Instant Imprints

September 4, Re: Consumer complaint # [redacted] We are a custom decorator of apparel, a sign company and a promotional products supplierIn the course of our business, our customers will often ask us to decorate apparel or other items that /> they supply rather than purchase the products from usAs a standard business practice, we advise any customer verbally and in writing that we are not responsible for items supplied by the customerIt is written at the bottom of every invoice and quotation This is a practice in our industry as getting $to print an image on their $shirt carries more liability than any reasonable person would be willing to acceptIf we supply the shirts, we will always replace any damaged items as the customer has ordered a quantity of shirts, so we provide themDamage is then always at our expenseMany in our industry refuse to print or embroider shirts they do not supply for this reason When I arrived into our store that morning, this lady was angry with our representativeI noticed that our person had repeatedly apologized but stated clearly our policy regarding customer supplied goods and reminded her that we had told her that when she placed the orderI left the area for a short time and when I returned this woman was still there, now yelling at someone on the telephoneIt turned out to be the store manager who was not in the store at that momentShe then asked me if I thought the shirt was ruined, and I mentioned that what she was unhappy about might well wash out since it was quite small and was not caused by our ink which we know to be permanentIt was from a tag attached to the inside (not normal) of the shirt which we had not seen(Another reason we don’t take responsibility for these items.) At that point she began yelling at me, telling me that the work was sloppy, which I disagreed with and that my people were not nice to her, which I heard most of their encounter and I knew to be untrue as wellI was very pleased with the way our employee handled this situationWe offered to remove the charge for the print on her shirt, we offered to print another at NO charge for her trouble, and we offered her a shirt from our inventory with the print for NO Charge Nothing was going to make her happy She then began berating my employee in a very nasty manner and I told her that she was not allowed to abuse my employee, and would she please leaveAfter another few minutes of yelling at us both and name calling, she leftWe discussed the situation internally and tried to make it into a positive learning experience for the employeeI also told her that I thought she handled a very tough problem very well This is the first time in my years of business that I have had to respond to a complaint with the RevDex.comWe sincerely hope it is our last [redacted] Instant Imprints

Came in to order beach towels for a family reunion I am hosting in Virginia Beach, VA in September of 2019. I was nerves about ordering from a local company so I had several question about my order #1 was the quality of the towel as I want a very thick beach towel similar to the one that even Walmart carries not above and beyond just a nice towel to give out to family members during the reunion. I was assure by they worker that the towels were of top quality and really nice towels. Let just say I was very very disappoint in the quality of the towels they were almost paper thin about the thickness of a table cloth. The print was amazing on the towels I must say but I am out over $600 for a beach towel that is useless and I am going to end up putting in the trash because of poor quality. I reach out to the store to see if I could get some help a replacement or refund that was not a opposition I was told other customer were very happy with this poor quality towel and I can take some picture and they would tell their manufacturer about the unacceptable quality. I ended up ordering some plan red beach towel to give to family members. I will never ever use Instant Imprints again, wish I read reviews first. Other company like 4imprint which I would suggest, have never give me a poor quality item. I was trying to buy local and spend my money in the area but I have been burn once never ever again. Instant will not be receiving any other orders from me or my company.

*** *** brought in stockings to be embroidered, her first question was whether or not the stockings could be embroidered and will the lettering would be visible through the nap of the fabricI told *** *** that normally stockings came with the top folded over and a more durable fabric while
hers was stitched on the sides and very thin fabricThe stitched sides would not allow us to have complete access to the area being stitched which restricts size and font*** *** actually assisted in the design and size of the stocking in questionThe stockings were completed and *** *** picked them up and paid by credit cardThe next day *** *** brought back stockings and said that "Andrew" was not visible enough and that the other stockings were fineI told her that removing the embroidery might not be possible but I would try to make the embroidery a bit more visibleI was unable to remove the previous embroidery because the fabric was too thin and would not stand up to cutting the stitches outI went over the stitching again with the same file with limited success, the stitching was more visible but there was an overlap of the letters "dre" where you could see the underlying stitches*** *** came in and stated that she didn't like the results and demanded a refund for this stocking, so I refunded her cash instead of a credit to her card, I did not "throw" anything at *** *** but rather placed the bills at the end of the counter that was closest to her which was still to feet away from herShe left the store with both of her stockingsI received a voice mail from *** *** a day or later where she stated that she would be in around 4pm to pick up a full refundShe did not show up that day but did come in Monday before Christmas demanding her money back because she couldn't use any of the stockingsI asked her where she got the stockings so that I could possibly get another stocking done thus solving the problemAt first she said she didn't remember and then later stated that they were unavailableShe never would reveal from where she acquired the stockingsThere were no tags or any other indicators of where the stockings came from or what they were made ofI told *** *** that I would not be refunding any additional monies to her because there was no merited complaints of the work that was done to them*** *** then started threatening my business and my name unless I gave her her money back, she threatened with newspaper articles and telling everyone in "this small town"I then told her that I would not be refunding anything additional and that her threats could be matched in kind*** *** did not seem to grasp the thoughts that irrational actions can be met by irrational actions.In conclusion I am not going to be refunding anything to *** *** for services rendered done to her specifications and satisfaction. I also will not recant any statements I made unless and until I get an apology from *** *** for her threats.*** ***Instant Imprints*** ***

