Integrity Fiberglass Pools

Complaint: [redacted] I am rejecting this response because: Attached you will see the contract where ***, the representative for the company guaranteed the extra sqftof additional concreteWe did not receive this and paid for it out of our own pockets at a price, also documented above, at 2,dollarsThe bank because the contract was voided and never completed had to pay us the 2,back in order to fund Leisure poolsI do have all the documentation for that information as wellYou will notice a picture of just one of the incorrect pools that came to my home, four pools came out to the site or my home, this one was so junk it ripped nearly in half, and completely in half upon removal of the poolThe pool amendment that was signed in order to move forward and correct the long and large amount of issues, we had a total of amendments and none were ever completedIn each contract it clearly says that they will leave the area in a neat nice manner as it was foundMy yard was destroyedHowever, I was willing to let that go if they provide the correct pool, equipment and so onThey finally came out to our house with the correct size pool in the wrong colorWe accepted the pool as it was not "DISCOUNTED", it is a factory secondThis means that it is in structural working order, however it voids the exterior gel coatAs you I can provide in my documentation, it shows no warranty on the gel coat because it is in fact a factory second meaning it had a large white spot at the bottom of the poolI challenge Leisure's that if it is true that it was simply discounted then provide me with the warranty in full and include the entry of the gel coat along with the lifetime structural warrantyFacts are facts, not one contract was ever honored in full Lyon Financial had to pay us back the 2K in spite of Leisure's failure to honor our contract pools where delivered to my home that where incorrect and had to be replaced We got a factory second as agreed, not a discounted pool, hint no gel discount yard destroyed This is just a few things that went wrong, the time line went well over what we where guaranteedWe were told that we would have a pool in about 4-weeksThat came from the Salesman ***The owner of the company constantly hounded us for money throughout the processHe told us his full life story of how bad life was being to himWe where paying for a service that had agreed upon a loan and payment upon completionWe went out of our way to see the project done so we paid 9K upfront in order to get our project done efficientlyThis did not happenI cannot say how unpleased and unhappy I am with this companyIf I could turn back time, I would for sure never use this companyThis complaint is valid, and others Consumers deserve to be warned about how awful this experience wasAt one point we got a Lawyer and talked with himHe said there where two other people who were in worst conditions than usAlso when I went to the Revdex.com for help the first time, he called me and cursed me out about him not providing me with serviceHe said his only two workers where sick In the end this is what happened Lyon financial our loan company, were provided all legal documentation for the loan and it could not be funded! They did not honor the contractLyon financial paid us back our 2K in concrete clearly in the contract, we had to go back to Leisure Pools and ask for another contract that was closer to correct so that it would fun and we could pay them for there workAs unhappy as I am with there work, they still have to get paid according to my Lawyer Lyons reached out to us the real owner, [redacted] and said that he was sorry and assured me he would correct this on his end as much as he could We paid over to repair the damages in our yard left by Leisure pools I had to higher a pool company to come in and do an inspection, they did plumbing repairs, and masonry repairs for me, that was a little over with everything mentioned, I can and will provide documentation of each and ever eventI have pictures and documentation throughout the process, all my contracts and amendments, Lyons financial statements, and much more documentation to prove everything stated above as a fact Thank you, [redacted] Regards, [redacted] ***- [redacted]

The [redacted] 's purchased and signed a contract for a 34' pool sold by the sales *** The pool was sold at a sizable discount to reflect its poor condition Once it was time to deliver the pool the decision was made that the pool could possibly leak in the future by Leisure Pools USA Plant manager I spoke with Mr [redacted] and he wanted the original 34' length I spoke with corporate and was able to get them in a 34' pool of a different color In order to do that it cost me several thousand dollars The [redacted] 's were given not a 30' pool but the original 34' once again but in much better shape I will be happy to send photo's of the pool they signed the contract for and what they received Never once were they to receive additional decking with the 34' pool They elected on their own to hire my subcontractor [redacted] to to additional work They paid it on their own and [redacted] cashed their check I paid [redacted] exactly what they signed the contract for myself The [redacted] 's have a much better pool project now and I provided them a much nicer more expensive pool that cost me over $10,more and I can show receipts to prove that The original 34' pool they purchased cost me $ The [redacted] 's signed a completion certificate with Lyon's Financial and my business is done with them I received payment