Inst-I-Glass

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 1, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]Pursuant to [redacted] 's email, I have called and emailed [redacted] multiple times and he has not responded As the owner of corporate who advertises what a great company this is, and who has responsibility for vetting the franchisee, [redacted] should contact Mr [redacted] himself and make sure he takes care of this problem, or have another local franchisee (like Ann Arbor) take care of this problem, or refund my money for the mirror If not, I feel it is incumbent on me to warn potential customers of local branches of this company that if the local goes under, national corporate will not stand behind its work.My problem could easily be fixed by this company It is taking more time for Mr [redacted] to respond to my complaint than to pick up the phone and call Mr [redacted] himself or the Ann Arbor franchise Regards, [redacted] ***

Spoke with [redacted] direct twice He chose time and date for appointment THEY NEVER SHOWED and NEVER called BOTH times The only thing you can depend on is their undependability!

Spoke with [redacted] direct twice. He chose time and date for appointment. THEY NEVER SHOWED and NEVER called BOTH times. The only thing you can depend on is their undependability!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]1, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]Pursuant to [redacted]'s email, I have called and emailed [redacted] multiple times and he has not responded.  As the owner of corporate who advertises what a great company this is, and who has responsibility for vetting the franchisee, [redacted] should contact Mr. [redacted]  himself and make sure he takes care of this problem, or have another local franchisee (like Ann Arbor) take care of this problem, or refund my money for the mirror.  If not, I feel it is incumbent on me to warn potential customers of local branches of this company that if the local goes under, national corporate will not stand behind its work.My problem could easily be fixed by this company.  It is taking more time for Mr. [redacted] to respond to my complaint than to pick up the phone and call Mr. [redacted] himself or the Ann Arbor franchise.
Regards,
[redacted]

Below is a copy of the conversation thread between Mrs [redacted] and I. Please let me know if I can help in any other way Sincerely,[redacted] Inst-I-Glass LLC   I hope he will.Have a good nightSincerely,[redacted]Inst-I-Glass LLCI emailed him. We...

will see if he responds. I thought the sometimes a national company can be vicariously liable especially if they're doing a time of advertising. Any event, hopefully he will make this rightSent from my iPhone[redacted]On Jun 22, 2016, at 5:25 AM, [redacted] wrote:Miss [redacted],I'm sorry but you will need to take this up with Mr. [redacted].He is your responsible party.--------------------------------------------------Sent: Wednesday, June 22, 2016 4:51 PMSubject: Re: Window repairSo this is the owner of the Detroit franchise?Are you the head of the corporate office? Please send me any documents which show that you would not be liable as a national Corporation.Thank youSent from my iPhone[redacted]On Jun 22, 2016, at 4:44 AM, [redacted]> wrote:I'm sorry Miss [redacted],Each franchise is ran under there own Federal ID # and Inst-I-glass corporate is not liable for any injury or fault caused by Inst-I-glass of Detroit.Their LLC entity was required to carry their own liability insurance police and are solely responsible for their own P&L.The owners name is: [redacted]his email is:[redacted]He is personally liable for you claim.Sincerely,[redacted]Inst-I-glass LLC--------------------------------------------------From: "[redacted]>Sent: Wednesday, June 22, 2016 4:20 PMTo: "[redacted]>Subject: Re: Window repairI have a warranty claim. It Detroit is no longer available, then corporate needs to send another person to fix the issue. If not I will take legal action. You are anational companySent from my iPhone[redacted]On Jun 22, 2016, at 4:19 PM, [redacted]> wrote:Hello Miss [redacted]Inst-I-Glass no longer operates in the Detroit area.We are sorry for the inconvenienceBut we no longer have the capability to service your need.Again we are very sorry.Sincerely,[redacted]Inst-I-Glass LLC