September 4, 2014
Re: Consumer complaint #[redacted]
We are a custom decorator of apparel, a sign company and a promotional products supplier. In the
normal course of our business, our customers will often ask us to decorate apparel or other items that
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they supply rather than purchase the products from us. As a standard business practice, we advise any
customer verbally and in writing that we are not responsible for items supplied by the customer. It is
written at the bottom of every invoice and quotation.
This is a normal practice in our industry as getting $9.00 to print an image on their $30.00 shirt carries
more liability than any reasonable person would be willing to accept. If we supply the shirts, we will
always replace any damaged items as the customer has ordered a quantity of shirts, so we provide
them. Damage is then always at our expense. Many in our industry refuse to print or embroider shirts
they do not supply for this reason.
When I arrived into our store that morning, this lady was angry with our representative. I noticed that
our person had repeatedly apologized but stated clearly our policy regarding customer supplied goods
and reminded her that we had told her that when she placed the order. I left the area for a short time
and when I returned this woman was still there, now yelling at someone on the telephone. It turned out
to be the store manager who was not in the store at that moment. She then asked me if I thought the
shirt was ruined, and I mentioned that what she was unhappy about might well wash out since it was
quite small and was not caused by our ink which we know to be permanent. It was from a tag attached
to the inside (not normal) of the shirt which we had not seen. (Another reason we don’t take
responsibility for these items.) At that point she began yelling at me, telling me that the work was
sloppy, which I disagreed with and that my people were not nice to her, which I heard most of their
encounter and I knew to be untrue as well. I was very pleased with the way our employee handled this
situation. We offered to remove the charge for the print on her shirt, we offered to print another at NO
charge for her trouble, and we offered her a shirt from our inventory with the print for NO Charge.
Nothing was going to make her happy.
She then began berating my employee in a very nasty manner and I told her that she was not allowed to
abuse my employee, and would she please leave. After another few minutes of yelling at us both and
name calling, she left. We discussed the situation internally and tried to make it into a positive learning
experience for the employee. I also told her that I thought she handled a very tough problem very well.
This is the first time in my 64 years of business that I have had to respond to a complaint with the RevDex.com. We sincerely hope it is our last.
[redacted]
Instant Imprints

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It is an exaggeration of my conversation with his employee. The bottom line is that my T shirt is ruined. The other t shirts also did not come out well. The color became light and the T shirts all of them even the ones that they provided the logo became light  and the colors have faded and do not look good. I am now ordering it from Vistaprint. I told AJ Balance that I normally give them to Vistaprint and I was trying them out and to do a good job. All the T shirts have poor work done. This manager is trying to put the blame on me and my conversation with his employee. First of all, AJ should have honestly told me that he ruined my T shirt. But his dishonesty is what upset me. He was not even there when I arrived. This man who has replied to the complaint is a jerk. He tried to intimidate me by raising his voice. I left because I had guests coming to my house. I also knew that this arrogant man was not a good man. I did not feel safe with this man in the office. AJ also was negligent. He did not see the quality of work he had done. he did not see that he had done a sloppy job. AJ did not tell me verbally or in writing that my T shirt could be spoilt. I personally requested that he pay extra attention to my T shirt. He did not even notice that he had actually ruined my T shirt or may be He was not there so he could hide from the facts. 
 
