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Instant Travel Reviews (8)

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Unfortunately I feel that their response was only because of my complaint to the Revdex.com but I do accept their offer and apology [redacted] from Crystal handled the situation on the phone with me very well and I have the upmost respect for the way he handled our conversation Regards, [redacted] ***

We have contacted Mr *** and have refunded him $on his *** *** cardI have one of my managers call him and review his concerns. He is happy with this resolution and we respectfully request that you close this complaint.Any question or concerns please feel free to contact
me *** ***

Tell us whyThank you for the opportunity to respond to our clients concernsWe make every effort to properly service every client and if there is an issue we attempt to resolve it as amicably as possibleOur client came in for service and presented an extended service warranty contract to cover
the needed repairsThe car was sold used at a *** lot and the service contract that was sold to him is administered by a company in CaliforniaOn Saturday morning the repair was diagnosed and an approval to repair was provided to us by the clients warranty providerOur agent was instructed to call upon completion of the repair and get a payment authorization for the exact amount dueWhen we called in the afternoon to get the authorization the company division that provides payment was closed(The payment division is closed on Saturdays)The amount owed to us was $and since we had no payment history with this warranty provider we reluctantly decided not to release the carThe client was understandably upset and he understood the position we were put in by his warranty providerHe was offered a replacement vehicle to drive until this was resolved but declined because he did not want to be responsibleThe client was also offered the option to pay for the repair and seek reimbursement when his warranty provider opened for businessHe declined that option alsoThis morning at we received payment direction from the clients warranty company, we immediately called our client and he arrived a short time later, paid his portion of the invoice and picked up his vehicleThank you again for the opportunity and please let us know if you need any additional information to close this matter*** ***Service and Parts Director###-###-####email *** here

Complaint: ***
I am rejecting this response because:First of all I've purchased my car from a dealer in NY, And I've bought the car with only miles and only one year old, When I came to this dealership to check if my warranty would pay for fixing the locks and was told that they will call my warranty company and then give me a call with the outcome, Is it my job now to check the hours of operation of my warranty company payment department or is that the service person job, I was never offered a replacement vehicle to drive, I actually asked for one and they said who's gonna pay for it, If they checked and told me that it would take until Monday or even until Sunday, I would've never done it, I was extremely in need to use my vehicle and there was nothing wrong with it, It was ready to be driven and was just sitting in the parking lot, When the service person called me she said "your warranty approved the repair and you'll be paying around $AND YOU WILL PICK UP YOUR CAR IN A FEW HOURS", That's what I agreed on and said ok then go ahead and start the repair, Nobody ever mentioned that they didn't actually called the payment department or that I have to leave my car in the parking lot for any reason
"he understood the position we were put in by his warranty provider" This is false, the whole time I was telling them that they made a mistake and I never said that I understood their position or anything like that
Regards,
*** ***

check number *** was cut back to customer on Feburary 23, thought customer was coming in to pick upbut customer called and we mailed it out on March 4,

Complaint: ***
I am rejecting this response because: I never said I would come to pick it upOn the contrary, I was told - more than once - that the situation would be discussed with bookkeeping and the check mailed
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 Unfortunately I feel that their response was only because of my complaint to the Revdex.com but I do accept their offer and apology.  [redacted] from Crystal handled the situation on the phone with me very well and I have the upmost respect for the way he handled our conversation.   
Regards,
[redacted]

When ever a customer trades in a vehicle we need the title. Yes we did call the customer several times asking for his trade title, because we cannot sell his car unless we have the title in our possession. We were told multiple times that he mailed it, but finially the title arrived and then we sent...

out his work to Pennsylvania to be done. We have no power over P.A. to get the work done but we now have FEDEX # showing that he should be receiving today as per tracking the document in the attachment. The delay for the completion of his DMV stem from the fact that Mr. [redacted] did not provide the title to his $16,000.00  trade in to complete the transaction. He was called and emailed for the title, but the delay caused the issue in getting the DMV work completed. We are sorry that this caused a problem for both him and us but he should have his work shortly. please close this case. Deborah A[redacted]

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Address: 7995 Hillcrest Trl, Jonesboro, Georgia, United States, 30236-4145

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