Integrity Auto Glass

This complaint has been resolved to the satisfaction of Mr***The vehicle was taken to a local [redacted] dealership and a figure for the cost of repairs on the vehicle was provided by a professional at $A check from Integrity Auto Glass for this amount was hand-delivered to Mr [redacted] and, in accepting this check, Mr [redacted] has agreed to hold Integrity harmless from any liability in writingHis written agreement to these terms is now kept on file at Integrity Auto GlassPlease don't hesitate to contact us if any party has any questions or concerns regarding this complaint

Mr [redacted] ’ windshield was replaced by Integrity Auto Glass on September 22nd of The only other communication Integrity has had with Mr [redacted] thus far occurred nearly four months later on January 8th of Mr [redacted] called Integrity representing himself as a manager of [redacted] and threatening legal action outright for alleged damage to his vehicleIntegrity offered to inspect the vehicle to verify the alleged damage and the inspection was refusedMr [redacted] refused to allow Integrity to inspect the vehicle, refused to send pictures of the damage, and repeatedly threatened the company with legal action for failure to pay damages on the alleged scratchThe call was ended mutually and nothing else described in Mr [redacted] ’ complaint was ever discussed between the two parties before or sinceThe first step towards recompense for alleged damage is to verify the damage, and Mr [redacted] would not allow Integrity to do even that.After repeated attempts at coercing Integrity to pay for repairs during this call, Mr [redacted] mentioned that the alleged damage was actually discovered by another auto glass company that was replacing his windshieldApparently, this company both discovered the alleged damage and repaired the damage, free of charge.After this phone call from Mr [redacted] , Integrity management was left with the impression that [redacted] was taking legal action against IntegrityA call was later made from an Integrity manager to [redacted] with the intention of reaching Mr [redacted] and getting to the bottom of his complaintMr [redacted] was unavailable, and Integrity management was connected with Mr [redacted] ’ supervisor at [redacted] ***Mr [redacted] ’ supervisor informed Integrity that [redacted] was not threatening legal action, and that Mr [redacted] did not actually represent any legal aspect of [redacted] ***In short, Integrity did not call [redacted] management to “tattle” on Mr [redacted] , but rather to better address his complaintIntegrity apologizes that Mr [redacted] ’ personal complaint ever came to involve his workplace or his supervisorIntegrity has formally apologized to Mr [redacted] ’ supervisor and [redacted] ***.Integrity Auto Glass is sympathetic to Mr [redacted] ' scenario, and, since the very first word of this complaint, Integrity has pushed to pay for any damages for which it may responsibleAssuming Integrity is responsible for the damage, Integrity fully agrees to pay for the cost of repairsYet, according to Mr [redacted] himself, the alleged damage has already been repaired and no longer exists With no damage left to repair, Integrity is unable to take any further action regarding this complaintIntegrity Auto Glass cordially apologizes for any personal distress that these unfortunate circumstances have caused Mr [redacted] and his familyShould Mr [redacted] wish to further discuss this matter with Integrity, he is encouraged to call ###-###-#### during business hours