Please post it on Revdex.com site about the poor quality of work this business company does.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
[redacted] did not at anytime say anything about the nap of the fabric of the stockings I brought to him, never said one word about stockings usually coming with top folded over and him not having complete access to the area being stitched. I asked him if he could embroider them and he simply said yes, should not be a problem.  In fact, he showed me other stockings he had in his office that had a lot thicker fabric than mine!
[redacted] at no time discussed the size of the font, he did show me different font styles. He embroidered 5 stockings and one clearly had a font size that was half the size of the others.  Why, would that not be questioned?  Why did he not embroider all stockings with the same size font?  He told me he embroidered the ruined stocking first, and that is the one that was half the size as the others.  Why did he not continue to embroider the rest the same way?  He never once answered that question! I brought the stocking back to be fixed and his response was "Ok, I will see what I can do". That is it all he said, never did the words," removing the embroidery might not be possible", come out of his mouth![redacted] called me to say the stocking was ready to be picked up so I went to pick up the fixed stocking, and to my horror found a ruined stocking!  [redacted] left that ruined stocking on the counter with no explanation of what happened as he stated in his response.  I was in shock.  He proceeded to stand there with no response! I stated how the stocking was ruined, he then said, "Well, leave it here". He never said anything about how he tried to remove the stitching and then go over it! I said, its ruined why leave it here, its 2 days before Christmas! I then asked for a refund.  He was silent, I asked again.  He went to his cash register and took out a $10 bill and threw it at me.  I said I paid more than that, $10.95.  He then went and to out another $1 and threw that at me.  And there is a witness to all of this, a women behind the counter who helped to locate the invoice to show I paid $10.95 per stocking!I did not march back into his place of business, I never went back because he did not return my phone call!  I contacted him by phone. Realizing that I would not be able to use any of the stockings and requested a refund for the full cost of embroidery.  I bought the stockings the year before on an after-Christmas clearance sale.  He asked me where I got the stocking but that was it.  Just that one question. Never did he explain to me the reason he was asking, to see if it could be replaced.  He said the stocking did not a have a tag, he obviously never looked.  There is a tag on the inside of with the company name.  One quick search on the internet revealed a phone number.  I made several phone calls to the  company and never got a response.  I made the inquiry, not [redacted]!I did express my utter disbelief in his poor quality of workmanship and business practices.  I said that I would  tell people of my horrible experience with Instant Imprints, which is my right as a dissatisfied customer! He then said he would do the same for Bashas! I responded by saying what does [redacted] have to do with anything?  He proceeded to laugh.  I do not work for [redacted] and never have, ask him why he would make such a statement! My dissatisfaction with the work performed by [redacted] is not an irrational response! His threat against a company that had nothing to do with the situation is irrational!The last statement in his response is ridiculous, he states he will not refund my money because the work was done to my specifications and satisfaction. Well, if it was done to my satisfaction why would I feel required to file a complaint with the Revdex.com!I feel he should refund my money.  I could also ask for the refund of the cost of the new stockings I purchased and also pay the cost for them to be embroidered! That is what an upstanding business man would do, own up to his mistake, not blame the costumer! The only thing I did was to walk into his place of business, hand over stockings to him in good faith to be embroidered.  I am left with stockings that cannot be used because one is ruined and they are a set! 
 
Regards, [redacted]

