Please find our Warranty and Installation Guidelines attached hereAs detailed in the attached documents, installed flooring is considered accepted by the customerThis is industry standard practiceManufacturers advise product inspection and layup before final installationThere is very little a manufacturer can do to validate and mitigate a claim after installationI realize this customer is frustrated and I empathize with him, but I will add our flooring comes with a red stop sign printed on the box advising the customer to examine the product and not install if not acceptable (see attached).Please let me know if you need more information.Kind Regards, [redacted] ***AHI
Please find our Warranty and Installation Guidelines attached hereAs detailed in the attached documents, installed flooring is considered accepted by the customerThis is industry standard practiceManufacturers advise product inspection and layup before final installationThere is very little a manufacturer can do to validate and mitigate a claim after installationI realize this customer is frustrated and I empathize with him, but I will add our flooring comes with a red stop sign printed on the box advising the customer to examine the product and not install if not acceptable (see attached).Please let me know if you need more information.Kind Regards, [redacted] ***AHI