Insta Credit Auto Mart Inc

It is extremely unfortunate when any of our customers have issues with the vehicle they have purchased from us, especially when they occur so soon after purchase.  When this does happen we do our best to resolve the issues as quickly as possible.    In this case, in the time period...

since the Ms. [redacted] filed this complaint with the Revdex.com, she has returned to our service department with her vehicle, her vehicle has been repaired at no charge to her, and she has received the proper inspection documentation needed to register her vehicle.   Ms. [redacted]’s complaint references a vehicle history report not being shown to her.  At the time of purchase Ms. [redacted] was provided a copy of the AutoCheck report (similar to CarFax) that details the vehicle history. If Ms. [redacted] would like to receive another copy of the AutoCheck report she signed, we will be happy to provide her with one.

This complaint contains many serious accusations against InstaCredit Automart. We have investigated all of the allegations in this complaint and have found that they are without merit. If necessary, we are prepared to prove as much with employee testimony and our own video camera system which belies...

the accusations that we did anything wrong (let alone illegal) to the vehicle or in our interactions with Mr. [redacted].Having said that we value all of our customers and hope to continue our relationship with Mr. [redacted].We ask that this complaint be closed.

As we stated in our previous response, we take all complaints very seriously and wish to resolve any complaint in a fair and appropriate manner.  We certainly understand how a customer can feel frustrated when the vehicle they have purchased gives them issues and those issues cannot be reproduced when the vehicle is being evaluated by a mechanic.  Nonetheless, any mechanic must be able to replicate an issue in order to even begin to attempt to resolve it.Regardless, based on the information the customer has shared and the issues they described, we feel the current issue the customer is reporting is not related to the customer’s initial complaint they made soon after purchasing their vehicle or the recalls previously issued on the vehicle by the manufacturer or any work we previously completed for the customer; nor is it an issue that would have been covered by the [redacted] Limited Warranty provided with the vehicle when it was purchased.  We feel we have done everything reasonable to address the customer’s concerns, to treat the customer fairly, and to go above and beyond what is required by the agreements we entered into with the customers when they purchased their vehicle from us.  That said, we stand by our offer in our response to their Revdex.com complaint to revisit this issue if the issues the customer has reported with their vehicle can be reproduced and evaluated by our mechanics.

Initial Business Response /* (1000, 7, 2015/12/31) */
The complainant has hired an attorney to represent him in matters relating to this complaint. It is our policy not to comment on matters that may be the subject of litigation. Because we feel that the complainant's issues will be addressed...

outside of the Revdex.com, we ask that this complaint be closed.