Paycor had a conversation with the client’s authorized CPA contact on 1/9/prior to receiving this complaint on 1/11/It was Paycor’s understanding at that time that the client’s concerns were resolved and the CPA would be working directly with the client to complete the client’s request Paycor has made several attempts to connect with the client since we were notified of the complaint and we are hopeful that this has been resolved to the client’s satisfactionPaycor makes every effort to communicate the Year End process requirements and deadlines to our clients as we realize that this can be a busy time for themBeginning in November, emails are sent and reminders are posted to the Home page of www.Paycor.com as well as My Notifications on the clients personal online Home pageThe emails and online notifications include links to Year End webinars, checklists and video resources on our websiteWe also provide the ability for clients to hold their books open so they can make updates to their account after their last payroll of the year has been submittedDue to IRS accelerated filing requirements, all entries for the calendar year must be submitted to Paycor within the calendar yearIf clients submit changes for a previous calendar year, there are fees incurred for processing amended tax return(s) and W2C(s) as required to ensure compliance with the taxing authorities
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThis answer is not satisfactory First, I would recommend that Paycor talk to the client to determine whether or not the client's issue is resolved rather than relying on the client's CPA to assess the client's level of satisfactionSecond, Paycor has made one, not several attempts, to contact me Your one message was left on my phone on Thursday, Jan I have since called Paycor back Third, Paycor's statement that "emails are sent and reminders are posted to the Home page of www.Paycor.com as well as My Notifications" sounds like it comes straight out of the "dog ate my homework" playbook This is, in my view, a pitiful attempt to justify lazy and sloppy customer service I am not sure that I have ever spent more than seconds on Paycor's Home Page and I don't ever recall looking at "My Notifications"I pay Paycor X dollars per month In return, I expect Paycor to proactively notify me, not rely on "I sent you an email", if doing what I have done in the past, i.e., put health insurance on a W-after Jan 1, is going to cost me $ I have put health insurance on my W-for the last years with PaycorIs it so hard for somebody to pick up a phone and call me? Regards, James Gislason
Paycor had a conversation with the client’s authorized CPA contact on 1/9/prior to receiving this complaint on 1/11/It was Paycor’s understanding at that time that the client’s concerns were resolved and the CPA would be working directly with the client to complete the client’s request Paycor has made several attempts to connect with the client since we were notified of the complaint and we are hopeful that this has been resolved to the client’s satisfactionPaycor makes every effort to communicate the Year End process requirements and deadlines to our clients as we realize that this can be a busy time for themBeginning in November, emails are sent and reminders are posted to the Home page of www.Paycor.com as well as My Notifications on the clients personal online Home pageThe emails and online notifications include links to Year End webinars, checklists and video resources on our websiteWe also provide the ability for clients to hold their books open so they can make updates to their account after their last payroll of the year has been submittedDue to IRS accelerated filing requirements, all entries for the calendar year must be submitted to Paycor within the calendar yearIf clients submit changes for a previous calendar year, there are fees incurred for processing amended tax return(s) and W2C(s) as required to ensure compliance with the taxing authorities
To whom it May Concern:
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThis answer is not satisfactory First, I would recommend that Paycor talk to the client to determine whether or not the client's issue is resolved rather than relying on the client's CPA to assess the client's level of satisfactionSecond, Paycor has made one, not several attempts, to contact me Your one message was left on my phone on Thursday, Jan I have since called Paycor back Third, Paycor's statement that "emails are sent and reminders are posted to the Home page of www.Paycor.com as well as My Notifications" sounds like it comes straight out of the "dog ate my homework" playbook This is, in my view, a pitiful attempt to justify lazy and sloppy customer service I am not sure that I have ever spent more than seconds on Paycor's Home Page and I don't ever recall looking at "My Notifications"I pay Paycor X dollars per month In return, I expect Paycor to proactively notify me, not rely on "I sent you an email", if doing what I have done in the past, i.e., put health insurance on a W-after Jan 1, is going to cost me $ I have put health insurance on my W-for the last years with PaycorIs it so hard for somebody to pick up a phone and call me? Regards, James Gislason