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Insulation Pro Reviews (23)

This transaction started out as [redacted] and [redacted] came in to purchase a Dodge Ram on 08/26/We made a mistake with the financing and called them immediately and told them of our errorWe explained that when we quoted them payments, we did with a balloon amount in their new finance payments, which was wrong to the amount of approx15,which is why the payment was more affordable In order to remedy this situation, we reduced the price of our truck approx$in order to make up for our errorWe have always admitted fault in this matter and because we are West Herr and customer satisfaction is our most paramount objective, we went ahead and offered that to our customersAfter going back and forth our customers had a final requestOn 08/29/they really wanted to make sure that this vehicle had back up cameraOur customers had also said in order to get to their payment goal that they would put down $plus transfer of plate feesThat amount came to a total of $When we sell aftermarket accessories we fully disclose the price written on all available paperwork so our customers know what they are getting and what it costThey had agreed to a certain payment and when they wanted a back up camera we discounted the vehicle of the cost of the back up camera so the payment wouldn’t changeWhen it came time to sign the paperwork, the customers questioned the why the cost of the camera was $and why they were paying for itThe camera RETAILS FOR $and we reduce it to cost as West Herr was lowering the price of the truck they purchased so that the payment wouldn’t changeUpon signing all of the final paperwork, the customers questioned why they were paying for the camera and we talked and said that they weren’t because after we added the back up camera their agreed upon payment hadn’t changedThe customers felt they were paying for the camera because the COD was $and the reduced price of the camera was $they had felt they were paying for itEven after we agreed to the payment they had been told, after they told us they wanted the back up camera to be happy, and we agreed to that, and their payment hadn’t changed, we went ahead with the deal and signed all paperwork and they took delivery of the vehicle on 08/31/After delivery we ordered the camera and again, we dropped the ball and didn’t call our customer and let them know that the camera had come in until 09/09/We set up an appointment to have the camera installed and it took longer than expectedWe had communicated with [redacted] and [redacted] and agreed that we didn’t want to rush the job and to get it done rightWe kept the car overnight and agreed to take the car to them in Lockport on 09/10/When our lot staff went to take the car them, they got lost and it took longer then we had agreed toThis upset and customers and rightfully soAgain we had an opportunity to try and make this situation right and we didn’tAfter that our customers still were not satisfied and we had agreed to meet with themOn 09/19/myself, the General Manager and the Director of Variable Operations and make sure that we try to hash this outWe met the customers in Lockport at our Lockport location and admitted that we had really dropped the ball throughout this whole transaction and wanted to clear the airWhen we mess up which we had, we wanted to make sure that there was nothing left that they had concerns for and try to move on as amicably as possibleAt that point they had a concern with the detail job that had been done and we agreed that we would have the vehicle re-detailed and we would Simonize the vehicle at no cost to our customer and a kind of peace offeringAt that point we had asked repeatedly if there was anything else that we could do and [redacted] and ***’s response was noWe had brought up the $$ for the back up camera and ***’s response was I didn’t come to here to do thatThen we both agreed that we will re-detail the vehicle and we parted waysWe said because the were closest to Lockport, they would deal with the GM at the Honda store to re-detail the truckOn 09/21/They had the truck detailed and our customer wasn’t happy with that detailSo after that we called the best detail company in the city and made them an appointmentWe’ve called them now no less than times and we haven’t received a return phone call to confirm their appointment with the out sourced detail company as of 09/28/I recommend at this point we refund the $so we can consider this matter closed and all move on

I am sorry for the delay in handling Mr***'s concerns A $service credit and free oil and filter change have already been sent to him via FedEx It is our understanding that Mr [redacted] is satisfied with our resolution Sincerely,Annette *** Executive Assistant West Herr Automotive Group

There were many options that would accommodate this complaintI wasn't sure which to choosePlease follow up with the Company

