself. And then I expressed that I was trying to be understanding as I don't have the answer but I had seen other parents go for walks around the restaurant, take them to the bathroom or outside and I wasn't sure what she should do but I could not continue to receive complaints and guests leave. I had expressed to her no matter the age or situation if we had a customer who was affecting the majority or the other customers experience it was my job to say something and try to correct this. At this time herself, her daughter and husband were all yelling at me and told me to go away. I had then stated at this time that they could finish up but if we received any more complaints or customers leaving that I would have to ask them to leave, which is what I was trying to avoid the whole time.

They finished their meals, the server has asked the other manager *** on duty for stuffed animals in an effort to keep the children quiet during the rest of the duration of their meal, it was not in a effort to "excuse my horrific behavior"
If needed I can provide multiple guest and staff witness statements in my defense that no one in the building at the time ever heard my voice yelling at the complainants and in fact it was the quite opposite.

***
General Manager
Buffalo Wild Wings Elmhurst
*** N ***
*** XXXXX
p:(XXX)XXX-XXXX
f: (XXX)XXX-XXXX

After reviewing my records I noticed I had noticed a duplicate charge from arbys at specified location. I attempted contact by phone prior to bringing the bank statement into the store. In which I was advised they had been experiencing this same problem recently, and to dispute with the bank.

Desired Outcome

Refund The charge was $9.29 round trip to this store cost $10.00. Since it hasnt been resolved im expecting another trip to the location putting me out $29.29 thankyou

We ordered Buffalo Wild Wings and requested ranch with our order. They charged us a 1.50 for ranch and when the food got delivered there was no ranch. I called the store and told them our issue, the person on the phone started laughing and said we can come pick it up. I stated there is no point to pick up ranch due to the fact we ordered so we didn't have to leave our house. The worker proceed to laugh and then hung up the phone. I felt disrespected, this is a well known business and there is no customer service in the workers at the restaurant. They have no right to be disrespectful for the fact that the restaurant charged us money for items we did not receive. Even though it was only a 1.50, the customer service tooped off the fact that Buffalo Wild Wings will not have my business anymore.
Product_Or_Service: Medium Boneless wings
Order_Number: XXXXX

Desired Outcome

Other (requires explanation) I would like a refund for my meal as they did not give me items I paid for and I was disrespected by the employee I spoke to on the phone.

I've complained twice via your customer service page and I've gotten no response whatsoever. In May 2018, I visited your location in Dacula, Ga at Hamilton Mill. I placed my order after waiting several minutes for the untrained employee to take the order in front of me. He had no clue and had to call the manager over. I placed my order and apparently neither of them was actually listening and didn't place my order correctly. When I got my order it was short an order of fries. I went to get them(since I had ordered them) and the manager was extremely rude and snotty and told me that even though I had waited a long time and they had messed up my order that I would have to buy more fries. I paid for them, ate and left. I've never been back. I haven't eaten at any Arby's since then. He was so rude and is definitely not a people person. I've contacted you twice and heard nothing. I guess customer service is not your thing either. You should really consider making your customers a priority.
Product_Or_Service: Food

Desired Outcome

Other (requires explanation) I just want a refund of the $2 I was charged for your mistake. I would also like for you to consider some customer service training for your employees, especially managers.

I recieved at glass of water and inside was the a tag from some appliance. The white plastic tag was scrolled up inside the water and had so much greese on dirt on it. The label was for some kind of battery. I told one of the waitress about how it is in my cup and she got the general manager *** came over to my table and I showed her the label. She said that she doesn't know how it got into my drink and she took the tag from us and said she would come right back with a new water. We waited for her to return for 15mins before I got up and asked one of the waitress where she had gone. A new general manager came over and informed us that he has no idea what us going on and that he just clocked in. I asked him where *** went as she took the tag and said she would return with a new water and never came back. He said that she had actually went home. This is where I was so upset. I know mistakes can happen and that sometimes things can pop in where they shouldn't be. I dont know how that tag got into my cup. I know that it was dirty and had battery warnings on it. I know that it is really poor service to have a customer have that kind of experience in your store and then you not only never replace the water but then you just leave. I was so upset with her because I actually come to this restaurant all the time and to have that happen and then the manager just brush it off like it's nothing is completely unacceptable. The waitress never apologized for giving us the drink and was really cold to us after. The manager who came in after *** unexpectedly left was the only person who was compassionate and understanding of what had happened. He offered us $5 off our mext meal and let us order $20 of food on the house. I appreciate him. My only complaint is in how *** handled the plastic tag in my cup. She said she would return but left us without telling the next manager about thr situation. She also threw away the tag and didnt pick up when the 2nd manager tried to call her
Product_Or_Service: Wings

Desired Outcome

Other (requires explanation) I would like a return for my check. The unsanitary nature of my meal is not acceptable and I think the service was not worth the 18% that i left and I dont see myself ever coming back to this restaurant. The total for my bill was $23.

