Instant Signs

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below A guy name Kevin called me on March 16th at 1:p.mand left a messageI returned his call On March 17th at 4:p.m." He told be to bring my vehicle to the shop when I get time".I proceeded to tell him about the antifreeze and the noise"he said they will check it out"He also said for me to bring him the receipts for the shifter cable and the tow bill.he then stated to call him when I drop it offSo I took the vehicle to Edwards shop and dropped it off On March 19th late eveningThe next morning on the 20th I called Kevin at 8:a.m.and told him it was thereAt 8:a.mMarty called and said" [redacted] I see we have the lincoln again whats going on"? I said that Kevin requested itAt 4:p.mSomeone named Greg let a message for me to call himAt 5:p.mKevin called and left a message that they flushed the antifreeze but was having problems getting the air out so it wont be done until tomorrowAt 1:08p.mon March 21st I called the shop didnt get an answerI tried Kevins cell also but no answerat 2:52p.mkevin called and left a message that it was done.About 4:40p.mI tied the shop times no answer at 4:I called Kevin on his phone and told him to call the shop and tell them to just lock the keys in itI couldnt get a ride that day so on the 22nd me and the kids walked and a half miles then got on the bus to pick it upI noticed as I was driving off that the noise was still thereI finally got a hold of Kevin again on the 31st which was a friday I ask him about the noise he didnt knowHe said that he was going on vacation and for me to contact him again a week from that MondayI also ask him about the receipts he said that he was out a couple hundred doing the antifreeze alreadybut just send themOn April 4th the engine came back on the noise is awfulSo I parked itToday April 10th I just called Kevin and he said for me o bring it up and I said Im affraid to drive it, so he said for me to call him in the morning so that he can get someone to pick it upIm tired its been months and Marty at Edwards knows that my vehicle didnt have noise or leaks when I took it to themI want my vehicle fixed I cant afford to take it to someone else right now to see what all the damage they did.Regards, [redacted]

This letter will serve as an explanation to the above referenced complaint filed by Mr [redacted] We greatly apologize for the inconvenience Mr [redacted] had his Honda Accord towed to our Speedway location July 27, He elected to have the vehicle towed vs drivingitinto the shopWe informed himthat the tow was free IF we perform needed repairsMr [redacted] was informed that the conversation was recorded and could easily be retrieved On 7/28/2016, it was determined that a SCAN diagnostic was needed at a cost of $Mr [redacted] authorized this chargeFollowing this inspection it was determined that the transmission had internal failure and would need to be overhauledMr [redacted] was informed that the charge was $to remove and inspect the transmission, and would be included into the final quoteMr [redacted] authorized this charge using his birthdate as authorization, ( [redacted] ), and stated that he needed to secure financing to complete the repairsHe also informedus that it would not be an issue since his credit score was *** On 7/29/2016, we provided three (3) options to repair the vehicleMr [redacted] selected the middle option which was months/12,miat a cost of $2,before taxAt this time, Mr [redacted] provided his information and credit was applied forThe finance company would not be able to provide the loanMr [redacted] suggested that he would have to make payments, without interest, in order to pay it off: Hours later he called and stated that he was homeless, and unable to make thepaymentsHe wanted us to reassemble the transmission with the broken partsThis is not possible pursuant to our earlier conversationHe then decided to commence making payments A few days later he stops by our Speedway location stating that he wanted to pay for services rendered to this point and have the vehicle towed awayAfter speaking with our Store Manager, he decides to leave the vehicle and make repairs as originally discussedMr [redacted] then signed a document listing his intentionsWe feel that we have followed procedures in this matterNo further action will be takenWe feel we are owed compensation for the labor and towing in the amount of $Sincerely, Greg H [redacted] , Area Manager Edward's Transmissions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** when I get my vehicle back in the order it was besides the shimmy it had when I first took it to them , which is the reason I gave them the $I will then accept their rebuttal

