Integrity First Lending, LLC

Please see the attached letter I received and my email response to the person making the complaint We are not the company that worked on the loan for [redacted] There are many mortgage companies that have Integrity in their name We are Integrity First Financial, Incand we do not have a borrower by this name Please confirm when the situation has been rectifiedThanks, Byron G***Principal Lending ManagerIntegrity First Financial, IncEast SouthSalt Lake City, UT 84106NMLS License #250020Ph 801-474-3333Fax 385-474-4067Mobile 801-209-

It was not ours but rather the underwriter and lenders policy that made us wait for insurance renewalEveryone lost on this transaction - we preformed work for which we will not be compensated for and Mr [redacted] was left with no options that made him feel comfortable moving forwardAgain we can't control the market and obviously wish this would have worked out differently Rates do appear as though they may start to come back down - maybe we can help Mr [redacted] when they get back to previous levels and still offer the 1,dollars as a gesture of good will

We want to resolve this dispute and make this client whole - We just don't know who he/she is We need a name so we can verify the charge and resolve the concern

We we're successfully able to resolve the clients concern and I believe they are now satisfied with the outcome Below is the correspondence between the responsible loan officer and the client.Thank you for responding to usIt was a sad and frustrating experienceYes, we would accept a
payment plan beginning in JanuaryOur address is *** * ** * *** ** *** -Thanks *** & *** ***Sent from my iPhoneOn Dec 29, 2015, at 12:PM, Gregory W*** wrote:*** and *** I just left you a voicemailI understand you have been working with the Revdex.com on not being able to close the loan with usI want to make you get the money you are asking forI want to do that for you, but I am not in a position today to get the full amountI am wondering if I can set a payment plan with you where I pay you $*** over the next months starting in January I know this was a hard deal for youIt was for me tooTo be off 1.404% off on the debt to income ratio was super frustrating and not being able to find a solution to have the debt ratio come down enough to get the approvalIt was my fault not knowing that your mothers property taxes were much more than I was expectingThe threw the debt to income ratio for a loopIt also did not help that the Underwriter went on vacation and not having the loan re-assigned, delayed the process so everything came down to the last min. Please let me know if that will be ok on the payment plan Again I am so sorry for this

Complaint: ***
I am rejecting this response because: I understand that the way they handled the renewal of the homeowner's insurance policy is the reason that the rate lock expired It should have been handled differentlyThey did offer $if I took the new rate, which for all intents did not improve my mortgage situationI didn't see any reason to change and have them get paid for a job that I felt was poorly handledTheir response still has not addressed my main concern which is them accepting that they handled the renewal of my homeowner's policy incorrectly which caused the rate lock to expire and consequently cost me thousands of dollars in opportunity cost
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find
that this resolution is satisfactory to me
Dear Revdex.com Dispute Resolution:Re: #*** The parties have settled this dispute and I have received my appraisal fee back from Intergrity LendingTherefore, I would like to withdraw my complaint with your office. Thank you, *** ***
Sincerely,
*** ***

It was not ours but rather the underwriter and lenders policy that made us wait for insurance renewal. Everyone lost on this transaction - we preformed work for which we will not be compensated for and Mr. [redacted] was left with no options that made him feel comfortable moving forward. Again we can't control the market and obviously wish this would have worked out differently.  Rates do appear as though they may start to come back down - maybe we can help Mr. [redacted] when they get back to previous levels and still offer the 1,000 dollars as a gesture of good will.

Please see the attached letter I received and my email response to the person making the complaint.  We are not the company that worked on the loan for [redacted].  There are many mortgage companies that have Integrity in their name.  We are Integrity First Financial, Inc. and we...

do not have a borrower by this name.  Please confirm when the situation has been rectified. Thanks, Byron G[redacted]Principal Lending ManagerIntegrity First Financial, Inc.1495 East 3300 SouthSalt Lake City, UT 84106NMLS License #250020Ph 801-474-3333Fax 385-474-4067Mobile 801-209-5206

We want to resolve this dispute and make this client whole - We just don't know who he/she is.  We need a name so we can verify the charge and resolve the concern