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Integrated Document Solutions Reviews (10)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: We were not informed that the sales person working on behalf of IDS (it was our understanding he was with the company) had left - nor does that take away from the completion of the deal signed and notarized between our company and IDS.The documents were signed at the end of June The property electric outlet was not done because we were never notified this was a requirement for the machine I have an email from July [redacted] that apologizes for not stating this was a requirement and then this conversion was paid for by IDS as an apology, which was greatly appreciated The ear**est notification was at the end of July when IDS's rep could come out to sign off and then August [redacted] was ear**est IDS could bring our machines after all of this was taken care of.Pay off check : we received a response from Asim A [redacted] on promising resolve that week Received an email from Joan W [redacted] on the same day stating she was checking with staff who does the mailing after speaking to her on the phone stating that check was in the mail Received an email from Tiffany on 11/ [redacted] stating " [redacted] ***." Balance check, again, was never received.We paid our first bill with IDS's contract on September *** In looking at the math, this is what we have come up with as the calculations provided in the business response is incorrect:$+ tax x remaining payments is $22,(Not $22,962.50)We received $in November (not $3,820.50) and then $in June = total payment of $12,280.50.$- $= $10,BALANCE DUEWe request this payment in a lump sum as prior installments were not paid promptly as promised, nor was that the condition of the original agreement In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

The sale was done by a independent sales person who left before the deal was completed The documents were signed in 6***/When we tried to deliver, the customer was not ready as the proper electric outlet was not done It took sometime before the electrical was done To accelarate the process IDS paid for the electrical work Equipment was eventually installed Aug **, The contract was effected in Sept [redacted] by the leasing bank as such the balance of their old lease (US bank) is months $1510+ tax $x remaining payments=$Payment to date $+ $To bring the account current we will issue check of $ There after $monthly x months The customer will have to agree to the amount before we can do this Please acknowledge this email when you receive it Thank you very much for all your assistance Joan W***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted]>, and have determined that my complaint has NOT been resolved because:[redacted]>

We were not informed that the sales person working on behalf of IDS (it was our understanding he was with the company) had left - nor does that take away from the completion of the deal signed and notarized between our company and IDS.The documents were signed at the end of June.  The property electric outlet was not done because we were never notified this was a requirement for the machine.  I have an email from July [redacted] that apologizes for not stating this was a requirement and then this conversion was paid for by IDS as an apology, which was greatly appreciated.  The ear**est notification was at the end of July when IDS's rep could come out to sign off and then August [redacted] was ear**est IDS could bring our machines after all of this was taken care of.Pay off check :  we received a response from Asim A** on 10/**/14 promising resolve that week.  Received an email from Joan W[redacted] on the same day stating she was checking with staff who does the mailing after speaking to her on the phone stating that check was in the mail.  Received an email from Tiffany on 11/** stating "[redacted]."  Balance check, again, was never received.We paid our first bill with IDS's contract on September [redacted].  In looking at the math, this is what we have come up with as the calculations provided in the business response is incorrect:$1510 + tax 130.25 x 14 remaining payments is $22,963.50 (Not $22,962.50)We received $3280.50 in November 2014 (not $3,820.50) and then $9000.00 in June 2015 = total payment of $12,280.50.$22963.50 - $12280.50 = $10,683.00 BALANCE DUEWe request this payment in a lump sum as prior installments were not paid promptly as promised, nor was that the condition of the original agreement.
[redacted]> 
[redacted]> 
[redacted]> 
[redacted]> 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.[redacted]>
Sincerely,
[redacted]

The sale was done by a independent sales person who left before the deal was completed.  The documents were signed in 6[redacted]/14. When we tried to deliver, the customer was not ready as the proper electric outlet was not done.  It took sometime before the electrical was done . To accelarate...

 the process IDS paid for the electrical work.     Equipment was eventually installed Aug **, 2014. The contract was effected in Sept ** by the leasing bank as such the balance of their old lease (US bank) is 14 months $1510+ tax $130.25 x 14 remaining payments=$22962.50 Payment to date $3820.50 + $9000. To bring the account current we will issue check of $3582.00  There after $1640.25 monthly x 4 months The customer will have to agree to the amount before we can do this.   Please acknowledge this email when you receive it   Thank you very much for all your assistance      Joan W[redacted]

The sale was done by a independent sales person who left before the deal was completed.  The documents were signed in 6[redacted]/14. When we tried to...

deliver, the customer was not ready as the proper electric outlet was not done.  It took sometime before the electrical was done . To accelarate  the process IDS paid for the electrical work.     Equipment was eventually installed Aug **, 2014. The contract was effected in Sept ** by the leasing bank as such the balance of their old lease (US bank) is 14 months $1510+ tax $130.25 x 14 remaining payments=$22962.50 Payment to date $3820.50 + $9000. To bring the account current we will issue check of $3582.00  There after $1640.25 monthly x 4 months The customer will have to agree to the amount before we can do this.   Please acknowledge this email when you receive it   Thank you very much for all your assistance      Joan W[redacted]

