Integrated Moving Solutions, Inc. Reviews (2)
Review: In September of 2013 my family and I moved from [redacted], PA to [redacted], FL. We utilized Integrated Moving Solutions (IMS) to pick-up, transport, and deliver our belongings. During the initial pick-up portion of the move, IMS's mover damaged a number of our items. One item, our television stand, was so severely damaged that we had to place it in the trash rather than move with it. During the delivery portion of the move, IMS movers scratched the floors in our new home and some of the walls while moving items around the house. In addition to damaging our house there were a number of items that were damaged and/or missing. These items included a bookself (damaged), a keyboard (damaged), dishes (damaged), books (damaged), toddler bed (damaged), moving dolly (missing), and a car top carrier (missing). When we contacted IMS in order to report our missing and damaged items we were informed that we could obtain a claim form from the IMS website. Upon not finding the document on their website I contacted IMS again and we this time informed that we had to request the form from them over the phone and they would mail us the form. At that point I requested the form. I waited a week and requested the form be sent again. Since my initial request I have requested the form on six separate occasions and have never received it. The owner and operator of IMS also informed me that they found our car top carrier and mailed it to our new address. This item has never arrived. She also informed me that our dolly was mistakenly taken by one of her workers and was being used on one of her trucks, but that I could claim this item on the form and they would reimburse me $0.10 per pound that the dolly weighed.Desired Settlement: DesiredSettlementID: Refund
Given the fact that this company has delayed providing my family with the forms that they are required to by law and the fact that they admit to stealing a dolly from me (with no intention of returning the item) I would like them to fully reimburse me for the full cost of the damaged and missing items.