Integrated Systems

In response to the complaint filed with the Revdex.com by [redacted] on June 13, 2015.please be advised of the First Bank and Trust Company's position regarding this account:As Mr [redacted] acknowledges, the three trustees are not in agreement regarding plans to distribute thefunds in the accountUpon the advice of First Bank and Trust Company legal counsel, the bank wasadvised to place an administrative hold on the funds until a court of competent jurisdiction could make adetermination directing the removal of the hold and set forth the individuals who have the proper andlegal authority to withdraw such fundsFollowing this counsel, First Bank and Trust did place anadministrative hold on the account which will remain until such Court direction is received.First Bank and Trust Company advised Mr, [redacted] that the Bank would provide an alternate remedy, inthat the Bank would comply with distribution requests if all three trustees could reach a written agreementregarding the handling of the accountSince no agreement regarding the handling of the account has beenreceived and the trustees remain in dispute, First Bank and Trust does not believe it is appropriate to beplaced in the decision-making role of determining which family member (trustee) to support.The allegation that a "corrupt" relationship exists between a trustee and Bank officers is an injudiciousclaim by Mr [redacted] without foundation or meritFirst Bank and Trust will continue to maintain theadministrative hold on the trust funds until an appropriate Court authority can provide a directive on theproper distribution of funds or until such time that all three [redacted] family members reach a compromise.Sincerely, [redacted] ***Vice President, Compliance Officer

We have spoken with the customer & apologized for the issues & also issued a full refund for the initial workOur cables are stuck due to the line needing a repair & the customer has since hired us to make the repairs.Thank you,Jason

On the plus side- showed up on time and packed up quickHowever- furniture was damaged and they STOLE MY JEWELRYWere not even to move the piece of furniture it was inHusband was assured all was ok but when I got to our new home and went thru everything I was missing my wedding ring of years, other rings (both inherited) pairs of earrings and necklaces (both inherited) I have told everyone I know not to deal with this companyThey were not even remorsefulMy word against theirs

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I had a conversation with Jason in which he denied installing the floor. I cannot recall if it was via email or telephone. The initial problem with the floor was never remedied with new material. The flooring was partially removed by the flooring installer and the Armstrong representatives when they found water underneath the flooring. This problem existed immediately following the completion and continued to persist and further degrade the flooring until the flooring failed, at which point Armstrong representatives inspected the site. They produced a report which explained the issue. Before the work started, I did in fact discuss with Jason that I felt the entire pipe should be replaced, and he assured me that it would be. It is irrelevant as to whether or not he can recall the conversation. Why would a professional leave only a few inches of old pipe remaining when the rest of the pipe in its entirety was replaced due to age and deterioration? it was in fact discussed and agreed upon. I did send an email thanking them for their work as I was initially happy thinking that the job was completed as promised. I could not have had prior knowledge of the failure that awaited us. The run around, lack of follow up or support only started after the invoice was paid. I find it strange that the company claims to recall specific details regarding the job when throughout my attempts at warranty claim they repeated stated they were unfamiliar with the particulars of the site and had to schedule several follow up appointments to re-familiarize themselves with the site--further prolonging a resolution. While I appreciate the $750 offer, it has been months without a resolution (and a kitchen floor). I would consider resolving this dispute if that figure were more proportional to the scope of the job. As a police officer I understand that a full refund will be unlikely without civil court assistance, but I would like to move on and start remedying the situation. I am willing to resolve the matter with a fair offer. Regards, Gregory K***

This company is the worst moving company I have ever dealt with. They either damaged or lost everything they touched. I would like compensation for the items damaged & lost.: (1) damaged Inherited glass top floor lamp worth about $1,000. (2) lost Inherited large desk made by my father-in-law. worth $1,000. (3) lost 2 large floor Sony speakers, worth $1,000 ($500 ea.). A total of $3,000 would just about begin to compensate me for their incompetence. In any case, I gave them $8,000 for moving us from Titusville, FLorida to Blandon, Pennsylvania & so far they have taken no responsibility for anything they damaged & lost.

Absolutely horrible experience! They didn't handle my furniture and mattress appropriately, now all damaged! Maverick, the estimator, said everything would be wrapped in furniture pads and the mattress packed in a box. Moreover, if anything under $500 was damaged they would take care of it. They didn't offer to repair my furniture like any other reputable company would. Instead they offered me $132. They also don't give you an itemized list in your estimate like other companies and I was charged for things they didn't end up packing. Use another company or purchase the full replacement value plan, you will need it!!!!

On the plus side- showed up on time and packed up quick. However- furniture was damaged and they STOLE MY JEWELRY. Were not even to move the piece of furniture it was in. Husband was assured all was ok but when I got to our new home and went thru everything I was missing my wedding ring of 39 years, 2 other rings (both inherited) 2 pairs of earrings and 2 necklaces (both inherited) I have told everyone I know not to deal with this company. They were not even remorseful. My word against theirs.