Integrated Wellness

Our patient entered into an agreement for $in careAs a courtesy, we discounted her total care $1,We posted the discount as a credit on her account so that when she was done with care it would leave a zero balance on her accountWhen she requested a copy of her statement, it showed a credit balance of $1,which included $of in office discount (credit) and $of actual payment from her.We contacted the patient to apologize for the misunderstanding as it may have appeared to her that we were withholding actual funds she had paid.We have spoken to the patient in an effort to identify and correct any concerns she had about her careWe have presented a plan to help complete the healing process, or to refund any balance due her She has decided to continue care

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Our patient entered into an agreement for $6086 in care. As a courtesy, we discounted her total care $1,086. We posted the discount as a credit on her account so that when she was done with care it would leave a zero balance on her account. When she requested a copy of her statement, it showed a...

credit balance of $1,530.09 which included $1.086.56 of in office discount (credit) and $443.53 of actual payment from her.We contacted the patient to apologize for the misunderstanding as it may have appeared to her that we were withholding actual funds she had paid.We have spoken to the patient in an effort to identify and correct any concerns she had about her care. We have presented a plan to help complete the healing process, or to refund any balance due her.  She has decided to continue care.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]