Integrated Property Management, Inc.

LONE STAR REALTY& Property Management, Inc.[redacted]   ([redacted]September 15, 2017Property address: [redacted]Dear [redacted]:I have reviewed your dispute and the findings are as...

follows:Cleaning: I have provided a few pictures of the property to show cleaning was needed. This charge will stand.Re-inspection Fee: Per the Move Out Cleaning & Procedures Addendum: You will be charged a re-inspection fee if you fail any part of the inspection that requires a contractor/vendor to come out to perform a service you were responsible for.  I have enclosed a copy of the Move Out Cleaning & Procedures Addendum. This charge will stand.Repairs:  The only thing you annotated on your move-in condition form is scuffs. You were not specific or detailed as to where the scuffs are located.  This charge will stand.Accelerated Depreciation:  Carpet stains are not considered normal wear and tear. Carpet stains are considered negligence. These stains are present due to your occupancy. The location of the stains warranted the full charge of replacement for the rooms they are located. Instead I opted to only charge you depreciation. This charge will stand.Pest Control: You were charged for a pet violation during your residency. You are responsible for pest control if at any time you have a pet at the property. Per the Move Out Cleaning & Procedures Addendum: 22. Pest Control: You are required to have the property professionally sprayed for fleas upon move out if you had or have a pet. If a receipt is not provided at the time of move out we will have this service completed at your expense.  Carpets must be cleaned before this treatment is conducted.  You will responsible for the cost of pest control service if pests are found in the property at the time of move out (roaches, fleas, ticks). This charge will stand.Landscaping:  Per your lease contract Page: 2 Par. 12.2 Yard Maintenance. Unless Par. 9 says otherwise, you will be responsible for and pay for the following items: mowing and edging the lawn and maintaining all plants, trees, shrubs, etc.; watering the lawn and other vegetation; keeping the lawn, flowerbeds, sidewalks, porches and driveways free of trash and debris; and fertilizing lawn and plants. You were charged for the dead/missing bushes and grass. I have enclosed pictures. This charge will stand.I trust this letter has clarified your questions about your charges.Sincerely,[redacted]Property InspectorLone Star Realty & Property Management, Inc. Office:  ([redacted] Ext. [redacted]Please see attached

As previously stated, accelerated depreciation is charged to a tenant and the funds are released to the owner if all funds are available in the event they want the work performed. In the supporting documentation attached to the original complaint response, it clearly indicates the tenant has unpaid balance of which depicts the satellite dish removal, along with several other charges, remaining unpaid; therefore, funds weren't allocated to the owner's ledger for payout. Thus stating, there aren't funds available to dispatch a vendor to render services.

Good morning [redacted], Below we have outlined the chain of events (and work orders submitted to our office) regarding the complaint you received. Please let me know if you need any additional information. Tenant has been a tenant with Lone Star since 11/1/2006 All work orders received via the...

company website were responded to in a timely manner. 1. First mention of a ceiling repair: I believe this work order was called in when our inspector was conducting a high water consumption check at the property.---tenant did not actually submit this work order, it was submitted by a member of our staff. -kitchen ceiling sagging -rusted fridge 2. Work order for ceiling--- June 2015 it was dispatched June 17, 2015 -Vendor submitted an estimate for $475.00 to repair the ceiling.  –Estimate was sent to  the property owner and the owner declined because she had incurred other major expenses.  E.g. A/C replacement, roof repair, and large water consumption bill. 3. October 30, 2015  @ 5:44am tenant submitted the following work order: “Ac/heating thermostat malfunction. Rats wondering around apartment.” HVAC company was dispatched on October 30th, 2015 @ 10:30am 4. Tenant submitted another work order on November 5, 2015  (Thursday) @ 12:32 am and our office received it the following morning (Friday)--the work order was dispatched Monday November 7th---Maintenance Coordinator was off on Friday. “Hi, I had report a mice problem last week. I repaired one hole underneath cabinet, mice continued to make entrance into the apartment. This evening, I discover a wall saturated from rain damage, mice were able to gain entrance through damaged wall. I did a temporary repair for my mother. I've also taken pictures of damage to wall, from rain/mice. Assistance appreciated.” Many Nations was dispatched 11/07/15 Invoice states the following work was performed: Applied bait for rodents. Filled gaps and holes in AC closet. 5. The next work order submitted for this property is 3/25/16 for a leak underneath the kitchen sink –The plumbing company was dispatched the same day. One of our Maintenance Coordinators placed a follow-up call to the tenant on 3/30/15 where the tenant stated, “ the work was completed” and made no mention of the holes, ceiling, or rodent issue being unresolved. [redacted]Also, our Maintenance Manager states the tenant comes into the office regularly to pay rent and usually speaks with her, but never made mention of any repairs needed. Very Respectfully, [redacted], Office Manager

