InstaDebit Services Reviews (%countItem)
InstaDebit Services Rating
Address: 127 - 720 King St W, Toronto, Ontario, Canada, M5V 3S5
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It is (still) a tough experience for me to get my money back into my account(withdrawal).
They take your money with no hesitation but not help you withdraw the money.they put u in stupid rules and regulation things and not let you withdraw.
Please don't use their service.these guys are E CROOKS.
I will be complaining to the appropriate authorities.
As everyone said before, they do a HARD credit check upon signup! Even if you don't want to use their service! And they buried the fact in tos!
they do a hard credit check and this might hurt your credit score and no where in their website does it mention that.
I had opened an I debit account on feburary 25 2020, advised to do so to receive my winning from leo vegas casino because my bank did not accept money from on line casinos. So I had deposited my winnings on the feb 25 and requested the same day to have the funds deposited into my bank account. After the 3 business days I went to login on my idebit account and I was blocked, so I called the customer service number and spoke to an agent, I asked why my account was blocked they mentioned I owed funds. I had no idea I had to pay funds so I asked what funds are owed and from what, they didnt explain anything to me in regards to the 21.50 that I apparently owed, they told me to contact the security team by email which j did. And they just showed me my account asking if I recognized the transactions and saying that my financial institution did not pay the amount owed and that it came back, so my bank did not have the funds available and it bounced 2hen I contacted my bank they also mentioned why would I have to pay to receive my money was strange. I was emailed a requirement to pay an additional 6.95 so a total of 28.45 by EMT to the security team before they can release my money. So I had done this thinking I was going to receive my k9ney until I got a email indicating that I needed to go open a new account and send a direct deposit form with stamp from bank and re submit my identification again. So I did that. Now I just received another email saying that my money will not be sent until my EMT has been accepted. And it will take an additional 3 to 5 business days. My account is still blocked I'm so beyond frustrated with idebit and really dont appreciate the runaround and time consuming stressful requests they make in order for me to receive my money. I very much am in need of my money and been waiting 6 business days now.
I'm seeking the resolution to have my money directly deposit into my account I provided and to close the account after I receive my deposit I no longer require or desire to do business with idebit
The customer initiated a payment ($21.50 CAD) to the merchant. The payment did not clear the bank account as it was charged-back, which in turn automatically blocked the customer's account with our service. We do not process withdrawals when an account is blocked; customers are required to settle all unresolved issues before their account can be reactivated.
On March 3, 2020 the customer contacted our contact centre stating her account was blocked and that she did not initiate the original payment ($21.50 CAD) to the merchant, which suggests to us that it's an unauthorized transaction. The issue was escalated to our security department, where the security department requested that customer review her transaction history and confirm if she initiated the payment to the merchant, or if it was in-fact unauthorized to let us know. To note, there were other transactions from the same merchant (which is where the funds were sent from) therefore we were unsure why only one transaction was considered unauthorized.
The customer advised she did not have enough funds in her bank account to cover the transaction ($21.50 CAD) she initiated to her merchant. As a security precaution due to the nature of the transaction indicating that it was charged-back by the bank, we were required to verify the customer's identity and update the banking information registered within our system. We also advised the customer in order to reactivate her account she would need to settle the funds owed to the merchant.
Once the customer provided the required documents and settled the owing amount the profile was updated and the account was reactivated, therefore releasing the pending withdrawal. Due to the banking network it may take time to reach the customer's bank account, which can take up to 5 business days. The customer should continue review online banking statement for receipt of funds.
We also contacted the customer to confirm if she wishes to proceed with the account closure. We are currently waiting on her response.
INSTADEBIT Customer ID: ***-***-***
Transaction Number: XXXXXXXXXXXXXXXXXXXXXXXXXX
Date and Time: 24/10/2018, 09:47:38
Subtotal: $495.00 USD
Fee: $2.00 CAD
I was supposed to receive the fund in 7 days but now its 2019 March and I did not recieved my win fund because my account is blocked and they demand for 170 CAD because they believe I owe them while they can deduct from my win fund and sent me the remaining balance.
Transfer the fund I win
In order to use the service customers must ensure to have funds in their bank account to cover the payments they initiate to merchants.
The customer initiated CAD payments which did not clear the bank account. During that time the customer requested USD funds to be sent to their bank. We do not send funds to customer's bank while there are outstanding payments. As well we do not settle CAD using USD funds.
