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Good afternoon ***, Thank you for taking my call this afternoonI am writing in reference to complaint #*** per your request all responses need to be writtenIt seems that we did not have the correct insurance setup when the patient came in initiallyThe insurance was
updated as of last week (4/8/15) and yesterday a claim was sent to the patients insurance we have on fileI attached a copy of the claim and documents we sent to the insurance to support treatment for the patients referenceOnce the insurance has made a determination on the claim we will receive payment and/or denialIf the insurance is requesting additional information we will send an appeal for reconsideration until all efforts to have the patients claim paid have been exhaustedIf the insurance makes a payment the claim will be adjusted and the patient may then receive a refundPlease allow up to days for the initial response from the insurance, if an appeal is necessary it may take up to another days after thatPlease let me know if the patient requires any further informationShe can contact her office or myself at the number provided below. Thank you, *** *** Smile Brands IncSan Antonio- *** *** Insurance Collections/Billing and Posting *** *** ** *** *** *** ** *** Phone: ###-###-#### Fax: ###-###-#### ***

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Address: 14573 SW 95th Lane, Miami, Texas, United States, 33186


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