Complaint: [redacted]
I am rejecting this response because: What I asked for was not given. I will break this down per charge after proper documentation that proves that I didn't do an item and the company did than I will make arrangements to pay. Reinspection fee due $28.50 I will pay due to not being there for the inspection Cleaning $232 I had professional cleaning done and have pictures, I would like an itemized list of things that were cleaned by the company Carpet cleaning $211.09 I had the carpet cleaned professionally and have pictures I would like pictures from company proving what they cleaned. Acc depreciation of carpet, $200 if the carpet were cleaned by me and then by the company how do I get charged a cleaning fee, did the company replace the carpets? exterminator service $102.84 this was done and no where in the lease does it state that proof is needed. I want an itemized bill for this service from the company Tenant damage charges $1297.35 I want an itemized and detail with pictures of all damages that where done and fixed. Reletting fee $786.25 according to the lease agreement this should only be charged if I fail to move in or fail to give written move out notice (which I did give written notice) proof of where I failed this clause electric bill $100 and water $50 according to lease can only be charged if I fail to put utilities back in the company's name. I would like proof of this charge by the utility company Collection commission fee $1346.92 the company failed to notify me by mail, certified mail, email or by phone, this was placed with a collection agency on there own accord I will not pay. So I would like picture and copies of all bills and itemized of all damages, everything needs to be detailed down to the penny. I would like this with in 30 days of the company being notified by the Revdex.com. If failure to provide any portion of this information or documentation, I expect the company to update the credit agency for removal or proper documentation to my credit report.
Regards,
[redacted]

Mr. [redacted] and Ms. [redacted] moved out on July 22, 2015. The move out inspection was completed on July 24, 2015 and the utilities were being shut off on 7/28/2015. Per the move out addendum that the tenants are given at the time they move in and when they put in their notice to vacate, it states all of...

the requirements for a move out and annotates that the utilities are required to be on for 5 business days starting the day after the tenants turn in their keys, not to include weekends or holidays. Their deposit reconciliation was mailed to them on August 19, 2015 with a balance due of $548.10 after the deposit of $500 and pet deposit of $300 was applied towards some of the charges. Mr. [redacted] and Ms. [redacted] disputed the charges on September 2, 2015, in which the inspector responded to the dispute and adjusted the water bill, due to them providing proof that the water was on for 5 business days.  The electric bill that they provided in their dispute letter stated it was on for only 4 days, so this charge was not adjusted. The inspector explained, in detail, each induvial charge, why it was charged to them, and provided pictures justifying each charge assessed. The inspector also explained that it is against company policy to provide a 3rd party vendor’s pricing. The carpet that was replaced in the living room, was replaced due to excessive dirtiness and not due to the water leak next door, pictures were provided. The carpet cleaning was done on the remaining carpet that was not replaced which was the stairs, hallway, and bedrooms. Per their move out requirements, tenants are required to have the carpets professionally cleaned before move out providing a receipt that it was completed. The tenants are also required to have a pet enzyme treatment done whenever there is a pet on the property. A re-inspection fee is charged when the tenants fail any part of the move out inspection, whether the tenants are present or not. This information is provided to every tenant that puts in their written notice to vacate on the move out addendum and was explained in the dispute response.  Mr. [redacted] and Ms. [redacted] disputed again on October 9, 2015 with the same complaints as their original dispute. The inspector again explained all the charge in detail and provided a copy of the invoice of the work that was completed and explained that the vendors do not charge labor and that they only charge a service call fee. The inspector sent the response certified mail on 10/23/2015 and the letter was returned back to the office on 11/21/2015 stating it was refused by the recipient. Our office feels we have provided sufficient supporting documentation to justify all charges assessed to their account.

