Sign in

Instant Tax Service

Sharing is caring! Have something to share about Instant Tax Service? Use RevDex to write a review
Reviews Tax Return Preparation Instant Tax Service

Instant Tax Service Reviews (9)

From: [redacted] /> Sent: Wednesday, February **, 2:PMTo: drteamSubject: RE: ID [redacted] PLEASE ACKNOWLEDGE RECEIPT OF THIS EMAIL AND ADVISE HOW I CAN VIEW THE DISPUTE ONLINE February **, Revdex.com West Loop South Suite Houston, TX 713-341- To whom it may concern: I am responding to the complaint (ID [redacted] ) submitted to you on 12:59:PM against my tax preparation business known as Instant Tax Service The complainant (wife) first used our tax preparation services for tax year and must have been sufficiently happy because she and her husband returned for our services for tax year and It is the preparation of the tax return for that is in question A proper timeline of events is now provided: wife and husband came to our store We professionally provided an estimate, based on one paystub each for the wife and husband, of their tax refund for We also provided them with a check for $as an advance on their tax refund wife and husband returned to complete their tax return based on one Wfor each of them The tax return was professionally completed, printed and transmitted to the IRS At the same time an application was completed and submitted for a Refund Anticipation Loan the IRS rejected the Efile because the clients provided the incorrect social security number for their dependent daughter when completing our Customer Data Entry Sheet on We contacted the client the same day and received the correct social security number and then immediately retransmitted to the IRS received an IRS acknowledgement that the Efile had been accepted received notification from the Lender that the clients were denied a Refund Anticipation Loan and converted to a Refund Transfer Contacted the clients on this date and informed them of this decision made by the Lender clients came to our store, on their own initiative, and we had them sign for their refund check and gave it to the wife On this date we also received, for the husband, an additional Wthat was not included on the original tax return This additional Wresulted in the need for an Amended return, which we were willing to prepare free of charge, as a professional courtesy The Amended return resulted in the clients owing back to the IRS $ We have notes in our file indicating that we tried both calling and emailing the clients as recent as to inform them about the balance due situation, but we were never successful reaching them We closed the file and left a copy of the Amended return in their folder clients came to our store to prepare and file their tax return The return was completed and printed for the clients on this date On this same date we provided the clients with an Instant Refund Anticipation Advance in the amount of $ There was no discussion regarding the Amended return prepared for tax year clients’ tax return was Efiled to the IRS we received an Acknowledgement that the tax return had been accepted by the IRS we gave the clients a second check for $as a Refund Anticipation Advance clients came to our store to receive a free estimate of their tax refund, which was prepared by my very experienced wife, based on the information provided by the clients There was no discussion of the Amended return prepared for tax year clients returned to our store to complete their tax return The work was professionally performed by a new employee I personally intervened in the situation when I sensed that the clients were going to leave without providing appropriate signatures and permissions to enable us to complete and Efile their tax return The clients were disappointed in the low amount of their tax refund, as compared to prior years, and the wife stated that she would prefer to prepare and file the return herself to save money I inquired if there was any price at which we could retain her as a client She said probably not and this is when I learned that the client had received a balance due letter from the IRS for tax year for $ First, I reviewed the preparation of the tax return and confirmed that it had indeed been professionally and accurately prepared Then, I reviewed the clients file for tax year and noted the existence of the Amended return, which we had prepared, free of charge, and that had never been picked up by the client I explained to the client the sequence of events as outlined above The claimant’s accusation that we had no such notes in our file indicating our attempts to contact the wife and husband is incorrect At this point the wife also stated to her husband a recollection that indeed their phone service had been discontinued around this time I was still willing to provide the clients with the prepared Amended return, at no cost The husband and wife left in a huff claiming the balance due was in part due to our insufficient efforts to contact them As previously stated, we attempted to contact the clients by phone and email without success In addition, the Amended return resulted in a balance due of only $ The fact that the clients received a letter from the IRS with a balance due of $can only indicate that there is additional income that the clients earned in tax year that was never disclosed to us when we prepared their original return Any balance due and interest / penalties associated with tax year are the result of the clients own doing My recommendation is that the clients contact the IRS and discover the source for the balance due I am confident they will learn that it is more than just one Wthat was not reported on the originally IRS accepted tax return and included on the Amended Return, prepared free of charge We are a professional tax preparation company in compliance with the IRS code of ethics and pride ourselves in excellent customer service and professional workmanship Sincerely, [redacted] Owner [redacted] Office: [redacted] Fax: [redacted] GET YOUR CASH BACK FAST!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? This remarks this business has made in response to my complaint are untrue and highly offensiveThe fact of this situation is that I'm being charged for a service I did not requestI simply wanted to be contacted about a quote, which did not happen, yet i'm being charged I was allowed to enter the business as the door was unlocked and even offered to leave when I realized they had closed, but the associates told me they would take down my infoI was never contacted to schedule an appointment and I was the primary number on the accountMy phone was the one that was called several times at 8:in the morning by the owner, [redacted] She then left a nasty voicemail saying that I would be dealing with a solicitorThe only conversation I had was with one of the associates who would do nothing to help meThis is the truth and Steifle's is highly aware of this, they just are choosing to lie about the incident and slander my characterI have NEVER gotten into a violent argument with my partner or thrown his belongings over a railingThough even if this was true, it would have no impact on my complaint against the businessA business should never get involved in the private lives of its customers and certainly should not reach out to the customers neighbors about personal information.I feel that this business is extremely dishonest and does not practice business properly which is evident in their highly inappropriate response to my complaint Regards, [redacted] ***

