Instyle Tailoring & Drycleaning

Initial Business Response / [redacted] (1000, 5, 2015/08/24) */ As they always say, there is always two sides to every story and I am more than happy to provide my side and I will be 100% truthful and honest about what happened between the customer and I On June 29, 2015, the customer who has made the complaint came to my store with her wedding dress for alterations and dry-cleaningIt was a rush order which put me in a difficult position but to make the customer less stressed about her wedding, I willingly agreed to do her workWe agreed on doing her bustle, sew cup, and afterwards put it through dry-cleaningI made all the alterations myself because I take my clients wedding dresses seriously and alter it with utmost care I have more than years of experience in this field and not once have I made any of brides unhappy with their dressesIf such problems do occur, I make sure it gets resolved with the customer after discussing how we are going to fix the issue Similarly with this customer, when I learned that she was unhappy with the alterations, I offered to fix it to her liking and all I requested was for the dress to be brought back to my store so I could see what the problem wasEvery problem can be resolved but this customer blatantly refused to bring the dress backThe customer repeatedly asked for a refund but how can I refund when I cannot see what I have done wrongI would have been more than happy to refund her if she had showed me what I had done that she was so unhappy with but she never brought the dress backI called the customer multiple times after learning about this issue, but she still refused to bring the dress and continuously asked for a refund When her wedding passed, her husband came in to my store and demanded a refund by saying it would be best for me and my business if I quietly gave him his money otherwise he would make a scene and embarrass me in front of my customersI told him I had no problems about what he wants to say in front of my customers because my customers know my work and me for more than a decadeThe husband continued arguing by saying he took the dress to another tailor the night before the wedding and when I requested a receipt or the name of the tailor and the business where he said he took it, he refused to tell me any informationHe said he took it at pm when I'm certain there are no tailors that are open at that timeHe didn't want to show me proof that he took it to another tailorBefore leaving my store, he made a big scene in front of my customers by saying I'm a stealer, I steal my customers money which I found rude and he made threats such as he will close my business etcOne of my customers who was present during all this has promised to write and speak if proof is needed I have been in this business for more than a decade and have more than years of experienceMy customers travel from outside the city to come for my workEvery summer, I do alterations on more than wedding dresses and more than grad dresses so this wasn't my first wedding dress alterationMy job is to make sure my customers are happy but when I am not even given that opportunity and when the customer refuses to show me my mistake- how can I do anything without seeing that problemIf I had seen the problem, I would have first off made sure to fix it and if the customer still wanted a refund, I would have refunded her BUT she NEVER showed me the dress This is an unfortunate situation but certainly one that could have been resolved with a little patience and better communicationI'm very sorry that this customer is unhappy with her experience at my store but if she had given me the chance to fix the problem, all this could have been avoided I'm more than willing to cooperate to resolve this issue but I stand by my decision and I will defend it Thank you Sincerely, [redacted] Instyle Tailoring & Drycleaning Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/08/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) We do not accept this response [redacted] The person who performed the repairs already knows that they did wrong, we shouldn't have to prove anything to themThey should have enough integrity to take responsibilities for their actions As stated, we were unable to return the dress to instyle for repairs, as they did not have the dress ready when promised, which left us with not enough time we had to make the decision to take the dress elsewhere, as based on the service and work done so far, it was clear if we brought it back to instyle we would not have a wedding dress for the wedding Anyone would have made the same decision, we were not willing to risk our wedding we honestly believed that the people at instyle would do the right thing and provide a refund and an apology No one from Instyle every attempted to call us, not even one time! I never made any remarks about closing their business, although I did warn the clients who were sitting in her store at the time that she would steal from them, just like she did from usIn my opinions, if you charge money for a service and then don't provide the agreed upon service, then you are stealing She also never requested the information for the seamstress who repaired the dressI would have no problem at all passing on this informationAlthough, based on this response I would rather someone from the Revdex.com call the seamstressI wouldn't want instyle to harass someone who did so much to help us We did drop it off to the new seamstress late at night, as she understood the situation we were in and allowed us to come to her home to drop the dress off, so she could get started right away I'm deeply insulted and offended by the way this situation was handledInstlye tailoring is causing me to loose faith in humanityI still cannot believe the way in which we were treated by the staff it is also noteworthy, that when we placed a review on google regarding our experience with this business, there was already one other negative reviewer, who had almost the exact same thing happen! Cleary we are not the only clients being taken advantage of! Looking forward to a proper resolution to this concern [redacted] & [redacted]

Initial Business Response /* (1000, 5, 2015/08/24) */