Mr. [redacted] submitted two work orders on 3/14/16, one for a plumbing leak because he thought there was a leak coming from the washer valves in the laundry room, and another for the a/c stating, “The a/c is leaking.” Both work orders were addressed the same day they were placed by the previous...

resident; however, it was determined by both vendors that neither of those things reported were actually leaking. Typically, when an issue is reported and there aren’t any issues found with the specified work order, the tenant charged for an unnecessary service call fee incurred by the property owner, but as a courtesy he wasn’t charged. A third vendor was sent to the property on 3/15/16 in which he submitted an estimate for a French drainage system on the exterior of the property due to the location of the building being at the bottom of a hill. The same vendor treated the walls of the mildew affected areas while the tenant was present to alleviate any future issues from arising. A follow up call was placed from our Maintenance Department on 3/17/16 and the notes on the account read as follows, “per tenant, the tech came out, all mildew was alleviated and the tenant stated to the tech that he was surprised at how well the chemical treatment worked and the “walls looked brand new.” At which point our office received no future correspondence from him until the following month. Mr. [redacted] came into our office requesting to be released from his lease contract the first week of April 2016. He explained that he thought he had an allergy to mildew (not the same as mold) as he had a reaction to “something” in the property. He spoke with our office manager who explained to him that she could request the owner release him from his contract, but there were no guarantees. He expressed his gratitude while in our office and understood he’d wait to receive an update regarding being able to be released financially from his contract. Within 30 minutes of leaving our office he was notified that the owner was willing to release him from his contractual obligations (although not required), under the conditions that he remove all of his belongings and clear the property properly. He wasn’t expected to clean the property; however, he was expected to leave it empty, return his keys, and free of any damages that weren’t preexisting. He informed our office that he would be out of the property by the end of the month (April 30, 2016) and would ensure we had keys to the property releasing him from possession and would provide us with a forwarding address to send any remaining security deposit left, if he cleared as instructed. On 5/6/16 our office called Mr. [redacted] because we hadn’t received keys or rent payment for the month of May to indicate if he had decided to stay in the property. Upon sending an inspector to the property to check for vacancy, we discovered he was still considered to be occupying the unit. We placed several phone calls without resolve for a couple weeks at which point we called his emergency contact. We were informed that he was still looking for a place to move in to. Mr. [redacted] finally reached out to our office stating he had been sick, but was indeed planning to vacate the property now by the end of the current month and would make sure he turned in keys (now June 2016-keeping in mind he hasn’t paid rent since April 2016). The next month, we sent an inspector to the property to check for vacancy and he had vacated, but not under the conditions outlined in his release from his lease contract. Not only did he not turn in the keys to the property as promised, but he left the property in pretty bad condition as well. Pictures are attached to document the above statement as factual information. Our office sent Mr. [redacted] account to collections for the charges related to having the items addressed that he was supposed to have taken care of prior to our office taking back possession of the property. The owner of the property, in good faith, didn’t charge him for the remainder of his lease term, but he is still responsible for the rent for the additional months he occupied the property as the owner lost potential rent from another resident while he held over in the property. In addition he was charged for the damages he caused to the unit and the non-returned key charge. There was also evidence of an unauthorized pet on the property which resulted in pest control per our move out addendum provided to every tenant upon move in. His account was adjusted to remove the rent per the owner’s request; however, is still responsible for the items that needed to be address because he didn’t hold true to the conditions provided releasing him from the remainder of his lease contract. Lone Star Realty will forego the reletting charges for defaulting on his lease, but he is still responsible for the late fees accrued for not paying rent the months he exceeded his original vacate date. As of today his updated balance with all documented proof of fees is $$2277.95. His guarantor was removed from the collections account, but our decision is final regarding the amount he owes due to his negligence in returning the property as initially agreed. We are willing to work out payment arrangements with him if he’s unable to remit payment in full; however, the remaining balance is non-negotiable.

