Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I have called them and been in contact with Steve there service manager because Robert never picks up his lineThey said they have done all they can do and will not do moreThey cannot even tell me what is broken that is causing this if there so sure it’s not there parts then why can’t they tell me what’s broken? they rebuilt the entire front axel tire to tire it has to be a failed part that they installedAnd I must mention I had to pay 100.00$ to another shop to diagnose there driveline failureThe place that made it told me they didn’t grease it when they put it on the truck!And I even purchased new tires to make sure it wasn’t a factor.Bottom line none of the parts purchased fixed any of the issues that I reported to your shop and you recommend me part after part to fix the issue on different ocations after the truck was inspected and driven by your technicians Regards, [redacted]
In November of [redacted] came in our location to shop for partsfor his [redacted] ***He spoke with our salesman Jon [redacted] The customerclaimed he just purchased the vehicle and it was previously lifted and that it hadan airlift systemThe customer claimed the vehicle was not driving properly andthat it clunked and banged when he went over bumpsHe inquired aboutreplacing the suspension parts with a BDS lift kitThe customer claimed he did hisresearch online and he wanted the BDS productsOn December 1st we install an8" BDS lift kitUpon installation of the lift kit we realized the [redacted] drives haft wasto short to properly connect to front axleThe customer was contacted to discussthe options to replace the driveshaftThe customer got upset and postednegative reviews online stating that we were mischarging him for the additionalpartInstallations Unlimited then decided to absorb the cost of the driveshaft toappease the customerWe purchased the new driveshaft from [redacted] andinstalled it for the customer at no chargeThe customer picked up his vehicle andseemed to be happy with everything.In February [redacted] stopped in to our service department and stated hehad a shake in the front end of his truck and requested we look over the lift kit.After inspecting the vehicle and the lift parts we advised the customer that thetruck had some worn out parts in the front end and that his tires were starting towear prematurelyWe gave the customer a quote to replace the non lift relateddefective partsThe customer returned February 15th to have the partsreplaced.The customer returned the next morning stating although the truck feltmuch better, he now feels a vibration above 40mph in wheel driveAt thispoint we pulled the vehicle in and double checked all the suspension, front endparts, and rebalancad the wheels to tr.v and resolve the vibration issue.At that time we did not find any loose or damaged parts that would be causingthe vibrationWe asked the customer to drive the vehicle for a few days to see ifthe vibration continues and we would look at the vehicle again to see if theproblem is visible.The customer decided to bring his vehicle to another shop to have thevibration issue looked atThey recommended him to have the front driveshaftlooked atWe advised the customer we bought it from [redacted] ***The customerbrought his vehicle to [redacted] and they repaired the front driveshaft at nochargeWe sent the customer a few messages checking on how his vehicle wasdoing and if we could assist him with anythingThe customer has yet to respond.Robert [redacted] Store Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I have called them and been in contact with Steve there service manager because Robert never picks up his lineThey said they have done all they can do and will not do moreThey cannot even tell me what is broken that is causing this if there so sure it’s not there parts then why can’t they tell me what’s broken? they rebuilt the entire front axel tire to tire it has to be a failed part that they installedAnd I must mention I had to pay 100.00$ to another shop to diagnose there driveline failureThe place that made it told me they didn’t grease it when they put it on the truck!And I even purchased new tires to make sure it wasn’t a factor.Bottom line none of the parts purchased fixed any of the issues that I reported to your shop and you recommend me part after part to fix the issue on different ocations after the truck was inspected and driven by your technicians Regards, [redacted]
In November of [redacted] came in our location to shop for partsfor his [redacted] ***He spoke with our salesman Jon [redacted] The customerclaimed he just purchased the vehicle and it was previously lifted and that it hadan airlift systemThe customer claimed the vehicle was not driving properly andthat it clunked and banged when he went over bumpsHe inquired aboutreplacing the suspension parts with a BDS lift kitThe customer claimed he did hisresearch online and he wanted the BDS productsOn December 1st we install an8" BDS lift kitUpon installation of the lift kit we realized the [redacted] drives haft wasto short to properly connect to front axleThe customer was contacted to discussthe options to replace the driveshaftThe customer got upset and postednegative reviews online stating that we were mischarging him for the additionalpartInstallations Unlimited then decided to absorb the cost of the driveshaft toappease the customerWe purchased the new driveshaft from [redacted] andinstalled it for the customer at no chargeThe customer picked up his vehicle andseemed to be happy with everything.In February [redacted] stopped in to our service department and stated hehad a shake in the front end of his truck and requested we look over the lift kit.After inspecting the vehicle and the lift parts we advised the customer that thetruck had some worn out parts in the front end and that his tires were starting towear prematurelyWe gave the customer a quote to replace the non lift relateddefective partsThe customer returned February 15th to have the partsreplaced.The customer returned the next morning stating although the truck feltmuch better, he now feels a vibration above 40mph in wheel driveAt thispoint we pulled the vehicle in and double checked all the suspension, front endparts, and rebalancad the wheels to tr.v and resolve the vibration issue.At that time we did not find any loose or damaged parts that would be causingthe vibrationWe asked the customer to drive the vehicle for a few days to see ifthe vibration continues and we would look at the vehicle again to see if theproblem is visible.The customer decided to bring his vehicle to another shop to have thevibration issue looked atThey recommended him to have the front driveshaftlooked atWe advised the customer we bought it from [redacted] ***The customerbrought his vehicle to [redacted] and they repaired the front driveshaft at nochargeWe sent the customer a few messages checking on how his vehicle wasdoing and if we could assist him with anythingThe customer has yet to respond.Robert [redacted] Store Manager