I reached out and left a message for this client on Thursday March 3rd but have not heard back as of today Monday March 7thThis account has been closed and we would still be willing to credit for the overdraft feesWe would need a copy of the bank statement showing these fees and we will process this credit
As part of the transition to Paycor your employer provided direct deposit account information. When the data was imported there was an error causing the routing number to be incorrect for your account. The funds were sent to First Federal Bank of the Midwest. First Federal Bank of
the Midwest notified Paycor that they were unable to deposit the funds into the account provided and they deposited the funds into an alternate account. They provided the account number the funds were deposited to and we updated the account information in our systemOur sincere apologies for the import error that initially caused the issue. It is our understanding that your account information has been corrected by your employer and the issue has been resolved. Please contact us should you need anything further. Thank you,*** *** * *** *** *** * ***
*** *** * *** *** * *** ***
*** *** *** * *** * ** ***
As a courtesy to the client, to express our commitment to our relationship, we have agreed to waive the fees for this requestThis has been communicated to the clientWe appreciate your feedback regarding our client communication for year-end processes and will pass this along to our communications team to ensure we are meeting all of our client’s needsIf there are ever any questions regarding your account or processes, please do not hesitate to contact us for assistanceThank you!
Till this day my account is now in the hole because of your draftI refuse to pay this because I have not heard from your company confirming my cancellation or have received any information from your company in regards to my complaintYou are simply ignoring the
situation
Regards,
*** ***
Mr. [redacted] and [redacted], was a prospective client interested in beginning payroll services with Paycor. In the process of investigating our services, Mr. [redacted] was unhappy with pricing for optional ancillary services and decided not to become a client. Mr. [redacted] signed...
an agreement with Paycor, which provides Paycor the permission to debit $100 from [redacted] bank account as a good-faith deposit to ensure the bank account is open and active. We have communication from Mr. [redacted], where he acknowledged the debit would take place. After Paycor received the signed agreement from Mr. [redacted] and [redacted], Paycor debited the $100 good-faith deposit from [redacted] bank account. Paycor made multiple attempts to connect with Mr. [redacted] to begin services, however he decided not to move forward with services. The conditions of our agreement, which Mr. [redacted] signed, includes the following conditions: “ Client shall forfeit deposits in the event Client terminates this Agreement prior to such initial processing of payroll.” Paycor was unable to immediately credit [redacted] for the good-faith deposit, as Paycor requires that this be submitted through an approvals process. We have credited the $100 good-faith deposit back to [redacted] and communicated this to Mr. [redacted]. The Paycor employees that Mr. [redacted] identifies in his complaint do not have the authority to credit a good faith deposit, however they did correctly initiate the request to the proper Paycor channels in a timely manner. We appreciated the opportunity to review Paycor’s products and services with Mr. [redacted] and [redacted] and would be happy to provide services in the future should it be needed. Sincerely, Paycor, Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the reply by Paycor is not accurate nor truthful, There were numerous fees not mentioned in the contract that I signed.I did sign paperwork authorizing the withdraw of $100.00 from our account but had also spoken with our sales rep and let them know we needed notification before the money was pulled from our account, the rep never contacted us before taking the monies from our account like she previously agreed to. While yes, they have finally refunded our $100.00 it was in no way a timely matter, it has taken us over 8 emails and 7 weeks to get our refund.They only responded to our concerns after we filed our complaint with the Revdex.comWe have received our money back and are willing to close this case satisfactorily.Respectfully,[redacted]
Paycor had a conversation with the client’s authorized CPA contact on 1/9/2017 prior to receiving this complaint on 1/11/2017. It was Paycor’s understanding at that time that the client’s concerns were resolved and the CPA would be working directly with the client to complete the client’s request....
Paycor has made several attempts to connect with the client since we were notified of the complaint and we are hopeful that this has been resolved to the client’s satisfaction. Paycor makes every effort to communicate the Year End process requirements and deadlines to our clients as we realize that this can be a busy time for them. Beginning in November, emails are sent and reminders are posted to the Home page of www.Paycor.com as well as My Notifications on the clients personal online Home page. The emails and online notifications include links to Year End webinars, checklists and video resources on our website. We also provide the ability for clients to hold their books open so they can make updates to their account after their last payroll of the year has been submitted. Due to IRS accelerated filing requirements, all entries for the calendar year must be submitted to Paycor within the calendar year. If clients submit changes for a previous calendar year, there are fees incurred for processing amended tax return(s) and W2C(s) as required to ensure compliance with the taxing authorities.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. This answer is not satisfactory. First, I would recommend that Paycor talk to the client to determine whether or not the client's issue is resolved rather than relying on the client's CPA to assess the client's level of satisfaction. Second, Paycor has made one, not several attempts, to contact me. Your one message was left on my phone on Thursday, Jan 11. I have since called Paycor back. Third, Paycor's statement that "emails are sent and reminders are posted to the Home page of www.Paycor.com as well as My Notifications" sounds like it comes straight out of the "dog ate my homework" playbook. This is, in my view, a pitiful attempt to justify lazy and sloppy customer service. I am not sure that I have ever spent more than 10 seconds on Paycor's Home Page and I don't ever recall looking at "My Notifications". I pay Paycor X dollars per month. In return, I expect Paycor to proactively notify me, not rely on "I sent you an email", if doing what I have done in the past, i.e., put health insurance on a W-2 after Jan 1, is going to cost me $500. I have put health insurance on my W-2 for the last 4 years with Paycor. Is it so hard for somebody to pick up a phone and call me?