Hello, In regards to this claim I will happily share our side with youThis customer had come in with a Chevy Cruze that was not shifting and only had first gear and reverse upon testing the transmission we found that there were transmission codes and the fluid was absolutely destroyedUpon our
findings we processed the vehicle as we do all of them and got the customers permission to remove and rebuild the transmissionUpon removal customer was informed daily of progress on vehicle and customer had stated they were in a rush as they were in a rental vehicleCustomers had an extended warranty company involved and we were having issues getting them to approve repairs and they wanted to mail us payment but we could not accept due to them not having an account with usUpon completion of vehicle customer and warranty paid repair bill and we were able to release vehicle to customerCustomer husband brought vehicle back stating transmission was beginning to have some shifting issuesUpon checking out the vehicle we found that a link fuse in the power relay box was bad we replaced the fuse plate at no cost to the customer as they were tight on moneyWe drove the vehicle and it was working great and customer was happy on follow up callA few days later the husband called again saying car was acting up and that it stopped shiftingI had The customer bring the vehicle back for us to inspect again and we decided to replace the internal transmission computer at $with no cost to the customerAgain the vehicle had been working well for a few days and then customer came back stating that the transmission was overheating and transmission stopped shifting againWe then found that the transmission cooling system was clogged inside the radiator and that we only had options replace the radiator or put on external cooling system for the radiatorWe put on the external cooler at no cost to the customerUpon completion of the cooler we have since spoken to the customer who has expressed great satisfaction with the car at this pointIt was a multitude of issues that were very hard to identify when they all happened at the same time we did our best to assist the customer with a speedy repair and also did quite a bit of extra at no cost to show that we were sorry for the delay and that we did value them as a customer If there are any questions feel free to contact usChristopher B*** Manager 317-542-

This letter is in response to the above reference complaint, (ID ***), filed by *** *** On May 7th, We truly regret the displeasure experienced by Mr***Mr*** brought the vehicle, (200:Ford Windstar), to our facility on June 19th, The van would not move in forward
gearsThe solution was to rebuild the transmissionMr*** declined the repair and paid the diagnostic fee of $The vehicle was again brought to our shop on July T14, The price to repair this transmission was $2420, (see Attached), which carries a month/6,mile warrantyUpon completion, Mr*** informed us that he would not be able to remit payment until the end of the Year, (December 2014)We told him that would be fine and that we would not add any storage charges to his billDuring this time the exhaust system: Nis stolen from the vehicle outside of business hoursWe informed Mr*** of this'theft and replaced the exhaust system at no cost to the customerThe vehicle was paid in full on December 27th, Pursuant to the alignment issues, our facility is not equipped to address those concernsPlease notify us with any further questions or concerns.Sincerely,Marty ***, Shop Manager

RE: ID # *** ***Lincoln Aviator The following letter will serve as a response to the above referenced ID (#***) The above referenced vehicle was brought to our shop on January 25, Ms *** informed us that the engine will need to be replacedWe agreed and ordered a remanufactured engine from the manufacturer, (Ford) The noise is in the area where the exhaust manifold bolts into the engine blockWe have ordered all nuts/bolts necessary to repair this vehicleWe are in the process of repairing these issues and any other issues that we see prior to delivering this vehicle We greatly apologize for any inconvenience that may have occured RESOLUTION: We will take care of any questions or concerns with this product during the warranty periodThe warranty is valid for a period of three (3) years Marty R*** Store Manager Edward's Transmissions & Engines

This letter is in response to the above reference complaint, (ID ***), filed by *** *** on 11109/ We truly regret the inconvenience to *** *** regarding transmission issues with his vehicle.*** *** brought his vehicle, a Subaru Legacy, to our shop on Southport
Rdon July He recently replaced his engine and radiator and now the transmission would not up hiftWe replaced the transmission with a remanufactured unit*** *** pick.d up the repaired vehicle on 7/11/(See attachment 1)*** *** brought his vehicle back to us on September 29, with noise issues possibly in the transmission areaUpon inspection we noticed a growling noise in the rear differential araThe fluid had been changed recently by someone other than Edward's Transmission, but lacked the "limited slip" additive which is necessary according to the local Subaru ManufacturerWe changed the fluid and included the additive at no cost to *** ***It did not resolve the issues, (See attachment 92)The Customer took the vehicle to Subru who indicated a ansmission issueUpon inspection we noticed water contamination in the transmission which will severely damage the wiltThe contamination was the result of a faulty radi:or installed by the customer prior to his visitOur warranty does not include damage resulting from "outside" sources, i.ethe radiator(See attachment 3)We agreed to fix the unit for thecost of parts onlyNo labor was charged(See.attacliunent #4)We also replaced the Customer's radiator, the day he brough it to us, at no charge.Please call with any questions at (317) 542-0816.Sincerely,Marty *** Shop Manager

