Complaint: [redacted] I am rejecting this response because:Napleton states:1)? We offered to repurchase the vehicle.Response-Yes, Napleton offered to repurchase the vehicle at a $discount.2) We've offered discount on an alternative vehicle purchase.Response-Yes, Napleton offered a discount on an alternative vehicle purchase where I would trade in my newly purchased car for a $discount.3) We offered to repair the vehicle at our internal cost.Response-Yes Napleton offered to repair the vehicle at their internal cost which was more expensive than a local certified Volkswagen repair shopAlso, there is no way I was going to allow Napleton's inept mechanics work on my car when they couldn't spot an oil leak, a water pump leak, and inoperative interior light.Mr [redacted] has declined to proceed with any of our offers in assistance.? In addition, he had attempted to fraudulently cancel his credit card payment due to goods and services not being provided.? We have since provided the credit card company proof of purchase and have reclaimed the fundsOther that what we've already offered, there is nothing else we can offer Mr [redacted] .Response-Yes, I refused all of Napleton's offers because it going to cost me more money, $moreI also offered to split the repair costs with Napleton (Kyle ***) and they refused my offerTo enlighten Napleton, credit cards have a provision for fraud protection against dishonest and unscrupulous business enterprises like Napleton which I utilized to try and protect myselfNapoleon lied about the car's condition, Napoleon lied about repairing the car, and Napoleon lied to the credit card company stating I did not return the car within days when I actually returned the car in daysNapleton and Kyle [redacted] committed fraud by stalling on the so called repairs to circumvent the Illinois Consumer Protection LawsNapleton puts cash first and customers last! Sincerely, Kevin [redacted]
Warranties are not refunded in full after purchase.? They are pro-rated for time owned and used.? It shows this on our contract.? However, I'm happy to offer a free oil change -OR- a free in house detail at the customer's convenience? ? Best,? **
Initial Business Response / [redacted] (1000, 6, 2015/09/03) */ Contact Name and Title: [redacted] Sales Manager Contact Phone: XXX-XXX-XXXX Contact Email: ***@napletonmail.com GAP refund has been processed by GAp company and will be applied to customers auto loan Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/09/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't accept this response because I was already told that it has been processed, however the loan was paid off in JulyOn 7/31, I was verbally told by [redacted] that if the loan was paid off then I have to have a faxed confirmation letter sent to the dealership, which I did twiceAlso that the dealership would send me the refund amountThis is the first response I have had since 7/These people are not honest in there practicesThis is what I was told I have dates and times of my conversationThere is nothing hidden about my practices Final Business Response / [redacted] (4000, 10, 2015/09/05) */ Contact Name and Title: [redacted] ***, Sales Manager Contact Phone: XXX-XXX-XXXX Contact Email: ***@napletonmail.com It is not fair nor accurate to say our staff is not honest in our business practices, Mr [redacted] willingly purchased his GAP insurance and then chose to close his loan account earlyOur dealership does not underwrite to GAP policy, we processed his cancellation for him as a courtesy even though it is HIS responsibility to do so with the GAP companyHis refund was delayed since Mr [redacted] did not provide his cancellation in writing at the time of his original requestI have personally communicated to Mr [redacted] that a check for $was mailed to his address of record on 08/28/The check number issued to Mr [redacted] is XXXXXWe reject Mr [redacted] 's accusation that we are a dishonest business and employ dishonest peopleAt this time we consider the matter closed and wish no further communication with Mr [redacted] Final Consumer Response / [redacted] (2000, 12, 2015/09/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes I did speak with Mr [redacted] and they finally sent my refund on 9/ however I resent the fact that I didn't go through the proper proceduresAs I stated earlier, I have exact dates, times and saved voice mails to prove my case I went through the proper channels and cancelled my coverage as per the contractFaxed copies with dates and times,that I received from my confirmation pages,shows that it was sent in a timely mannerAlso the insurance company has my timestamp and re corded information for future referenceSo yes I finally received my refund but my allegation is still very valid of this dealership
