Insurance Innovators, Incorporated

Rich M [redacted] < [redacted] > 10:AM (minutes ago) to me [redacted] ***, Thank you for your time today I know that you must get 100’s of complaints per week and just as many calls I truly believe this is an insurance department issue and the insured should have filed or discussed the situation with the insurance department In reviewing the complaint, the insured states he paid for a commercial insurance policy for and for his business That is correct and we can confirm he paid in full for those years The insured also states that we, Insurance Innovators, did an audit and he has to pay more That is partially true, the carrier, United States Liability Insurance Company (USLI) obtained an audit firm to perform an audit on this business, Insurance Innovators is a Surplus Lines Wholesaler that only deals with licensed insurance agents and not with the general public We are also not the insurance company, whereas in this case USLI is the carrier and they handle all inspections and audits on the business they write, thus Insurance Innovators is not the carrier and did not audit the policy or issue the endorsement for the additional premiumSince, the insured operates a convenience/grocery store and the premium for his policy is generated from the amount of sales he does in a month period, he is then subject to audit based upon wording contained in the policy That is how the carrier calculates the premium initially and during the course of the year or at the end of the year to determine if the stated sales on the application is valid In this situation, the auditor has found that for the policy(ies) in question for the insured generates more in receipts than were on the application, thus there is more exposure and the carrier is within its rights to issue an endorsement charging more premium for that exposure Since the insured refuses to pay this premium endorsement, the carrier has issued a notice of cancelation for non-payment The carrier will not issue a refund as they have been providing coverage for the current exposure, as well as the past exposure Unfortunately the insured is viewing Insurance Innovators as the carrier and has filed this complaint against us, whereas the final decisions on this policy have been made by the carrier Please feel free to contact me with any other questions or for additional information Richard M [redacted] Chief Operating Officer Insurance Innovators, Inc SEaston Road Glenside, PA Direct: ###-###-#### Phone: ###-###-####, ext [redacted] Rich M [redacted] < [redacted] > 10:AM (minutes ago) to me [redacted] ***, Thank you for your time today I know that you must get 100’s of complaints per week and just as many calls I truly believe this is an insurance department issue and the insured should have filed or discussed the situation with the insurance department In reviewing the complaint, the insured states he paid for a commercial insurance policy for and for his business That is correct and we can confirm he paid in full for those years The insured also states that we, Insurance Innovators, did an audit and he has to pay more That is partially true, the carrier, United States Liability Insurance Company (USLI) obtained an audit firm to perform an audit on this business, Insurance Innovators is a Surplus Lines Wholesaler that only deals with licensed insurance agents and not with the general public We are also not the insurance company, whereas in this case USLI is the carrier and they handle all inspections and audits on the business they write, thus Insurance Innovators is not the carrier and did not audit the policy or issue the endorsement for the additional premium Since, the insured operates a convenience/grocery store and the premium for his policy is generated from the amount of sales he does in a month period, he is then subject to audit based upon wording contained in the policy That is how the carrier calculates the premium initially and during the course of the year or at the end of the year to determine if the stated sales on the application is valid In this situation, the auditor has found that for the policy(ies) in question for the insured generates more in receipts than were on the application, thus there is more exposure and the carrier is within its rights to issue an endorsement charging more premium for that exposure Since the insured refuses to pay this premium endorsement, the carrier has issued a notice of cancelation for non-payment The carrier will not issue a refund as they have been providing coverage for the current exposure, as well as the past exposure Unfortunately the insured is viewing Insurance Innovators as the carrier and has filed this complaint against us, whereas the final decisions on this policy have been made by the carrier Please feel free to contact me with any other questions or for additional information Richard M [redacted] Chief Operating Officer Insurance Innovators, Inc SEaston Road Glenside, PA Direct: ###-###-#### Phone: ###-###-####, ext

Rich M[redacted] <[redacted]>
10:09 AM (2 minutes ago)
to me 
[redacted],
 
Thank you for your time today.  I know that you must get 100’s of complaints per week and just as many calls.  I truly believe this is an insurance department issue and the insured should...

have filed or discussed the situation with the insurance department.
 