The following letter will serve as a response to the above referenced ID (#***) The above referenced vehicle was brought to our shop on January 25, Ms *** informed us that the engine will to be replacedWe agreed and ordered a remanufactured engine from the manufacturer
(Ford) We completed the work on February 6, Ms *** picked up the vehicle on or about 2/10/We have since replaced a thermostat and the shift cable at no charge(Those item were not part of the warranty.) Ms *** also indicated she had replaced an sensor which is part of the exhaust system, not part of the engine warranty We greatly apologize for any inconvenience that may have occurred RESOLUTION: We will take care of any questions or concerns with this product during the warranty periodThe warranty is valid for a period of three (3) years Sincerely, Marty R*** Store Manager Edward's Transmissions & Engines

On 12/76/14, we received a Chevrolet Trailblazer at Edwards Transmissions Gasoline Alley location, from *** *** *** did not say anything about a phone quote when I spoke with him, as we don't quote prices over the phone and we have no Idea what is wrong with the vehicle.On the
test drive we found the vehicle was very low on transmissions fluid, which we filled- We then drove the vehicle to find it was slipping in reverse and also slipped in driveWe then contacted *** *** to let him know what we found and that we were bringing the vehicle in for a lift inspection.On the lift inspection we found cooler lines leaving the transmission pan was full of metal and debris, and the fluid was discolored and burnt.At this point we contacted *** *** to let him know what was foundHe asked for a price, and he was told the estimate for the repair would be $to $He said he would get back with usWe did not hear from him for 2-weeks, We were asked to put the Information in writing and fax it to a family member, which we didFrom that time we have not been able to contact *** ***, I tried for several monthsThe vehicle has been here for almost a year which during that time we could have filed for a mechanics lien or towed the vehicle off to abandon vehicles, but we have not done that.I would be more than happy to work with *** *** to get the vehicle fixed or picked up, whichever he decides to do.Sincerely,Dawayne ***Store ManagerEdwards Transmissions 2a Gasoline AlleyIndianapolis, In 46204***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

[redacted] came to Carpet Mart looking for ceramic tile and installation for her bath walls and shower area. She wanted a detailed custom designed layout including a 3’ x 3’ ceramic medallion to be centered on her shower wall, 13” x 13” ceramic field tile, 2” x 4” natural stone mosaic insert and...