Revdex.comunfortunately this vehicle was sold to another party while in the process of attempting to secure financingwhile we cannot duplicate the exact vehicle we are amenable to finding the right car from our store inventoryin addition we will off a $credit toward the purchase for the inconveniencethe consumer can deal directly with [redacted] at k***@napletonmail.com or [redacted] thanks***
Customer: *** *** ***
* In this case the customer is asking for a refund for monies paid for a second key and remote to the vehicle he purchased. There was no We Owe for this transaction at the time of purchase. In response, I'm happy to offer a Savings certificate of
$on a new vehicle purchased from our store. kw *** *** General Sales Manager Napleton's Schaumburg Buick-GMC ** *** *** ***
** ***
***
I understand the customer's concern. In diagnosing this issue, there was no way we could have addressed the issue at fault before completing the first diagnosis and repair thereafter. There were multiple issues at fault and unfortunately the main issue could not be addressed
before making the first repair. I am happy to address the concern and make any further repairs at our internal pricing, or offer a $savings certificate on a new/used vehicle purchased from our store. The customer can choose which option he/she would like. -*** W
In response, If the Customer has the required proof of we owe I'll gladly offer him a replacement key at no cost as well as a 15% discount on his next service visit should he choose to come back kw
1) We offered to repurchase the vehicle.2) We've offered discount on an alternative vehicle purchase.3) We offered to repair the vehicle at our internal cost Mr*** has declined to proceed with any of our offers in assistance. In addition, he had attempted to fraudulently cancel his credit card payment due to goods and services not being provided. We have since provided the credit card company proof of purchase and have reclaimed the fundsOther that what we've already offered, there is nothing else we can offer Mr***.
Warranties are not refunded in full after purchase. They are pro-rated for time owned and used. It shows this on our contract. However, I'm happy to offer a free oil change -OR- a free in house detail at the customer's convenience Best, **
Complaint: ***
I am rejecting this response because: I have the paper work stating "we owe" a second key for the vehicleI will gladly bring it again to the dealership to show youI was told a while ago by your used car sales manager that the agreement you made with me will not be valid because the salesman no longer works for the businessIt's no longer a problem because I steered away many customers from the business due to your lack of honesty and commitment to the customer.
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:Napleton states:1) We offered to repurchase the vehicle.Response-Yes, Napleton offered to repurchase the vehicle at a $discount.2) We've offered discount on an alternative vehicle purchase.Response-Yes, Napleton offered a discount on an alternative vehicle purchase where I would trade in my newly purchased car for a $discount.3) We offered to repair the vehicle at our internal cost.Response-Yes Napleton offered to repair the vehicle at their internal cost which was more expensive than a local certified Volkswagen repair shopAlso, there is no way I was going to allow Napleton's inept mechanics work on my car when they couldn't spot an oil leak, a water pump leak, and inoperative interior light.Mr*** has declined to proceed with any of our offers in assistance. In addition, he had attempted to fraudulently cancel his credit card payment due to goods and services not being provided. We have since provided the credit card company proof of purchase and have reclaimed the fundsOther that what we've already offered, there is nothing else we can offer Mr***.Response-Yes, I refused all of Napleton's offers because it going to cost me more money, $moreI also offered to split the repair costs with Napleton (Kyle ***) and they refused my offerTo enlighten Napleton, credit cards have a provision for fraud protection against dishonest and unscrupulous business enterprises like Napleton which I utilized to try and protect myselfNapoleon lied about the car's condition, Napoleon lied about repairing the car, and Napoleon lied to the credit card company stating I did not return the car within days when I actually returned the car in daysNapleton and Kyle *** committed fraud by stalling on the so called repairs to circumvent the Illinois Consumer Protection LawsNapleton puts cash first and customers last!