I purchased a French dip meal and jalapeno poppers additional side item. When I was eating the sandwich, I noticed at the bottom of the au jis, there was some type of sludge or tar like substance. It was very off putting and gross. When I tried to contact the store a gal said a mgr would contact me. No one did. I tried to email, no response. I tried to tweet at the company. They don't seem to care about making the issue right.
Product_Or_Service: Meal and side item

Desired Outcome

Other (requires explanation) I would either like a full refund for the time and effort, and or a replacement meal or store credit. And an apology for the lack of customer service. This is the worst treatment a company can do is ignore their customer.

Customer Response • Aug 24, 2018

The company did send out a GIFT CARD for my troubles.

A friend and myself came to Buffalo Wild Wings Franklin TN store #*** on 7/7/2018 in the evening and sat outside on the patio and was serviced by ***. After placing an order of two snack wings one for each and receiving them my friend didn't know the wing were dry rub and asked for mild sauce instead. *** from the time we sat down and decided to leave was disrespectful, short with us, and dismissed my attempts to ask for straws, napkins, and to replace the wings. Even after silently raising my hands to signal him over for a few mins I had to walk over to him across the patio to ask for the items. I also asked to change one nearby TV to ESPN and he refused to do so and when I asked again he said dismissively, "You see I didn't change it." After him saying that he brought manager *** to our table. I informed *** I wasn't sure why he was brought over but since he's there about the rude, dismissive, and discriminatory behavior we experienced and can we receive some consideration on our bill. Later on I mentioned to *** that he'd been rude to us all evening and then he said he'll call the police and at that time I did ask to speak to management. Managers *** and*** came over and while explaining the situation of discrimination and racism we experienced two Caucasian customers behind us told *** and*** that they even noticed how rudely *** treated us versus how they were treated.*** told them to be quiet and then proceeded to tell me, "to be quiet, pay my bill, never come back, and she'll call the police." Not sure why I was threatened about calling authorities for expressing the mistreatment we experienced at Buffalo Wild Wings. I informed her that I have no intentions of ever coming back, paid the bill, and left. After leaving I realized *** overcharged us for three snack wings for a total of $36.18 and when I called back that night I was told it'll be corrected but hasn't. I don't spend money with discriminatory and racist companies.

Desired Outcome

Other (requires explanation) Other (requires explanation)1. Full refund of $36.18 immediately and no later Friday 7/13/18. 2. Diversity and Sensitivity training for *** within the next 15-days.3. Written apology with *** signatures and this won't happen again.4. Have corporate inform them to come over with an open mind, effectively listen to the issue, and offer solution based results without threat of trying to shut someone up or call police. 5. I don't thi

Inspire Brands Response • Jul 17, 2018

We escalated this to our local District Manager who wrote we will be compensating him with a refund of his bill of $24.12 from the evening in question, as well as a $100 visa gift card, as he did not want to return to Buffalo Wild Wings, and I was unable to dissuade him.

I went in on May 25th, with coworkers and had a fairly good time, food and drinks. Next day I had a double charge on my cc, called *** in the city of *** where I went, and I was brushed off, called again spoke to the manager***, who indeed has been the worst manager I have ever experienced, I advised him of the issue, stated it might be a mistake from bank and to call back Monday maybe Tuesday, see if it has cleared my account, I then called back Tuesday told him it went thru once again it was brushed off told me he cant help me call my bank its there error, HOW SO? they are the ones who charged me, he said he didn't know anything all he see's is the one charge not the 2nd charge, I call my bank and tried to dispute it my bank said its a valid charge and must contact ***, I then call again no one can respond to left numerous I mean beyond numerous messages, finally contacted Bryan 06/14/2018 had me fax over my bank statement , did that, and I have no response since this am as well. this is beyond horrible.
Product_Or_Service: restaurant