In November the customer was informed of the options to settle the owing amount. We did not receive confirmation from the customer to take the CAD amount from his bank.
The customer recently contacted us (Mar 18) advising that the bank account on file is closed. The customer was informed that we cannot submit payment to or remove funds from a closed bank account. The customer was also provided with the details of the required documents to update their profile. The customer provided bank documents which is the same as the closed bank account that is registered. The customer has been informed (Mar 22) to provide current bank documents to confirm the status of the existing bank account or provide new banking information to update the profile.
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept. But at the same time I've a point to add after I win I submitted the required documents which I was asked for and I was supposed to recieve the fund in 7 days which I didn't recieve after that I start playing on days 8th and 9th and then I doubted the system that maybe it's fake maybe I'm not going to recieve the win amount hence, I asked the bank to close my account. But 22 March 2019 I've sent Instadebit my new bank account details for further process. Thanks
I have had my InstaDebit account for several years and never had a previous issue. I recently used Instadebit services which included several debits and credits to my Instadebit account. All of the debits successfully cleared my bank account without issue. From February 2nd to February 4th there were multiple credits requested to be transferred from Instadebit to my bank account. Normally it takes between 3 to 5 business days for the credits to be received... On the fourth business day (February 7th 2019), I attempted to log into my Instadebit account to check on the status of the requested transfers only to receive a message indicating my account was blocked and to contact the Instadebit security team.
I immediately contacted the instadebit security team via email and also contacted one of their live chat representative to find out more. The chat rep indicated they were not able to discuss my account and referred me back to the security email and informed me to wait between 3 - 5 business days.
I received an email Instadebit security indicting my account was blocked due to suspicious/unusual activity and to provide account verification documentation. They did not provide any specifics, did not have any live person to speak to, I was only given the option to communicate via email.
I provided all documentation as requested. After waiting for several days, I received an email form them on February 12th indicating all documentation was received however due to a further security precaution they requested an additional document which I immediately provided (within one hour of the email received).
There has been a serious lack of communication and urgency on their end. If there was a security risk with my account I would hope someone would reach out to me to discuss so we can get it resolved asap. I completely understand the need to verify an account holder however please note I have had my account for nearly four years and have used it on multiple occasions.
It seems to me Instadebit is trying to delay the process in making payment to my bank account for the balance currently held with them.
I would simply like my account to be 'unblocked' and for the funds to be transferred to the bank account on file. I would also hope that they improve their communication and wait times when regarding a security concern on an account. Otherwise they should at the very least communicate and reassure their customers that their account and funds are safe.
The situation has been resolved. Account is now no longer blocked and I have received the funds I requested. Please mark my request as resolved or remove the complaint.
Due to my online banks website being down I was not able to deposit a interac deposit into my account,, subsequently I had four $25.00 withdraws returned as NSF. My bank (***) had originally charged me 40.00 per transaction for the NSF but reversed this after I called them .. I got notification from Instadebit that these draws were not cleared ,, and now they were blocking my instadebit account,, I had two winningss that were depoited to instadebit on the 29 and 30th. But because of the returned draws Instadebit also held my winnings hostage.. You can only contact them for this issue thru email,, I have emailed them with tow options of clearing those 4 draws that didnt clear I authorized them to either take them from the winnings that they owe me to to take them out of my bank account again. But they have not responded to any of my emails since,,, as of right now they owen me 675.00 and I owe them 104.00 I would lie my money and this whole thing starightened out,,, so I can close my account with them and find an alternative
I would like to have my money they owe me to be put into my account.
In order to use the service customers are required to have funds in the bank account until the transaction clears. When a transaction does not clear, the INSTADEBIT account is automatically blocked until the issue is resolved. Any pending transaction (to be sent to a customer) is also temporarily suspended during that time.
Due to the holiday there was an increased number of inquiries which resulted in a delay in response to customers. As well account collections are performed on a specific day therefore this will also cause a delay in resolving the issue.
In this case, the customer received a response from the security department with options to resolve the issue.
The customers issue was resolved and the INSTADEBIT account has been reactivated.
To prevent disruption and delay in service for future, customers should ensure that all transaction clears.
(The consumer indicated he/she DID NOT accept the response from the business.)