Regards,
James Gislason
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I reached out and left a message for this client on Thursday March 3rd but have not heard back as of today Monday March 7thThis account has been closed and we would still be willing to credit for the overdraft feesWe would need a copy of the bank statement showing these fees and we will process this credit
As part of the transition to Paycor your employer provided direct deposit account information. When the data was imported there was an error causing the routing number to be incorrect for your account. The funds were sent to First Federal Bank of the Midwest. First Federal Bank of
the Midwest notified Paycor that they were unable to deposit the funds into the account provided and they deposited the funds into an alternate account. They provided the account number the funds were deposited to and we updated the account information in our systemOur sincere apologies for the import error that initially caused the issue. It is our understanding that your account information has been corrected by your employer and the issue has been resolved. Please contact us should you need anything further. Thank you,*** *** * *** *** *** * ***
*** *** * *** *** * *** ***
*** *** *** * *** * ** ***
As a courtesy to the client, to express our commitment to our relationship, we have agreed to waive the fees for this requestThis has been communicated to the clientWe appreciate your feedback regarding our client communication for year-end processes and will pass this along to our communications team to ensure we are meeting all of our client’s needsIf there are ever any questions regarding your account or processes, please do not hesitate to contact us for assistanceThank you!
Till this day my account is now in the hole because of your draftI refuse to pay this because I have not heard from your company confirming my cancellation or have received any information from your company in regards to my complaintYou are simply ignoring the
situation
Regards,
*** ***
To whom it May Concern:
Mr. [redacted] and [redacted], was a prospective client interested in beginning payroll services with Paycor. In the process of investigating our services, Mr. [redacted] was unhappy with pricing for optional ancillary services and decided not to become a client. Mr. [redacted] signed...
an agreement with Paycor, which provides Paycor the permission to debit $100 from [redacted] bank account as a good-faith deposit to ensure the bank account is open and active. We have communication from Mr. [redacted], where he acknowledged the debit would take place. After Paycor received the signed agreement from Mr. [redacted] and [redacted], Paycor debited the $100 good-faith deposit from [redacted] bank account. Paycor made multiple attempts to connect with Mr. [redacted] to begin services, however he decided not to move forward with services. The conditions of our agreement, which Mr. [redacted] signed, includes the following conditions: “ Client shall forfeit deposits in the event Client terminates this Agreement prior to such initial processing of payroll.” Paycor was unable to immediately credit [redacted] for the good-faith deposit, as Paycor requires that this be submitted through an approvals process. We have credited the $100 good-faith deposit back to [redacted] and communicated this to Mr. [redacted]. The Paycor employees that Mr. [redacted] identifies in his complaint do not have the authority to credit a good faith deposit, however they did correctly initiate the request to the proper Paycor channels in a timely manner. We appreciated the opportunity to review Paycor’s products and services with Mr. [redacted] and [redacted] and would be happy to provide services in the future should it be needed. Sincerely, Paycor, Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the reply by Paycor is not accurate nor truthful, There were numerous fees not mentioned in the contract that I signed.I did sign paperwork authorizing the withdraw of $100.00 from our account but had also spoken with our sales rep and let them know we needed notification before the money was pulled from our account, the rep never contacted us before taking the monies from our account like she previously agreed to. While yes, they have finally refunded our $100.00 it was in no way a timely matter, it has taken us over 8 emails and 7 weeks to get our refund.They only responded to our concerns after we filed our complaint with the Revdex.comWe have received our money back and are willing to close this case satisfactorily.Respectfully,[redacted]
Paycor had a conversation with the client’s authorized CPA contact on 1/9/2017 prior to receiving this complaint on 1/11/2017. It was Paycor’s understanding at that time that the client’s concerns were resolved and the CPA would be working directly with the client to complete the client’s request....
Paycor has made several attempts to connect with the client since we were notified of the complaint and we are hopeful that this has been resolved to the client’s satisfaction. Paycor makes every effort to communicate the Year End process requirements and deadlines to our clients as we realize that this can be a busy time for them. Beginning in November, emails are sent and reminders are posted to the Home page of www.Paycor.com as well as My Notifications on the clients personal online Home page. The emails and online notifications include links to Year End webinars, checklists and video resources on our website. We also provide the ability for clients to hold their books open so they can make updates to their account after their last payroll of the year has been submitted. Due to IRS accelerated filing requirements, all entries for the calendar year must be submitted to Paycor within the calendar year. If clients submit changes for a previous calendar year, there are fees incurred for processing amended tax return(s) and W2C(s) as required to ensure compliance with the taxing authorities.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. This answer is not satisfactory. First, I would recommend that Paycor talk to the client to determine whether or not the client's issue is resolved rather than relying on the client's CPA to assess the client's level of satisfaction. Second, Paycor has made one, not several attempts, to contact me. Your one message was left on my phone on Thursday, Jan 11. I have since called Paycor back. Third, Paycor's statement that "emails are sent and reminders are posted to the Home page of www.Paycor.com as well as My Notifications" sounds like it comes straight out of the "dog ate my homework" playbook. This is, in my view, a pitiful attempt to justify lazy and sloppy customer service. I am not sure that I have ever spent more than 10 seconds on Paycor's Home Page and I don't ever recall looking at "My Notifications". I pay Paycor X dollars per month. In return, I expect Paycor to proactively notify me, not rely on "I sent you an email", if doing what I have done in the past, i.e., put health insurance on a W-2 after Jan 1, is going to cost me $500. I have put health insurance on my W-2 for the last 4 years with Paycor. Is it so hard for somebody to pick up a phone and call me?
Regards,
James Gislason
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]