We requested to disconnect our phone service in March 2016, with a clear sent email receipt We followed all instructions of the disconnect letter, put it on company letterhead, from the President of our company
We have their phone system which we bought out in We continued to receive invoices for about $80/month thereafter Our accounting department assumed this was a service charge The invoice states only "Monthly Service, other charges and fees, and taxes and surcharges." It does not reference a phone service, or our old phone numbers we wanted disconnected
We called to ask about the charge yesterday, only to find out they never disconnected service and were still billing us for the phone service
We forwarded the sent email receipt of the disconnect and they customer service rep had in the notes that we had done so
However, they stated they can only refund up to days of these invoices because "Per Integra’s Master Service Agreement, you have d
We have been trying to get the account information needed so that we can log inWe have been trying for weeks now and the company keeps claiming they will send information over and yet it is never recived
The company is
State Stone
We took over ownership of a business that had Integra services aka Allstream in Novemer When we upgraded our security system in December their internet speed couldn't support what we neededWhen we called to upgrade to faster service they suggested spending $more per month for Tspeed on top of the $we were paying for DSL, but would probably still not be fast enoughWe opted to find another provider and cancel the serviceWe got our exit bill of over $2, We were not told about the cancellation penalties when we said we needed to cancelThese are astronomical feesWe have asked for them to work with us and they will notAfter reading the other complaints I don't understand how this company still has a licenceClearly they don't care about their customers
We requested to disconnect our phone service in March 2016, with a clear sent email receipt We followed all instructions of the disconnect letter, put it on company letterhead, from the President of our company
We have their phone system which we bought out in We continued to receive invoices for about $80/month thereafter Our accounting department assumed this was a service charge The invoice states only "Monthly Service, other charges and fees, and taxes and surcharges." It does not reference a phone service, or our old phone numbers we wanted disconnected
We called to ask about the charge yesterday, only to find out they never disconnected service and were still billing us for the phone service
We forwarded the sent email receipt of the disconnect and they customer service rep had in the notes that we had done so
However, they stated they can only refund up to days of these invoices because "Per Integra’s Master Service Agreement, you have d
We have been trying to get the account information needed so that we can log inWe have been trying for weeks now and the company keeps claiming they will send information over and yet it is never recived
The company is
State Stone
We took over ownership of a business that had Integra services aka Allstream in Novemer When we upgraded our security system in December their internet speed couldn't support what we neededWhen we called to upgrade to faster service they suggested spending $more per month for Tspeed on top of the $we were paying for DSL, but would probably still not be fast enoughWe opted to find another provider and cancel the serviceWe got our exit bill of over $2, We were not told about the cancellation penalties when we said we needed to cancelThese are astronomical feesWe have asked for them to work with us and they will notAfter reading the other complaints I don't understand how this company still has a licenceClearly they don't care about their customers