Over the course of a month and a half there were a few HVAC issues that took place at Ms. [redacted]’ s residence; to include, the specific incident she mentions regarding the evaporator coil (the other issues were unrelated to what she was charged for. Our office received notification from two...

separate licensed a/c technicians stating the coils were clogged with pet hair due to the unsanitary conditions of the property. The initial visit from the after-hours company sparked an inspection of the property because our office was informed the property wasn’t being taken care of, there were unsanitary living conditions, and the closet in bedroom couldn’t be accessed to give a proper diagnosis because of the amount of trash and boxes that were blocking his access.On July 20, our office conducted a surprise inspection to check on the property condition and much to our surprise it was not being taken care of. In light of this discovery, our Office Manager contacted Ms. [redacted] to notify her that the home would need to be cleaned up immediately and also informed her that the a/c coil cleaning would be a charge she is ultimately held accountable for. She begun to express her remorse for the condition of the home and stated she would have her kids clean it up for a re-inspection and for the vendor to be able to access the closet while she and her husband were on the road for his job. Ms. [redacted] also stated she would be able to file a claim with [redacted] because she has renter’s insurance. She was instructed to have the claim’s adjuster contact our office with any specific requests they made need to help her with the claim process. Although she was in the process of submitting a claim, she is solely responsible for remitting payment and would have to be reimbursed from her insurance company. As instructed, her insurance adjuster called and spoke with our Maintenance Manager regarding the repair in question. He was then informed the repair needed was caused by pet hair clogging the evaporator coil. During this time it was asked if they needed pictures of documentation and he stated, he had all the information he needed. Historically, it would be assumed they would deny the claim based on the information provided. Ms. [redacted] received emails and letters regarding the due date of her repair bill and she opted not to pay them timely based on the assumption [redacted] would be paying it for her which led to late fee accrual. As previously stated, any charges assessed to her account are her sole responsibility in assuring they are addressed per her lease agreement as the appropriated funds are refunded to the property owner, not Lone Star Realty. She refused to make a payment until we approached eviction status, at which point she threatened legal action on a repair that was deemed her responsibility and was not normal wear and tear.  Very Respectfully, [redacted], Office ManagerLone Star Realty & Property Management, Inc.[redacted], [redacted], Texas [redacted]Phone: [redacted] Ext[redacted] | Fax: ([redacted]

We have investigated this thoroughly.  The pictures are the correct ones, the lighting makes the refrigerator look like it is white but it is not.  There is no further response to this complaint.

We have attached pictures to depict all cleaning charges assessed to the previous resident's account. In addition, there's an attachment of the move out cleaning addendum which outlines reasons a resident can be charged for specific items e.g. pest control, utility charges, reinspection fees, etc....

The reletting fee was charged because the tenants defaulted on their final rent payment per their lease agreement and notice to vacate. We encourage all tenants to refer to paragraph 10 and 36 of their lease to ensure a full understanding of any and all penalties assessed regarding rent or reletting charges. We trust the documentation provided justifies all charges assessed.

