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Integrated Moving Solutions, Inc.

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Reviews Integrated Moving Solutions, Inc.

Integrated Moving Solutions, Inc. Reviews (2)

• Mar 25, 2020

Don't pay claims unless threatened !!!
I handled the coordination of the moving of my daughters things. This company was used to move her stuff brokered by National Express Moving. The company lost and broke stuff. My daughter put in a claim and they approved it but never sent her the check. After over 6 months, I called them several times and only went into voice mail. I contacted National Express Moving and they said it wasn't their problem but she would call Integrated Moving Solutions about it. After several weeks and several responses from National Express that she will ask again about the check, I never heard from them. I finally threatened the person at National Express Moving and I immediately got on a conference call with Integrated Moving and they finally sent the check to my daughter. Don't do business with either of these company's. They had no plan on paying the claim.

Review: In September of 2013 my family and I moved from [redacted], PA to [redacted], FL. We utilized Integrated Moving Solutions (IMS) to pick-up, transport, and deliver our belongings. During the initial pick-up portion of the move, IMS's mover damaged a number of our items. One item, our television stand, was so severely damaged that we had to place it in the trash rather than move with it. During the delivery portion of the move, IMS movers scratched the floors in our new home and some of the walls while moving items around the house. In addition to damaging our house there were a number of items that were damaged and/or missing. These items included a bookself (damaged), a keyboard (damaged), dishes (damaged), books (damaged), toddler bed (damaged), moving dolly (missing), and a car top carrier (missing). When we contacted IMS in order to report our missing and damaged items we were informed that we could obtain a claim form from the IMS website. Upon not finding the document on their website I contacted IMS again and we this time informed that we had to request the form from them over the phone and they would mail us the form. At that point I requested the form. I waited a week and requested the form be sent again. Since my initial request I have requested the form on six separate occasions and have never received it. The owner and operator of IMS also informed me that they found our car top carrier and mailed it to our new address. This item has never arrived. She also informed me that our dolly was mistakenly taken by one of her workers and was being used on one of her trucks, but that I could claim this item on the form and they would reimburse me $0.10 per pound that the dolly weighed.Desired Settlement: DesiredSettlementID: Refund

Given the fact that this company has delayed providing my family with the forms that they are required to by law and the fact that they admit to stealing a dolly from me (with no intention of returning the item) I would like them to fully reimburse me for the full cost of the damaged and missing items.

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Description: Movers

Address: 2435 Brambleton Rd Apt A, Baltimore, Maryland, United States, 21209-4340


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