Sincerely,
Kevin ***
I have since offered to repurchase the vehicle as a trade in for value between $7000-8000, offered discounted service should he choose to repair at our shop, and also offered a $future purchase certificate should he choose to do business with our dealership The customer has since
declined all offers extended.kw
Initial Business Response /* (1000, 6, 2015/09/03) */
Contact Name and Title: *** *** Sales Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@napletonmail.com
GAP refund has been processed by GAp company and will be applied to customers auto loan
Initial Consumer Rebuttal /* (3000,
8, 2015/09/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept this response because I was already told that it has been processed, however the loan was paid off in JulyOn 7/31, I was verbally told by *** *** that if the loan was paid off then I have to have a faxed confirmation letter sent to the dealership, which I did twiceAlso that the dealership would send me the refund amountThis is the first response I have had since 7/These people are not honest in there practicesThis is what I was told I have dates and times of my conversationThere is nothing hidden about my practices
Final Business Response /* (4000, 10, 2015/09/05) */
Contact Name and Title: *** ***, Sales Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@napletonmail.com
It is not fair nor accurate to say our staff is not honest in our business practices, Mr *** willingly purchased his GAP insurance and then chose to close his loan account earlyOur dealership does not underwrite to GAP policy, we processed his cancellation for him as a courtesy even though it is HIS responsibility to do so with the GAP companyHis refund was delayed since Mr*** did not provide his cancellation in writing at the time of his original requestI have personally communicated to Mr*** that a check for $was mailed to his address of record on 08/28/The check number issued to Mr*** is XXXXXWe reject Mr***'s accusation that we are a dishonest business and employ dishonest peopleAt this time we consider the matter closed and wish no further communication with Mr***
Final Consumer Response /* (2000, 12, 2015/09/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes I did speak with Mr *** and they finally sent my refund on 9/ however I resent the fact that I didn't go through the proper proceduresAs I stated earlier, I have exact dates, times and saved voice mails to prove my case I went through the proper channels and cancelled my coverage as per the contractFaxed copies with dates and times,that I received from my confirmation pages,shows that it was sent in a timely mannerAlso the insurance company has my timestamp and re corded information for future referenceSo yes I finally received my refund but my allegation is still very valid of this dealership
? Summary:Car was returned to dealer within days after purchase thereby meeting the 15-day requirement of Illinois State Law.Auto mechanic strike 8/1/2017-9/17/2017.Dealer had possession of the car for more than two months and ultimately refused to provide repairs except paint chips.Customer tried to negotiate with the dealer numerous times to no avail.My out of pocket costs to repair the car $3351.28.? Conclusion:Napleton Schaumburg Buick knowingly sold a used vehicle with major mechanical defects.Napleton Schaumburg Buick intentionally delayed promised repairs in order to circumvent Illinois Consumer Protection Laws.By initially returning the car to the dealer in days after purchase, customer is entitled to the protections of the warranty under Illinois State Law.I now own a car for $16,which Napleton politely offered to buy back for $8,000!
I've offered to take the car in on trade at reduced value, a discount on servicing, and also a $certificate for any vehicle purchased from a Napleton store good for days.? Other than that, my offers are complete.? ? ? -Kyle W
Customer:? *** *** ? The customer's concern was regarding pricing on a vehicle he was interested in purchasing.? The customer was given a range of net cash differences and there was a miscommunication regarding fair trade value.? In response to the concern, I'm happy to
offer any of our certified pre owned vehicle to be purchased at the advertised price.? As well as offer a $trade certificate in addition to current trade value based on condition at the time of purchase.? ? Best, ? ** ? ? *** *** General Sales Manager Napleton's Schaumburg Buick-GMC ** *** *** *** ** ***
***
Revdex.comunfortunately this vehicle was sold to another party while in the process of attempting to secure financingwhile we cannot duplicate the exact vehicle we are amenable to finding the right car from our store inventoryin addition we will off a $credit toward the purchase for the
inconveniencethe consumer can deal directly with *** *** at k***@napletonmail.com or ***thanks***
Complaint: ***
