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Insurance & Medical Billing Services

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Insurance & Medical Billing Services Reviews (2)

Thank you for sending this email to meI apologize that I did not receive the first notice I will be sure to check my spam to see if it fell in there and was automatically archived I would like to start by saying that I apologize to [redacted] in advance for any inconvenience and stress this may have caused her with regards to her children's account with [redacted] It is never our intention to upset a patient/parent/or guardian with an account at any of our offices At IMBS, we have many different protocols that we follow for the practices we do business with With Pediatrics, their billing protocol is as follows: Once the insurance has processed the claims and turns the responsibility of a balance for a copay/coinsurance/deductible or non-covered services to a patient, a statement is generated to the guarantor of that account and is sent As a courtesy, another statement is generated after days, again notifying the responsible party that they have a bill to pay Then a third statement to followIf that account comes up on our list again, after the 3rd statement has gone out, it automatically generates a notice to go to the collection agency who provides Pediatrics a cycle of dunning letters In that process, the responsible party to the bill has several weeks of opportunity to pay their account before it goes to a final stage If this does not get paid in that week stage, it will go to a final notice status and will be processed as a collectible account with the agency With this account, the guarantor received several statements regarding balances on the account Unfortunately, if the balance is at a patient status, and it is not paid with in the statement cycle, it is automatically turned to [redacted] for the next process which is what happened with this account [redacted] happened to call our office to pay her bill two days after we sent the notice to the agency I do not show any record of [redacted] calling IMBS until after we sent her account, thus generating a charge for this bill We have no way to know when an ***/or other insurances will pay on these claims We are responsible for following a protocol for [redacted] With the thousands of accounts we process, it is almost impossible to hold out accounts that may or may not get paid by insurance after they have already processed the claim to the patients responsibilityIt is unfortunate that [redacted] insurance makes it impossible for her to pay her balances in a timely manner and I will be sure that I note the account to allow her a few extra weeks to get this taken care of in the future, as we would much rather work with the responsibly parties then to send them to collections I hope that this has resolved this issue and that [redacted] understands that IMBS is held to a high standard with regards to following each practices unique billing cycle I am willing to waive this collection fee this time, $*** With that being said, I would be happy to pass her concern on to the practice administrator to have him review this and see if there are any other options for patients/guarantors in this situation Thank you for your inquiry and for allowing me to respond to this complaint [redacted] IMBS Owner [redacted] , IMBS owner [redacted] , *** IMBS,Inc [redacted] [redacted] [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that if IMBS is willing to waive the Collection agency fees, and recalculate the amount owing to see if we really do owe a penny, I am willing to pay a small amount each month, if insurance is still pending, to show good faith and appear to not ignore their bill. I would also like to be informed whether bad things have been reported to national credit agencies as a result of this misunderstanding, and if so I would like to have that corrected. I also urge them to rethink the way they handle billing, we are not novices in medical billing, and we have never had a billing operation with the hair trigger of IMBS. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted] . Regards, [redacted]

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Address: 302 Hickman Rd. Suite 102, Charlottesville, Virginia, United States, 22911

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