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Integrity Fencing Reviews (14)

Initial Business Response / [redacted] (1000, 5, 2017/06/27) */ Thank you for contacting RenownCurrently we are sending you one statement for account number [redacted] This has all of the visits on the monthly invoice for a total account balance of $1,We have been receiving your monthly payment of $per monthThe call you received was to establish a payment plan that can be done at the monthly amount of $We cannot place you on a payment plan without your verbal consentThe call was to advise you of the payment plan option and to see if you were interestedRenown has an obligation to advise of your account risk in the future so that you are making an informed decisionsIf you would like to establish a payment plan please call our office at 775-982- Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/07/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Even if my $payments per month were not an official "payment plan" they were consistant paymentsAgain, I stress,you have admittedly been receiving payments, how could I possibly be approaching "level 5" and collections? You need verbal agreement for a payment arrangement to exist, so any payments made without this are not counted and leave people open to being sent to collections? You'd rather sell my debt at a loss than accept my payments monthly until it is paid in full because I didn't make an official payment arrangement? The best part is all of this so you can collect an additional $per month, just boggles the mind, at least mineP.Sthe call received was to threaten me into a payment plan not to advise meAs I stated previously a coutesy call would not include the word collections in itI try very hard to make sure my debts are paid, and since most medical expenses are unexpected fitting it into my budget, not yours is what mattersYou will get paidAnd just a side note, I very clearly remember in the not so distant past signing a "payment agreement" at check in Final Business Response / [redacted] (4000, 9, 2017/07/11) */ We appreciate your response and your feedbackWe have educated our staff to reflect a different approach to scenarios such as yours with consistent payments, but not set up on a payment planRegarding your question on our "levels", if an account or multiple accounts are not set on a payment plan, the statement levels will continue to increase up to a level 6, however at the fourth statement there is a red highlighted area stating to contact our office to set up a payment planOur Director has also responded to you directly with her contact information, please feel free to reach out directly to her with further concernsYour current accounts have been combined and set on a $75/month payment planIn reviewing all of your signed documentation for your past visits we do not show any payment agreement documentationWe sincerely apologize for the inconvenience and the time you have spent on this issuePlease also note if you have other visits to a Renown facility, we cannot automatically add a visit to your existing payment plan without your authorizationAgain, we sincerely apologize for your unfavorable experience with our staff, and appreciate your feedback

Initial Business Response / [redacted] (1000, 5, 2016/05/03) */ Thank you for allowing us the ability to review your complaintI would like to discuss your concerns over the phonePlease contact me directly at your convenienceI am a supervisor in the Customer Service office, my direct number is 775-982- Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/05/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) Renown contacted me and fulfilled my desired resolution

Initial Business Response / [redacted] (1000, 5, 2017/01/31) */ Balance for patient is now at a $responsibilityIf you have any further questions please contact me directly at the number below [redacted] Business Office Supervisor ***-***-***

Initial Business Response / [redacted] (1000, 8, 2017/01/09) */ Accounts have already been handled and removed from collections Initial Consumer Rebuttal / [redacted] (2000, 10, 2017/01/10) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2016/09/08) */
Dear ***, I do see that this refund was sent and issued to you in July during the time frame that was discussedI do apologize for the time that you had to spend on this and for the late response to the compliantPlease feel free to
contact me at Renown if you have any further issues or concerns
***, 775-982-
Initial Consumer Rebuttal /* (2000, 12, 2016/09/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Check was received

Initial Business Response /* (1000, 5, 2017/06/27) */
Thank you for contacting RenownCurrently we are sending you one statement for account number ***This has all of the visits on the monthly invoice for a total account balance of $1,We have been receiving your monthly payment of
$per monthThe call you received was to establish a payment plan that can be done at the monthly amount of $We cannot place you on a payment plan without your verbal consentThe call was to advise you of the payment plan option and to see if you were interestedRenown has an obligation to advise of your account risk in the future so that you are making an informed decisionsIf you would like to establish a payment plan please call our office at 775-982-
Initial Consumer Rebuttal /* (3000, 7, 2017/07/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Even if my $payments per month were not an official "payment plan" they were consistant paymentsAgain, I stress,you have admittedly been receiving payments, how could I possibly be approaching "level 5" and collections? You need verbal agreement for a payment arrangement to exist, so any payments made without this are not counted and leave people open to being sent to collections? You'd rather sell my debt at a loss than accept my payments monthly until it is paid in full because I didn't make an official payment arrangement? The best part is all of this so you can collect an additional $per month, just boggles the mind, at least mineP.Sthe call received was to threaten me into a payment plan not to advise meAs I stated previously a coutesy call would not include the word collections in itI try very hard to make sure my debts are paid, and since most medical expenses are unexpected fitting it into my budget, not yours is what mattersYou will get paidAnd just a side note, I very clearly remember in the not so distant past signing a "payment agreement" at check in
Final Business Response /* (4000, 9, 2017/07/11) */
We appreciate your response and your feedbackWe have educated our staff to reflect a different approach to scenarios such as yours with consistent payments, but not set up on a payment planRegarding your question on our "levels", if an account or multiple accounts are not set on a payment plan, the statement levels will continue to increase up to a level 6, however at the fourth statement there is a red highlighted area stating to contact our office to set up a payment planOur Director has also responded to you directly with her contact information, please feel free to reach out directly to her with further concernsYour current accounts have been combined and set on a $75/month payment planIn reviewing all of your signed documentation for your past visits we do not show any payment agreement documentationWe sincerely apologize for the inconvenience and the time you have spent on this issuePlease also note if you have other visits to a Renown facility, we cannot automatically add a visit to your existing payment plan without your authorizationAgain, we sincerely apologize for your unfavorable experience with our staff, and appreciate your feedback

