Instrumental Parts

I bought a part on the 28th September 2022, and after many enquiries from my side. I was inform they waiting on Denon for stock and they have back orders. I have now opted for my refund and now my emails are not be replied to. I feel that their no responses to my email is disrespectful.

Initial Business Response / [redacted] (1000, 5, 2016/06/10) */ This complaint is not accurate in any wayAll parts we sell on our website are OEM parts direct from original manufacturers unless stated otherwise in the description of the part First the customer was offered a complete refundSecond, This particular part the customer ordered states in the description that its not the originalIt also shows a picture of the exact part that we shipIn the description the part it reads "NOTE: This may differ slightly from what came with your headphones, but it will still work(see picture, this is exactly what you will get)" You can see this exact page where it was ordered here - http://www.instrumentalparts.com/4740300342020a.html The customer was not happy with it even though it was stated on the siteWhich is fine, we offered a return on it Either way I am not sure why this is a complaint we shipped the part that we said we were selling on the site (in the picture and description it states what the customer is ordering) and when the customer was unhappy we offered a refund The complaint should be retracted Here is the exact email the customer was sent when they made the original complaint Instrumental parts Jun (days ago) to [redacted] That is the only cord we have You can send it back for a refund of the part if you do not want it We have had no issues with the cord in previous orders Please follow the directions below Please get the unit packed (VERY WELL) and make sure to insure itWe are not responsible for any lost of broken itemsIf it arrives damaged we will send it back to you VERY IMPORTANT! Please write " [redacted] " on the boxAlso include a copy of this email in the box as wellIf both the RMA # is not on the box and the copy of the email is not in the box IT WILL BE REFUSED AND RETURNED TO YOU AND YOU WILL NOT BE REFUNDEDWE MUST GET THE RETURN BACK WITHIN DAYS OF THIS EMAIL OR IT WILL BE RETURNED TO YOU AND NO REFUND CAN BE GRANTED Send the box to Instrumentalparts.com [redacted] Suite A Greensboro NC Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/06/15) */ From: [redacted] (mailto: [redacted] @hotmail.com) Sent: Tuesday, June 14, 10:AM To: Revdex.com Subject: Re: Revdex.com Complaint Case# [redacted] (Ref# [redacted] ) The company is selling very low quality non adaptable products on their website and my peers have been educated not to use their productsOther professional DJ's have had the same issue with the products that this crappy company sells and are sharing the information as this organization is simply trying to make a big buck off of DJ's who are choosing to go directly to the original manufacturers because of the scams on their websitePaying original manufacturer pricing for No name knock offs is embarrassing The company did give me a refund after I fought with them over a monthTheir shipping fees are way too high and the quality of their products is extremely poor I would never go back to this company and feel that the lies that they've tried to come up with are complete garbageYou wouldn't accept buying a [redacted] food processor and accept some no name hand blender as said item that you paid lots of money for and no DJ in their right mind should buy from their website Sent from my iPhone