12” x 2” chair rail border. We sent several estimators and installers to her home due to the complexity of the job. They all said it was a difficult project with many unknowns do to the age of the house, past remodels and unforeseen conditions beneath the existing walls. On top of that Mrs. [redacted] wanted it ordered and installed in a very short time period. We tried to explain the difficulties involved but she insisted on her layout design and time frame.After scheduling the installation several times with several different installers and having conflicts with each, the [redacted] fired the current installer and decided they no longer wanted us to do the installation.  They wanted us to credit the installation charge and would pay for just materials and labor already preformed, which we agreed to do. Materials were $1,691.00 (which was the original price quoted and accepted) and the labor performed was $155.00. The total of which we applied to the down payment of $2,000.00 and we refunded the difference of $154.00.As to the price dispute of the medallion; my records show that it was priced at $375.00, and I know that’s the price I quoted Mrs. [redacted]. (She even commented that it was a very reasonable price). I honestly don’t know where the $339.00 price tag came from. It’s possible that is was previously priced at $339.00, since we had it for quite some time and maybe it was never taken off. I just don’t know. We will gladly refund the $36.00 difference.Carpet Mart is a locally owned family Business that has been in operation for over 49 years. In that time we have always strived to satisfy our customers’ needs and requests. We are sorry we were not able to do that with the [redacted], but it was not for lack of trying.We appreciate that you understand and consider both sides of the story.Thank you for your consideration in this matter.Fred Townsend,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
A guy name Kevin called me on March 16th at 1:17 p.m. and left a message. I returned his call On March 17th at 4:44 p.m." He told be to bring my vehicle to the shop when I get time".I proceeded to tell him about the antifreeze and the noise. "he said they will check it out". He also said for me to bring him the receipts for the shifter cable and the tow bill.he then stated to call him when I drop it off. So I took the vehicle to Edwards shop and dropped it off On March 19th late evening. The next morning on the 20th I called Kevin at 8:22 a.m.and told him it was there. At 8:41 a.m. Marty called and said" [redacted] I see we have the lincoln again whats going on"? I said that Kevin requested it. At 4:30 p.m. Someone named Greg let a message for me to call him. At 5:02 p.m. Kevin called and left a message that they flushed the antifreeze but was having problems getting the air out so it wont be done until tomorrow. At 1:08p.m. on March 21st I called the shop didnt get an answer. I tried Kevins cell also but no answer. at 2:52p.m. kevin called and left a message that it was done.About 4:40p.m. I tied the shop 11 times no answer at 4:48 I called Kevin on his phone and told him to call the shop and tell them to just lock the keys in it. I couldnt get a ride that day so on the 22nd me and the kids walked 2 and a half miles then got on the bus to pick it up. I noticed as I was driving off that the noise was still there. I finally got a hold of Kevin again on the 31st which was a friday I ask him about the noise he didnt know. He said that he was going on vacation and for me to contact him again a week from that Monday. I also ask him about the receipts he said that he was out a couple hundred doing the antifreeze already. but just send them. On April 4th the engine came back on the noise is awful. So I parked it. Today April 10th I just called Kevin and he said for me o bring it up and I said Im affraid to drive it, so he said for me to call him in the morning so that he can get someone to pick it up. Im tired its been 3 months and Marty at Edwards knows that my vehicle didnt have noise or leaks when I took it to them. I want my vehicle fixed . I cant afford to take it to someone else right now to see what all the damage they did.Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Took my 2003 Subaru in for a re manufactured transmission to Edwards Transmissions on Southport Road. I picked up the car from them on July 11th•Cost paid in full $3287.30 on 7/10From the time we got the car back It made noise in turns. Noise worsened overtime and I took it back to Edwards. Greg (the manager) didn't know what it was. He asked me to bring it back so someone else could look at it.I brought the car back on August V or 2'. They kept the car over a week and said "1 don't know what it is but it is NOT the transmission"I wanted a second opinion and took to Greenwood Edwards. They said it was in the steering or suspension. Not the transmission.Frustrated I took the car to an Independent shop. [redacted] on Madison Avenue. They called back in 2 hours and said the problem was a servo In The Transmission. Paid $78.71 paid in fullI took the car back to Edwards mid-September with the Information given to me by [redacted] explaining it was a problem on Subaru's In the servo and they had the car another week and said the problem was in the rear end. Again they said Not in the Transmission. They did however change the lube in the rear end but put in the wrong grade of lubrication and gave It back and said it was better.Noise was worse than ever in 2 days.Took car to Subaru in Greenwood on October 201 [redacted] of Greenwood. Their Transmission man knew in 10 seconds what the problem was. He said It was a servo in the Transmission. This problem causes the rear end to bind Ina turn. Explained that if I drove It like that it would ruin the rear end. It is possible, however to put the car in front wheel drive by inserting a fuse. Drove the car home and parked it. Called Greg at Edwards and set an appointment for 10/26. Car set all that time and was In 2 wheel drive when driven to Edwards. On the drive to Edwards the car made absolutely no noise in 2 wheel drive.On 10/27 Greg called and said there was a problem and I needed to come down to the shop right away. At the shop he showed me the transmission fluid that was milky looking. (Which means it was contaminated with radiator fluid and could ruin the transmission.) He said "car obviously had not been under water' (Edwards employee Keith was also there during this conversation) "so the only thing that could have caused this was cross contamination inside the radiator" So in his opinion due to the contamination (not any of the other problems) the transmission had to be totally rebuilt. Due to thecontamination voiding the warranty I had to pay for parts he estimated approximately $800 or $900. Edwards would donate the labor. Said he would remove radiator when parts were in.Greg called at approximately 3:30 pm Monday the 24d. I picked up the radiator and took it straight to a radiator shop, [redacted]r at 2701 S Meridian St, Indianapolis, to be tested. (The radiator was brand new. I had purchased on 7/3.) Per radiator shop the radiator had a hole in engine cooling tube (engine coolant) but the radiator showed no sign of cross contaminating leak which would have caused the problem mentioned above by Greg at Edwards.Cost for Radiator test $20.00 paid on 11/2/2015I was upset and called Greg at 8:00 the morning of November the 3. I told him not to go through with the rebuild, I would take my chances with the new servo being installed (per the opinions of both [redacted] and Subaru) Greg said "Too Late, all the new parts were installed and he would not remove" I said that was fast work since he just got the parts at 3:30 the previous afternoon. He said "all the parts were there even before I brought the car in." I asked how he knew what to order before he even looked at the car. He hem hawed and said "The work is done and If I didn't want the new parts, I would get my car back in pieces." I had no choice but to pay the over $1,000 extra to get my car back.Now Marty from Edwards enters the picture. He calls me on Saturday November rand says there is a problem with my rear end binding up. Please note the rear end wasn't binding up or made noise in 2 wheel drive before only in 4 wheel drive due to the servo issue as diagnosed by Subaru. I picked the car up on Monday the 91 of November and the car in 2 wheel drive makes so much noise I'm afraid to drive it.Cost of "repairs" to Edwards $1041.64 paid on 11/9Called Subaru immediately. I was able to set appointment to look at the car on Thursday the 121hAccording to Subaru their test showed that the transmission solenoid was worse than their inspection on October 20th It still needs replaced and after solenoid is replaced they can determine whether more damage has been done to the drive train due to driving without being repaired. In their inspection they also found damage to transmission housing this appears to be a new break.Cost to [redacted] of Greenwood (Subaru repair shop) $112.86 for diagnostics paid in full on 11/12Total cost to date $4540.51— and the car isn't usable(Since a new radiator was needed and it was under warranty they did give me a new radiator, however it is in for review, and if they find that it wasn't their problem I may have to pay for that. $155.14)