As they always say, there is always two sides to every story and I am more than happy to provide my side and I will be 100% truthful and honest about what happened between the customer and I
On June 29, 2015, the customer who has made the
complaint came to my store with her wedding dress for alterations and dry-cleaningIt was a rush order which put me in a difficult position but to make the customer less stressed about her wedding, I willingly agreed to do her workWe agreed on doing her bustle, sew cup, and afterwards put it through dry-cleaningI made all the alterations myself because I take my clients wedding dresses seriously and alter it with utmost care
I have more than years of experience in this field and not once have I made any of brides unhappy with their dressesIf such problems do occur, I make sure it gets resolved with the customer after discussing how we are going to fix the issue
Similarly with this customer, when I learned that she was unhappy with the alterations, I offered to fix it to her liking and all I requested was for the dress to be brought back to my store so I could see what the problem wasEvery problem can be resolved but this customer blatantly refused to bring the dress backThe customer repeatedly asked for a refund but how can I refund when I cannot see what I have done wrongI would have been more than happy to refund her if she had showed me what I had done that she was so unhappy with but she never brought the dress backI called the customer multiple times after learning about this issue, but she still refused to bring the dress and continuously asked for a refund
When her wedding passed, her husband came in to my store and demanded a refund by saying it would be best for me and my business if I quietly gave him his money otherwise he would make a scene and embarrass me in front of my customersI told him I had no problems about what he wants to say in front of my customers because my customers know my work and me for more than a decadeThe husband continued arguing by saying he took the dress to another tailor the night before the wedding and when I requested a receipt or the name of the tailor and the business where he said he took it, he refused to tell me any informationHe said he took it at pm when I'm certain there are no tailors that are open at that timeHe didn't want to show me proof that he took it to another tailorBefore leaving my store, he made a big scene in front of my customers by saying I'm a stealer, I steal my customers money which I found rude and he made threats such as he will close my business etcOne of my customers who was present during all this has promised to write and speak if proof is needed
I have been in this business for more than a decade and have more than years of experienceMy customers travel from outside the city to come for my workEvery summer, I do alterations on more than wedding dresses and more than grad dresses so this wasn't my first wedding dress alterationMy job is to make sure my customers are happy but when I am not even given that opportunity and when the customer refuses to show me my mistake- how can I do anything without seeing that problemIf I had seen the problem, I would have first off made sure to fix it and if the customer still wanted a refund, I would have refunded her BUT she NEVER showed me the dress
This is an unfortunate situation but certainly one that could have been resolved with a little patience and better communicationI'm very sorry that this customer is unhappy with her experience at my store but if she had given me the chance to fix the problem, all this could have been avoided
I'm more than willing to cooperate to resolve this issue but I stand by my decision and I will defend it
Thank you
Sincerely,
***
Instyle Tailoring & Drycleaning
Initial Consumer Rebuttal /* (3000, 8, 2015/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We do not accept this response***
The person who performed the repairs already knows that they did wrong, we shouldn't have to prove anything to themThey should have enough integrity to take responsibilities for their actions
As stated, we were unable to return the dress to instyle for repairs, as they did not have the dress ready when promised, which left us with not enough time
we had to make the decision to take the dress elsewhere, as based on the service and work done so far, it was clear if we brought it back to instyle we would not have a wedding dress for the wedding
Anyone would have made the same decision, we were not willing to risk our wedding
we honestly believed that the people at instyle would do the right thing and provide a refund and an apology
No one from Instyle every attempted to call us, not even one time!
I never made any remarks about closing their business, although I did warn the clients who were sitting in her store at the time that she would steal from them, just like she did from usIn my opinions, if you charge money for a service and then don't provide the agreed upon service, then you are stealing
She also never requested the information for the seamstress who repaired the dressI would have no problem at all passing on this informationAlthough, based on this response I would rather someone from the Revdex.com call the seamstressI wouldn't want instyle to harass someone who did so much to help us
We did drop it off to the new seamstress late at night, as she understood the situation we were in and allowed us to come to her home to drop the dress off, so she could get started right away
I'm deeply insulted and offended by the way this situation was handledInstlye tailoring is causing me to loose faith in humanityI still cannot believe the way in which we were treated by the staff
it is also noteworthy, that when we placed a review on google regarding our experience with this business, there was already one other negative reviewer, who had almost the exact same thing happen!
Cleary we are not the only clients being taken advantage of!
Looking forward to a proper resolution to this concern
*** *** & *** ***

Initial Business Response /* (1000, 5, 2015/08/24) */
As they always say, there is always two sides to every story and I am more than happy to provide my side and I will be 100% truthful and honest about what happened between the customer and I.