They failed to remove funds as stated in their contract,,, then proceeded to take all the funds out at a later date,, Contrary to what their name states they do not take it out instantly or put it back instantly,, they block your account before you can even look and see what has happened ,,, they dont even let you know... they do not have any customer phone support for these types of issues,, email only and they never reply back,,, this transaction should not take close to three weeks.. Their name is very misleading
I have been using instadebit for a while for online gambling. Never had an issue until Thursday December 13, 2018. They blocked my account , but they have been withdrawing my amounts out of my bank account which they are the correct amount but I had a deposit of 698.00 to go into my bank account and all of a sudden I am blocked. I am not pleased with the fact that all this time they never questioned my bank information - which I sent them all the documents they requested again, and now all of a sudden they are questioning everything. they say to send an email to resolve the issue, but the wait time is ridiculous. I believe that when they see a deposit they find an excuse to block and we do not receive our money.
I would like to have my account unblocked and an explanation as to why this happened. I would like my money that is owed to me to be deposited in my account and I would like them to stop delaying a deposit into the bank account that is my money. I have also contacted the support by phone and live chat and they cannot answer any questions and are referring to send an email to security, which has been done several times. They are not very helpful in resolving any issues.
Hello,
When a transaction is approved by the customer it takes 0-2 business days for the funds to be removed from their bank account. This does not include weekends or holidays. The INSTADEBIT account has been blocked due to unusual activity and as a result we must verify the account holder before re-activating the account.
We do not process pending withdrawals while the INSTADEBIT account is blocked.
The customer was notified of this information on December 13th and we have been in contact with the customer since then. We have received all of the documents and the customer was advised that the account is active since December 20th.
(The consumer indicated he/she ACCEPTED the response from the business.)
this company performs HARD credit checks. There is absolutely no need for them and they bury the fact that they perform these, in their Terms of Service. Even there, it does not state that a HARD credit check is performed. They do not state this anywhere during the sign up process.
Using this service WILL hurt your credit. It is a DEBIT service and they have absolutely no need to perform a HARD query. I'll be writing to all credit reports and lodge a complaint.
All information regarding the service can be found in the Terms of Use prior to registering for an account.
I have used Instadebit for online gambling deposits and withdraws. Sunday Nov 11th I withdrew 1500. I have yet to receive that. That night I put back 1500 from my bank to instadebit which I thought I had 1500 in my bank.
Following day I withdrew 1400 from the merchant to instadebit then into my bank which I received.
Nov 15th I received an email about my instadebit account being blocked due to returned funds. So when I looked I noticed I never received my original withdraw and that myaccount in my bank was -1500. So yes I owe 1500 but they still have not released that as I thought I already had 1500 in my bank to make that deposit of 1500 Sunday night. I tried contacting them but nothing has happened.
So the simple scenario is they dont pay me 1500 and we are completely even as I didnt get my money and they hold onto my 1500 but with my account *** as this is there fault. OR you release the 1500 to my bank in which I will pay that back 1500$ and we would be even. This was a mishap in which I understand but I still want this resolved as I am still owed 1500 and want this to be resolved in either you give me the 1500 and I give it back or you keep 1500 and unblock my account and in writing via email that we are all squared up and nothing is done to my credit rating.
I want them to make everything square with me rather its give the 1500 to me and i will give it back or you keep it, email me in writing that we are all square up and nothing will go towards my credit rating and unblock my account. Basically virtual handshake both agree this is a pure mishap and we carry on.
Please note when a customer initiate a payment to a merchant it takes 0-2 business days for the funds to be removed from the bank account. It is the customers responsibility to ensure that funds are available in the bank account until the transaction clears the bank account. Also when a customer initiate a withdrawal from INSTADEBIT (to go to the bank) it takes approximately 5 business days for the funds to clear and appear in the bank account.
On Nov. 11, 2018 the customer initiated a withdrawal of $1500 from INSTADEBIT to go to his bank account.
On Nov. 12, 2018 the customer initiated a payment of $1500 to the merchant (while the withdrawal was still pending from the previous day).
We received notice on Nov. 15, 2018 that the $1500 payment did not clear the bank account (therefore the customer owed for the payment). As a result, this place a temporary hold on the $1500 withdrawal request (since we do not process withdrawals while the payment is outstanding).
The customer was contacted and reminded of the processing times for withdrawals and payments made to merchants. The customer was informed that the pending withdrawal could be used to settle the owing amount.