Initial Business Response /* (1000, 5, 2016/06/10) */
This complaint is not accurate in any wayAll parts we sell on our website are OEM parts direct from original manufacturers unless stated otherwise in the description of the part
First the customer was offered a complete refundSecond,
This particular part the customer ordered states in the description that its not the originalIt also shows a picture of the exact part that we shipIn the description the part it reads "NOTE: This may differ slightly from what came with your headphones, but it will still work(see picture, this is exactly what you will get)" You can see this exact page where it was ordered here - http://www.instrumentalparts.com/4740300342020a.html
The customer was not happy with it even though it was stated on the siteWhich is fine, we offered a return on it
Either way I am not sure why this is a complaint we shipped the part that we said we were selling on the site (in the picture and description it states what the customer is ordering) and when the customer was unhappy we offered a refund
The complaint should be retracted
Here is the exact email the customer was sent when they made the original complaint
Instrumental parts
Jun (days ago)
to ***
That is the only cord we have You can send it back for a refund of the part if you do not want it We have had no issues with the cord in previous orders Please follow the directions below
Please get the unit packed (VERY WELL) and make sure to insure itWe are not responsible for any lost of broken itemsIf it arrives damaged we will send it back to you
VERY IMPORTANT! Please write "***" on the boxAlso include a copy of this email in the box as wellIf both the RMA # is not on the box and the copy of the email is not in the box IT WILL BE REFUSED AND RETURNED TO YOU AND YOU WILL NOT BE REFUNDEDWE MUST GET THE RETURN BACK WITHIN DAYS OF THIS EMAIL OR IT WILL BE RETURNED TO YOU AND NO REFUND CAN BE GRANTED
Send the box to
Instrumentalparts.com
***
***
Suite A
Greensboro NC
Initial Consumer Rebuttal /* (3000, 11, 2016/06/15) */
From: *** (mailto:***@hotmail.com)
Sent: Tuesday, June 14, 10:AM
To: Revdex.com
Subject: Re: Revdex.com Complaint Case# *** (Ref*)
The company is selling very low quality non adaptable products on their website and my peers have been educated not to use their productsOther professional DJ's have had the same issue with the products that this crappy company sells and are sharing the information as this organization is simply trying to make a big buck off of DJ's who are choosing to go directly to the original manufacturers because of the scams on their websitePaying original manufacturer pricing for No name knock offs is embarrassing
The company did give me a refund after I fought with them over a monthTheir shipping fees are way too high and the quality of their products is extremely poor
I would never go back to this company and feel that the lies that they've tried to come up with are complete garbageYou wouldn't accept buying a *** food processor and accept some no name hand blender as said item that you paid lots of money for and no DJ in their right mind should buy from their website
Sent from my iPhone

Initial Business Response /* (1000, 5, 2016/06/10) */
This complaint is not accurate in any way. All parts we sell on our website are OEM parts direct from original manufacturers unless stated otherwise in the description of the part.
First the customer was offered a complete refund. Second,...

This particular part the customer ordered states in the description that its not the original. It also shows a picture of the exact part that we ship. In the description the part it reads "NOTE: This may differ slightly from what came with your headphones, but it will still work. (see picture, this is exactly what you will get)" You can see this exact page where it was ordered here - http://www.instrumentalparts.com/4740300342020a.html
The customer was not happy with it even though it was stated on the site. Which is fine, we offered a return on it.
Either way I am not sure why this is a complaint we shipped the part that we said we were selling on the site (in the picture and description it states what the customer is ordering) and when the customer was unhappy we offered a refund.
The complaint should be retracted.
Here is the exact email the customer was sent when they made the original complaint...
Instrumental parts
Jun 6 (4 days ago)
to [redacted]
That is the only cord we have. You can send it back for a refund of the part if you do not want it. We have had no issues with the cord in previous orders. Please follow the directions below.
Please get the unit packed (VERY WELL) and make sure to insure it. We are not responsible for any lost of broken items. If it arrives damaged we will send it back to you.
VERY IMPORTANT! Please write "[redacted]" on the box. Also include a copy of this email in the box as well. If both the RMA # is not on the box and the copy of the email is not in the box IT WILL BE REFUSED AND RETURNED TO YOU AND YOU WILL NOT BE REFUNDED. WE MUST GET THE RETURN BACK WITHIN 14 DAYS OF THIS EMAIL OR IT WILL BE RETURNED TO YOU AND NO REFUND CAN BE GRANTED.
Send the box to
Instrumentalparts.com
[redacted]
[redacted]
Suite A
Greensboro NC 27410
Initial Consumer Rebuttal /* (3000, 11, 2016/06/15) */
From: [redacted] (mailto:[redacted]@hotmail.com)
Sent: Tuesday, June 14, 2016 10:50 AM
To: Revdex.com
Subject: Re: Revdex.com Complaint Case# [redacted] (Ref#[redacted])
The company is selling very low quality non adaptable products on their website and my peers have been educated not to use their products. Other professional DJ's have had the same issue with the products that this crappy company sells and are sharing the information as this organization is simply trying to make a big buck off of DJ's who are choosing to go directly to the original manufacturers because of the scams on their website. Paying original manufacturer pricing for No name knock offs is embarrassing.
The company did give me a refund after I fought with them over a month. Their shipping fees are way too high and the quality of their products is extremely poor.
I would never go back to this company and feel that the lies that they've tried to come up with are complete garbage. You wouldn't accept buying a [redacted] food processor and accept some no name hand blender as said item that you paid lots of money for and no DJ in their right mind should buy from their website.
Sent from my iPhone