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.thank you for your response due to the assumed transmission leak noted by the Chrysler dealer.
you tated it was odd to have a leak if the transmission was full, not added that that it could be a drip of slow leak.
the removal of the trasnsfer case plug gushed from the fill hole being extremly overfilled -do you think this was done by the chrysler dealer while they were only to do an oil change?
how could this of happened and why would you ever check this IF IT HAD nothing to do with worked performed at your shop.
Leak between tranmission and transfer case means you never touched the transfer case to work on the transmission?
the call from Kevin telling me the porblem found became irate which promted me (and I'm not sure if the owner remmbers being told this) but it promted me when picking up my vehicle to record the entire incident. which he states that he also was recording. 
please review your tapin and note that NO ATTEMPT was made to settle the problem with my car.   and if you don't repair my car or pay to have it repaired.
I can show you the video audio that I have via a third party.  ie' Revdex.com AG SMALL CLAIMS COURT OR IMPD.
THANK YOURegards,[redacted]

This letter is in regards to a complaint filed by [redacted] on the date of 07//20/2016 ID #[redacted].   Mr. [redacted] had called letting us know that he had his vehicle in for an oil change and that the technician had told him he had a transmission fluid leak. I advised Mr. [redacted] to please bring...

the vehicle in and allow us to assess the situation with his vehicle and he said he would. Upon arrival he said the leak was under warranty and that we would be covering the cost of the repairs under warranty. We offered to take him home and he said that was fine and we informed him we would contact him after the inspection. The results of the inspection were as follows, •First, we checked the transmission fluid and found that it was full which is odd if there is a leak. •Secondly, we then proceeded to check the fluid level in his transfer case which upon removal of the plug began to gush out of the fill hole which leads to the conclusion of it was extremely overfilled. The odd part of this is that you cannot over fill a transfer case by hand it can only happen if the transfer case is siphoning the fluid out of the transmission which would leave the transmission low on fluid. Kevin then called Mr. [redacted] and had told him that the problem was not in the transmission itself but that it was leaking between the transmission and the transfer case. Mr [redacted] said that it was covered under warranty and when Kevin tried to explain it to him and that it wasn't covered Mr. [redacted] became very belligerent that he was not not going to pay anything and began to question our integrity and honesty. Mr. [redacted] had then been informed to come get his vehicle because there were no issues with the transmission and it was all pointing to the transfer case. Upon arrival things did become heated as we take great pride in our company and workmanship which were being called into question. Kevin then proceeded to ask the gentlemen to leave the property which caused some more tension which ultimately lead to Mr. [redacted] calling the police and thus ending the contact with Mr. [redacted] at that time. Kevin then was able to cool down and had tried to reach out to Mr. [redacted] and apologize for his actions and also to tell him we would like to drain the transmission and transfer case both to the full level, and have him drive the vehicle for a couple weeks and see if it siphoned the fluid back into the transfer case. Unfortunately on the times Kevin and myself called him we got no answer or response. We are very certain of our findings that we are even willing to have the vehicle sent down to [redacted] to have them verify our findings and that it is in fact not the transmission. We would like to rectify this situation as soon as possible as Mr. [redacted] came to us in good faith, and has been a great customer ,and to also allow him to see that we appreciate his business and we do not take our warrantees lightly. If there are any questions please feel free to contact Kevin or Chris at our Shadeland location at 317-542-0816 3050 North Shadeland Avenue Indianapolis Indiana 46226

This letter will serve as an explanation to the above referenced complaint filed by Mr. [redacted]. We greatly apologize for the inconvenience.   Mr. [redacted] had his 2002 Honda Accord towed to our Speedway location July 27, 2016. He elected to have the vehicle towed vs drivingitinto the...

shop. We informed himthat the tow was free IF we perform needed repairs. Mr. [redacted] was informed that the conversation was recorded and could easily be retrieved.   On 7/28/2016, it was determined that a SCAN diagnostic was needed at a cost of $59.95. Mr. [redacted] authorized this charge. Following this inspection it  was determined that the transmission had internal failure and would need to be overhauled. Mr. [redacted] was informed that the charge was $395 to remove and inspect the transmission, and would be included into the final quote. Mr. [redacted] authorized this charge using his birthdate as authorization, ([redacted]), and stated that he needed to secure financing to complete the repairs. He also informedus that it would not be an issue since his credit score was [redacted].   On 7/29/2016, we provided three (3) options to repair the vehicle. Mr. [redacted] selected the middle option which was 12 months/12,000 mi. at a cost of $2,697.60 before tax. At this time, Mr. [redacted] provided his information and credit was applied for. The finance company would not be able to provide the loan. Mr. [redacted] suggested that he would have to make payments, without interest, in order to pay it off: 72 Hours later he called and stated that he was homeless, and unable to make thepayments. He wanted us to reassemble the transmission with the broken parts. This is not possible pursuant to our earlier conversation. He then decided to commence making payments.   A few days later he stops by our Speedway location stating that he wanted to pay for services rendered to this point and have the vehicle towed away. After speaking with our Store Manager, he decides to leave the vehicle and make repairs as originally discussed. Mr. [redacted] then signed a document listing his intentions. We feel that we have followed normal procedures in this matter. No further action will be taken. We feel we are owed compensation for the labor and towing in the amount of $505 Sincerely, Greg H[redacted], Area Manager Edward's Transmissions