[redacted] 3500-A Dustin Court Killeen, TX  Ms. [redacted] resided at 3500-A Dustin Court from Feb 2006-Feb 2015.  Our property inspector conducted a move out inspection on February 20, 2015 as scheduled with the resident.  At this time, the walls were black with what appeared to be...

smoke damage.  The resident was asked if she had a fire in the unit that she had not reported.  She said “no” she had burned food a couple of times but no fires.   She emailed stating that there were two or three incidences where she had left boiled eggs & sausage on the stove top that burned and caused a thick black smoke in the home & caused the smoke alarms to go off.  The insurance adjuster felt the damage was from burning candles and incense but she claimed she never burned candles or incense because she had severe allergies.  She was asked to put that in writing so it could be turned into the insurance company.  The email was not to trap the resident, it was an effort to determine what had caused all the damage in the home at the request of the insurance adjuster and owner.  It was also speculated that it could have been an electrical fire as there were bursts of smoke at the top of the electrical outlets.  An electrician was hired to assess the damage and the local fire marshal was also contacted to see if he could determine what had caused the damage.  The damage to the walls surpassed “normal wear and tear” even for a long term resident.  The walls, ceilings, AC vents, grout, carpet and window blinds were damaged with smoke throughout and the resident was charged for these damages.  The resident was originally charged $1,975.00 to fully paint the property but the owner agreed to reduce it to $500 as part of their negotiations to resolve the issue- giving her a significant reduction for time she rented the unit. The tenant was charged $315.00 for duct cleaning as a result of the smoke damage.  This was the charge by an independent vendor that the owner had to pay.   The technician stated on the invoice “there was lots of black residue and soot in the vents.  Could have been caused by a small fire or continuous lighting of candles or incense.  Grills were in terrible condition and could not be cleaned.”   This damage is not considered to be “normal wear and tear” which is why it is not listed specifically on the Move-Out Cleaning list.  Tenants are not required to have the AC ducts cleaned unless they have caused damage to the ducts that makes it necessary to have them cleaned. The owner did agree to split the cost due to the number of years the resident lived on the property and she was charged $157.50.  However, it is stated in the lease that the resident will pay the entire cost for any repairs or condition caused by the resident.   This condition, as well as the wall damage, was caused by the resident.    It is important to note here that the resident and owner have met with the property manager to discuss the move out charges multiple times. The cost to replace the carpet was $1,246.56.  The resident was charged $747.93 which is 60% of the total cost.  The carpet needed to be replaced due to the black smoke damage around the edges of the carpet in each room that is carpeted. (living room, hallway and 3 bedrooms) The resident states that a number of years ago during a heavy rain that water came into her unit.  She also states that was taken care of at the time of the occurrence.  Carpet that gets wet from a storm does not automatically warrant carpet replacement.  That is assessed at the time by the carpet company.  In general, a water extraction, blowers in some cases to dry the carpet, cleaning and deodorizing is sufficient to resolve most issues like this.  The cost of $108.00 for grout cleaning was removed because the owner decided to forgo that work. The tenant was charged $195.00 to clean the property, again this is the exact amount charged by an independent cleaning team that was hired to properly clean the unit.  The following areas had to be cleaned: doors, oven, kitchen cabinets, drawers, refrigerator, countertops, toilets and bathtub. At one of the meetings between the resident and management, the tenant was shown pictures of the wall damage as well as the areas that needed cleaning.  (A request for printed pictures was never requested.) The tenant was provided a revised statement of charges based on negotiations with the owner of the property.  Her new balance is $1,330.43.  This is far less than what the actual amount the resident is liable for. At our last meeting, the owner determined she would pursue the resident in court if the adjusted amount was not paid.  Pictures have been provided with this response.  [redacted] Lone Star Realty & Property Management Inc. http://www.tourfactory.com/1308389 Good Afternoon Jeslene,Attached is the response to the complaint ID #[redacted].  The link above is a visual tour showing the pictures of this unit; smoke damage to the walls, vents, and carpet.Please let me know if there is anything more you need.  It is my understanding the owner is pursuing this resident in small claims court.

