Insurance Marketing Corporation of Oregon

April 10, 2017Dear [redacted] ***,Coordinated Health has received your correspondence dated March 30, regarding the above-referenced matterPlease accept this as a response to the concerns raised by the PatientIt appears that the Patient's concerns are with regard to billing, more particularly, Patient underwent a procedure at Coordinated Health's [redacted] Hospital on April 28, Thereafter, applicable and appropriate codes were submitted to Patient's insurance carrier, [redacted] ***After submission, it appears that Patient has a deductible responsibility of $This particular balance remains outstanding.Upon further review, while we appreciate the Patient's concern, it appears that the services were, in fact, properly codedAs a result, a balance of $remains outstanding to Coordinated Health as Patient's deductible responsibilityQuestions regarding insurance coverage and patient responsibilities are more properly directed to the Patient's insurance carrier, [redacted] ***.We hope that this information has helped you to better understand the foregoingShould you or the Patient have any further questions or concerns, please do not hesitate to contact our billing department or let me knowThank you.Very truly yours,Christopher D.Esquire Associate General Counsel

February 3, 2017Dear [redacted] ***,Coordinated Health (CH) has received your correspondence dated January 26, regarding the above-referenced matterIt appears that the complaint was initially submitted to CH to you on or about December 29, Since then, CH has corresponded with the Patient, and, an appropriate refund is being issuedCH apologized for the inconvenience and the Patient understood.Should you or the Patient have any further questions or concerns, please do not hesitate to let me knowThank you.Very truly yoursChristopher *D Esquire Associate General Counsel

April 14, 2017Dear [redacted] ***,Coordinated Health has received your correspondence dated April 4, regarding the above-referenced matterPlease accept this as a response to the concerns raised by the PatientIt appears that the Patient's Concerns are with regard to billing, more particularly, Patient made several visits to Coordinated Health from February through July At the time of the visits to Coordinated Health, the Patient had insurance coverage through [redacted] (primary) and Medicare (secondary)At the time of these visits, [redacted] was out-of-networkCoordinated Health is Contractually obligated to charge the Patient for her visits to Coordinated Health and cannot "adjust off" Patient's co-insurance balance of $where, as here, Patient has secondary coverage through MedicareHowever, Coordinated Health can offer the Patient a courtesy, 15% discount for prompt payment, which would bring her outstanding balance due Coordinated Health to $Prior to issuance of this correspondence, a voicemail was left for this Patient to advise of this option.Any further Questions regarding insurance Coverage and patient responsibilities are more properly directed to the Patient's insurance carrier, ***.We hope that this information has helped you to better understand the foregoingShould you or the Patient have any further questions or concerns, please do not hesitate to contact our billing department or let me knowThank you.Very truly yours,Christopher D., Esquire Associate General Counsel

April 14, 2016Dear *** ***,Coordinated Health (CH) has received your correspondence dated April 6, regarding the above-referenced matterIt appears that the complaint was initially submitted to CH to you on or about April 6, Since then, CH's Billing Department and the Patient have
spoken, and, the misunderstanding has been resolved.In short, the billing adjustment that Patient requested has been madeCH's Billing Department and the Patient spoke earlier this this week, and Patient indicated her satisfaction with the outcomeCH apologized for the inconvenience and the Patient understood.Should you or the Patient have any further questions or concerns, please do not hesitateto let me knowThank you.Very Truly Yours,Christopher D., Esquire Associate General Counsel

November 10, 2015Dear *** ***,Coordinated Health (CH) has received your correspondence dated November 2, regarding the above-referenced matterIt appears that the Complaint was initially submitted to CH to you on or about October, Since then, Ch and the Patient have spoken, and, the
misunderstanding has been resolved.In short, the balance on the Patient's accounts presently stands at $After discussions with the Patient, it was agreed that she will be placed on a payment plan of $per month to resolve the outstanding balanceSo long as she continues to make the requisite payments, no further Collection notices will issue on the aforementioned balanceThis was explained to the Patient on or about October 30, 2015, and she understood the situation.Should you or the Patient have any further questions or concerns, please do not hesitateto let me know, Thank you.Very Truly Yours,Christopher D.Esquire Associate General Counsel

