Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.First of all, this does not resolve the horrible customer service we have received from IFPM in the last months The number of ignored phone calls and emails are astonishing In fact, the Revdex.com should be able to get a sense of what we've had to endure these past months by the email chain provided by IFPM themselves, identified by my having to follow up with them on a number of occasions when they didn't respond This is just a fraction of what we've had to deal with While IFPM is claiming whatthey can and cannot do is governed by [redacted] Board, I'm sure the Board has not told them not to return phone calls or respond to emails from property owners of *** [redacted] We've had a number of other property owners at [redacted] tell us they have had the same problem with IFPM as we have had In fact, I noticed today when I went to file our complaint against IFPM that we have not been the only people to file a complaint with the Revdex.com against IFPM Clearly, this is not an isolated incident.Secondly, we were told in August by the President of the Board (at the time) that our dead plants would be replaced IFPM did nothing to make that happen and it was their responsibility as the property management company to make it happen They did nothing.Thirdly, as the property management company of [redacted] , it was brought to the attention of IFPM on countless occasions via verbal face-to-face communication,phone calls & emails that the sprinkler system in our building was inoperative On numerous occasions, we were told by [redacted] and [redacted] that it would be fixed It's been months later and it has not been fixed.No, this matter has not been resolved and is nowhere close to being resolved.Regards, [redacted] & [redacted]
Copy of the response is below We have been in communications with this homeownerWe are directed by the Board of Directors To avoid a he said/she said scenario, I am providing copies of the email correspondence below As you can see we have responded to the homeowner, as directed by the Board of Directors There are other communications If you wish I can send those along as well Again IFPM is directed to respond via the Board of Directors wishes This has been properly relayed to the homeowner.Thank you----------------That is fine Wewere told that our plants would be replaced and they were not Hence thereason we had to replace them ourselves Now the story is that we have towait until the landscaping is redone When will that be done? Nodoubt not anytime soon We've been told that for months nowIn the meantime, and for the entire time we have owned this property, thesprinkler system has not worked It is the responsibility of the Board,the Association, and IFPM to ensure everything is working properly It isnot We know our rights -------- Original Message --------Subject: RE: [redacted] ResidenceFrom: " [redacted] >Date: Fri, December 05, 11:amTo: "' [redacted] >Cc: < [redacted] < [redacted] > [redacted] Please be advised that the [redacted] hasreviewed your requests As previously indicated regarding your drainageissues, the recommendation has been that since the drainage issue may behomeowner, a contractor will need to be hired by the homeowner to inspect,determine the cause and do the repair to fix the problemIn addition, as previously indicated the Board is currentlyreviewing a plan to redo several areas of landscaping in the communitycompletely Based on this project, they are currently not replacing anyplants Therefore your initial request for replacement plants was denied This correspondence was received by you as indicated belowBased on continued correspondence, the [redacted] has advised that all further communications with you will be done vialegal counsel [redacted] Integrity First Property Management From: [redacted] [ [redacted] ]Sent: Friday, December 05, 12:PMTo: [redacted] Cc: [redacted] Subject: RE: [redacted] *** | [redacted] As the Owner of [redacted] ***, I hereby enforce all Project Documents, as per thefollowing Section of the CC&Rs As per the followingSection of the CC&Rs, this Association has been in violation for overmonths Furthermore, as per thefollowing Section of the CC&Rs, this Association, as well as FirstIntegrity Property Management (IFPM), given IFPM has been hired to manage [redacted] [redacted] , has been in violation for over months Given the Members of thisBoard have not acted in good faith to remedy our issues, we holdall Members personally liable, as per the following Section in theCC&Rs Given we have filedcomplaints that the damaged sprinkler system has not been repaired and replacedin front of all homes in our building, resulting in plants dying & notbeing replaced, we are also holding the Association responsible for violatingthe following section of the CC&Rs In addition to being inviolation of the above-mentioned CC&Rs, the Board is in violation of thefollowing BylawsThe Board AND IFPMare in violation of the following Section of the Bylaws.