I am rejecting this response because: Kyle *** offered me $for a car that I just purchased from them, Napleton Auto Group for $13,000!! And as far as having Napleton Auto Group repair the car I had just bought from them, I've already been ripped off by Napleton, why would I let them repair the car at their inflated prices! Even with Napoleon's "so called" discounted repairs, I've had the car repaired at a reputable mechanic for less than Napleton quotedNapleton Auto Group held the car under the guise of making repairs to circumvent the Illinois Consumer Protection Laws which would have allowed me to return the carKyle *** at Napleton Auto Group lied and ripped me off
Sincerely,
Kevin ***
Complaint: [redacted] I am rejecting this response because:Napleton states:1)? We offered to repurchase the vehicle.Response-Yes, Napleton offered to repurchase the vehicle at a $discount.2) We've offered discount on an alternative vehicle purchase.Response-Yes, Napleton offered a discount on an alternative vehicle purchase where I would trade in my newly purchased car for a $discount.3) We offered to repair the vehicle at our internal cost.Response-Yes Napleton offered to repair the vehicle at their internal cost which was more expensive than a local certified Volkswagen repair shopAlso, there is no way I was going to allow Napleton's inept mechanics work on my car when they couldn't spot an oil leak, a water pump leak, and inoperative interior light.Mr [redacted] has declined to proceed with any of our offers in assistance.? In addition, he had attempted to fraudulently cancel his credit card payment due to goods and services not being provided.? We have since provided the credit card company proof of purchase and have reclaimed the fundsOther that what we've already offered, there is nothing else we can offer Mr [redacted] .Response-Yes, I refused all of Napleton's offers because it going to cost me more money, $moreI also offered to split the repair costs with Napleton (Kyle ***) and they refused my offerTo enlighten Napleton, credit cards have a provision for fraud protection against dishonest and unscrupulous business enterprises like Napleton which I utilized to try and protect myselfNapoleon lied about the car's condition, Napoleon lied about repairing the car, and Napoleon lied to the credit card company stating I did not return the car within days when I actually returned the car in daysNapleton and Kyle [redacted] committed fraud by stalling on the so called repairs to circumvent the Illinois Consumer Protection LawsNapleton puts cash first and customers last! Sincerely, Kevin [redacted]
Warranties are not refunded in full after purchase.? They are pro-rated for time owned and used.? It shows this on our contract.? However, I'm happy to offer a free oil change -OR- a free in house detail at the customer's convenience? ? Best,? **
Initial Business Response / [redacted] (1000, 6, 2015/09/03) */ Contact Name and Title: [redacted] Sales Manager Contact Phone: XXX-XXX-XXXX Contact Email: ***@napletonmail.com GAP refund has been processed by GAp company and will be applied to customers auto loan Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/09/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't accept this response because I was already told that it has been processed, however the loan was paid off in JulyOn 7/31, I was verbally told by [redacted] that if the loan was paid off then I have to have a faxed confirmation letter sent to the dealership, which I did twiceAlso that the dealership would send me the refund amountThis is the first response I have had since 7/These people are not honest in there practicesThis is what I was told I have dates and times of my conversationThere is nothing hidden about my practices Final Business Response / [redacted] (4000, 10, 2015/09/05) */ Contact Name and Title: [redacted] ***, Sales Manager Contact Phone: XXX-XXX-XXXX Contact Email: ***@napletonmail.com It is not fair nor accurate to say our staff is not honest in our business practices, Mr [redacted] willingly purchased his GAP insurance and then chose to close his loan account earlyOur dealership does not underwrite to GAP policy, we processed his cancellation for him as a courtesy even though it is HIS responsibility to do so with the GAP companyHis refund was delayed since Mr [redacted] did not provide his cancellation in writing at the time of his original requestI have personally communicated to Mr [redacted] that a check for $was mailed to his address of record on 08/28/The check number issued to Mr [redacted] is XXXXXWe reject Mr [redacted] 's accusation that we are a dishonest business and employ dishonest peopleAt this time we consider the matter closed and wish no further communication with Mr [redacted] Final Consumer Response / [redacted] (2000, 12, 2015/09/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes I did speak with Mr [redacted] and they finally sent my refund on 9/ however I resent the fact that I didn't go through the proper proceduresAs I stated earlier, I have exact dates, times and saved voice mails to prove my case I went through the proper channels and cancelled my coverage as per the contractFaxed copies with dates and times,that I received from my confirmation pages,shows that it was sent in a timely mannerAlso the insurance company has my timestamp and re corded information for future referenceSo yes I finally received my refund but my allegation is still very valid of this dealership