Complaint: [redacted]
I am rejecting this response because: I don't feel it is fair and I don't feel I owe the full amount. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I feel that Mr. [redacted] has not lived up to his end of the agreement when we signed with Lone Star. He wants to make a it a point to say that the addendum doesn't have any weight to it. An addendum is two fold. 1. It releases liability in the event of an injury. 2. It protects the owners in the event that it is damaged. Mr. [redacted]'s employee [redacted], said that one will be included, that never happened. Furthermore, if an addendum has no meaning to it, why include it. Property Managers are supposed to take care of the owners property while under their care. Mr. [redacted] has failed to do this and should be held liable.
Regards,
[redacted]

Mr. [redacted] and the homeowner reached a mutual agreement in vacating the property on 8/31/16 without any penalty to him as long as they cleared the property per the move out requirements stated in their lease agreement. There was a clerical error on Mr. [redacted]'s account; however, it has since been...

corrected and is reflective in the system. His account still presently holds a credit, which will be refunded with any other credits on his account less lawful deductions related to his move out inspection (security deposit) within 30 days as allowed per rental law requirements.  Mr. [redacted] is incorrect in stating he was told we take 30 days to perform the move out inspection. The inspection was completed at the beginning of September and the owner of the property has taken possession. The 30 day timeframe mentioned is solely related to reconciling a tenant's security deposit, not the actual inspection date.

Our office received a certified letter from Ms. [redacted] regarding her deposit reconciliation. Our inspections department immediately responded via mail, to the forwarding address on file, on 9/27/16 disclosing the name and address of the person now in possession of any funds she was charged for and is...

now disputing. Typically, our office would conduct the research on an owner's behalf; however, this property was a management termination and is no longer in our inventory of homes. Ms. [redacted] is correct in stating she signed a lease in our office; however, her lease agreement is not with Lone Star Realty as we are the intermediary. On page 1, paragraph 1 of her lease, it states her contract is between herself and the property owner, not Lone Star Realty. Although Ms. [redacted] states she left the home in pristine condition, there was indeed a stale cigarette smoke smell during the time of the move out inspection. Also, Ms. [redacted] admitted to the property owner during a personal visit to their home earlier in the year that she smoked inside their home. Smoking is not considered normal wear and tear and any fees associated with the cost of ridding the smell or any other damages are strictly the responsibility of the tenant.  On September 28, 2016 Ms. [redacted] called into our office and spoke with our Office Manager, who provided her again with all information she requested regarding who she would be disputing any charges with so we find it disheartening that she would fabricate an untrue complaint to your office. She then stated she was working out of state and hasn't been home so she wasn't entirely sure if she'd received the packet we mailed to her with the information she states we never provided.  She was never advised to pursue legal action by anyone in our office; however, she stated she would be suing whomever was responsible for her security deposit if she didn't receive it back in full. She began asking if she could sue for the $400.00 a day loss in wages she would incur if she decided to take the homeowner to small claims court and was advised that we cannot offer legal advice and to seek counsel for clarification. Lastly, as previously stated Ms. [redacted] was not only provided all requested information in writing, but via phone as well. Our office stands firm in all statements made.

Good afternoon,I have been receiving error messages once I press the proceed link on your website. It will allow me to upload the supporting documentation and type my response, but it cycles for a few minutes and follows with an error code stating, “the following page may be temporarily unavailable,...

moved, etc. I have inserted our response below. Any help you can offer will be greatly appreciated.Below I have inserted the response from the inspector that conducted the move out inspection following Ms. [redacted]s departure from the property. In addition, I have attached the allowed number of pictures depicting the previous resident left the property in less than desirable or rentable condition. She also broke her lease contract which resulted in termination fees as allowable per her lease contract. While Ms. [redacted] did send a referral, the prospect never placed a security deposit thus the property was placed back on the market and was re-rented on 1/16/16. The property also has several damages as a result of her tenancy that weren't annotated as preexisting and previous tenant pictures are on file to confirm the damages she was charged for were not there prior to her occupancy. We stand firm in all charges assessed to her account and will provide further documentation if needed/requested.  The tenant did not fulfill her lease term.  She turned in her keys on 11/4/15 and her lease term did not end until 1/31/16.  She was charged for November, December and half of January rent, cleaning, damages, carpet damage, pest control (fleas), utilities and a re-letting fee (85% of her rent) due to not fulfilling her lease term. Originally the tenant had given notice that she was moving and had found another tenant to take over her lease.   The person she found filled out the rental application but never returned with the security deposit. Since she did not find a replacement to take over her lease, she was held responsible for the remainder of her lease term.Very Respectfully, Brandee L. Camp, Office ManagerLone Star Realty & Property Management, Inc.[redacted], Killeen, Texas 76542Phone: ([redacted] | Fax: [redacted]www.lonestarrealty.net

