InstaMed

2/2/2017Dear [redacted],We are in receipt of your letter to instaMed, dated January 27, 2017, in regards to a complaint (ID: [redacted]) to your office. The consumers complaint concerns a payment made to [redacted] in an amount equal to $355,00. The premium payment was successfully processed by...

instaMed, but an issue occurred during the posting of the payment.We are happy to advise you that the consumers complaint has been resolved by InstaMed and [redacted]. On January 26, 2017, [redacted] applied the payment to next month's premium. [redacted] has spoken directly to the consumer and the consumer agreed to withdraw all complaints.We are hopeful that the above explanation resolves this matter. If you have any questions, please do not hesitate to contact me,Regards,Mark K.

We are in receipt of your letter to InstaMed, dated November 3, 2016, in regards to a complaint (ID: [redacted]) to your office. The consumers complaint concerns a payment made to [redacted] Children's Hospital that was refunded by [redacted] Children's Hospital in an amount equal to...

$795,84. The consumers payment and refund Were processed by Instamed.We are happy to advise you that the consumers complaint has been resolved by InstaMed. On November 9, 2016, lnstaMed initiated a refund, by electronic funds transfer, to the consumers bank account in an amount equal to $795.84. InstaMed advised the consumer of the initiation of such refund by email communication on November 11, 2016, and the consumer confirmed receipt of the refund in a telephone conversation With InstaMed's Customer Support unit on November 16, 2016.
We are hopeful that the above explanation resolves this matter. If you have any questions, please do not hesitate to contact me.
Regards,
Mark K[redacted]COO

Dear [redacted],
Thank you for your letter notifying InstaMed of the complaint submitted on 1/21/2016 by [redacted] (ID [redacted]). We have reviewed the complaint and have provided a detailed response below:
The Customer instructed InstaMed (via our website) to pay the...

healthcare provider $102.69 on or around 8/13/2015. InstaMed submitted a payment to the healthcare provider on behalf of the customer. Unfortunately the healthcare provider did not process this payment and on 10/7/2015 we refunded the customer $102.69 back into the customer's bank account (incl. an email to alert the customer that the healthcare provider did not accept/process the payment). We recommend that the customer provides the email receipts of the payment made (and refund received) to the healthcare provider as evidence that payment was made in August 2015 (but that the healthcare provider did not accept or processed the payment). We apologize for any inconvenience this may have caused the customer.
Kind regards,
Mark K. 
COO

Estoy completamente insatisfecho con el servicio de esta compañia.
Nunca le llego el dinero a mi proveedor del servicio medico, al parecer el pago lo hicieron a otro proveedor y mi cuenta fue a Americollect. les llame muchas veces, supuestamente estaban investigando, pero no me resolvieron el problema.
Al final tuve que pagar el bill otra vez, esta vez a Amercollect.

Case- 00512459

I am completely dissatisfied with the service of this company.
I never received the money from my medical provider, apparently the payment was made to another provider and my account went to Americollect. I called them many times, they were supposedly investigating, but they did not solve the problem.
In the end I had to pay the bill again, this time to Amercollect.

Case 00512459

I want my refund.

Review: In November 2013 I used InstaMed to pay a medical bill for my son through my insurance provider website. InstaMed processed the payment to the incorrect provider. I set up a case with them to get my funds returned but they kept insisting they made the payment to the correct provider. In the meantime I did not make another payment to the provider because in my mind I already had. After getting a collections noticed, I followed up with the provider again and they contacted InstaMed as well. During their discovery with InstaMed they made it clear that InstaMed had made a mistake and sent my payment to the incorrect provider so I had to make another payment to the provider to get my out of collections status. It is now April (FIVE months later)and I still have not received my funds from InstaMed. I continually have to call and follow-up they never let me know where this issue sits. Every time I call they say a "[redacted]" guy is working on it. I feel their customer service is terrible and it should not take five months to returns someones money that THEY made the mistake on. I want my refund of $86.90.Desired Settlement: $86.90 back into my checking account ASAP

Consumer

Response:

rom: Revdex.com of Metro Washington DC <[email protected]>

Date: Wed, May 7, 2014 at 3:31 PM

Subject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: [redacted] <[redacted]>

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Wed, May 7, 2014 at 2:06 PM

Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: [email protected]

We just received a check in the mail for our refund yesterday, May 7th.