This company has amazing customer service. I had trouble with the website, would not take my credit card. I called and [redacted] assisted me over the phone. He was knowledgable and quick, patient. He also facilitated a quicker shipping because my event was within a week. Fast forward to 2 days before the eventâ¦no box and no tracking number. I called [redacted] and he found it was their mistake. He overnighted the box without hesitation (at no charge to me) when he heard the stress in my voice. I had it the next day. Crisis averted. I love that I can call and speak directly to a person. I knew by this interaction that Instawares has a goal of building a solid, repeat customer base. They took a hit on profit with my small order and extra shipping costs. They gained a loyal customer. You seldom find a top notch customer service approach like this.
This company has amazing customer service. I had trouble with the website, would not take my credit card. I called and [redacted] assisted me over the phone. He was knowledgable and quick, patient. He also facilitated a quicker shipping because my event was within a week. Fast forward to 2 days before the eventâ¦no box and no tracking number. I called [redacted] and he found it was their mistake. He overnighted the box without hesitation (at no charge to me) when he heard the stress in my voice. I had it the next day. Crisis averted. I love that I can call and speak directly to a person. I knew by this interaction that Instawares has a goal of building a solid, repeat customer base. They took a hit on profit with my small order and extra shipping costs. They gained a loyal customer. You seldom find a top notch customer service approach like this.