Thank you so much for calling in regards to us not receiving your email about this complaint The client you are referencing, [redacted] ***, was quite the individual She came in our store after hours to set up the service call She never asked what our service fee would be at that time or in any of our communications with her or her spouse My service technician went out and diagnosed the problem, gave her spouse the total and he said she would be by to pay A day went by and we never saw her so we called her and she was VERY frustrated and irate in her tone Her communication was not acceptable towards my employees so the following day I called her and her spouse's cell He answered and said a few expletives and slammed the phone down In an effort to kindly resolve the issue I called back and he finally didn't end the call allowing me to leave a voicemail In the voicemail I mentioned how we charge a $service call fee for diagnosis and service on appliances and if that were to ever be an issue she could have inquired before requesting our services Either way, after my third call to finally leave them a voicemail we mysteriously received phone calls back to back from a private phone number with no caller id visible that we are certain was either her or her spouse Upon further research with some people we know in her apartment complex, she and her spouse get into violent arguments weekly where she throws his clothes over the railing and yells, etc I'm sure that this behavior is for her and unfortunately I, nor my employees, will tolerate being spoken to in that manner I don't speak to anyone while yelling and/or using profanity and will not expect myself or any of employees to have to deal with the same Please forward any additional information to me Hopefully from my detailed account of this you will see that we weren't the harasser...in fact we never received payment by this person for the service she requested from us We have been in business for over years practicing the mentality of treating others the way we would like to be treated I am appalled that she or he would think this type of communication is acceptable It never is! We appreciate you following up

Thank you so much for calling in regards to us not receiving your email about this complaint The client you are referencing, *** ***, was quite the individual She came in our store after hours to set up the service call She never asked what our service fee would be at that
time or in any of our communications with her or her spouse My service technician went out and diagnosed the problem, gave her spouse the total and he said she would be by to pay A day went by and we never saw her so we called her and she was VERY frustrated and irate in her tone Her communication was not acceptable towards my employees so the following day I called her and her spouse's cell He answered and said a few expletives and slammed the phone down In an effort to kindly resolve the issue I called back and he finally didn't end the call allowing me to leave a voicemail In the voicemail I mentioned how we charge a $service call fee for diagnosis and service on appliances and if that were to ever be an issue she could have inquired before requesting our services Either way, after my third call to finally leave them a voicemail we mysteriously received phone calls back to back from a private phone number with no caller id visible that we are certain was either her or her spouse Upon further research with some people we know in her apartment complex, she and her spouse get into violent arguments weekly where she throws his clothes over the railing and yells, etc I'm sure that this behavior is for her and unfortunately I, nor my employees, will tolerate being spoken to in that manner I don't speak to anyone while yelling and/or using profanity and will not expect myself or any of employees to have to deal with the same Please forward any additional information to me Hopefully from my detailed account of this you will see that we weren't the harasser...in fact we never received payment by this person for the service she requested from us We have been in business for over years practicing the mentality of treating others the way we would like to be treated I am appalled that she or he would think this type of communication is acceptable It never is! We appreciate you following up