---------- [redacted] | Tel: [redacted] | Cell: [redacted] | F: [redacted] | [redacted] The preceding e-mail message is confidential It isnot intended for transmission to, or receipt by, any unauthorizedpersons If you have received this message in error, please (i) do notread it, (ii) reply to the sender that you received the message in error, and(iii) erase or destroy the message -------- OriginalMessage --------Subject: RE: [redacted] **| [redacted] From: " [redacted] " < [redacted] >Date: Thu, December 04, 9:amTo: " [redacted] " < [redacted] >Cc: s [redacted] >Water has gotten intoour house again due to the rain Scuppers have been checked and areok As per our insurance adjuster, we are having a slab/foundationissue You now have days to remedy this situation before the actiondescribed in my email of 12/takes place-------- OriginalMessage --------Subject: RE: [redacted] | [redacted] From: " [redacted] " < [redacted] >Date: Mon, December 01, 3:pmTo: "' [redacted] '" < [redacted] >Cc: < [redacted] >,"' [redacted] '"< [redacted] >Your email, as withall correspondence, has been forwarded to the [redacted] forreview and response [redacted] Integrity FirstProperty Management From: [redacted] [mailto: [redacted] ]Sent: Monday, December 01, 3:PMTo: [redacted] Cc: [redacted] ; ' [redacted] 'Subject: RE: [redacted] | [redacted] I arrived on November22nd and no plants had been put in As previously mentioned, I would buymy own and hire someone to put them in Attached, please find receiptsfor two Cape Honeysuckles and three Lantanas, totalling $ Inaddition, I was charged $by the laborer who planted them for usGiven your landscapers only chopped down the tree trunk to ground level,the laborer had to dig it's roots out I request that a check in theamount of $be sent to me within days at 1908- [redacted] ***Secondly, given our sprinklersystem has never worked, I would like assurance that the sprinkler system willbe repaired within days It makes no sense that in the year we haveowned this property that the sprinkler system has never worked And, itmakes no sense that the number of requests we have made to have itrepaired have gone ignored Given we pay an HOA fee like every otherresident that we have to manually water our plants Why do the Boardmembers' landscaping look better than ours? Thirdly, given you areclaiming that someone determined that theissue of water coming into our home was due to the drainage from our scuppersand not the landscaping on the exterior, I'd like to know the name of theperson or person(s) who determined this and how they determined it withoutlooking at it? If Ihave not received reimbursement within days, the sprinkler system repairedwithin days, and an appointment has not made by a professional who canassess our water leakage problem within days, I will be reporting you to theRevdex.com and filing a complaint with the Attorney General -------- OriginalMessage --------Subject: RE: [redacted] | [redacted] From: " [redacted] " < [redacted] >Date: Thu, November 20, 1:pmTo: "' [redacted] '" < [redacted] >Cc: < [redacted] >,"' [redacted] '"< [redacted] >Your email has beenforwarded to the Board From: [redacted] [mailto: [redacted] ]Sent: Thursday, November 20, 12:PMTo: [redacted] Cc: [redacted] ; [redacted] Subject: RE: [redacted] | [redacted] First, if the person(s)on the Board wouldn't continue turning off the water, thereby killing theplants in this community, we wouldn't be having this discussion Theplants we received died because they were not getting enoughwater...PERIOD! We were told several months ago that thedead plants would be replaced It is not our fault that the plantsdied It is the fault of the Board Member(s) who are turning the wateroff If whoever that person is/people are continue to do this a lot ofmoney is going to be wasted by having to replace our plants all thetime What is wrong with these people? They do not own thiscommunity and have no right to mess with the systems that have been put in placeto keep our plants alive This community is starting to look rundown andI pay a HOA fee every single month to keep this community beautifulIf the Board is not interested in doing that then please resign and let'sselect a new Board! We are so fed up with the nonsense that goes onwith this Board and there will be consequences...TRUST ME! Again, ifnew plants are not planted prior to my coming in on the 22nd, I will buy themand plant them myself I will provide the Board with a receipt which I fully expectto be reimbursed for, as my monthly HOA payment is supposed to pay for thisstuff This has be come increasingly disturbing and beyond ridiculous tohave to deal withSecondly, you said,"Several of the Board members looked at the area and determined the issue." What are the names of these Board members? Nobody has visited ourproperty Did they scale the fence because nobody has knocked on the doorto take a look and nobody has called me to set up an appointment Justbecause one's property may have a scupper issue does not mean it is ourissue Are you kidding me? Per the adjuster of our insurancecompany, and I quote, "The water is running straight off the roof andsitting next to the house/slab When it's heavy enough rain it appearsthat's when it is seeping in through the slab or foundation." Whenyou can send an expert out who knows what they're talking about to assessthe situation then you can tell us what our particular issue is Whenwill that happen? -------- OriginalMessage --------Subject: RE: [redacted] | [redacted] From: " [redacted] " < [redacted] >Date: Wed, November 19, 10:amTo: "' [redacted] '" < [redacted] >Cc: < [redacted] > [redacted] , The Board reviewed your email and requests atthe Board meeting on November 13th The Board is currently reviewing a plan to redo several areas of landscaping inthe community completely Based on this project, they are currentlynot replacing any plants Therefore your request for additionalreplacement plants is being placed on hold at this timeThe Board has also reviewed your request that wenot communicate any wishes with your Father Your request has been notedWith regards to the scuppers, several of theBoard members looked at the area and determined the issueThe Board said thatthere have been several homeowners with this same issue and the culprit was thescuppers So as this is the homeowner responsibility, a contractor willneed to be hired to inspect, determine the cause, and do the repair to fix theproblem This communication, as well as any response willbe shared with the entire BoardThank you [redacted] Integrity First Property Management On Behalf of the [redacted] Board of Directors From: [redacted] [mailto: [redacted] ]Sent: Monday, November 17, 10:PMTo: ' [redacted] 'Cc: ' [redacted] '; [redacted] Subject: RE: [redacted] | [redacted] It’s now been a weeksince my last correspondence and I would like to know how it was determinedthat the issue of water coming into our home was due to the drainage from ourscuppers? From: [redacted] [mailto: [redacted] ]Sent: Tuesday, November 11, 9:AMTo: [redacted] Cc: [redacted] ; [redacted] ; [redacted] Subject: RE: [redacted] | [redacted] I would also like to ask how it was determined that the issue of water coming into our home was dueto the drainage from our scuppers and not the landscaping on the exteriorDid the Board hire someone to look at it? Did a Board member lookat it? -------- Original Message --------Subject: RE: [redacted] | [redacted] From: " [redacted] " < [redacted] >Date: Tue, November 11, 9:amTo: " [redacted] " < [redacted] >Cc: " [redacted] " < [redacted] >," [redacted] "< [redacted] >, [redacted] Nobody "relayed" anything to me or mydad Again, another problem that things don't get communicated to usTherefore, all communications are requested to be in writing via emailand only to me That way we will have record of what is said, or in mostcases, not saidTo be clear, not only were the plants not to our liking, but theydied They died because somebody keeps turning off the water to thesprinkler system It's better to have no plants then dead plantsIt's obvious somebody is sabotaging the sprinkler system given it canonly be adjusted by someone who as a key I think that is a problem initself given the homeowners are supposed to be able to trust those serving onthe Board and making decisions that affect this community You all haveto look at everyone who has a key and ask why would someone be doing this? This is a criminal act I have a friend who owns a PI firm who owesme a favor...I can easily have someone surveillance our community to find outwho is doing this and if I learn who it or who they are, he/she/they will beprosecutedGiven we were told months ago that new plants would be plantedwithin weeks, as I mentioned in my previous email, if upon arrival onNovember 22nd new plants have not been planted, I will do it myself and servethe Board with a receipt Enough is enough! -------- Original Message --------Subject: RE: [redacted] | [redacted] From: " [redacted] " < [redacted] >Date: Tue, November 11, 7:amTo: "' [redacted] '" < [redacted] >Youremail was reviewed by the Board of Directors at the October meetingAfter discussion, it was determined that the issue of water coming into yourhome was due to the drainage from your scuppers and not the landscaping on theexterior It was recommended that you have a vendor review this todetermine further as it is homeowner responsibility It was myunderstanding that this was relayed to you Per your request, no furthercommunications will be with your father I am aware that some plants were planted, those were not toliking and were removed and another set of plantings was chosen forplanting I have forwarded your email to the landscape committeeto determine if those have been done or the scheduled planting since we are inthe midst of Fall Planting SeasonPlease note, [redacted] has sold his home in [redacted] and is nolonger on the Board of Directors Also, for future reference, MsFarrellis no longer the community manager for [redacted] *** I will be temporarilytaking emails until her replacement, [redacted] , has been brought up tospeed on current issuesThis email, as well as all emails, will be reviewed by the Boardof Directors at the November 13th Board meetingFrom: [redacted] [mailto: [redacted] ]Sent: Saturday, November 08, 2:PMTo: ' [redacted] '; ' [redacted] ';' [redacted] '; ' [redacted] ***'Subject: RE: [redacted] | [redacted] ResidenceImportance: High In your email of 10/7, you said you would be discussing ourslab/foundation issue on the 8th It is now 11/(a monthlater) and I have not received any communication What is the status? Secondly, when my father and I walked the property with [redacted] on8/8, he told us we would have our plants within weeks It is now 3months later and no plants have been planted I will be in Phoenix on11/ If no plants have been planted by the time I arrive, I will buythem myself, hire someone to plant them and provide the HOA