Integrated Systems, Inc.

The company responded via phone as follows: The company states this job was performed several years agoThe company states they have nothing on their records that they were supposed to replace the area in question.The company offered to move the sink at no cost and the consumer wanted the company
to pay and replace the floorThe flooring company cut out the flooring in such a way that wouldn't go back. The company says there is nothing in writing that they were to replace the pipe underneath.

Due to ongoing legal proceedings, First Bank and Trust Company is unable to comment on the specifics of this complaint

The company responded via phone as follows: The company states this job was performed several years agoThe company states they have nothing on their records that they were supposed to replace the area in question.The company offered to move the sink at no cost and the consumer wanted the company
to pay and replace the floorThe flooring company cut out the flooring in such a way that wouldn't go back. The company says there is nothing in writing that they were to replace the pipe underneath

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I had a conversation with Jason in which he denied installing the floorI cannot recall if it was via email or telephoneThe initial problem with the floor was never remedied with new materialThe flooring was partially removed by the flooring installer and the Armstrong representatives when they found water underneath the flooringThis problem existed immediately following the completion and continued to persist and further degrade the flooring until the flooring failed, at which point Armstrong representatives inspected the siteThey produced a report which explained the issueBefore the work started, I did in fact discuss with Jason that I felt the entire pipe should be replaced, and he assured me that it would beIt is irrelevant as to whether or not he can recall the conversationWhy would a professional leave only a few inches of old pipe remaining when the rest of the pipe in its entirety was replaced due to age and deterioration? it was in fact discussed and agreed uponI did send an email thanking them for their work as I was initially happy thinking that the job was completed as promisedI could not have had prior knowledge of the failure that awaited usThe run around, lack of follow up or support only started after the invoice was paidI find it strange that the company claims to recall specific details regarding the job when throughout my attempts at warranty claim they repeated stated they were unfamiliar with the particulars of the site and had to schedule several follow up appointments to re-familiarize themselves with the site--further prolonging a resolution. While I appreciate the $offer, it has been months without a resolution (and a kitchen floor)I would consider resolving this dispute if that figure were more proportional to the scope of the jobAs a police officer I understand that a full refund will be unlikely without civil court assistance, but I would like to move on and start remedying the situationI am willing to resolve the matter with a fair offer
Regards,
Gregory K***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

We have spoken with the customer & apologized for the issues & also issued a full refund for the initial workOur cables are stuck due to the line needing a repair & the customer has since hired us to make the repairs.Thank you,Jason

*See Attached

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I had a conversation with Jason in which he denied installing the floor. I  cannot recall if it was via email or telephone. The initial problem with the floor was never remedied with new material. The flooring was partially removed by the flooring installer and the Armstrong representatives when they found water underneath the flooring. This problem existed immediately following the completion and continued to persist and further degrade the flooring until the flooring failed, at which point Armstrong representatives inspected the site. They produced a report which explained the issue. Before the work started, I did in fact discuss with Jason that I felt the entire pipe should be replaced, and he assured me that it would be. It is irrelevant as to whether or not he can recall the conversation. Why would a professional leave only a few inches of old pipe remaining when the rest of the pipe in its entirety was replaced due to age and deterioration? it was in fact discussed and agreed upon. I did send an email thanking them for their work as I was initially happy thinking that the job was completed as promised. I could not have had prior knowledge of the failure that awaited us. The run around, lack of follow up or support only started after the invoice was paid. I find it strange that the company claims to recall specific details regarding the job when throughout my attempts at warranty claim they repeated stated they were unfamiliar with the particulars of the site and had to schedule several follow up appointments to re-familiarize themselves with the site--further prolonging a resolution. While I appreciate the $750 offer, it has been months without a resolution (and a kitchen floor). I would consider resolving this dispute if that figure were more proportional to the scope of the job. As a police officer I understand that a full refund will be unlikely without civil court assistance, but I would like to move on and start remedying the situation. I am willing to resolve the matter with a fair offer.
Regards,
Gregory K[redacted]

We have spoken with the customer & apologized for the issues & also issued a full refund for the initial work. Our cables are stuck due to the line needing a repair & the customer has since hired us to make the repairs.Thank you,Jason

In response to the complaint filed with the Revdex.com by [redacted] on June 13, 2015.please be advised of the First Bank and Trust Company's position regarding this account:As Mr. [redacted] acknowledges, the three trustees are not in agreement regarding plans to distribute thefunds in...

the account. Upon the advice of First Bank and Trust Company legal counsel, the bank wasadvised to place an administrative hold on the funds until a court of competent jurisdiction could make adetermination directing the removal of the hold and set forth the individuals who have the proper andlegal authority to withdraw such funds. Following this counsel, First Bank and Trust did place anadministrative hold on the account which will remain until such Court direction is received.First Bank and Trust Company advised Mr, [redacted] that the Bank would provide an alternate remedy, inthat the Bank would comply with distribution requests if all three trustees could reach a written agreementregarding the handling of the account. Since no agreement regarding the handling of the account has beenreceived and the trustees remain in dispute, First Bank and Trust does not believe it is appropriate to beplaced in the decision-making role of determining which family member (trustee) to support.The allegation that a "corrupt" relationship exists between a trustee and Bank officers is an injudiciousclaim by Mr. [redacted] without foundation or merit. First Bank and Trust will continue to maintain theadministrative hold on the trust funds until an appropriate Court authority can provide a directive on theproper distribution of funds or until such time that all three [redacted] family members reach a compromise.Sincerely,[redacted]Vice President, Compliance Officer