Integra

Dear Ms***/ [redacted] , Integra has researched the complaint filed by [redacted] on behalf of [redacted] Mr [redacted] complainsthat Integra did not move his services in a timely manner, and therefore, cellphones had to be used for primary phone serviceHe states they called multipletimes for repair issues, and claims to have lost businessThe customer wouldlike to be released from its contract with IntegraIntegra’s records reflect that the majority of repairtickets on the account were related to customer equipment or other non-IntegraissuesEach ticket was resolved in a timely manner and Integra performed inaccordance with the terms of the agreementHowever, in the interest ofresolving this matter, Integra agrees to release this customer from itscontract with no Early Termination Fees, once all services have beendisconnected Please let me know if you need further assistance.Regards,Edna S*Edna S [redacted] | Escalations Specialistdirect [redacted] | fax [redacted] Integra | [redacted] **.| Salem, OR97301www.integratelecom.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me provided they follow through with their promise.Sincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I do not agree with their statements, but in the interest of expedience will accept the release from their services We will contact Integra for disconnect as soon as we have found another carrier.Sincerely, [redacted]

We have researched the complaint filed under ID ***The complaint states that the customer disconnected services and was charged for days following the disconnect, and charged a disconnect feeThe customer’s Master Service Agreement (MSA) requires a 30-day written notice to terminate
services, and therefore, the customer was billed correctly. Written notice is required to protect customers from unauthorized disconnectionsWhile we have billed the customer in accordance with our agreement, in the interest of resolving this matter we will waive the 30-day charges as well as the $Service Order Charge associated with the disconnect. The customer is welcome to contact Customer Care with additional questions
Regards,
Donna H***, Manager of Regulatory Affairs

Dear ***/***Integra has researched the complaint filed by *** ***Mr*** complained that Integra did not follow through with a move order, which caused loss of lines and Internet for one month at the new locationMr*** requested that Integra reimburse the
business for the cost of baservices installed until completion of the move order.Integra’s records reflect that the delay was a result of a ‘hold’ placed by the underlying carrier to complete necessary repairs, combined with carrier-to-carrier communication issuesIntegra has contacted the customer to address his concerns, and a credit will be applied to the customer’s account in the amount of $4,556.00.Please let me know if I can be of further assistance
Edna S*** | Escalations Specialistdirect *** | fax *** Integra | *** ** *** *** Salem, OR
www.integratelecom.com

Dear Ms. [redacted], Integra has researched the complaint filed by [redacted]on behalf of [redacted]. Mr. [redacted] complainsthat Integra did not move his services in a timely manner, and therefore, cellphones had to be used for primary phone service. He...

states they called multipletimes for repair issues, and claims to have lost business. The customer wouldlike to be released from its contract with Integra. Integra’s records reflect that the majority of repairtickets on the account were related to customer equipment or other non-Integraissues. Each ticket was resolved in a timely manner and Integra performed inaccordance with the terms of the agreement. However, in the interest ofresolving this matter, Integra agrees to release this customer from itscontract with no Early Termination Fees, once all services have beendisconnected.  Please let me know if you need further assistance.Regards,Edna S[redacted]Edna S[redacted] | Escalations Specialistdirect [redacted] | fax [redacted] Integra | [redacted].| Salem, OR. 97301www.integratelecom.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me provided they follow through with their promise.Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   I do not agree with their statements, but in the interest of expedience will accept the release from their services.  We will contact Integra for disconnect as soon as we have found another carrier.Sincerely, [redacted]

Integra has researched the complaint filed by Ms. [redacted], on behalf of herbusiness. Ms. [redacted] is concerned about Integra’s Account MaintenanceCharge, which is associated with general account servicing and administration.Customers were given notice of the new charge via an insert in their...

monthlybill. Included in this notice was detailed information about how customers canoffset the cost of the charge by subscribing to paperless billing and/or ACHauto pay. Customers that choose not to subscribe to one or both of thesefeatures, and do not want to pay the monthly charge, may choose to transitiontheir services to another service provider. In the event a customer chooses tocancel services, Integra’s Master Service Agreement (MSA) states that thecustomer must provide thirty days’ written notice to disconnect services, andIntegra assesses a $25.00 non-recurring service order charge associated withthe disconnection. Integra has contacted Ms. [redacted] in response to thiscomplaint, and will waive the $25 cancellation fee should she choose to moveher services to another provider.