Integrated Construction & Sitework LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because: [Your Answer Here] What they are saying is not trueI have an email from 8:41am that morning stating that they did not have the modular in stock and would have to get one from an outside sourceOne hour later I responded by email and also talked to a Niclole telling them that I no longer wanted the modular from them that I felt like they were giving me the run around How can they charge me for a restock fee WHEN they didn't even have the part in stock? After the fact, I read their reviews/feedback, and they are terribleWish I had know that before hand In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello, This item was purchased over the phone with us on a recorded phone callWe do not sell re-manufactured ABS modules at allJust to be sure, I listened to the recorded phone call to make sure our sales rep did not describe it as such; they did notAll our ABS assemblies are used but tested unitsIn accordance with the warranty, a refund was issued minus the 20% restocking feeI'm sorry for any inconvenienceI can email you the phone call, but I wouldn't want to post it in this complaint without your permission since there are personal details in the call

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because yes a shipping label was sent to me but once I expressed I wanted a refund once again because it wasn't the correct computer, they cancelled my label and told me I had to pay for the return shipping myself, so I wanted for them to credit my original shipping charges (that took longer then promised in the first place) and sent it at that pointOnce again no mention that the days was approaching or that I only had days to get a refund at all! Had I known the urgency of the time frame other steps would have been takenAlthough it was shipped before the days was up and signed for exactly days from when the funds were taken from my accountI still can not get a refund? They say a replacement has been sent but I have yet to receive a confirmation a new one has been send or will beVery poor business practices and customer service!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has not been resolved In response to your answer, no it dose not equate to 85% of my refund going to programming fees , and "Labor" costIf I purchase an item from a professional and well established business it would be in the interest of that business to satisfy the customer by exusting all meansIt is economically unsustainable to subliminally force someone to sign a form banning them from any economic fortitudeAs I previously stated, in order for me to receive any sort of refund I was forced to sign a binding contract which by every account states that by signing this contract you forfeit a large portionof your fundsEven if I don't receive the rest of my money I still would like the record to show how your business and its practices are unethical and unmoralBut yes, I still want the rest of my $ In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Customer opened a return through ***, but [redacted] closed it out saying that we (the seller) did not have to refund the customer because the unit was not returned in the original condition (the keys were cut and unable to be used by another customer)We didn't think that was particularly fair so we offered a partial refund to the customer (minus the stated programming fees and the fees for the keys which could not be re-used)We have offered this to the customer, or to ship it back to the customerPlease let me know if there's anything else that I can do to help

Again, we did have the unit in hand and was being testedHowever, I do have it on a recorded phone call that the order was cancelled by the customer because they no longer needed it- not because of any issues on our end

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The issue is not that Flagship One was unwilling to issue a refund The issue is that Flagship One is only willing to issue a refund of $for an item that cost me $ The Ford dealership is well aware and attempted to perform a parameter reset on the cluster of this vehicle numerous times and was unable to communicate with this ECM as evidenced by documentation that I have provided to Flagship One The dealer's opinion after spending hours attempting to perform a minute procedure is that this ECM is defective, the programming is faulty, or both With all that said, how and why Flagship One would think it an ethical or acceptable business practice to offer a customer anything other than a FULL refund for the purchase price of this unit is beyond me, and I am currently researching the legality of this business practice As this vehicle remained off the road for an extended period of time as a result of the untimely order processing and shipping provided by Flagship One combined with the average two weeks it takes to get a vehicle into any of my local Ford Dealers by appointment, at the suggestion of the Ford Dealer, this vehicle has since been repaired using an alternate method As the unit provided by Flagship One was in no way useful in putting this vehicle back in service, and suspected faulty by the Ford Dealer, I will be contuing to pursue a FULL refund for the purchase price of this item.l [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Your company made it seem as if that was tge only optionwas to send it backI didnt have my unit dor before we sent it backIy took us days to get the unit after placing thr orderYou stated my days started once I placed orderSo in reality I had days to return the unitI can send it backI would like a refund [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: You are wrong.The original part was returned Via [redacted] within the day period.The tracking # was [redacted] If you followed up on all the phone recordings you would know that a new part was sent out which also failed and your employee told me that if the new unit failed I would be reimbursed I wonder why is it, If you did not hang up on me why in all this time you have failed to TRY and contact me , either again by phone or email as you have done in the past ? You are peddling fraudulent parts , and taking advantage of the publicIt's obvious you do not wish to correct your problemsYou are a scam and I will continue to work with the Revdex.com to expose you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Flagship one in their website don't say anything about refurbished computer and they do say ( LIFETIME WARRANTY) on the computer that do mean if it have any issue to the merchandise (computer) to they wil fix or IAM not satisfied with the merchandise.it should be labeled quote in the 30-days no money back and in the quote FLAGSHIP ONE has in the comment that I wasn't charged an add and it a lifetime warranty & not unlimited warranty.ok! But the thing is that I been leaving and calling MSAMANDA.S [redacted] calls with no response and that back in NOVEMBER that she's out to lunch or she was off and it's some days after NOVEMBER in the second weekSo I think the holiday was an issue or the last week and IAM going thru no responseFinally it's almost having the computer 30- days and it went out and my van wouldn't start and the mechanic said it's your computer and it's reading code-PO(internal control module error (53) internal controller failure and he said replace the computer or did I buy newI said yes with a LIFETIME WARRANTY that good and IAM trying get in touch with SEAN K [redacted] and he doesn't take customers calls I was told by the operator and when thru the NEW YEAR and I finally talk to MS.S [redacted] and it was the run around and that she get back with me and it's a no show thru JANUARY I finally got thru with it and I shipped it back for my money and how I was dissatisfied with themI like to have my moneyNo more comments In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Item was returned more than days from purchase, in addition to customer not needing the part at allMechanic misdiagnosed the PCM/ECM as being the reason for the alternator not charging the batteryThe unit that we sent to the customer did not fix the customer's issue because the ECM/PCM was not the cause of the issue in the car, we did test the EVR (electronic voltage regulator) inside the ECM/PCM before shipping and after the customer sent the unit back for testing and it functions exactly as designedIf it detects a low battery, it will send out a ground pulse to the alternator at about 100Hz, but this will turn off when the battery voltage approaches operating rangeInputs from a simulated battery temperature sensor also functioned exactly as designedCustomer failed to mention that the asked us to ship it back to them and it currently out for delivery via [redacted] priority mail (tracking no [redacted]

