Instant Auto Lube

First of all thank you for bringing this issue to our attention. Your...

letter was the first we knew of any issue with one of our customers. When I received you letter I went to my technicians, company records and videos for any and all information that could lead to a quick resolution of this issue. After talking with the techs that serviced the vehicle they assured me that all our shop procedures and double checks were adhered to. They informed me that it was the first car of the day so there was no rush as there were no other vehicles at the shop at that time. I confirmed that it was indeed the first car of the day from the day’s paperwork. The one issue I had was recovering the video of when that vehicle was serviced. Our DVR system only holds 14 days of data and then records over old data with now. When I received your letter, date stamp of /8/15, I went to the DVR to pull video and was only able to go back to the 25th of May. Unfortunately this customer had their vehicle serviced on the 23rd of May. Had they informed of the issue we would have been able to provide more information and been able to help in determining what the issue or problem that occurred. Our customers agree that the sole remedy to any warranty issues with work that we do to their vehicles is to bring the vehicle to us for evaluation. The evaluation process involves our insurance company and our technicians. We examine the vehicle to see if there are any issues with workmanship, parts failure and or general mechanical breakdown. If it is an issue we cannot correct we contact our insurance company and have the vehicle taken to a certified approved repair facility for the work to be done at no charge to our customer. Since our customer took the vehicle elsewhere to have work done on their vehicle there is no way that we can neither confirm nor deny that there was any issue with this vehicle. The vehicle in question does have over 200,000 miles currently on it. When vehicles reach that kind of mileage general mechanical failures can and do occur. Not knowing the service history on the vehicle it is extremely difficult to try and make any guess as to what could have happened with this vehicle. As of the time of this letter our shop has not seen this vehicle nor been contacted by the owner, only the Revdex.com
Brent, I would like to thank for taking the time and effort in resolving this issue, unfortunately the customer has not complied with the warranty agreement and there is no much we can do to help them at this point. We could possibly recommend some repair shops to have the vehicle fixed but that is about all. I have a copy of the service report and signed warranty agreement.
 
P[redacted] - CEO
Instant Auto Lube, LLC

Review: Took my car to 'Instant Auto Lube Co.' In Santa Paula for an oil change service. That night I drove it to work and almost getting to workit started making a loud clanking sound. The next morning at work a coworker looked at it and said the engine was fried because there was no oil. So I had to tow it back to my house and had to have a mechanic look at it and try to work on it and I am told that the car now needs a new engine and/or motor.Desired Settlement: Fix or buy parts needed that were damaged by not adding new oil for oil change.

Business

Response:

First of all thank you for bringing this issue to our attention. Your letter was the first we knew of any issue with one of our customers. When I received you letter I went to my technicians, company records and videos for any and all information that could lead to a quick resolution of this issue. After talking with the techs that serviced the vehicle they assured me that all our shop procedures and double checks were adhered to. They informed me that it was the first car of the day so there was no rush as there were no other vehicles at the shop at that time. I confirmed that it was indeed the first car of the day from the day’s paperwork. The one issue I had was recovering the video of when that vehicle was serviced. Our DVR system only holds 14 days of data and then records over old data with now. When I received your letter, date stamp of /8/15, I went to the DVR to pull video and was only able to go back to the 25th of May. Unfortunately this customer had their vehicle serviced on the 23rd of May. Had they informed of the issue we would have been able to provide more information and been able to help in determining what the issue or problem that occurred. Our customers agree that the sole remedy to any warranty issues with work that we do to their vehicles is to bring the vehicle to us for evaluation. The evaluation process involves our insurance company and our technicians. We examine the vehicle to see if there are any issues with workmanship, parts failure and or general mechanical breakdown. If it is an issue we cannot correct we contact our insurance company and have the vehicle taken to a certified approved repair facility for the work to be done at no charge to our customer. Since our customer took the vehicle elsewhere to have work done on their vehicle there is no way that we can neither confirm nor deny that there was any issue with this vehicle. The vehicle in question does have over 200,000 miles currently on it. When vehicles reach that kind of mileage general mechanical failures can and do occur. Not knowing the service history on the vehicle it is extremely difficult to try and make any guess as to what could have happened with this vehicle. As of the time of this letter our shop has not seen this vehicle nor been contacted by the owner, only the Revdex.comBrent, I would like to thank for taking the time and effort in resolving this issue, unfortunately the customer has not complied with the warranty agreement and there is no much we can do to help them at this point. We could possibly recommend some repair shops to have the vehicle fixed but that is about all. I have a copy of the service report and signed warranty agreement. P[redacted] - CEOInstant Auto Lube, LLC