Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [In light of Vendor's failure to meet scheduled performance dates on multiple occasions, Vendor's response is unacceptable without a written commitment by Vendor to complete all work on a firm and unalterable date to be agreed to by us Such date must be as early as possible and must be WELL IN ADVANCE of our scheduled departure from [redacted] on November for a month absence.] Regards, [redacted] ***
This will confirm our telephone conversation of a few minutes ago to the effect that my complaint against Installation Services of San Diego (# [redacted] ) has been resolved satisfactorily
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The past three months I have had only calls returned of over callsI was told I was going to get my full refund since he told us that our HOA would not have issues with these doors since he has installed them here in the pastI told him I should contact the HOA and he assured me that it is not an issueLater when we told him our HOA does not approve these doors he suggested that he sneak the doors in late at night and hide them from our HOA we told him we do not accept them ideaHe then said not to worry that we will get our refund minus a drive charge of $since they came out to our houseI agreed this in hopes I would get $of the amount I paid minus $bucks onlyAfter a few weeks I started calling an he didn't return any of my calls and I kept callingHis own employees told me to contact Revdex.com or take him to small claims courtThey even said his taking our money was fraud since we never had the doors or had them installed from day oneWe have now been waiting for our money back and having Revdex.com help usAlso, this is the first time I have ever heard of the 50% refund which is a lie and I would have never agreed to this! Regards, [redacted] ***
Dear Revdex.com,As previously stated we are prepared to reimburse Ms Peterson for the $that she elected to spend to have others work on her entry door hardware, rather than have us install the warranty replacement partHowever we still need the old part back which needs to be sent in to the manufacturer on a warranty return authorizationWe prefer that the Revdex.com help with the exchange and transaction since all reasonable communication with the client seems to have vanishedThank you for your continued support in resolving this matter[redacted] *
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I will file in small claims court if I do not get my refund minus the drive fee for the dayFor the record these are standard size french doors that you can sell and make fully profit of $or morePlease mail us our check Regards, [redacted] ***
We have provided a new replacement part for the entry handle on ms Peterson's door by purchasing a new whole lock and leaving the respective replacement part with herShe would not allow us to install, claiming that we are incompetentShe claims that lic # is not valid in her complaint which is not true and easily verifiedShe is asking for reimbursement for work performed by others even though we were ready, able, and willing to change out the part when we delivered it to her homeShe stated that she wants $reimbursement for others, and I am willing to comply through the Revdex.com if this will resolve the matterIt is truly unfortunate that this job represents the only complaint against our company, especially given the spectacular looks and quality of the entry door we installedAlso, we have corrected the issue of not receiving the original complaint and followup in March and April which was caused by a spam blockerInterestingly however, the notice that you sent us about our rating being upgraded to A+ was received Thank you for your help in resolving this matter[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [In light of Vendor's failure to meet scheduled performance dates on multiple occasions, Vendor's response is unacceptable without a written commitment by Vendor to complete all work on a firm and unalterable date to be agreed to by us Such date must be as early as possible and must be WELL IN ADVANCE of our scheduled departure from [redacted] on November for a month absence.] Regards, [redacted] ***
This will confirm our telephone conversation of a few minutes ago to the effect that my complaint against Installation Services of San Diego (# [redacted] ) has been resolved satisfactorily
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The past three months I have had only calls returned of over callsI was told I was going to get my full refund since he told us that our HOA would not have issues with these doors since he has installed them here in the pastI told him I should contact the HOA and he assured me that it is not an issueLater when we told him our HOA does not approve these doors he suggested that he sneak the doors in late at night and hide them from our HOA we told him we do not accept them ideaHe then said not to worry that we will get our refund minus a drive charge of $since they came out to our houseI agreed this in hopes I would get $of the amount I paid minus $bucks onlyAfter a few weeks I started calling an he didn't return any of my calls and I kept callingHis own employees told me to contact Revdex.com or take him to small claims courtThey even said his taking our money was fraud since we never had the doors or had them installed from day oneWe have now been waiting for our money back and having Revdex.com help usAlso, this is the first time I have ever heard of the 50% refund which is a lie and I would have never agreed to this! Regards, [redacted] ***
Dear Revdex.com,As previously stated we are prepared to reimburse Ms Peterson for the $that she elected to spend to have others work on her entry door hardware, rather than have us install the warranty replacement partHowever we still need the old part back which needs to be sent in to the manufacturer on a warranty return authorizationWe prefer that the Revdex.com help with the exchange and transaction since all reasonable communication with the client seems to have vanishedThank you for your continued support in resolving this matter[redacted] *
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I will file in small claims court if I do not get my refund minus the drive fee for the dayFor the record these are standard size french doors that you can sell and make fully profit of $or morePlease mail us our check Regards, [redacted] ***
We have provided a new replacement part for the entry handle on ms Peterson's door by purchasing a new whole lock and leaving the respective replacement part with herShe would not allow us to install, claiming that we are incompetentShe claims that lic # is not valid in her complaint which is not true and easily verifiedShe is asking for reimbursement for work performed by others even though we were ready, able, and willing to change out the part when we delivered it to her homeShe stated that she wants $reimbursement for others, and I am willing to comply through the Revdex.com if this will resolve the matterIt is truly unfortunate that this job represents the only complaint against our company, especially given the spectacular looks and quality of the entry door we installedAlso, we have corrected the issue of not receiving the original complaint and followup in March and April which was caused by a spam blockerInterestingly however, the notice that you sent us about our rating being upgraded to A+ was received Thank you for your help in resolving this matter[redacted]