this company is closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. This remarks this business has made in response to my complaint are untrue and highly offensiveThe fact of this situation is that I'm being charged for a service I did not requestI simply wanted to be contacted about a quote, which did not happen, yet i'm being charged I was allowed to enter the business as the door was unlocked and even offered to leave when I realized they had closed, but the associates told me they would take down my infoI was never contacted to schedule an appointment and I was the primary number on the accountMy phone was the one that was called several times at 8:in the morning by the owner, *** ***She then left a nasty voicemail saying that I would be dealing with a solicitorThe only conversation I had was with one of the associates who would do nothing to help meThis is the truth and Steifle's is highly aware of this, they just are choosing to lie about the incident and slander my characterI have NEVER gotten into a violent argument with my partner or thrown his belongings over a railingThough even if this was true, it would have no impact on my complaint against the businessA business should never get involved in the private lives of its customers and certainly should not reach out to the customers neighbors about personal information.I feel that this business is extremely dishonest and does not practice business properly which is evident in their highly inappropriate response to my complaint
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? This remarks this business has made in response to my complaint are untrue and highly offensiveThe fact of this situation is that I'm being charged for a service I did not requestI simply wanted to be contacted about a quote, which did not happen, yet i'm being charged I was allowed to enter the business as the door was unlocked and even offered to leave when I realized they had closed, but the associates told me they would take down my infoI was never contacted to schedule an appointment and I was the primary number on the accountMy phone was the one that was called several times at 8:in the morning by the owner, *** ***She then left a nasty voicemail saying that I would be dealing with a solicitorThe only conversation I had was with one of the associates who would do nothing to help meThis is the truth and Steifle's is highly aware of this, they just are choosing to lie about the incident and slander my characterI have NEVER gotten into a violent argument with my partner or thrown his belongings over a railingThough even if this was true, it would have no impact on my complaint against the businessA business should never get involved in the private lives of its customers and certainly should not reach out to the customers neighbors about personal information.I feel that this business is extremely dishonest and does not practice business properly which is evident in their highly inappropriate response to my complaint
Regards,
*** ***

Thank you so much for calling in regards to us not receiving your email about this complaint? The client you are referencing, *** ***, was quite the individual? She came in our store after hours to set up the service call? She never asked what our service fee would be at that
time or in any of our communications with her or her spouse? My service technician went out and diagnosed the problem, gave her spouse the total and he said she would be by to pay? A day went by and we never saw her so we called her and she was VERY frustrated and irate in her tone? Her communication was not acceptable towards my employees so the following day I called her and her spouse's cell? He answered and said a few expletives and slammed the phone down? In an effort to kindly resolve the issue I called back and he finally didn't end the call allowing me to leave a voicemail? In the voicemail I mentioned how we charge a $service call fee for diagnosis and service on appliances and if that were to ever be an issue she could have inquired before requesting our services? Either way, after my third call to finally leave them a voicemail we mysteriously received phone calls back to back from a private phone number with no caller id visible that we are certain was either her or her spouse? Upon further research with some people we know in her apartment complex, she and her spouse get into violent arguments weekly where she throws his clothes over the railing and yells, etc? I'm sure that this behavior is for her and unfortunately I, nor my employees, will tolerate being spoken to in that manner? I don't speak to anyone while yelling and/or using profanity and will not expect myself or any of employees to have to deal with the same? Please forward any additional information to me? Hopefully from my detailed account of this you will see that we weren't the harasser...in fact we never received payment by this person for the service she requested from us? We have been in business for over years practicing the mentality of treating others the way we would like to be treated? I am appalled that she or he would think this type of communication is acceptable? It never is! ? We appreciate you following up?

From: [redacted]
/>
Sent: Wednesday, February **, 2014 2:55 PMTo: drteamSubject: RE: ID [redacted]
PLEASE ACKNOWLEDGE RECEIPT OF THIS EMAIL AND ADVISE HOW I CAN VIEW THE DISPUTE ONLINE.
 
