Integris Medical Group

Initial Business Response /* (1000, 8, 2015/11/04) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@integrisok.com
Integris Medical Group does not have a charge for *** *** for date of service 01/13/or for the amount of $nor did we
receive a contractual adjustment on 09/21/The account number listed is not an account number with Integris Medical GroupWe did not turn an account for to collectionsWe do have an account for Mr *** but not with any of the information that he is statingThe account in question does not belong to Integris Medical Group

Complaint: ***
I am rejecting this response because:The voice attributed to me was female; I am a man I was scheduled for a MRI I was in the MRI waiting room at I was in the main lobby of the hospital attempting to sign in (I was asked to be seated while another patient used the kiosk) in vicinity of The reply is both inaccurate and disingenuous.My arrival time is not of issueI arrive perpetually early because I am still substantially militarized Integris needs to direct their MRI staff that punctuality is important and appointments start on time But for the MRI staff missing the appointment, I would not have to return for the second appointment Accordingly, I must bill for my travel expenses at a rate of cents per mile from my home at: *** *** *** *** ** ***, round trip for a total of miles, for a monetary total of $ I absolutely stipulate to being angryany reasonable person would be in these circumstances Sincerely,
*** ***

Contacted the patient with the concerns she had from the complaintWe updated the website to reflect true patient balance and advise that all payments made to the account are accounted for and applied to the balanceWe advised that the balance is zero and that we are working on resolving the
website concerns that she had on the account, so future visits will reflect proper balance for patient accounting.Patient was given answers to her questions and was appreciative. Thank you

Initial Business Response /* (1000, 5, 2015/07/27) */
Contact Name and Title: *** *** Superviso
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@integrisok.com
Ms*** was refunded on 07/17/
Initial Consumer Rebuttal /* (2000, 7, 2015/07/30) */
(The consumer
indicated he/she ACCEPTED the response from the business.)
Money was finally refunded after complaintThey were much more willing to work with us after the complaint

Thank you for the opportunity for allowing us to respond to a complaint submitted on 11/30/2017. We were able to confirm that [redacted]’s appointment for an MRI was scheduled on 11/30/2017 at 8:15 am.  He was instructed to arrive at the hospital 30 minutes prior to his appointment for...

registration purposes. We have reviewed a recording of the telephone conversation confirming the 08:15 appointment with [redacted]’s voice and we also received confirmation of the appointment via text. We also reviewed security footage showing [redacted]’s arriving at the facility at 7:45 am and  leaving the facility at 8:15 am. He complained to several employees the we had missed his appointment and when they tried to explain what time his appointment was he stormed off very angry. We feel we did everything within our control to provide quality care and service to [redacted], however we were not able to come to an amicable conclusion. [redacted] has had his appointment rescheduled for a later date and time.     Sincerely,     [redacted], MSRS, RT.(R)(CT) Director, INTEGRIS Health Edmond Radiology & Interventional Cardiology Services

On 10/2/17 she paid the $500 for the copay.  Per her explanation of benefits, it states that she has to pay a $500 copay for a hospital stay.  She has a $0 balance.