If the customer brings a stocking in, I will embroider it with a file that she will approve first at no charge. If the customer is not interested in solving this issue then there is nothing else to discuss. I will no longer participate in this process past this point.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 
[redacted] did not at anytime say anything about the nap of the fabric of the stockings I brought to him, never said one word about stockings usually coming with top folded over and him not having complete access to the area being stitched. I asked him if he could embroider them and he simply said yes, should not be a problem.  In fact, he showed me other stockings he had in his office that had a lot thicker fabric than mine!
[redacted] at no time discussed the size of the font, he did show me different font styles. He embroidered 5 stockings and one clearly had a font size that was half the size of the others.  Why, would that not be questioned?  Why did he not embroider all stockings with the same size font?  He told me he embroidered the ruined stocking first, and that is the one that was half the size as the others.  Why did he not continue to embroider the rest the same way?  He never once answered that question! I brought the stocking back to be fixed and his response was "Ok, I will see what I can do". That is it all he said, never did the words," removing the embroidery might not be possible", come out of his mouth![redacted] called me to say the stocking was ready to be picked up so I went to pick up the fixed stocking, and to my horror found a ruined stocking!  [redacted] left that ruined stocking on the counter with no explanation of what happened as he stated in his response.  I was in shock.  He proceeded to stand there with no response! I stated how the stocking was ruined, he then said, "Well, leave it here". He never said anything about how he tried to remove the stitching and then go over it! I said, its ruined why leave it here, its 2 days before Christmas! I then asked for a refund.  He was silent, I asked again.  He went to his cash register and took out a $10 bill and threw it at me.  I said I paid more than that, $10.95.  He then went and to out another $1 and threw that at me.  And there is a witness to all of this, a women behind the counter who helped to locate the invoice to show I paid $10.95 per stocking!I did not march back into his place of business, I never went back because he did not return my phone call!  I contacted him by phone. Realizing that I would not be able to use any of the stockings and requested a refund for the full cost of embroidery.  I bought the stockings the year before on an after-Christmas clearance sale.  He asked me where I got the stocking but that was it.  Just that one question. Never did he explain to me the reason he was asking, to see if it could be replaced.  He said the stocking did not a have a tag, he obviously never looked.  There is a tag on the inside of with the company name.  One quick search on the internet revealed a phone number.  I made several phone calls to the  company and never got a response.  I made the inquiry, not [redacted]!I did express my utter disbelief in his poor quality of workmanship and business practices.  I said that I would  tell people of my horrible experience with Instant Imprints, which is my right as a dissatisfied customer! He then said he would do the same for Bashas! I responded by saying what does [redacted] have to do with anything?  He proceeded to laugh.  I do not work for [redacted] and never have, ask him why he would make such a statement! My dissatisfaction with the work performed by [redacted] is not an irrational response! His threat against a company that had nothing to do with the situation is irrational!The last statement in his response is ridiculous, he states he will not refund my money because the work was done to my specifications and satisfaction. Well, if it was done to my satisfaction why would I feel required to file a complaint with the Revdex.com!I feel he should refund my money.  I could also ask for the refund of the cost of the new stockings I purchased and also pay the cost for them to be embroidered! That is what an upstanding business man would do, own up to his mistake, not blame the costumer! The only thing I did was to walk into his place of business, hand over stockings to him in good faith to be embroidered.  I am left with stockings that cannot be used because one is ruined and they are a set! 
 

Regards, [redacted]

[redacted] brought in 5 stockings to be embroidered, her first question was whether or not the stockings could be embroidered and will the lettering would be visible through the nap of the fabric. I told [redacted] that normally stockings came with the top folded over and a more durable fabric while...

hers was stitched on the sides and very thin fabric. The stitched sides would not allow us to have complete access to the area being stitched which restricts size and font. [redacted] actually assisted in the design and size of the stocking in question. The stockings were completed and [redacted] picked them up and paid by credit card. The next day [redacted] brought back 2 stockings and said that "Andrew" was not visible enough and that the other stockings were fine. I told her that removing the embroidery might not be possible but I would try to make the embroidery a bit more visible. I was unable to remove the previous embroidery because the fabric was too thin and would not stand up to cutting the stitches out. I went over the stitching again with the same file with limited success, the stitching was more visible but there was an overlap of the letters "dre" where you could see the underlying stitches. [redacted] came in and stated that she didn't like the results and demanded a refund for this stocking, so I refunded her cash instead of a credit to her card, I did not "throw" anything at [redacted] but rather placed the bills at the end of the counter that was closest to her which was still 2 to 3 feet away from her. She left the store with both of her stockings. I received a voice mail from [redacted] a day or 2 later where she stated that she would be in around 4pm to pick up a full refund. She did not show up that day but did come in Monday before Christmas demanding her money back because she couldn't use any of the stockings. I asked her where she got the stockings so that I could possibly get another stocking done thus solving the problem. At first she said she didn't remember and then later stated that they were unavailable. She never would reveal from where she acquired the stockings. There were no tags or any other indicators of where the stockings came from or what they were made of. I told [redacted] that I would not be refunding any additional monies to her because there was no merited complaints of the work that was done to them. [redacted] then started threatening my business and my name unless I gave her her money back, she threatened with newspaper articles and telling everyone in "this small town". I then told her that I would not be refunding anything additional and that her threats could be matched in kind. [redacted] did not seem to grasp the thoughts that irrational actions can be met by irrational actions.In conclusion I am not going to be refunding anything to [redacted] for services rendered done to her specifications and satisfaction.  I also will not recant any statements I made unless and until I get an apology from [redacted] for her threats.[redacted]Instant Imprints[redacted]