We have a policy in place that we do not offer refunds on items returned more than days from purchase or after we have replaced a computerWe both replaced this customer's part at our expense and issued a partial refund almost months after purchase as a courtesy to the customerCustomer purchased unit on March [redacted] but did not request a refund on the replacement until May ***, Please see the warranty here: [redacted] As stated is the info about the day return policy and that we are unable to pay for return shipping fees

Good morning, Unfortunately the item was returned on Feb ***, more than days from date of purchaseIn this case, we can issue store credit for the remaining balance but would not be able to issue a refundPlease see the warranty on the item that you purchased here: [redacted]

Good morning, I'm sorry for any confusion, but the listing states that there are days from date of purchase to refund (please see here [redacted] )In addition, you signed a warranty after purchase reconfirming this, and another time when you signed our RMA form agreeing to our return policyA store credit has already been applied to your accountIf you would like, I can black out any personal information and post these agreementsPlease let me know if there's anything else that I can do to help

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I called at least times last week and finally spoke with a [redacted] after four days of calling and they have NOT resolved my issueI've talked to the [redacted] and all he said was "sorry there is nothing I can do, it is against our policy" I returned the product within days of receiving my product so I expect my money to be returnedThey are not workable and they do not live up to their customer service that they talk so highly of I've never worked with a company who treats their customers this bad In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: We have been in business yrsYou don't make it for yrsconducting business the way Flagship One conducts businessUnfortunately I didn't dig deep enough in the reviews which are available on several different sitesIn hindsight I have dug deeper in the company's reviews, and am now aware of how many previous customers have had negative and "rip off" experiences with Flagship OneI will not return the pcm before receiving a creditThere are customers who state they have waited and or are still waiting up to months for a creditSome on merchandise returned and some for merchandise never received, some damaged.The experience dealing with FlagShip One is just another experience of how businesses are out there and able to conduct their business with a high profit margin by way of the internet, yet don't have to deliver what they promise In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I haven't contacted a Mediation Department or my Credit Union concerning my [redacted] transaction with Flagship One In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Again......they did not have my modular in stock and said they would have to get one from an outside source(In their add on [redacted] they stated they had in stock.) I told them I didn't want one from an outside sourse to cancel my orderThey stated that they wouldThen a few days later, I received an email stating that thay were keeping the $for restocking feesHOW can they charge me a restocking fee, when they do not have the part even in stock.....let alone their buildingI read some of their reviews, and they are terribleWish I would have known that soonerLive and learn In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: You call yourselves professionalsI can't believe you don't care if you make a mistake and you want to blame the customer for your mistakeI ordered a computer for a motor swapNot a motor and transmission swap (just a motor swap)You don't want to fix it or warranty it eitherThen you want to make it look like you have to be at the vehicle in order to get it rightThis is falseI gave you all the information you need to do the job and get it rightI have attached a copy of my signed receipt from docusign which clearly shows all the information you needed to do the job rightAlso you say you don't warranty motor swapsIf you look at the first sentence of my receipt it will state: "all of our items comes with a lifetime warranty"Not some or not motor swaps anywhere on this receiptThe receipt also says motor swap not motor and transmission swapClearly you do what ever you want to do and then try to blame your customers for your mistakesThen you try to get out of the lifetime warranty by saying what ever you want to sayAgain since you don't want to fulfill your obligation I am requesting a full refund and a rental vehicle for my customerWhile you are trying to play the blame game and get out of your obligations In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] No refund was ever offeredRefund had to be forced from seller through ebay's grievance procedureThere are more lies in seller's response than truthsVery dissatisfied with this seller In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]