The workmanship and functionality of the installation Arizona Seamless Gutters provided were done properly and well above industry standardsAfter investigating this matter and then conferring with the customer regarding the outcome, it has been deemed an issue beyond the scope of guttersA roofing contractor will be contacted to assess the problem at hand.In certain situations, installation of seamless gutters can uncover a problem that was not originally noticed or amplify an existing issue if that existing issue hasn't been properly addressedThis was one of those casesAnd because we prioritize customer service higher than anything else at Arizona Seamless Gutters, we are going to make sure this customer is satisfied by assisting them in the right direction every step of the wayRegardless of the cause of problemJust because the "complaint" to Arizona Seamless Gutters has been resolved, doesn't mean our job ends there
As a company, we pride ourselves on our customer serviceIn this particular issue, we had made the proper attempts to contact this customerWe had called numerous times as well as made trips to the customer's house to discuss and fix the issueA voice mail was never left by us because the opportunity to leave one wasn't possibleA voice mail recording never picked up when we calledAs of today 10/10/a representative from our company is on his way out to finally make contact with this customerOur company has never failed to resolve issues in the past, because they do arise occasionallySo we have no intentions of starting that habit now
*** *** ***:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The workmanship and functionality of the installation Arizona Seamless Gutters provided were done properly and well above industry standards. After investigating this matter and then conferring with the customer regarding the outcome, it has been deemed an issue beyond the scope of gutters. A...
roofing contractor will be contacted to assess the problem at hand.In certain situations, installation of seamless gutters can uncover a problem that was not originally noticed or amplify an existing issue if that existing issue hasn't been properly addressed. This was one of those cases. And because we prioritize customer service higher than anything else at Arizona Seamless Gutters, we are going to make sure this customer is satisfied by assisting them in the right direction every step of the way. Regardless of the cause of problem. Just because the "complaint" to Arizona Seamless Gutters has been resolved, doesn't mean our job ends there.
As a company, we pride ourselves on our customer service. In this particular issue, we had made the proper attempts to contact this customer. We had called numerous times as well as made 3 trips to the customer's house to discuss and fix the issue. A voice mail was never left by us because the...
opportunity to leave one wasn't possible. A voice mail recording never picked up when we called. As of today 10/10/2014 a representative from our company is on his way out to finally make contact with this customer. Our company has never failed to resolve issues in the past, because they do arise occasionally. So we have no intentions of starting that habit now.
The workmanship and functionality of the installation Arizona Seamless Gutters provided were done properly and well above industry standardsAfter investigating this matter and then conferring with the customer regarding the outcome, it has been deemed an issue beyond the scope of guttersA roofing contractor will be contacted to assess the problem at hand.In certain situations, installation of seamless gutters can uncover a problem that was not originally noticed or amplify an existing issue if that existing issue hasn't been properly addressedThis was one of those casesAnd because we prioritize customer service higher than anything else at Arizona Seamless Gutters, we are going to make sure this customer is satisfied by assisting them in the right direction every step of the wayRegardless of the cause of problemJust because the "complaint" to Arizona Seamless Gutters has been resolved, doesn't mean our job ends there
As a company, we pride ourselves on our customer serviceIn this particular issue, we had made the proper attempts to contact this customerWe had called numerous times as well as made trips to the customer's house to discuss and fix the issueA voice mail was never left by us because the opportunity to leave one wasn't possibleA voice mail recording never picked up when we calledAs of today 10/10/a representative from our company is on his way out to finally make contact with this customerOur company has never failed to resolve issues in the past, because they do arise occasionallySo we have no intentions of starting that habit now
*** *** ***:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The workmanship and functionality of the installation Arizona Seamless Gutters provided were done properly and well above industry standards. After investigating this matter and then conferring with the customer regarding the outcome, it has been deemed an issue beyond the scope of gutters. A...
roofing contractor will be contacted to assess the problem at hand.In certain situations, installation of seamless gutters can uncover a problem that was not originally noticed or amplify an existing issue if that existing issue hasn't been properly addressed. This was one of those cases. And because we prioritize customer service higher than anything else at Arizona Seamless Gutters, we are going to make sure this customer is satisfied by assisting them in the right direction every step of the way. Regardless of the cause of problem. Just because the "complaint" to Arizona Seamless Gutters has been resolved, doesn't mean our job ends there.
As a company, we pride ourselves on our customer service. In this particular issue, we had made the proper attempts to contact this customer. We had called numerous times as well as made 3 trips to the customer's house to discuss and fix the issue. A voice mail was never left by us because the...
opportunity to leave one wasn't possible. A voice mail recording never picked up when we called. As of today 10/10/2014 a representative from our company is on his way out to finally make contact with this customer. Our company has never failed to resolve issues in the past, because they do arise occasionally. So we have no intentions of starting that habit now.