On June 29, 2015, the customer who has made the...

complaint came to my store with her wedding dress for alterations and dry-cleaning. It was a rush order which put me in a difficult position but to make the customer less stressed about her wedding, I willingly agreed to do her work. We agreed on doing her bustle, sew cup, and afterwards put it through dry-cleaning. I made all the alterations myself because I take my clients wedding dresses seriously and alter it with utmost care.
I have more than 20 years of experience in this field and not once have I made any of brides unhappy with their dresses. If such problems do occur, I make sure it gets resolved with the customer after discussing how we are going to fix the issue.
Similarly with this customer, when I learned that she was unhappy with the alterations, I offered to fix it to her liking and all I requested was for the dress to be brought back to my store so I could see what the problem was. Every problem can be resolved but this customer blatantly refused to bring the dress back. The customer repeatedly asked for a refund but how can I refund when I cannot see what I have done wrong. I would have been more than happy to refund her if she had showed me what I had done that she was so unhappy with but she never brought the dress back. I called the customer multiple times after learning about this issue, but she still refused to bring the dress and continuously asked for a refund.
When her wedding passed, her husband came in to my store and demanded a refund by saying it would be best for me and my business if I quietly gave him his money otherwise he would make a scene and embarrass me in front of my customers. I told him I had no problems about what he wants to say in front of my customers because my customers know my work and me for more than a decade. The husband continued arguing by saying he took the dress to another tailor the night before the wedding and when I requested a receipt or the name of the tailor and the business where he said he took it, he refused to tell me any information. He said he took it at 10 pm when I'm certain there are no tailors that are open at that time. He didn't want to show me proof that he took it to another tailor. Before leaving my store, he made a big scene in front of my customers by saying I'm a stealer, I steal my customers money which I found rude and he made threats such as he will close my business etc. One of my customers who was present during all this has promised to write and speak if proof is needed.
I have been in this business for more than a decade and have more than 20 years of experience. My customers travel from outside the city to come for my work. Every summer, I do alterations on more than 50 wedding dresses and more than 300 grad dresses so this wasn't my first wedding dress alteration. My job is to make sure my customers are happy but when I am not even given that opportunity and when the customer refuses to show me my mistake- how can I do anything without seeing that problem. If I had seen the problem, I would have first off made sure to fix it and if the customer still wanted a refund, I would have refunded her BUT she NEVER showed me the dress.
This is an unfortunate situation but certainly one that could have been resolved with a little patience and better communication. I'm very sorry that this customer is unhappy with her experience at my store but if she had given me the chance to fix the problem, all this could have been avoided.
I'm more than willing to cooperate to resolve this issue but I stand by my decision and I will defend it.
Thank you
Sincerely,
[redacted]
Instyle Tailoring & Drycleaning
Initial Consumer Rebuttal /* (3000, 8, 2015/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We do not accept this response. [redacted].
The person who performed the repairs already knows that they did wrong, we shouldn't have to prove anything to them. They should have enough integrity to take responsibilities for their actions.
As stated, we were unable to return the dress to instyle for repairs, as they did not have the dress ready when promised, which left us with not enough time.
we had to make the decision to take the dress elsewhere, as based on the service and work done so far, it was clear if we brought it back to instyle we would not have a wedding dress for the wedding.
Anyone would have made the same decision, we were not willing to risk our wedding.
we honestly believed that the people at instyle would do the right thing and provide a refund and an apology.
No one from Instyle every attempted to call us, not even one time!
I never made any remarks about closing their business, although I did warn the clients who were sitting in her store at the time that she would steal from them, just like she did from us. In my opinions, if you charge money for a service and then don't provide the agreed upon service, then you are stealing.
She also never requested the information for the seamstress who repaired the dress. I would have no problem at all passing on this information. Although, based on this response I would rather someone from the Revdex.com call the seamstress. I wouldn't want instyle to harass someone who did so much to help us.
We did drop it off to the new seamstress late at night, as she understood the situation we were in and allowed us to come to her home to drop the dress off, so she could get started right away.
I'm deeply insulted and offended by the way this situation was handled. Instlye tailoring is causing me to loose faith in humanity. I still cannot believe the way in which we were treated by the staff.
it is also noteworthy, that when we placed a review on google regarding our experience with this business, there was already one other negative reviewer, who had almost the exact same thing happen!
Cleary we are not the only clients being taken advantage of!
Looking forward to a proper resolution to this concern.
[redacted] & [redacted]