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Install-It Reviews (3)

To Whom it concerns I have offered to do anything I can to make this customer happy he became bombastic with me and I have not heard from him since

To Whom it Concerns,I remain available to Mr. [redacted] to resolve this issue in any way I can. I am sure that he would have pictures of what he is accusing us of . The pictures would reveal the excellent workmanship and high quality work that he paid for. Again I am available to Mr. [redacted] to resolve this issue.  My reputation is extremely important to me as well as wanting to keep my clients one hundred percent satisfied.Sincerely[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Attention [redacted]: With regard to the subject complaint, I would like to request this complaint be reopened as there has been no resolution.  I apologize for not responding earlier, but I have been on business travel and did not receive any notice that Install-It had responded to my complaint. After reading his response, I feel that I need to inform you of the following. On Saturday, 19 August, [redacted] called me on my cell phone.  Please note that the work performed by Mr. [redacted] was at a rental property I own in Oceanside CA.  I live in San Jose, CA.  At first I didn’t know who was calling because he did not identify himself.  He only identified himself after I asked who was calling.  He simply stated that he wanted to “make it right”.  He stated that when we had last talked, he was “in a bad way”, and now he wanted to explain and make it right. I informed him that because of his abusive language to me and both my wife and adult son, I was uncomfortable talking with him.  I told him that I was not in the Oceanside area and that I had new renters in the Oceanside house, so it was not possible to do anything at the present time.  I told him that I was reviewing the situation and was exploring my options to “fix” the unsatisfactory job that he was paid to do.  I told him that I would be in touch as soon as I figured out how I would proceed. The next day, 20 Aug, I left San Jose for my business travel.  I returned to San Jose late on 25 August and only saw the message from the on Monday morning (28 Aug). Below is a specific list of the complaints that I have provided to Mr. [redacted]. Thanks,[redacted]  Itemized list of errors:The stone was NOT FLUSH with the wallsSupport structure (i.e. Hardiboard) was not installed flush with existing drywall… leaving a gap of between ¾” to 1 ¼” between the wall and the stoneNo cap or any seal at the top of the shower walls. Left completely open - allowing for water and debris to collect inside the wallsShower doors installed backwards (twice) (i.e. allowing water to spray out).  shower doorknobs were not consistent / having the thicker handles on either the inside or outside. As is, one thinner handle is inside and one thicker handle is inside.Poor drywall repair – raised / bulging around surrounding flat surfaces and un-texturedUsed some type of caulk to repair drywall above vanity (after removing side splashes) – Should have used Spackle or other drywall repair materialDidn’t bring appropriate tools to complete the repairThe triangular seat was not installed properly (i.e. installed before walls such that wall to bench/seat transition was an overlap jointSeat was not properly sealed/grouted (at the top and bottom of the seat) allowing water to get inside/behind the seatPoor grout job (if not completely missing) along the edges of the tile floorSharpie marker used to draw a circle around the shower control’s facing – plainly visible / unable to removeSharpie marker used on the drywall - to mark the position of where the shower head was to be placedShower shelves were not installed properly to allow drainage. (ie: allows pooling of water in soap dish)Did not caulk / seal / attach the shower head cap… Allowing water to easily get inside / behind walls5/8” Stone used, instead of the 1” stone that was stated in contract communicationsThe sink faucet was not tight – allowing movementStone appears to have been excessively pieced together vs single slabs on each wall. All of the walls are in at least 3 pieces each.Overall poor workmanship and lack of attention to qualityNon-professional attitude: Swearing, name calling, & acting in a threatening manner

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Address: 992 S. 4th St. Suite 100/123, Brighton, Colorado, United States, 80601

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