Mr [redacted] ’S Dodge Nitro had an engine replacement on November 29, at 105,milesThe vehicle returned to West Herr Dodge on Saturday August 28, with 117,miles on it with a no start concernUpon initial diagnosis, we found oil leaking at the oil pan, and oil spray in the engine compartment (see attached pics)We diagnosed the vehicle with a rear main seal leak causing internal engine failure due to oil starvationWe submitted a case to Chrysler on Tuesday August 29th with our findingsThey requested oil change receipts and an engine teardown for further failure diagnosis at the customers expense prior to authorizingWe found that the oil filter was a mopar filter that came with the remanufactured engine from ChryslerWe found and saved quarts of dirty oil in the oil panUpon teardown, we found that the rear main seal was not the cause of failureThe failure was from the oil pan leak which caused the starvation that caused a spun rod bearing that created the no startCustomer could not come up with the required oil change receipts and their warranty claim was denied by both Chrysler and their extended warranty companyWe repriced the engine replacement at a discount and presented to Mr [redacted] , who denied the repairWe have since offered $of dealership funds towards the repair as a customer goodwill

We apologize for the delay in sending out Mr [redacted] 's refund check The check was sent via FedEx to his residence, and he should be in receipt of it

West Herr has continuously tried to aid in solving the customer concerns in this situation, and is still trying to resolve the customer concerns at this timeWest Herr has invested time, money and several hours of employee focus to aid in resolving the customer’s issue, and the last time the vehicle was at our location we could not duplicate her concernsWe have advised the customer on their financial situation, and continue to have open communication with the customer to do what we can to help

Our General Manager reached out to Ms*** and we traded her into another vehicle

Please close complaint, *** has been great explaining, thank you

Yes you can change to the suggested outcomeConsumer agreed to change desired outcome to within Revdex.com guidelines:Engine
replacement at no cost, if not manageable, at my $deductible, if
not I want my vehicle back at no cost and I will get it fixed at a local
shop

We have contacted Ms*** and have addressed her concernsThe air conditioning has been repaired and she is satisfied at this time

We apologize for the experience that Ms*** and her fiancé had during the purchase and subsequent delivery of their vehicle. We offered to take the
vehicle back and find another vehicle of equal value, however Ms*** stated to us that she liked the vehicle and wanted to keep itWith that said, in the spirit of customer satisfaction, we offered a settlement check for car payments, which was graciously accepted by them. We feel we made every effort to offer a satisfactory resolution to their concerns and consider the matter closed

I am sorry for the delay in handling Mr***'s concerns. A $service credit and free oil and filter change have already been sent to him via FedEx. It is our understanding that Mr*** is satisfied with our resolution. Sincerely,Annette *** Executive
Assistant West Herr Automotive Group

This transaction started out as *** and *** came in to purchase a Dodge Ram on 08/26/We made a mistake with the financing and called them immediately and told them of our errorWe explained that when we quoted them payments, we did with a balloon amount in their new finance payments,
which was wrong to the amount of approx15,which is why the payment was more affordable. In order to remedy this situation, we reduced the price of our truck approx$in order to make up for our errorWe have always admitted fault in this matter and because we are West Herr and customer satisfaction is our most paramount objective, we went ahead and offered that to our customersAfter going back and forth our customers had a final requestOn 08/29/they really wanted to make sure that this vehicle had back up cameraOur customers had also said in order to get to their payment goal that they would put down $plus transfer of plate feesThat amount came to a total of $When we sell aftermarket accessories we fully disclose the price written on all available paperwork so our customers know what they are getting and what it costThey had agreed to a certain payment and when they wanted a back up camera we discounted the vehicle of the cost of the back up camera so the payment wouldn’t changeWhen it came time to sign the paperwork, the customers questioned the why the cost of the camera was $and why they were paying for itThe camera RETAILS FOR $and we reduce it to cost as West Herr was lowering the price of the truck they purchased so that the payment wouldn’t changeUpon signing all of the final paperwork, the customers questioned why they were paying for the camera and we talked and said that they weren’t because after we added the back up camera their agreed upon payment hadn’t changedThe customers felt they were paying for the camera because the COD was $and the reduced price of the camera was $they had felt they were paying for itEven after we agreed to the payment they had been told, after they told us they wanted the back up camera to be happy, and we agreed to that, and their payment hadn’t changed, we went ahead with the deal and signed all paperwork and they took delivery of the vehicle on 08/31/After delivery we ordered the camera and again, we dropped the ball and didn’t call our customer and let them know that the camera had come in until 09/09/We set up an appointment to have the camera installed and it took longer than expectedWe had communicated with *** and *** and agreed that we didn’t want to rush the job and to get it done rightWe kept the car overnight and agreed to take the car to them in Lockport on 09/10/When our lot staff went to take the car them, they got lost and it took longer then we had agreed toThis upset and customers and rightfully soAgain we had an opportunity to try and make this situation right and we didn’tAfter that our customers still were not satisfied and we had agreed to meet with themOn 09/19/myself, the General Manager and the Director of Variable Operations and make sure that we try to hash this outWe met the customers in Lockport at our Lockport location and admitted that we had really dropped the ball throughout this whole transaction and wanted to clear the airWhen we mess up which we had, we wanted to make sure that there was nothing left that they had concerns for and try to move on as amicably as possibleAt that point they had a concern with the detail job that had been done and we agreed that we would have the vehicle re-detailed and we would Simonize the vehicle at no cost to our customer and a kind of peace offeringAt that point we had asked repeatedly if there was anything else that we could do and *** and ***’s response was noWe had brought up the $$ for the back up camera and ***’s response was I didn’t come to here to do thatThen we both agreed that we will re-detail the vehicle and we parted waysWe said because the were closest to Lockport, they would deal with the GM at the Honda store to re-detail the truckOn 09/21/They had the truck detailed and our customer wasn’t happy with that detailSo after that we called the best detail company in the city and made them an appointmentWe’ve called them now no less than times and we haven’t received a return phone call to confirm their appointment with the out sourced detail company as of 09/28/I recommend at this point we refund the $so we can consider this matter closed and all move on

