Integra Telecom of Oregon, Inc.

Dear Ms***nz, Integra has researched the complaint filed by *** ***,on behalf of his business. Mr*** complained about Integra’s AccountMaintenance Charge, which is associated with general account servicing andadministrationCustomers were given the required notice of the new
charge viaan insert in their monthly billIncluded in this notice was detailedinformation about how customers can offset the cost of the charge bysubscribing to paperless billing and/or ACH auto payCustomers that choose notto subscribe to one or both of those features, and do not want to pay the monthlycharge, always have the option to transition their services to another serviceprovider. Regards,Edna S***

Integra has researched the complaint filed by Mr. [redacted] on behalf of [redacted] The complaint states that the customer requested to disconnect service, and Integra billed for service after service was terminated.  Integra’s records indicate that on 3/3/2016 Integra provided...

the customer with information regarding our disconnect process, and explained that Integra’s Master Service Agreement (MSA) requires a 30-day written notice to terminate services. The customer responded on 3/28/2016 that they did not want to disconnect service and would contact Integra if they chose to do so. On 3/30/2016 Integra received a port out request for some services, but sent a letter indicating that there was a remaining service on the account. On 6/8/2016 the customer emailed a request to disconnect the remaining service. The initial disconnect took place on 4/5/2016, but per Integra’s 30-day written notice requirement, billing for those services continued through 4/28/2016. The remaining service was disconnected on 6/13/2016, and was billed through 6/25/2016. As reflected above, Integra has billed the customer in accordance with our agreement. In addition, on 6/2/2016 Integra attempted to address  the customer’s concerns by applying a good will credit of $161.67 to the account. The customer has not made a payment since 2/23/16, and the remaining balance includes charges for services received. However, in the interest of resolving this matter Integra will credit the remaining balance and close the account. Please contact me if you have additional questions.
Regards,
Donna H[redacted]Integra, Manager of Regulatory Affairs (763-745-8466, [redacted]@integratelecom.com)