Initial Business Response /* (1000, 5, 2016/02/26) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***
I understand the frustration with thisPlease contact meI am going to have this reviewed with the qulaity department

Initial Business Response /* (1000, 5, 2016/07/14) */
Contact Name and Title: *** *** Manager
Contact Phone: ***-***-***
Contact Email: ***@***.***
I applogize for the inconvienince on your accounts and your husbands accountsdMy Name is *** *** and I am going to do all
that I can to resolve you concernsI am currently reviewing the accounts and will respond again soonPlease call me if you haqve any questions or need anything at all
***-***-***
Initial Consumer Rebuttal /* (3000, 8, 2016/07/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I can't answer either way, reallyShe's still working on it
Final Business Response /* (4000, 10, 2016/07/19) */
Thank you, as soon as I have a better answer I will let you knowWe are reprocessing the accounts with the insurance and will let you know as soon as they are done
Final Consumer Response /* (2000, 12, 2016/07/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
She's working on it

Initial Business Response /* (1000, 8, 2016/04/18) */
Contact Name and Title: *** Manager
Contact Phone: ***
Contact Email: ***
Dear ***, I will have all of your bills reviewed and see if there is anything that we can do to get assitance for you on thesse
I will keep in touch with you and let you know what the status isPlease feel free to contact me at anytime

Initial Business Response /* (1000, 5, 2016/05/03) */
Thank you for allowing us the ability to review your complaint. I would like to discuss your concerns over the phone. Please contact me directly at your convenience. I am a supervisor in the Customer Service office, my direct number is...

775-982-4262.
Initial Consumer Rebuttal /* (2000, 7, 2016/05/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Renown contacted me and fulfilled my desired resolution

Initial Business Response /* (1000, 5, 2017/01/31) */
Balance for patient is now at a $0.00 responsibility. If you have any further questions please contact me directly at the number below.
[redacted]
Business Office Supervisor
[redacted]

Initial Business Response /* (1000, 8, 2016/04/18) */
Contact Name and Title: [redacted] Manager
Contact Phone: 775-982-3071
Contact Email: [redacted], I am having a hard time finding your accounts. Can you please contact me so I can get more information to have these...

reviewed?
Initial Consumer Rebuttal /* (3000, 10, 2016/04/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is a request for more information, not a response. I will call and give them the desired information, but obviously cannot accept this as a response.
Final Business Response /* (4000, 12, 2016/04/19) */
I will respond directly to the complaint once I can get more information to review. I truly apperciate your cooperation. I understand that this is not what you wanted in a response, but I really need to get more information to review. I have no account information to look at. Please contact me so I can get more details.
Final Consumer Response /* (3000, 25, 2016/05/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Although I appreciate Renown looking into the complaint, I believe the overcharges and ineffective treatment should be addressed. The Wound Care Center should redirect patients that it cannot help instead of charging excessive fees for ineffective, OTC remedies.

Initial Business Response /* (1000, 8, 2017/01/09) */
Accounts have already been handled and removed from collections.
Initial Consumer Rebuttal /* (2000, 10, 2017/01/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/10/15) */
Contact Name and Title: [redacted]
Contact Phone:[redacted]
Contact Email: [redacted]
I am looking into this account and I will do anything that I can to help. I will keep you posted on the status. Thank you!
Please feel...

free to contact me in the meantime if you have any questions. Thank you again!
Final Business Response /* (4000, 8, 2015/10/16) */
I did review the account. This was billed as a new patient visit. These are not consisdered preventative visits. These do bill out at a higher rate as the appointment is longer than a preventative visit or a follow up. Unfortunalty this is not something that we can change as far as coding is concerned. A new patient visit is to establish care and have the doctor address your concerns. For the preventative you must establish care first. Please feel free to contact me if you have any further questions. I am more than happy to assist in any way that I can.

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Address: 195 Isabella Ave, Providence, Rhode Island, United States, 02908-1108

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