Review: I ordered 20 T shirts for printing front and back design. One of the t shirts, I gave was my own T shirt that was expensive and branded. I went to collect the T shirts. The owner AJ did not tell me that He had spoilt my T shirt with his sloppy job. I found it when I picked it up. He had smudged the design on the back and the sleeves and there was a label that he had printed on the front of my T shirt. he was not there. The girl said we do not provide you with compensation for ruining your T shirt. The supervisor said that I had no proof that AJ ruined it. Maybe it was there when I brought it. I said that I brought it and showed Aj. he was abusive and poor customer service. I also told him that He was abusive. I need to be compensated for the cost of the T Shirt and my pain of not having a T shirt to wear for my project launch. I also need an apology in writing for the boss being abusive. His employee just stood there and did nothing.She said we will not charge you for the kid T shirt. I told her I am more upset with the lack of honesty that AJ did not call me and tell me himself that He had spoilt my T SHirt. When She called AJ and I spoke to him, he said well what can be done now? My quetsion is lack of honesty when you spoil someone's product you should own it instead of the owner arrogantly accusing me for bringing a stained T shirt. The employee who was there had already acknowledged that AJ made a mistake. Such dishonest and arrogant poeple should not be employed in customer service industry.Desired Settlement: $300 settlement for pain and suffering from being abused and being dishonest and for ruining my T shirt and a bad review of the company on your Revdex.com profile.

Business

Response:

September 4, 2014

Re: Consumer complaint #[redacted]

We are a custom decorator of apparel, a sign company and a promotional products supplier. In the

normal course of our business, our customers will often ask us to decorate apparel or other items that

they supply rather than purchase the products from us. As a standard business practice, we advise any

customer verbally and in writing that we are not responsible for items supplied by the customer. It is

written at the bottom of every invoice and quotation.

This is a normal practice in our industry as getting $9.00 to print an image on their $30.00 shirt carries

more liability than any reasonable person would be willing to accept. If we supply the shirts, we will

always replace any damaged items as the customer has ordered a quantity of shirts, so we provide

them. Damage is then always at our expense. Many in our industry refuse to print or embroider shirts

they do not supply for this reason.

When I arrived into our store that morning, this lady was angry with our representative. I noticed that

our person had repeatedly apologized but stated clearly our policy regarding customer supplied goods

and reminded her that we had told her that when she placed the order. I left the area for a short time

and when I returned this woman was still there, now yelling at someone on the telephone. It turned out

to be the store manager who was not in the store at that moment. She then asked me if I thought the

shirt was ruined, and I mentioned that what she was unhappy about might well wash out since it was

quite small and was not caused by our ink which we know to be permanent. It was from a tag attached

to the inside (not normal) of the shirt which we had not seen. (Another reason we don’t take

responsibility for these items.) At that point she began yelling at me, telling me that the work was

sloppy, which I disagreed with and that my people were not nice to her, which I heard most of their

encounter and I knew to be untrue as well. I was very pleased with the way our employee handled this

situation. We offered to remove the charge for the print on her shirt, we offered to print another at NO

charge for her trouble, and we offered her a shirt from our inventory with the print for NO Charge.

Nothing was going to make her happy.

She then began berating my employee in a very nasty manner and I told her that she was not allowed to

abuse my employee, and would she please leave. After another few minutes of yelling at us both and

name calling, she left. We discussed the situation internally and tried to make it into a positive learning

experience for the employee. I also told her that I thought she handled a very tough problem very well.

This is the first time in my 64 years of business that I have had to respond to a complaint with the RevDex.com. We sincerely hope it is our last.

Instant Imprints

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

It is an exaggeration of my conversation with his employee. The bottom line is that my T shirt is ruined. The other t shirts also did not come out well. The color became light and the T shirts all of them even the ones that they provided the logo became light and the colors have faded and do not look good. I am now ordering it from Vistaprint. I told AJ Balance that I normally give them to Vistaprint and I was trying them out and to do a good job. All the T shirts have poor work done. This manager is trying to put the blame on me and my conversation with his employee. First of all, AJ should have honestly told me that he ruined my T shirt. But his dishonesty is what upset me. He was not even there when I arrived. This man who has replied to the complaint is a jerk. He tried to intimidate me by raising his voice. I left because I had guests coming to my house. I also knew that this arrogant man was not a good man. I did not feel safe with this man in the office. AJ also was negligent. He did not see the quality of work he had done. he did not see that he had done a sloppy job. AJ did not tell me verbally or in writing that my T shirt could be spoilt. I personally requested that he pay extra attention to my T shirt. He did not even notice that he had actually ruined my T shirt or may be He was not there so he could hide from the facts.