Insurance Auto Auction

I am rejecting this response because:The insurance adjuster tried desparately to get The Rooter Guys to understand that the Invoices/Work orders they provided were unacceptableThey needed the work detailed/itemized [redacted] sat down with the plumber for hours trying to get him to understand that an itemized statement is what the insurance company needs [redacted] finally had to put the statement together for himIf the company forwarded an itemized statement to the insurance company, they did not receive itNor have weWhat was received was an excel spreadsheet prepared by ***The insurance company's adjuster was asked by her superiors if she could further negotiate with the Rooter GuysShe replied that it would do her no good to even tryWe spent two weeks trying to get them to understand that and itemized statement would get them paid much fasterThey insisted that what they provided, their work orders, was adequateThose work orders were rejected Hence the request to itemize the work out so the insurance company would accept it and process the paymentWe just don't understand why it is so hard for The Rooter Guys to put an itemized statement together I have attached an example of what the insurance company received and found to be unacceptable

I am rejecting this response because: [redacted] Before I brought the car in your auction I called you and I asked what do I need to sell my vehicle I just bought it and I want to sell it The title is still in somebody else's name,can I sell it and your auction? The lady who answers the phone said I need to bring the title and I have to fill up a paperwork in the auction .I came to the auction and I had my car with me with the title in my handThe lady gave me the paperwork and I filled it up and I gave her the title and she said that's all She needs.It was my first time buying a car and I did not know that I have to sign the back of the title it was so easy for me to sign the title because I had it but I did not know and a lady in the office at the auction did not tell me that she Took the vehicle and she asked me do you want to pick up the check or do you want me to mail it to you ,I brought you the bill of sale that the guy gave me it's a legit bill of sale I don't know why signature did not match but this is what he gave me how come I stole the car and I stole the title they taking advantage of me it is not their money that they are holding in you the bank $it mine

[redacted] purchased the Toyota Tacoma from [redacted] ***Mr [redacted] failed to legally transfer the ownership of the title and register the vehicle in his nameSince the title was not transferred into Mr***'s name when we sold the vehicle we made the check for proceeds out to [redacted] whom was the last legal and titled ownerMr [redacted] brought in supporting documents to prove he purchased this vehicle from [redacted] and was the new owner, but the signature on the document did not match [redacted] ***' signature on the title and we believed it was forged by Mr***There is no way to prove the sale was legit and that this vehicle is not stolenTo avoid all of these issues he could have simply abided by DMV regulations and titled the vehicle in his name

I am sorry that they feel they have been threatened in any wayWe have sent their insurance company all itemized documentation so that they could be reimbursed accordinglyWe also waited for final payment of $until today after po they received their insurance paymentThere final payment to
us was just received and it was written to The Rooter GuysThey have received a copy of all contracts that they have signed with detailed description of all work performed

I am rejecting this response because:I don't feel that this lack of professional savvy is not that of just one of the employees/owner/supervisor.  As an owner/Supervisor, I expect that person to be the one to provide the physical accounting of their employees. Unless the plumber is also charged with providing physical accounting of charges, as well as the doing the physical work, I see no reason why it shouldn't be done by someone with this type of training. The owner/supervisor provided no results on his own, when contacted about this issue. He turned right back to the plumber, who continued to be reluctant and argumentative.  We received a phone message over this past weekend to provide proof to the bank that the last payment by check was signed by the the owner of the bank account. This request was made AFTER our check had cleared the bank on Friday. I can't imagine this company succeeding in any way shape or form with the business practice. Badgering the customer for payment, not providing accurate accounting of the work performed,  and leaving the so called dirty work to the plumber. I was asked by our insurance company why I was paying them before the work was done. The insurance company had not encountered a business like this before. It has always been, do the work send itemized statement to insurance company, pay company. Do you know of any one person that has over 30k to pay someone for these types of services? I have asked around. This is NOT the way it is done by any reputable company. Thought great plumbers and workers, Until their business practices improve, I see no reason to recommend the Rooter Guys to anyone.  I beginning to think that I have been had. I am beginning to feel that I was grossly over charged for the services rendered. Their refusal to give us and the insurance company an accurate accounting of the work performed. That does not sit well with me at all.

I am rejecting this response because:The insurance adjuster tried desparately to get The Rooter Guys to understand that the Invoices/Work orders they provided were unacceptable. They needed the work detailed/itemized. [redacted] sat down with the plumber for 2 hours trying to get him to understand that an itemized statement is what the insurance company needs. [redacted] finally had to put the statement together for him. If the company forwarded an itemized statement to the insurance company, they did not receive it. Nor have we. What was received was an excel spreadsheet prepared by [redacted]. The insurance company's adjuster was asked by her superiors if she could further negotiate with the Rooter Guys. She replied that it would do her no good to even try. We spent two weeks trying to get them to understand that and itemized statement would get them paid much faster. They insisted that what they provided, their work orders, was adequate. Those work orders were rejected.  Hence the request to itemize the work out so the insurance company would accept it and process the payment. We just don't understand why it is so hard for The Rooter Guys to put an itemized statement together.  I have attached an example of what the insurance company received and found to be unacceptable.

I am sorry that you feel this way. And I'm am still confused as to why the insurance lo company would reject any itemization. It is fairly simple... It us parts, labor, subcontractors, and repair. I am not sure what you are referring to when you mentioned the owner supervisor referring to plumber while he argued. In regards to collecting payment before job was done... We collected payments as each separate job was completed. Your job was broken into multiple jobs and payment was due upon completion.

Review: In 2014 I had several vehicles towed from my business storage lot located at [redacted]y [redacted] from [redacted] in Montpelier Virginia. They were towed to the Insurance Auto Auction located in Ashland Virginia at [redacted] I was advised by the female employee at the location that a check would be mailed to my business for the amount they were going to give me for the vehicles. I have never received a check. I have contacted [redacted] from [redacted] about the check and he said that he did not receive it that it was to be mailed to me. I have contacted this business on numerous occasions about the check and they have never even attempted to assist me with finding the check, letting me know it has been sent, or even have the decency to let me know what is going one. They are rude and very unprofessional. They had told me numerous times to call the corporate office located in Westchester, Il which I have called numerous times and no one will call back upon leaving messages. I have for almost two years been trying to find out what happened to the money they owe me for the vehicles. I made contact last Friday the 29th of April 2016 and was advised that there was an auction in progress and they would have someone call me after the auction was over about 2:00 p.m. Again no received phone call.Desired Settlement: I would like the money they owe me for the vehicles. They told me it was approximately $1200.00 that was being paid to me and could have been more. I have no idea what they owe me but I do know my company did not receive any money from the for the vehicles that were sent to them as agreed upon.