Revdex.comunfortunately this vehicle was sold to another party while in the process of attempting to secure financingwhile we cannot duplicate the exact vehicle we are amenable to finding the right car from our store inventoryin addition we will off a $credit toward the purchase for the inconveniencethe consumer can deal directly with [redacted] at k***@napletonmail.com or [redacted] thanks***
Customer: *** *** ***
* In this case the customer is asking for a refund for monies paid for a second key and remote to the vehicle he purchased. There was no We Owe for this transaction at the time of purchase. In response, I'm happy to offer a Savings certificate of
$on a new vehicle purchased from our store. kw *** *** General Sales Manager Napleton's Schaumburg Buick-GMC ** *** *** ***
** ***
***
I understand the customer's concern. In diagnosing this issue, there was no way we could have addressed the issue at fault before completing the first diagnosis and repair thereafter. There were multiple issues at fault and unfortunately the main issue could not be addressed
before making the first repair. I am happy to address the concern and make any further repairs at our internal pricing, or offer a $savings certificate on a new/used vehicle purchased from our store. The customer can choose which option he/she would like. -*** W
In response, If the Customer has the required proof of we owe I'll gladly offer him a replacement key at no cost as well as a 15% discount on his next service visit should he choose to come back kw
1) We offered to repurchase the vehicle.2) We've offered discount on an alternative vehicle purchase.3) We offered to repair the vehicle at our internal cost Mr*** has declined to proceed with any of our offers in assistance. In addition, he had attempted to fraudulently cancel his credit card payment due to goods and services not being provided. We have since provided the credit card company proof of purchase and have reclaimed the fundsOther that what we've already offered, there is nothing else we can offer Mr***.
Warranties are not refunded in full after purchase. They are pro-rated for time owned and used. It shows this on our contract. However, I'm happy to offer a free oil change -OR- a free in house detail at the customer's convenience Best, **
Complaint: ***
I am rejecting this response because: I have the paper work stating "we owe" a second key for the vehicleI will gladly bring it again to the dealership to show youI was told a while ago by your used car sales manager that the agreement you made with me will not be valid because the salesman no longer works for the businessIt's no longer a problem because I steered away many customers from the business due to your lack of honesty and commitment to the customer.
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:Napleton states:1) We offered to repurchase the vehicle.Response-Yes, Napleton offered to repurchase the vehicle at a $discount.2) We've offered discount on an alternative vehicle purchase.Response-Yes, Napleton offered a discount on an alternative vehicle purchase where I would trade in my newly purchased car for a $discount.3) We offered to repair the vehicle at our internal cost.Response-Yes Napleton offered to repair the vehicle at their internal cost which was more expensive than a local certified Volkswagen repair shopAlso, there is no way I was going to allow Napleton's inept mechanics work on my car when they couldn't spot an oil leak, a water pump leak, and inoperative interior light.Mr*** has declined to proceed with any of our offers in assistance. In addition, he had attempted to fraudulently cancel his credit card payment due to goods and services not being provided. We have since provided the credit card company proof of purchase and have reclaimed the fundsOther that what we've already offered, there is nothing else we can offer Mr***.Response-Yes, I refused all of Napleton's offers because it going to cost me more money, $moreI also offered to split the repair costs with Napleton (Kyle ***) and they refused my offerTo enlighten Napleton, credit cards have a provision for fraud protection against dishonest and unscrupulous business enterprises like Napleton which I utilized to try and protect myselfNapoleon lied about the car's condition, Napoleon lied about repairing the car, and Napoleon lied to the credit card company stating I did not return the car within days when I actually returned the car in daysNapleton and Kyle *** committed fraud by stalling on the so called repairs to circumvent the Illinois Consumer Protection LawsNapleton puts cash first and customers last!
