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Integra Telecom of Oregon

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Integra has researched the complaint filed by Mr [redacted] on behalf of [redacted] The complaint states that the customer requested to disconnect service, and Integra billed for service after service was terminated Integra’s records indicate that on 3/3/Integra provided the customer with information regarding our disconnect process, and explained that Integra’s Master Service Agreement (MSA) requires a 30-day written notice to terminate servicesThe customer responded on 3/28/that they did not want to disconnect service and would contact Integra if they chose to do soOn 3/30/Integra received a port out request for some services, but sent a letter indicating that there was a remaining service on the accountOn 6/8/the customer emailed a request to disconnect the remaining serviceThe initial disconnect took place on 4/5/2016, but per Integra’s 30-day written notice requirement, billing for those services continued through 4/28/The remaining service was disconnected on 6/13/2016, and was billed through 6/25/As reflected above, Integra has billed the customer in accordance with our agreementIn addition, on 6/2/Integra attempted to address the customer’s concerns by applying a good will credit of $to the accountThe customer has not made a payment since 2/23/16, and the remaining balance includes charges for services receivedHowever, in the interest of resolving this matter Integra will credit the remaining balance and close the accountPlease contact me if you have additional questions Regards, Donna H [redacted] Integra, Manager of Regulatory Affairs (763-745-8466, [redacted] @integratelecom.com)

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