Thank you once again for reaching out to usThe current balance can be found on the top left of the monthly statement, along with the due date and amount due both found in the body of the letterWe have put in the mail a letter confirming the payment agreement and invite you to reach out to our Production Manager Chris L [redacted] if there is something more specific we can provide you
We have reviewed the received complaint and have determined that Integral Recoveries, Inchandled the account appropriatelyThe account was placed with us from the Colorado Department of Revenue with an amount due from an outstanding balance from A letter was immediately sent notifying the taxpayer that the account had been placed in our office The letter was forwarded by our letter service provider to a new address, but was eventually returnedThe representative then took steps to find current information to contact the taxpayerOnce new information was found we tried to contact the taxpayer, but when the taxpayer refused to verify identifying information that would allow us to discuss the account with him we did not continue the callOnce the taxpayer received our letter he called us and the representative informed him that the balance was placed in our officeThe taxpayer did dispute the balance, and per our dispute resolution protocol, was transferred to the Colorado Department of Revenue to discuss the accountAfter speaking with the Colorado Department of Revenue the taxpayer called us back to inform the representative that he was going to send documentation to the client, but because the Colorado Department of Revenue did not ask us to put the account on hold the representative did inform him of his optionsHe let the taxpayer know that he could set up a payment arrangement on the balance, and advised that the account may be subject to involuntary enforcement as the Colorado Department of Revenue had already determined the account eligible for this enforcementSubsequently the account was placed on hold by our client and all activity by our company also went into a hold statusOur client also informed us, after a review of the documentation provided to them by the taxpayer, that the account has been voided and removed from our officeAs always if the taxpayer or the Bureau has any further questions they are welcome to contact our office or the Colorado Department of Revenue directly
We have received your correspondence regarding a recent interaction with our staff. We acknowledge that a payment was inadvertently taken by one of our representatives when you should have been instructed to pay the court directly. Once the payment was processed on your credit card the... representative immediately realized her error and we canceled the transaction. As of today’s date, our records reflect that the funds were returned to your account. Our supervisor did reach out to our client and explain the situation so you are free to pay them directly. We apologize for this error and are committed to use this as a training opportunity. We also appreciate your making us aware as we strive for all encounters with our organization to be positive.
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] I received a monthly statement but the statement only shows the monthly amount and not what the current balance isAll I was requesting is what what I agreed upon ie the monthly amount, balance and due dateJust like you would receive when you set up a payment plan
We have reviewed the received complaint and have determined that [redacted] ***has handled the account appropriatelyMultiple tax years were placed with our company for the complaining party on September 3, from our client the [redacted] , and letters were sent for each account placedWe were notified of this complaint on September 13, and we reached out to our client who confirmed that they had not received notification of the Chapter bankruptcy filingThat same day we received a letter from the taxpayer that referenced a different government agency where we have no affiliationOur client has updated their records and confirmed that because of this new information and tax years required some adjustments, but there is still a remaining balance dueIt is our understanding that the taxpayer has spoken with our client and we welcome the taxpayer to continue speaking with them to resolve any outstanding tax years As always, if the taxpayer or the Bureau has any further questions please don’t hesitate to reach out to our office or the [redacted] directly
I have received your recent correspondence regarding an interaction you had with our firmI first want to thank you for bringing these issues to our attention and assure you that we place the highest importance on the treatment of our consumersIt is against our policy to communicate in an unprofessional manner and wish to extend our apologies to you as it is apparent that you feel your experience was less than professionalWe also certainly never want the lines of communication to be closed so please contact our office at any timeOur Production Manager Chris L [redacted] will be more than happy to answer any questions you may have going forwardYou may communicate with Chris exclusively should you chooseIn response to the payment arrangement letter, our records reflect that we mailed it to you on the day of your conversation with our companyIf you have yet to receive it or there is something more specific that we can assist you with, please feel free to contact us
Thank you once again for reaching out to usThe current balance can be found on the top left of the monthly statement, along with the due date and amount due both found in the body of the letterWe have put in the mail a letter confirming the payment agreement and invite you to reach out to our Production Manager Chris L [redacted] if there is something more specific we can provide you
We have reviewed the received complaint and have determined that Integral Recoveries, Inchandled the account appropriatelyThe account was placed with us from the Colorado Department of Revenue with an amount due from an outstanding balance from A letter was immediately sent notifying the taxpayer that the account had been placed in our office The letter was forwarded by our letter service provider to a new address, but was eventually returnedThe representative then took steps to find current information to contact the taxpayerOnce new information was found we tried to contact the taxpayer, but when the taxpayer refused to verify identifying information that would allow us to discuss the account with him we did not continue the callOnce the taxpayer received our letter he called us and the representative informed him that the balance was placed in our officeThe taxpayer did dispute the balance, and per our dispute resolution protocol, was transferred to the Colorado Department of Revenue to discuss the accountAfter speaking with the Colorado Department of Revenue the taxpayer called us back to inform the representative that he was going to send documentation to the client, but because the Colorado Department of Revenue did not ask us to put the account on hold the representative did inform him of his optionsHe let the taxpayer know that he could set up a payment arrangement on the balance, and advised that the account may be subject to involuntary enforcement as the Colorado Department of Revenue had already determined the account eligible for this enforcementSubsequently the account was placed on hold by our client and all activity by our company also went into a hold statusOur client also informed us, after a review of the documentation provided to them by the taxpayer, that the account has been voided and removed from our officeAs always if the taxpayer or the Bureau has any further questions they are welcome to contact our office or the Colorado Department of Revenue directly
We have received your correspondence regarding a recent interaction with our staff. We acknowledge that a payment was inadvertently taken by one of our representatives when you should have been instructed to pay the court directly. Once the payment was processed on your credit card the... representative immediately realized her error and we canceled the transaction. As of today’s date, our records reflect that the funds were returned to your account. Our supervisor did reach out to our client and explain the situation so you are free to pay them directly. We apologize for this error and are committed to use this as a training opportunity. We also appreciate your making us aware as we strive for all encounters with our organization to be positive.
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] I received a monthly statement but the statement only shows the monthly amount and not what the current balance isAll I was requesting is what what I agreed upon ie the monthly amount, balance and due dateJust like you would receive when you set up a payment plan
We have reviewed the received complaint and have determined that [redacted] ***has handled the account appropriatelyMultiple tax years were placed with our company for the complaining party on September 3, from our client the [redacted] , and letters were sent for each account placedWe were notified of this complaint on September 13, and we reached out to our client who confirmed that they had not received notification of the Chapter bankruptcy filingThat same day we received a letter from the taxpayer that referenced a different government agency where we have no affiliationOur client has updated their records and confirmed that because of this new information and tax years required some adjustments, but there is still a remaining balance dueIt is our understanding that the taxpayer has spoken with our client and we welcome the taxpayer to continue speaking with them to resolve any outstanding tax years As always, if the taxpayer or the Bureau has any further questions please don’t hesitate to reach out to our office or the [redacted] directly
I have received your recent correspondence regarding an interaction you had with our firmI first want to thank you for bringing these issues to our attention and assure you that we place the highest importance on the treatment of our consumersIt is against our policy to communicate in an unprofessional manner and wish to extend our apologies to you as it is apparent that you feel your experience was less than professionalWe also certainly never want the lines of communication to be closed so please contact our office at any timeOur Production Manager Chris L [redacted] will be more than happy to answer any questions you may have going forwardYou may communicate with Chris exclusively should you chooseIn response to the payment arrangement letter, our records reflect that we mailed it to you on the day of your conversation with our companyIf you have yet to receive it or there is something more specific that we can assist you with, please feel free to contact us