The customer responded advising that he thought the withdrawal was instant and agreed to the settlement arrangement using the pending withdrawal. The issue has been resolved using the withdrawal amount.
Even though I had no idea what this business was they somehow ran a credit check on me and brought my credit score down by about 20 pts. When I found out I asked the company why they were inquiring about my credit as I had not applied for their services and they will not tell me. It has been more than a month and still no answer.
The consumer was advised that our service is a payment processing company. Customers who wish to use our services to make payment to merchants, sign up through the internet using our online application form. In order to complete the online registration the customer is required to enter their name, address, date of birth, the last four digits of the SIN along with their email address. Their ID is verified with the credit bureau even if the registration attempt is unsuccessful.
We have blocked the information provided and the consumer is encouraged to review all his personal details (including all email addresses owned) to determine if he attempted to register unsuccessfully in the past. If the registration attempt was unauthorized, the consumer will need to contact the credit bureaus for further procedures relating to unauthorized inquiries.
. 3 people working on payments maybe 20 people working the phones and the live chat only to not be able to even help you with anything other then "forward your inquiries" or tell you to wait the supposed business days you should hear back from the security team. Had an issue with payment since May 2, it's July 5. *** I have no clue how in 10 years things haven't changed when said security team gets more and more backed up EACH day.
For privacy reasons the general customer support team cannot assist with specific account issues. The security department is experiencing a high volume of inquiries and therefore there is a delay with responses. Also repeated emails will cause a further delay in the queue which was a further cause for a delay in response.
My account has been locked with instadebit and I was advised to contact the security dept. I did so on Jun 10th, 2018 and received an automated response that they would get back to me and they were delayed in response due to a large volume of inquiries. I had not heard a response so I called on June 16th, 2018 to find out why I had not heard a response and why my account was frozen. They said that my email was invalid and that they cannot do anything and to email again to security dept with the subject line stating the blocked email. The email they say they have on file ends in .com and my email ends in .ca. I had no problem using it for deposit several times, so I do not understand why all of a sudden it is the wrong email. I have sent them an email with all of my personal info including photo id documentation and banking info. As of June 23rd, 2018, I have still not received a response from the security dept with any solution to this problem.
would like my account unblocked so that i may send a screenshot of my account to *** to verify all payment methods used in order to withdraw funds from *** using an alternate withdrawal method.
The customer contacted us multiple times from an unregistered email address advising of difficulties logging in. The customer was also unsure of the specific email address registered.
The security department is experiencing an high volume of inquiries and as such there has been a delay in responses. Also sending multiple emails will cause a further delay. The customer has been contacted and the account has been updated.
We do apologize for the delay and is making every effort to resolve issues as soon as possible.
Issue has been solved. Thank you.
I was expecting a bank transfer from them 06-07 2018. Today I learned that my account was blocked because they tried to take 20$ from my bank account and that the bank blocked them. So I called my bank and they confirmed that NO amount was blocked!. I have called their customer service about 3 times waiting every time minimum 10 min to speak with someone just so they can tell me they can't communicate with their security team to sort this out! Basically they cant reach out other employee that work for the same company... They can only send them emails... on the general email address. Anybody with a decent mind would find this very strange. Basically, their procedure is to send the security*** team an email and in 1-2 business day you will get an answer. This is completely not acceptable. Every time you send them a correspondence you have to wait 1-2 days to get an answer back!, ***.Not only you can't reach anybody, but they *** stating that my bank blocked a 20$ transaction.
I hope, its a mistake from their part, but reading the below reviews, I see its not the first time this happened.
Please advise quickly or further action will take place, as I feel I was completely fouled and misguided.
Have used Instadebit many times over the period of several years for online payments. Instadebit account directly linked to my chequing account. Received notice that a payment for $37.00 did not go through my bank and they locked my account on April 4th.
They indicated that I should contact them to resolve. I have sent several emails to get clarification, resolve and have the account unlocked and they have not responded.
Not sure what to do. This is now over a month.
I would like to close my account with them.
Respond, resolve and close my account.
The security department has been delayed due to increased volume of inquiries. However the customer was contacted and informed of how to settle the outstanding issue (this case the customer will need to contact the merchant directly).
We will contact the customer again to confirm whether she still would like to close the account.