Complaint: [redacted]
I am rejecting this response because:It is FALSE that I never submitted my receipts. They WERE submitted with my paperwork, and I mailed copies later! I know Lone Star Realty will never admit that an error was made on their part. I used vendors that were APPROVED by Lone Star Realty. Receipts were submitted! Copies of the receipts were left at the house. The fact that I was unable to be present during the inspection, should NOT be reason enough to rip me off! Then ripping me off even further by charging me a reinspect fee is beyond insulting! I work, I have a job, and was unable to be present because I was nearly 300 miles away at a new employer. I know this matter will never be resolved, I do NOT accept the response from Lone Star Realty, they have done this to many, many others as well. Read the on-line complaints! Unethical management agency. I have rented from other agencies before, and ALWAYS received most of my deposit back. I was told if there is anything wrong, the approved cleaning vendor would be brought in to remedy it. That didn't happen! I was charged double!Even during my mid-term inspection I received a satisfactory inspection, I followed all of THOSE requirements, and even submitted my copy of the carpet cleaning THEN as required! Why would I have gone through the extra expense of having Lone Star Realty's own authorized vendors to do the work, and ensuring that I followed all of the move-out instructions (with the exception of being present during the move-out inspection), and then not follow through? Does Lone Star actually believe their own garbage? The fact is, Lone Star Realty is an unethical management agency that will do whatever they can do to keep their tenants deposits. Their online complaints fully back my claim!Furthermore, TAKE ME OFF OF LONE STARS RENT PAYMENT REMINDER, as I STILL receive those every month as if I still owe rent, and I haven't rented since MAY!  
Regards,
[redacted]

April 18, 2016 [redacted] Manteca, CA 95336 Dear [redacted]: I have reviewed your dispute and findings are as follows:   Garage door: The garage door didn’t break. It was damaged. Per technician, believes tenant caused the damage due to the door being locked when...

opener was used. Therefor you were charged for the repair.   Laundry room door: There are no work orders for this in our system. It was also not listed on your Move in Inventory and Condition Form.   Closet Shelf: The top right shelf in the master bedroom closet was missing at time of move out inspection.   Baseboards: You were not charged for baseboards at all.   Stickers on front door: There was sticker residue that had to be removed from the front door.   Repainted room: You were not charged for repainting of a room. You were charged touch up paint on an entry door to bedroom 3 and touch up paint on the left shelf inside the master closet.   Re-inspection fee: Per the Move Out Cleaning & Procedures Addendum: You will be charged a re-inspection fee if you fail any part of the inspection that requires a contractor/vendor to come out to perform a service you were responsible for.   Utilites: You did not provide us with the disconnect date of your utilities. If you provide us with proof of your utility disconnect dates we can re-evaluate this charge.   Stud Removal: You were not charged for this. You were charged for the nail removal in the hallway.   Every charge that you received were things not listed on your Inventory and Condition Form that you turned in at time of Move-in. Every charge you received was tenant caused during your occupancy. I trust this letter has clarified your questions about your charges. Sincerely, [redacted] Property Inspector Lone Star Realty & Property Management, Inc. Office:  [redacted]

Lone Star Realty does not send rent reminders to any of our tenants. Any notification Mr. [redacted] is receiving will be coming from a third-party and he will need to unsubscribe to the emails to resolve the issue. Secondly, since he hasn't mentioned anything different from the previous complaint our office will consider this dispute closed based on the documentation and information we have related to his tenant file.