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards, *** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Additionally, most of what Mr*** wrote was true but he forgot to add when our truck was lost for 3hrs Mr*** knows what happened then One most important part to this complaint is the fact West Herr Business Manager Jon told my kids (in person not by phone) the mistake he made and how he was going to fix the mistake by buying our truck We dont get kids involved just not right They didnt buy the truck as they said they were to instead West Herr gave an extra $off truck but the truck which was already on Manager Special via online price at 35,because the truck sat on West Herr lot for year Dealerships have ways to work with the numbers to make it look better than it seems Also the detail work was not performed accurately on multiple occasions including: when we took delivery of truck, service appointment to check brakes and install camera, when they applied the Glasscoat, and on Monday 10/10/when our truck was sent to a special detail company that deatils high valued vehiclesTo be honest West Herr didnt make a mistake, they made mutliple continuous mistakes!! With all the headache, time spent away from work, dealing with issue after issue $refund is a mild resolution but one we are willing to accept to close this case. Regards, *** ***

There were many options that would accommodate this complaint. I wasn't sure which to choose. Please follow up with the Company.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I can buy a Ford Escape at many dealerships. The car is not the issue
here, as I said in the initial complaint. I have voice recordings of
West Herr saying they would “take the car back and call it a wash”. That
is what you were supposed to do according to my last conversation with
Ross [redacted] (again I have proof). I waited a week after that agreement
for you to pick up the car with no contact with West Herr before I sent
letters to them. I received a denial letter from the lender on the
contract at hand. And West Herr resubmitted it with the same lender.
When I talked to the lender and said that this contract was denied and
you were supposed to pick up the car they said that I would have to talk
to West Herr about the problem. I only took the 4 payments because
after the fact you submitted a dead contract and somehow got it bought.
And it was not graciously accepted. Also because West Herr said that
they wouldn’t take the car back because they sold my trade in before the
contract was approved and couldn’t take that much of a hit. Regards, [redacted]

I will look into the matter and contact the customer within the next fue days, if all the facts are as he states I will mail him a check. Fred R[redacted] GM West Herr Dodge.

We apologize for the delay in sending out Mr. [redacted]'s refund check.  The check was sent via FedEx to his residence, and he should be in receipt of it.

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Address: 4871 South Hill Road, Milford, Michigan, United States, 48381

Phone:

870836 0 0
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Web:

www.westherrdodge.net

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Shady, yet now dead: once upon a time this website was reported to be associated with Insulation Pro, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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