To Whom it may concern, This is [redacted] from Joe Cruisers, located at [redacted] Hwy, [redacted], SC 29303. I am writing in response to complaint ID# [redacted]. The following are the facts as we know them. The customer, [redacted], bought a over the rail(the liner covers...
the tops of the sides of the bed of the truck) drop in bed liner which we installed around the first of the year which cost $169.00 plus tax. Approximately 6 months later he ordered bed rails for his truck. He did not want us to install them saying he would install them himself, which he did on top of the over the rail bed liner. Which is something we would not have done and would have told him not to do it had we known he was putting them on top of an over the rail liner. We see many customers and have no way of knowing what someone bought 6 months earlier unless they tell us or we see the truck. As the temperature rises the plastic bed liner expands with the heat. When the rails were bolted down on the ends, the plastic has no where to go so it bucks up in the middle and in places not bolted down. The customer further screwed more bolts in the bedliner and in his truck causing further problems with his liner and rails. As far as we can see his only remedy would be to remove his bed liner, buy an under rail bedliner and put bed caps on his truck. The cost to him would be $169 for the drop in liner, 89.95 fOR plastic bed caps or $119.00 for aluminum caps. If he purchases the products we won't charge for installation. His other choice would be to remove the liner and do a spray on liner. [redacted] says he could repair the holes he made in his truck. A short bed over rail liner cost $450. Following the installation of either we would then replace his rails on his truck at no charge. We hate the customer has had a bad experience but he made choices that we were unaware of and we can't pay for his mistakes. However, we will be happy to try to help him in the ways suggested above at no cost of labor. [redacted] Joe Cruisers
To Whom it may concern, This is [redacted] from Joe Cruisers, located at [redacted] Hwy, [redacted], SC 29303. I am writing in response to complaint ID# [redacted]. The following are the facts as we know them. The customer, [redacted], bought a over the rail(the liner covers...
the tops of the sides of the bed of the truck) drop in bed liner which we installed around the first of the year which cost $169.00 plus tax. Approximately 6 months later he ordered bed rails for his truck. He did not want us to install them saying he would install them himself, which he did on top of the over the rail bed liner. Which is something we would not have done and would have told him not to do it had we known he was putting them on top of an over the rail liner. We see many customers and have no way of knowing what someone bought 6 months earlier unless they tell us or we see the truck. As the temperature rises the plastic bed liner expands with the heat. When the rails were bolted down on the ends, the plastic has no where to go so it bucks up in the middle and in places not bolted down. The customer further screwed more bolts in the bedliner and in his truck causing further problems with his liner and rails. As far as we can see his only remedy would be to remove his bed liner, buy an under rail bedliner and put bed caps on his truck. The cost to him would be $169 for the drop in liner, 89.95 fOR plastic bed caps or $119.00 for aluminum caps. If he purchases the products we won't charge for installation. His other choice would be to remove the liner and do a spray on liner. [redacted] says he could repair the holes he made in his truck. A short bed over rail liner cost $450. Following the installation of either we would then replace his rails on his truck at no charge. We hate the customer has had a bad experience but he made choices that we were unaware of and we can't pay for his mistakes. However, we will be happy to try to help him in the ways suggested above at no cost of labor. [redacted] Joe Cruisers