Desired Outcome

Other (requires explanation) A full complete refund of my monies and resolution to my 4 week on going issue of no help, how can this be 4 weeks of not receiving my money back? a phone call? a resolution? anything? An apology, verbally and written. Compensation of my troubles for the time I received absolutely NO help, till this day i have yet to get a return phone call, an apology, an attempt to resolve my issue, NOTHING

I took my husband to buffalo wild wings june 12 2018 it was my husband birthday that day. We had odered 4 sweet teas, 3 kids meals and 2 adult meals. I ordered a adult drink for me ut the one I wanted they said there mixer broke so I had to order a different drink wasnt happy with the drink it was 7 dollars wroth of ice and a dollar wroth of an adult drink she asked me if I wanted another I told her no I told her it wasnt wroth the 8 bucks it was. We had waited 30 minutes still no food there was a table of 2 behind us another table of 4 across the room both tables were sat down 15 minutes after we got there and we ordered before the did I watched them and we got our food last. When our food came out thats what the whole probelm is that my childs corn dogs were burnt so I sent then back we got them back and they were the same ones they didn remake them. Then we asked where our secound order of each our wings were she said I thought yall wanted the buy one get one free meaning my husband got one and mine was free I said no we both wanted our we buy one our secound one is free meaning my husband would get 2 things of wings and me too she said sorry about that. We ate are food and lefted my husband was not happy that we didnt get it how we ordered it. I called the cusotmer service talked to a lady she told me I would be getting a call from there manager in 24 to 48 hours I waited for the call on Friday june 15 2018 never got the call from the manager.
Product_Or_Service: June 12 2018

Desired Outcome

Other (requires explanation) I would like to get my wings that we should of gotten on buy one get one free on tuesday like we should of had gotten we both ordered a small order of the wings since we were both supposed to get another seat of the small wings free

Staff at this location was friendly, however the food was disgusting. I had an order of two meals to go. When I got to my house 5 minutes away, the meat tasted terrible. I tried to call customer support center for Arby's and fill out a form online but to do that I needed a receipt and of course the didn't give me a receipt. Nasty food, no way to contact the business and complain directly to corporate channels.
Product_Or_Service: Sandwich

Desired Outcome

Other (requires explanation) I'd like to be reimbursed for the food that was sub-par. This was a one off but not acceptable.

Arby's in Cobleskill, NY took a very long time to prepare order, served undercooked food and attitude, and refused to clean their tables.
On Sunday, August 27, 2017, I visited an Arby's restaurant located in Cobleskill, New York with my family. We ordered almost $40 worth of food and sat in a long line of customers waiting for their orders. It took almost 20 minutes to finally get our order. Looking for a table, we found that all of the tables were dirty and had not been cleaned. We asked a staff member and were told that they don't have time, because they were short staffed. We had to clean off our own table in order to be able to sit down. Opening our sandwiches, we found that two of them were undercooked, with blood running down into the bottom of the box and completely soaking the bread in blood. (I have a photo of one of the sandwiches that I can provide) My wife got on line to complain about the sandwiches. The cook in the back insulted her, yelling that that's the way angus beef is prepared, rare. My wife responded nicely to say there is a difference between rare and bloody, and the woman snickered to a coworker and continued to insult her. I have had the fire-roasted philly sandwich at many other Arby's and it is never prepared raw. They finally agreed to prepare new sandwiches, but made them with much less meat and almost no peppers. Was this punishment for having an issue? This is the SECOND time I have had issues with this particular restaurant. The time prior, I went for lunch with my family when in the area. We ordered our food and each got one of the orange creamcicle shakes. We got only two of the four shakes and were told that they had to make more and would have it right out. We sat down to eat. The food was skimpy, and mostly sauce and buns. We ate and waited, and waited, and waited. Finally, the manager brings out the other shakes, after we were completely done eating, and the other members of our party had already finished their shakes. Completely unacceptable. In two visits, I spent almost $100 for subpar experiences.

Desired Outcome

I would like to be contacted by the business about these experiences. I am in awe that they would allow their customers to pay $100 for the food and service I received.