Sincerely,
Kevin ***
I have since offered to repurchase the vehicle as a trade in for value between $7000-8000, offered discounted service should he choose to repair at our shop, and also offered a $future purchase certificate should he choose to do business with our dealership The customer has since
declined all offers extended.kw
Initial Business Response /* (1000, 6, 2015/09/03) */
Contact Name and Title: *** *** Sales Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@napletonmail.com
GAP refund has been processed by GAp company and will be applied to customers auto loan
Initial Consumer Rebuttal /* (3000,
8, 2015/09/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept this response because I was already told that it has been processed, however the loan was paid off in JulyOn 7/31, I was verbally told by *** *** that if the loan was paid off then I have to have a faxed confirmation letter sent to the dealership, which I did twiceAlso that the dealership would send me the refund amountThis is the first response I have had since 7/These people are not honest in there practicesThis is what I was told I have dates and times of my conversationThere is nothing hidden about my practices
Final Business Response /* (4000, 10, 2015/09/05) */
Contact Name and Title: *** ***, Sales Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@napletonmail.com
It is not fair nor accurate to say our staff is not honest in our business practices, Mr *** willingly purchased his GAP insurance and then chose to close his loan account earlyOur dealership does not underwrite to GAP policy, we processed his cancellation for him as a courtesy even though it is HIS responsibility to do so with the GAP companyHis refund was delayed since Mr*** did not provide his cancellation in writing at the time of his original requestI have personally communicated to Mr*** that a check for $was mailed to his address of record on 08/28/The check number issued to Mr*** is XXXXXWe reject Mr***'s accusation that we are a dishonest business and employ dishonest peopleAt this time we consider the matter closed and wish no further communication with Mr***
Final Consumer Response /* (2000, 12, 2015/09/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes I did speak with Mr *** and they finally sent my refund on 9/ however I resent the fact that I didn't go through the proper proceduresAs I stated earlier, I have exact dates, times and saved voice mails to prove my case I went through the proper channels and cancelled my coverage as per the contractFaxed copies with dates and times,that I received from my confirmation pages,shows that it was sent in a timely mannerAlso the insurance company has my timestamp and re corded information for future referenceSo yes I finally received my refund but my allegation is still very valid of this dealership
? Summary:Car was returned to dealer within days after purchase thereby meeting the 15-day requirement of Illinois State Law.Auto mechanic strike 8/1/2017-9/17/2017.Dealer had possession of the car for more than two months and ultimately refused to provide repairs except paint chips.Customer tried to negotiate with the dealer numerous times to no avail.My out of pocket costs to repair the car $3351.28.? Conclusion:Napleton Schaumburg Buick knowingly sold a used vehicle with major mechanical defects.Napleton Schaumburg Buick intentionally delayed promised repairs in order to circumvent Illinois Consumer Protection Laws.By initially returning the car to the dealer in days after purchase, customer is entitled to the protections of the warranty under Illinois State Law.I now own a car for $16,which Napleton politely offered to buy back for $8,000!
I've offered to take the car in on trade at reduced value, a discount on servicing, and also a $certificate for any vehicle purchased from a Napleton store good for days.? Other than that, my offers are complete.? ? ? -Kyle W
Customer:? *** *** ? The customer's concern was regarding pricing on a vehicle he was interested in purchasing.? The customer was given a range of net cash differences and there was a miscommunication regarding fair trade value.? In response to the concern, I'm happy to
offer any of our certified pre owned vehicle to be purchased at the advertised price.? As well as offer a $trade certificate in addition to current trade value based on condition at the time of purchase.? ? Best, ? ** ? ? *** *** General Sales Manager Napleton's Schaumburg Buick-GMC ** *** *** *** ** ***
***
Revdex.comunfortunately this vehicle was sold to another party while in the process of attempting to secure financingwhile we cannot duplicate the exact vehicle we are amenable to finding the right car from our store inventoryin addition we will off a $credit toward the purchase for the
inconveniencethe consumer can deal directly with *** *** at k***@napletonmail.com or ***thanks***
Complaint: ***
I am rejecting this response because: Kyle *** offered me $for a car that I just purchased from them, Napleton Auto Group for $13,000!! And as far as having Napleton Auto Group repair the car I had just bought from them, I've already been ripped off by Napleton, why would I let them repair the car at their inflated prices! Even with Napoleon's "so called" discounted repairs, I've had the car repaired at a reputable mechanic for less than Napleton quotedNapleton Auto Group held the car under the guise of making repairs to circumvent the Illinois Consumer Protection Laws which would have allowed me to return the carKyle *** at Napleton Auto Group lied and ripped me off
Sincerely,
Kevin ***