Insta Slim

we received an email from customer requesting an exchange as the item was not her sizeEmail from customer: Order ID: # [redacted] I need to return an item and exchange it for a smaller onei was going by the size charts to find that didn't workthe item I got is to bigI need the exchanged item no later them Friday the 25thReply to customer email sent: 8/21/9:39:AM " Thank you for contacting us, checking your order I see that we do not have your return item as of yet, the 25th is already this Friday, and you need to allow time for the pkgto get to us and back to youI would recommend that you order a new one with RUSH shipping and return that one for refund if you must have it by Friday" As of today we have yet to hear back from customer or receive the return itemAs for her complaint about sizing We clearly state on our size chart, policy etc., the following " Please Note: This is a general size chart, all measurements are in inches and are to be used as a guideline onlyMeasurements and fit vary by fabric and style; please take this into consideration when orderingWe cannot be held responsible if the item does not fitWe are more than happy to refund or exchange the item for the customer, but we need to receive it firstShe never called us or even replied to the email nor did she return the itemWe have no problem waiving the restocking fee, just return the item and we can take it from there

we received an email from customer requesting an exchange as the item was not her size.. Email from customer: Order ID: #[redacted] I need to return an item and exchange it for a smaller one. I was going by the size charts to find that didn't work. the item I got is to big. I need the exchanged item no...

later them Friday the 25th.... Reply to customer email sent:  8/21/2017 9:39:57 AM "  Thank you for contacting us, checking your order I see that we do not have your return item as of yet, the 25th is already this Friday, and you need to allow time for the pkg. to get to us and back to you. I would recommend that you order a new one with RUSH shipping and return that one for refund if you must have it by Friday. "   As of today we have yet to hear back from customer or receive the return item. As for her complaint about sizing .... We clearly state on our size chart, policy etc., the following "  Please Note: This is a general size chart, all measurements are in inches and are to be used as a guideline only. Measurements and fit vary by fabric and style; please take this into consideration when ordering. We cannot be held responsible if the item does not fit. We are more than happy to refund or exchange the item for the customer, but we need to receive it first. She never called us or even replied to the email nor did she return the item. We have no problem waiving the restocking fee, just return the item and we can take it from there.

RE: Revdex.com Complaint We are in receipt of Revdex.com/Complaint ID: [redacted] complaint dated November 23, 2016. We apologize to the customer for any and all the inconveniences. We are very proud and stand behind the quality of our products 100%, we honor our return policy, any and all returns, accommodate our...

customers wishes and treat their concerns very seriously.he had received. He He maintains thath them. He maintains Although we have Wilship him the 3sAs stated customer contacted our customer service department regarding the quality of shirts was advised to return the shirts and a replacement would be sent at once. has returned the shirts. To this date we have no record of ever receiving . that he has lost his return receipt and proof of return, ? t received his return, in the interest of accommodating our customer, ?? irts at no charge. We hope that this will satisfy the customer. . ?:Manager