Inspire Brands Response

Contact Name and Title: *** Manager GS
Contact Phone: XXXXXXXXXX
Contact Email: ***@arbys.com
Called the guest at the number provided. Guest do answer the phone. I provided a voicemail to apologize for the experience and request a return call to Make It Right. Followed up with an email to the guest extending an offer for a $100 Arby's gift card to win the guest back. Awaiting a response from the guest.

I went to Arby's today for the first time (Restaurant Number***) and I ordered a Family Pack and a side order of 2 Beef n cheddar sandwiches. When I got home to eat with my family, I realized that my order of 2 beef n cheddar sandwiches where not put into my bags. Now I'm out of 2 beef n' cheddar sandwiches as well as my money.

Desired Outcome

Refund I would like my money back for the 2 beef n cheddar sandwiches that I paid for but didn't receive.

Inspire Brands Response

This issue has been resolved.

I did call the guest this morning to let her know we received her Revdex.com complaint. She also submitted feedback via social media and was provided three Make It Right cards to invite her back to our restaurant. She accepted these cards.

I invited *** to return my call if she feels there is more we need to do to rectify this issue. However, being that she accepted these cards, we have closed this case back on 8/2.

Arby's Frisco, Texas has the worst, most unprofessional service. I ordered from the Drive thru. The order is completely wrong. We are missing items
We have gone thru the Arby's window twice and had items missing. This last time we did not just blow it off. order #382 is what the receipt says. The order date is 06 /23 at 1:13 pm. The order total was $27.24 . We ordered two Roast beef sandwich meals with cheese. No cheese on either sandwich. We ordered a Large Mozzarella Cheese sticks and they were not in our bag. We requested ranch , Arby's sauce and ketchup , none included. I called the store when I got home. The large African American woman working the window asked what I wanted her to do about it? I recognized her voice. I asked for a manager. A man name *** or *** came on the phone. That is what he claims his name was. I asked him who the district manager of this store is? He did not know. I asked for the guest relations or corporate office phone number? He at first told me he did not know, then claims he is not allowed to give that information out. I asked for the store Managers contact, he refused to give me her contact Information or name. I called back and spoke to the lady again. I was told *** is the manager. I left my name and number for her to call me. No one ever called back. I was told by the lady to come back to the store and get my missing food. I am not going to drive back up there. The Mozzarella sticks were for my kids! The Roast beef should have had cheese as we ordered. This location is terrible. The management is pathetic. The employees are rude and unprofessional. You order is rarely correct or missing items . I will never eat there again or at any Arby's. I have been eating at Arby's for over 20 years.

Desired Outcome

Our order was completely messed up. We were missing items. Just refund the money. We will never eat at Arby's again. Just refund our Money.

Inspire Brands Response

We handled directly with the customer.

Customer Response

(The consumer indicated he/she DID NOT accept the response from the business.)
Handled directly with customer??? When?? I have heard NOTHING from them! I have received NO refund! I have had NO contact with them at all. This is a lie. They handled Nothing with me.

Inspire Brands Response

I have do not have a feedback in my system reported by***, however, I called the phone number provided on this complaint *** and got a record stating "the number you have dialed is not a working number, check the number and try your call again." I have dialed the number provided five times.

With the number provided not working, I have no way of speaking with Mr.. In an effort to make it right for him, I have shared this Revdex.com complaint with our Business Consultant (***) to share with the franchisee (***) of the restaurant. Also, I will proceed with sending the guest a $50 Arby's gift card to refund the $27.24 spent during this visit and provide compensation for his next visit.

I am sending this gift card to the address provided in the complaint:

Customer Response

(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept the 50.00 gift card. The address is correct. My phone changed as I went with a different carrier. Arby's had over 2 months to contact me at that number. If they need to speak to me, I will be happy to provide a current Number. I will await the $50.00 gift card.

My stepson and I went to this arbys to get lunch upon walking in the manager said sorry we can't help you because I was wearing a Penguins jersey I figured he was joking so I continued to counter when he said seriously though we can't help you so we left. I went through the drive thru and ordered but the crew really thought what happened was funny.

Desired Outcome

Contact by the Business If I was the owner of this establishment of would make sure to tell my manager not to turn away business seeing as how they are never busy. I would also make sure the management team and crew realized me being a customer is what gets them paid.

Inspire Brands Response

I followed up with our guest relations team and they confirmed that the matter was directly resolved with the guest.

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Address: 1155 Perimeter Ctr STE 1200, Atlanta, Georgia, United States, 30338-5464

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