Complaint: [redacted]
I am rejecting this response because:I apologize, but in order to respond to this response within the allotted 6 day period (about to make an overseas trip) I must be brief. I will answer all portions of the response by pasting the response with my comments beneath.He takes issues and claims he has been charged "exorbitant charges for simple fixes" to his property and this statement could not be more false.Exorbitant charges for simple fixes. After being told the fixes that were made, I can see why you would think this is false. However, put yourself in my shoes. I receive no notification besides the following on 7 JUL 15:Fencing Repair $80.00.  Being that the house was built in 2010-2011, I cannot see how a fencing repair (which I never was told anything was wrong...) would cost $80. I did repairs to the fence myself and paid at most $2 per picket. So a cost of $80 without receiving a response for over a month (after numerous emails and voicemails) leaves me to infer that about 40 pickets were damaged...Or let's say 20 to factor in labor costs...Absolutely 0 notification besides "Fencing Repair $80.00" and after calling and sending emails for a month, I'm just supposed to assume that the price is fair? -Rekeying of locks - concur, this was not an "exorbitant amount." However, I did leave multiple voicemails and emails with no response from [redacted]. Finally after about 10 calls I was able to reach [redacted] and she explained the cost.-toilet and kitchen sprayer not operating - Both are simple fixes. However, again the only information I was given is as follows: " Commode and veggie sprayer 86.39"  What am I supposed to think after not receiving a response in about a month when I asked about the charge? I've made fixes myself and did not need to pay nearly as much. However, I understand that labor is the most expensive part of repairs. But without receiving any kind of response what am I supposed to assume?-A/C - again, the issue is not the cost. it's the fact that this charge was not explained. Also, I do not appreciate the personal attack. I am a soldier and in fact the reason I'm typing this response in such a rush is because I am about to be overseas. The temperature there is over 100 degrees consistently. In fact I've spent over a year overseas in above 100 degree months and did not have a single bit of air conditioner. If you had told me that the A/C was out I would have accepted it. And although the current tenant is a soldier, I do not accept him to go through the same thing. Your comment infers that I knew why the charge was so high. In fact, I didn't even know there was an after hours call until after a month of asking about this expense!  I simply wanted to know what was wrong with the A/C. However, you failed to provide that information and now are turning the comment into a personal attack trying to say that I am expecting the renters to live in a hot house over a weekend. RIDICULOUS!-No the cost is not the issue. The reason I considered the cost was exorbitant was because I did not receive a response to my inquiries until AFTER I had filed the complaint! Your extreme lack of communication is the issue. It is not unreasonable to expect to receive a response to a voicemail, email, within a week. I would like to receive a response within 24 hours, but I can understand that tempo can be high, especially during the summer. However, a month of no responses is completely unacceptable.-Intense anger? I'm not one that has intense anger. Mistakes happen. I get it. I do believe this is a "gross negligence." If you had to trust someone with your $200k house and a simply 2 minute proof read would catch the error, wouldn't you expect someone to make sure the contract was proof read before taking it in for the renters to sign the lease?-I would not classify my reporting to Revdex.com as "extreme and unreasonable." I did not have the intention to "damage" the company reputation. I was simply trying to give the company a review. Just because the review is unfavorable does not mean that it is meant to damage a reputation. I do look forward to working with you in the future because my house is being taken care of. However, the lag in communication is completely unacceptable. It takes less than 5 minutes to at least acknowledge receipt of an email. I send and receive over 200 emails a day and am often typing emails on my blackberry to ensure that I give responses in a timely manner. I was and still am, completely justified in expecting timely reponses to inquires when I am asking about my property. This is in no way "extreme" nor is expecting a 1 day-1 week response to at the very least acknowledge the receipt of a message "unreasonable." I cannot attest to the way you have taken care of my home, because I am not able to see it myself. But I know I receive a payment every month and for that I am grateful. However, I would say that your customer service is sub-par and should you look for a place to focus your efforts to continue growing into a better company, customer service is where you should focus.Please do not hesitate to call, Email, or respond to the response to provide feedback. However, please realize that I will be overseas and my responses may come in over a day (at most 2).
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]