Hello,
I used Instadebit for online betting with ***. I deposited money from Instadebit ($550) into ***, not realising I hadn't enough funds in Instadebit account. *** withdrew the 550 from my online account as a 'cash adjustment' to *** Services (on behalf of Instadebit). I have screenshots of the transactions and emails from both companies. *** have advised the transcation went to *** Services, for Instadebit, and Instadebit has claimed it has not been received.
This is from 09/2017, 8 months ago. There is $452 in my Instadebit account, which is blocked, and I am unable to withdraw. Both companies are giving me conflicting stories, I need Instadebit to contact *** Services to verify the transactions. All emails have been ignored by Instadebit.
Pleasem any assistance would be great!
I wish to have Instadebit verify the $550 was returned, for them to provide me, in writing that I have no arrears owing to them, and to deposit my balance of $452 into my bank account.
INSTADEBIT process transactions on behalf of the merchants however we do not directly remove owing amounts from customers' merchant accounts. When owing funds are paid directly to a merchant we require confirmation of settlement directly from the merchant. We have not been notified by the merchant of the settlement for the customer as yet. We have contacted the merchant multiple times for confirmation and we still waiting for their response. We will continue to contact the merchant for an update however as per our policy the INSTADEBIT account will remain blocked in the meantime and no pending transaction is processed during that time.
We have also informed the customer that the merchant was contacted.
I regularly use *** and recently set up my instadebit account so that I could quickly load money onto my online account. I filled out the required banking information and was immediately credited 80.00. The next time I attempted to log in to my account, an error popped up saying that my *** account had been temporarily disabled and that I was to contact *** to resolve. When I do, it showed that there was an issue with Instadebit where the funds were credited to my account, but that instadebit was unable to receive the funds from my bank account. I then responded to the email from instadebit to resolve as it said to email or call for further instructions. I continue to receive automated emails from instadebit where I continued to respond with the intent to resolve the problem, yet still no one had contacted me. I then phoned instadebit and was told that they company would be purposely putting my issue at the bottom of the list every time I contacted them as they did not respond to people if they annoyed them with contact. I then asked why would a company put a "please email and phone if you have any questions" if they didn't want to be contacted. I was told by instadebit support that they are required to do so, and that I should not email them again nor contact them if I ever wanted to have my issue resolved. That made me angry. He then said he would not help me nor could he and that I was to wait for an email with instructions to come through. It has now been a few weeks and I can't log into my ***, nor have I been contacted. I just tried to log into my instadebit account to see if I could fix the situation myself without waiting on a customer service agent who refuses to contact me in the timely manner they stated in their first automated emails. However, it is saying that my account there has been disabled as well and that I should contact customer support. However, I know that they will continue to ignore me should I even attempt to resolve this.
I am looking for instadebit to contact me, inform me of the outstanding/ necessary documents they are requiring to move forward with properly setting up the account so that my account ban will be lifted so I can proceed with playing on the *** site.
Our security group correspond by email for a record of correspondences. Normally if a customer indicates that they sent multiple emails to security, our general customer support will advise customers that doing so may cause a delay in reply due to the increase volume queue for the security department.
However our INSTADEBIT security group did not receive a direct email from the customer therefore we are uncertain if the customer sent an email to a different email address/company. The customer has since been contacted and has been provided with the information required to correct their account information and settle the account issue. We await a reply from the customer at this time.
Instadebit is not accepting payment due and withholding a large amount of my money I have been trying to resolve this for 4 weeks I would like someone from instadebit security to phone me as id like my money NOW.
I would like instadevit security to release my funds and take the money owing. I would like to speak to instadebit security via telephone now.
We communicate by email for a record of correspondences and the customer was contacted by email and provided with information on how to settle the owing amount. The customer sent incorrect and incomplete information and as a result we were unable to identify the sender. We notified the customer to advise that we are unsure of the sender and ask that corrections be made if she did send the settlement amount. The customer explained the reason for the mismatch information and resent payment however again it was incomplete. We notified the customer again and was able to accept payment based on the additional information provided by the customer. The INSTADEBIT account was reactivated and her withdrawal was released to the bank account March 9; the customer was informed on the same day that the withdrawal was processed.
Why they have customer care I don't know ...people working there does not have rights to unlocked my account ..to unlock my account they already took 5 business days and it's still locked wow....