[redacted] is working with [redacted] directly regarding this situation.  We have received $5,000 and they still owe us the balance of $5,683 which needs to be paid immediately.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We are speaking to customer directly on this issue.  - - - - - - - -   Joan W[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

We were not informed that the sales person working on behalf of IDS (it was our understanding he was with the company) had left - nor does that take away from the completion of the deal signed and notarized between our company and IDS.The documents were signed at the end of June.  The property electric outlet was not done because we were never notified this was a requirement for the machine.  I have an email from July [redacted] that apologizes for not stating this was a requirement and then this conversion was paid for by IDS as an apology, which was greatly appreciated.  The ear**est notification was at the end of July when IDS's rep could come out to sign off and then August [redacted] was ear**est IDS could bring our machines after all of this was taken care of.Pay off check :  we received a response from Asim A** on 10/**/14 promising resolve that week.  Received an email from Joan W[redacted] on the same day stating she was checking with staff who does the mailing after speaking to her on the phone stating that check was in the mail.  Received an email from Tiffany on 11/** stating "[redacted]."  Balance check, again, was never received.We paid our first bill with IDS's contract on September [redacted].  In looking at the math, this is what we have come up with as the calculations provided in the business response is incorrect:$1510 + tax 130.25 x 14 remaining payments is $22,963.50 (Not $22,962.50)We received $3280.50 in November 2014 (not $3,820.50) and then $9000.00 in June 2015 = total payment of $12,280.50.$22963.50 - $12280.50 = $10,683.00 BALANCE DUEWe request this payment in a lump sum as prior installments were not paid promptly as promised, nor was that the condition of the original agreement.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] is working with [redacted] directly regarding this situation.  We have received $5,000 and they still owe us the balance of $5,683 which needs to be paid immediately.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]>, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: While IDS was fantastic in their sales pitch and bringing better equipment into our office, their follow up in adhering to the contract's buy-out clause was never met. IDS promised to cut a buy-out check for the cost of cancelling our contract with our prior printing service. It's been over 10 months with no sign of the check. After repeated inquiries and countless excuses, we managed to get one minimal payment with a promise that balance was "in the mail". We have yet to see this check. Last was yet another note stating we would receive a "payment plan" (not acceptable still) but have yet to see this "plan" either. We have had some small issues with the service as they claim to only have one car for their service technicians to use. This has caused some down time in our printer use and has caused our team to scramble in printing reports and proposals with looming deadlines.Desired Settlement: We would like IDS to honor their agreement and pay the balance due to us as written in the contract. We simply ask that they honor their many promises and adhere to their contractual obligation.

Business

Response:

The sale was done by a independent sales person who left before the deal was completed. The documents were signed in 6[redacted]/14. When we tried to deliver, the customer was not ready as the proper electric outlet was not done. It took sometime before the electrical was done . To accelarate the process IDS paid for the electrical work. Equipment was eventually installed Aug **, 2014. The contract was effected in Sept ** by the leasing bank as such the balance of their old lease (US bank) is 14 months $1510+ tax $130.25 x 14 remaining payments=$22962.50 Payment to date $3820.50 + $9000. To bring the account current we will issue check of $3582.00 There after $1640.25 monthly x 4 months The customer will have to agree to the amount before we can do this. Please acknowledge this email when you receive it Thank you very much for all your assistance Joan W[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

We were not informed that the sales person working on behalf of IDS (it was our understanding he was with the company) had left - nor does that take away from the completion of the deal signed and notarized between our company and IDS.The documents were signed at the end of June. The property electric outlet was not done because we were never notified this was a requirement for the machine. I have an email from July [redacted] that apologizes for not stating this was a requirement and then this conversion was paid for by IDS as an apology, which was greatly appreciated. The ear**est notification was at the end of July when IDS's rep could come out to sign off and then August [redacted] was ear**est IDS could bring our machines after all of this was taken care of.Pay off check : we received a response from Asim A** on 10/**/14 promising resolve that week. Received an email from Joan W[redacted] on the same day stating she was checking with staff who does the mailing after speaking to her on the phone stating that check was in the mail. Received an email from Tiffany on 11/** stating "[redacted]." Balance check, again, was never received.We paid our first bill with IDS's contract on September [redacted]. In looking at the math, this is what we have come up with as the calculations provided in the business response is incorrect:$1510 + tax 130.25 x 14 remaining payments is $22,963.50 (Not $22,962.50)We received $3280.50 in November 2014 (not $3,820.50) and then $9000.00 in June 2015 = total payment of $12,280.50.$22963.50 - $12280.50 = $10,683.00 BALANCE DUEWe request this payment in a lump sum as prior installments were not paid promptly as promised, nor was that the condition of the original agreement.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We are speaking to customer directly on this issue. - - - - - - - - Joan W[redacted]

Consumer

Response:

[redacted] is working with [redacted] directly regarding this situation. We have received $5,000 and they still owe us the balance of $5,683 which needs to be paid immediately.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

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