Integrity Federal Credit Union

Initial Business Response / [redacted] (1000, 6, 2016/01/13) */ We want to thank Mr.....for sharing his concerns and for providing us the opportunity to respond to those concerns Based upon our research the only warranty available for his SAAB was a Drivetrain PlusThis warranty covers only the Drivetrain plus cooling, electrical, 24-hour roadside assistance and rental carThe actual monthly cost is $that is added to his loan paymentMr....purchased the vehicle in March from a dealership that sells vehicles 'AS IS'We are a Not for Profit Financial Institution that lends money to our members to purchase their vehiclesWe cannot advise them which vehicle to purchase, we can only determine if there is value in the vehicle to lend to themThe NADA value of the vehicle was $6,at time of purchase We apologize for any misunderstanding that Mr....had concerning his conversation with our Lending ManagerShe suggested getting another quote due to the high quote from the repair facility he had chosenAnd she stated that if he has paid for other repairs since purchase of the vehicle that it might be covered under the warranty and to bring them in so that we can submit them to the Warranty Company for him We value Mr....as our member and have contacted the dealer to see if we can get a more reasonable quote to repair for himWe will also submit an exception to the Warranty Company after the 2nd quote to see if they will help in any wayThis is a most unfortunate situation and we are hoping for a better outcome

Initial Business Response /* (1000, 6, 2016/01/13) */
We want to thank Mr.....for sharing his concerns and for providing us the opportunity to respond to those concerns.
Based upon our research the only warranty available for his 2005 SAAB was a Drivetrain Plus. This warranty covers only the...

Drivetrain plus cooling, electrical, 24-hour roadside assistance and rental car. The actual monthly cost is $31.65 that is added to his loan payment. Mr....purchased the vehicle in March 2015 from a dealership that sells vehicles 'AS IS'. We are a Not for Profit Financial Institution that lends money to our members to purchase their vehicles. We cannot advise them which vehicle to purchase, we can only determine if there is value in the vehicle to lend to them. The NADA value of the vehicle was $6,300 at time of purchase.
We apologize for any misunderstanding that Mr....had concerning his conversation with our Lending Manager. She suggested getting another quote due to the high quote from the repair facility he had chosen. And she stated that if he has paid for other repairs since purchase of the vehicle that it might be covered under the warranty and to bring them in so that we can submit them to the Warranty Company for him.
We value Mr....as our member and have contacted the dealer to see if we can get a more reasonable quote to repair for him. We will also submit an exception to the Warranty Company after the 2nd quote to see if they will help in any way. This is a most unfortunate situation and we are hoping for a better outcome.

Initial Business Response /* (4000, 12, 2016/02/03) */
We want to thank Ms. [redacted] for sharing her concerns and for providing us the opportunity to respond to those concerns.
First and foremost we would like to send out our condolences to the family on the passing of Ms. [redacted]'s mother.
It...

is procedure to place a hold on any Social Security/Pension that is deposited into the account after date of death. These funds can be reclaimed by the sender. I had the staff call and notify Ms. [redacted] immediately when I put a hold on those funds so that she would be aware of possible reclamation. Once we were able to contact the sender of the funds and they assured us that they would not be reclaimed the funds were then made available and Ms. [redacted] was notified by email.