In reviewing the complaint, the insured states he paid for a commercial insurance policy for 2012 and 2013 for his business.  That is correct and we can confirm he paid in full for those years. 
 
The insured also states that we, Insurance Innovators, did an audit and he has to pay more.  That is partially true, the carrier, United States Liability Insurance Company (USLI) obtained an audit firm to perform an audit on this business, Insurance Innovators is a Surplus Lines Wholesaler that only deals with licensed insurance agents and not with the general public.  We are also not the insurance company, whereas in this case USLI is the carrier and they handle all inspections and audits on the business they write, thus Insurance Innovators is not the carrier and did not audit the policy or issue the endorsement for the additional premium. Since, the insured operates a convenience/grocery store and the premium for his policy is generated from the amount of sales he does in a 12 month period, he is then subject to audit based upon wording contained in the policy.  That is how the carrier calculates the premium initially and during the course of the year or at the end of the year to determine if the stated sales on the application is valid.  In this situation, the auditor has found that for the policy(ies) in question for the insured generates more in receipts than were on the application, thus there is more exposure and the carrier is within its rights to issue an endorsement charging more premium for that exposure. 
 
Since the insured refuses to pay this premium endorsement, the carrier has issued a notice of cancelation for non-payment.  The carrier will not issue a refund as they have been providing coverage for the current exposure, as well as the past exposure.
 
Unfortunately the insured is viewing Insurance Innovators as the carrier and has filed this complaint against us, whereas the final decisions on this policy have been made by the carrier.
 
Please feel free to contact me with any other questions or for additional information.
 
Richard M[redacted] 
Chief Operating Officer
Insurance Innovators, Inc.
130 S. Easton Road
Glenside, PA 19038
 
Direct:  ###-###-####
Phone: ###-###-####, ext. [redacted]







Rich M[redacted] <[redacted]>






10:09 AM (2 minutes ago)















to me








[redacted],
 
Thank you for your time today.  I know that you must get 100’s of complaints per week and just as many calls.  I truly believe this is an insurance department issue and the insured should have filed or discussed the situation with the insurance department.
 
In reviewing the complaint, the insured states he paid for a commercial insurance policy for 2012 and 2013 for his business.  That is correct and we can confirm he paid in full for those years. 
 
The insured also states that we, Insurance Innovators, did an audit and he has to pay more.  That is partially true, the carrier, United States Liability Insurance Company (USLI) obtained an audit firm to perform an audit on this business, Insurance Innovators is a Surplus Lines Wholesaler that only deals with licensed insurance agents and not with the general public.  We are also not the insurance company, whereas in this case USLI is the carrier and they handle all inspections and audits on the business they write, thus Insurance Innovators is not the carrier and did not audit the policy or issue the endorsement for the additional premium.   
 
Since, the insured operates a convenience/grocery store and the premium for his policy is generated from the amount of sales he does in a 12 month period, he is then subject to audit based upon wording contained in the policy.  That is how the carrier calculates the premium initially and during the course of the year or at the end of the year to determine if the stated sales on the application is valid.  In this situation, the auditor has found that for the policy(ies) in question for the insured generates more in receipts than were on the application, thus there is more exposure and the carrier is within its rights to issue an endorsement charging more premium for that exposure. 
 
Since the insured refuses to pay this premium endorsement, the carrier has issued a notice of cancelation for non-payment.  The carrier will not issue a refund as they have been providing coverage for the current exposure, as well as the past exposure.
 
Unfortunately the insured is viewing Insurance Innovators as the carrier and has filed this complaint against us, whereas the final decisions on this policy have been made by the carrier.
 
Please feel free to contact me with any other questions or for additional information.
 
Richard M[redacted] 
Chief Operating Officer
Insurance Innovators, Inc.
130 S. Easton Road
Glenside, PA 19038
 
Direct:  ###-###-####
Phone: ###-###-####, ext. 166