March 21, 2016Dear *** ***,Coordinated Health (CH) has received your correspondence dated March 15, regarding the above-referenced matterIt appears that the complaint was initially submitted to CH to you on or about March 14, Since then, CH and the Patient have spoken, and, the
misunderstanding has been resolved.In short, the Patient called in on March 15, 2016, and spoke to one of the members of our business officeIt was discovered that the letter the Patient received was in error and that his account was not sent to collections, nor was the Patient's credit affectedThe Patient was advised on March 15, of the foregoing and the Patient was satisfied with the resultCH apologized for the inconvenience and the Patient understood.Should you or the Patient have any further questions or concerns, please do not hesitate to let me knowThank you.Very truly yours,Christopher *DEsquire Associate General Counsel

February 3, 2017Dear [redacted],Coordinated Health (CH) has received your correspondence dated January 26, 2017 regarding the above-referenced matter. It appears that the complaint was initially submitted to CH to you on or about December 29, 2016. Since then, CH has corresponded with the Patient,...

and, an appropriate refund is being issued. CH apologized for the inconvenience and the Patient understood.Should you or the Patient have any further questions or concerns, please do not hesitate to let me know. Thank you.Very truly yoursChristopher *. D Esquire Associate General Counsel

April 14, 2017Dear [redacted],Coordinated Health has received your correspondence dated April 4, 2017 regarding the above-referenced matter. Please accept this as a response to the concerns raised by the Patient. It appears that the Patient's Concerns are with regard to billing, more particularly,...

Patient made several visits to Coordinated Health from February through July 2016. At the time of the visits to Coordinated Health, the Patient had insurance coverage through [redacted] (primary) and Medicare (secondary). At the time of these visits, [redacted] was out-of-network. Coordinated Health is Contractually obligated to charge the Patient for her visits to Coordinated Health and cannot "adjust off" Patient's co-insurance balance of $583.69 where, as here, Patient has secondary coverage through Medicare. However, Coordinated Health can offer the Patient a courtesy, 15% discount for prompt payment, which would bring her outstanding balance due Coordinated Health to $469.28. Prior to issuance of this correspondence, a voicemail was left for this Patient to advise of this option.Any further Questions regarding insurance Coverage and patient responsibilities are more properly directed to the Patient's insurance carrier, [redacted].We hope that this information has helped you to better understand the foregoing. Should you or the Patient have any further questions or concerns, please do not hesitate to contact our billing department or let me know. Thank you.Very truly yours,Christopher D., Esquire Associate General Counsel

April 10, 2017Dear [redacted],Coordinated Health has received your correspondence dated March 30, 2017 regarding the above-referenced matter. Please accept this as a response to the concerns raised by the Patient. It appears that the Patient's concerns are with regard to billing, more particularly,...

Patient underwent a procedure at Coordinated Health's [redacted] Hospital on April 28, 2016. Thereafter, applicable and appropriate codes were submitted to Patient's insurance carrier, [redacted]. After submission, it appears that Patient has a deductible responsibility of $828.00. This particular balance remains outstanding.Upon further review, while we appreciate the Patient's concern, it appears that the services were, in fact, properly coded. As a result, a balance of $828.00 remains outstanding to Coordinated Health as Patient's deductible responsibility. Questions regarding insurance coverage and patient responsibilities are more properly directed to the Patient's insurance carrier, [redacted].We hope that this information has helped you to better understand the foregoing. Should you or the Patient have any further questions or concerns, please do not hesitate to contact our billing department or let me know. Thank you.Very truly yours,Christopher D.Esquire Associate General Counsel