February **, 2014
Revdex.com
1333 West Loop South
Suite 1200
Houston, TX  77027
713-341-6116
To whom it may concern:
I am responding to the complaint (ID [redacted]) submitted to you on 1/**/2014 12:59:26 PM against my tax preparation business known as Instant Tax Service.
The complainant (wife) first used our tax preparation services for tax year 2011 and must have been sufficiently happy because she and her husband returned for our services for tax year 2012 and 2013.  It is the preparation of the tax return for 2011 that is in question.
A proper timeline of events is now provided:
12/**/2011 wife and husband came to our store.  We professionally provided an estimate, based on one paystub each for the wife and husband, of their tax refund for 2011.  We also provided them with a check for $100 as an advance on their 2011 tax refund.
1/**/2012 wife and husband returned to complete their tax return based on one W2 for each of them.  The tax return was professionally completed, printed and transmitted to the IRS.  At the same time an application was completed and submitted for a Refund Anticipation Loan.
1/**/2012 the IRS rejected the Efile because the clients provided the incorrect social security number for their dependent daughter when completing our Customer Data Entry Sheet on 12/**/2011.  We contacted the client the same day and received the correct social security number and then immediately retransmitted to the IRS.
1/**/2012 received an IRS acknowledgement that the Efile had been accepted.
1/**/2012 received notification from the Lender that the clients were denied a Refund Anticipation Loan and converted to a Refund Transfer.  Contacted the clients on this date and informed them of this decision made by the Lender.
2/*/2012 printed the clients’ tax refund check and tried contacting the clients, by phone, to inform them.  We called husband and wife on the cell phone numbers they provided but both numbers were no longer in service.  We also called the wife at the work number she provided and were informed that she no longer worked there.
2/*/2012 clients came to our store, on their own initiative, and we had them sign for their refund check and gave it to the wife.  On this date we also received, for the husband, an additional W2 that was not included on the original tax return.  This additional W2 resulted in the need for an Amended return, which we were willing to prepare free of charge, as a professional courtesy.  The Amended return resulted in the clients owing back to the IRS $129.  We have notes in our file indicating that we tried both calling and emailing the clients as recent as 3/**/2012 to inform them about the balance due situation, but we were never successful reaching them.  We closed the file and left a copy of the Amended return in their folder.
1/**/2013 clients came to our store to prepare and file their 2012 tax return.  The return was completed and printed for the clients on this date.  On this same date we provided the clients with an Instant Refund Anticipation Advance in the amount of $300.  There was no discussion regarding the Amended return prepared for tax year 2012.
1/**/2013 clients’ 2012 tax return was Efiled to the IRS.
1/**/2013 we received an Acknowledgement that the 2012 tax return had been accepted by the IRS.
1/**/2014 we gave the clients a second check for $300 as a Refund Anticipation Advance.
2/*/2013 we printed the clients net 2012 tax refund check, contacted the clients by phone and gave them the check later the same day.  The file was then closed out on this date.
1/**/2014 clients came to our store to receive a free estimate of their 2013 tax refund, which was prepared by my very experienced wife, based on the information provided by the clients.  There was no discussion of the Amended return prepared for tax year 2012.
1/**/2014 clients returned to our store to complete their 2013 tax return.  The work was professionally performed by a new employee.  I personally intervened in the situation when I sensed that the clients were going to leave without providing appropriate signatures and permissions to enable us to complete and Efile their tax return.  The clients were disappointed in the low amount of their tax refund, as compared to prior years, and the wife stated that she would prefer to prepare and file the return herself to save money.  I inquired if there was any price at which we could retain her as a client.  She said probably not and this is when I learned that the client had received a balance due letter from the IRS for tax year 2011 for $768.08.  First, I reviewed the preparation of the 2013 tax return and confirmed that it had indeed been professionally and accurately prepared.  Then, I reviewed the clients file for tax year 2011 and noted the existence of the Amended return, which we had prepared, free of charge, and that had never been picked up by the client.  I explained to the client the sequence of events as outlined above.  The claimant’s accusation that we had no such notes in our file indicating our attempts to contact the wife and husband is incorrect.  At this point the wife also stated to her husband a recollection that indeed their phone service had been discontinued around this time.  I was still willing to provide the clients with the prepared Amended return, at no cost.  The husband and wife left in a huff claiming the balance due was in part due to our insufficient efforts to contact them.  As previously stated, we attempted to contact the clients by phone and email without success.  In addition, the Amended return resulted in a balance due of only $129.  The fact that the clients received a letter from the IRS with a balance due of $768.08 can only indicate that there is additional income that the clients earned in tax year 2011 that was never disclosed to us when we prepared their original return.  Any balance due and interest / penalties associated with tax year 2011 are the result of the clients own doing.
My recommendation is that the clients contact the IRS and discover the source for the balance due.  I am confident they will learn that it is more than just one W2 that was not reported on the originally IRS accepted tax return and included on the Amended Return, prepared free of charge.
We are a professional tax preparation company in compliance with the IRS code of ethics and pride ourselves in excellent customer service and professional workmanship.
Sincerely,
[redacted] [redacted]
Owner
[redacted] [redacted]
Office: [redacted]
Fax:    [redacted]GET YOUR CASH BACK FAST!

Check fields!

Write a review of Instant Tax Service

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Instant Tax Service Rating

Overall satisfaction rating

Address: 3401 S Crater Rd, Petersburg, Virginia, United States, 23805-9271

Phone:

Show more...

Web:

www.instanttaxservice.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with Instant Tax Service, but after several inspections we’ve come to the conclusion that this domain is no longer active.



Add contact information for Instant Tax Service

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated