Insurance Auto Options

In response to complaint, This member enrolled in an annual membership with Retro Fitness on 3/22/After the initial year all one-year agreements automatically roll over to a month-to-month agreement In March 2016, [redacted] requested to be downgraded from VIP membership to Basic membershipIt allowed her to bring her bill from $29.99/month to $19.99/monthShe also referred her husband to the facility and we gave her a free month for doing so through our Member Referral ProgramUpon the member being downgraded there was a mistake in rewriting the new agreement to change from VIP to BASICDuring the rewrite the monthly membership invoices for April and May were not listed although the chehistory for this member does indicate that they utilized the facility during these monthHowever, it was not apparent that this incident occurred until the member inquired about billing charges for a separate incidentWe greatly value this member and will be moving forward to allow them to receive those two month freeWe aim to serve all of our member to best of our ability despite mistakes that may occur, responsibility is taken and we look forward to helping our member achieve their fitness goalsPlease let us know if any further action is necessary to rectify the situation at handRespectfully, [redacted] ** [redacted] ** [redacted] ***

In response to complaint, This member enrolled in an annual membership with Retro Fitness on 3/22/2015. After the initial year all one-year agreements automatically roll over to a month-to-month agreement.  In March 2016, [redacted] requested to be downgraded from VIP membership to Basic...

membership. It allowed her to bring her bill from $29.99/month to $19.99/month. She also referred her husband to the facility and we gave her a free month for doing so through our Member Referral Program. Upon the member being downgraded there was a mistake in rewriting the new agreement to change from VIP to BASIC. During the rewrite the monthly membership invoices for April and May 2015 were not listed although the check-in history for this member does indicate that they utilized the facility during these month. However, it was not apparent that this incident occurred until the member inquired about billing charges for a separate incident. We greatly value this member and will be moving forward to allow them to receive those two month free. We aim to serve all of our member to best of our ability despite mistakes that may occur, responsibility is taken and we look forward to helping our member achieve their fitness goals. Please let us know if any further action is necessary to rectify the situation at hand. Respectfully,   [redacted]
** [redacted]
** [redacted]