with my billHaving to continually deal with these issues has caused my father& I great distress From this moment on, no communications with myfather shall be had All communications will be with me and onlyme If this continues to affect our mental health, and we have no timelyresolution to our issues, be prepared for a lawsuit! From: [redacted] [mailto: [redacted] ] Sent: Tuesday, October 7, 10:AMTo: [redacted] ; ' [redacted] ';' [redacted] '; ' [redacted] ***'Subject: RE: [redacted] | [redacted] Residence Is it too much to ask that someone have simply replied to my firstemail to let me know this? I don't know what anyone is thinking or doingwithout appropriate communication Communication has been a key problemwith IFPM since day one, while each of you have denied this even though I haveemails to back up my claim This is just another example, which none ofyou can continue to deny, that there is no communication unless onefollows up or "hounds" you It took emails and days to geta response...beyond unprofessional and completelyfrustrating, especially since I know a portion of my HOA dues goes towardpaying you! Just as a FYI, another resident told my dad she had the same thinghappen to her, so I suspect there is some sort of foundation/slab issueI don't know who the person is You'd have to ask my dad -------- Original Message --------Subject: RE: [redacted] | [redacted] From: " [redacted] " < [redacted] >Date: Tue, October 07, 9:amTo: "' [redacted] '" < [redacted] >, "' [redacted] '"< [redacted] >, "' [redacted] '"< [redacted] >, "' [redacted] ***'" < [redacted] >The request has been forwarded to the Board and specifically theLandscape Committee to discuss with our new landscapers about any options theymay be able to provide This is on our agenda for the upcoming Boardmeeting the 8th [redacted] From: [redacted] [mailto: [redacted] ] Sent: Monday, October 06, 9:PMTo: ' [redacted] '; ' [redacted] '; [redacted] ; [redacted] ***Subject: RE: [redacted] | [redacted] Residence Hello? From: [redacted] [mailto: [redacted] ] Sent: Monday, September 29, 6:PMTo: ' [redacted] '; ' [redacted] '; [redacted] ( [redacted] ); [redacted] ( [redacted] )Subject: [redacted] | [redacted] Residence Dear Board, It appears as though we may have a foundation problem Everytime it rains the closet in the master bedroom gets wet It doesn’tappear as though it’s coming from the roof as there are no watermarks on theceiling The floor of this closet becomes wet with every rain as if it’scoming from the ground up Please let me know what can be done from a HOAperspective Thanks, ---------- [redacted] | Human ResourcesConsultant & Contract Recruiter | People Stuff | [redacted] | [redacted] | [redacted] | [redacted] | [redacted] The preceding e-mail messageis confidential It is not intended for transmission to,or receipt by, any unauthorized persons If you have received thismessage in error, please (i) do not read it, (ii) reply to the sender that youreceived the message in error, and (iii) erase or destroy the message
This company touts that it communicates within hours of a concern if you contact them; that is not trueThis company will not respond to home owner requestsI believe Integrity First has misrepresented where funds are being spentConsidering the homeowners pay $235/month, a portion of which goes to landscaping and common area maintenance, why is my property being devalued due to issues with lack of landscaping? Since I receive NO response from IFPM, I can only assess that they are not a good company to do business with
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.First of all, this does not resolve the horrible customer service we have received from IFPM in the last 13 months. The number of ignored phone calls and emails are astonishing. In fact, the Revdex.com should be able to get a sense of what we've had to endure these past 13 months by the email chain provided by IFPM themselves, identified by my having to follow up with them on a number of occasions when they didn't respond. This is just a fraction of what we've had to deal with. While IFPM is claiming whatthey can and cannot do is governed by [redacted] Board, I'm sure the Board has not told them not to return phone calls or respond to emails from property owners of [redacted]. We've had a number of other property owners at [redacted] tell us they have had the same problem with IFPM as we have had. In fact, I noticed today when I went to file our complaint against IFPM that we have not been the only people to file a complaint with the Revdex.com against IFPM. Clearly, this is not an isolated incident.Secondly, we were told in August by the President of the Board (at the time) that our dead plants would be replaced. IFPM did nothing to make that happen and it was their responsibility as the property management company to make it happen. They did nothing.Thirdly, as the property management company of [redacted], it was brought to the attention of IFPM on countless occasions via verbal face-to-face communication,phone calls & emails that the sprinkler system in our building was inoperative. On numerous occasions, we were told by [redacted] and [redacted] that it would be fixed. It's been 13 months later and it has not been fixed.No, this matter has not been resolved and is nowhere close to being resolved.Regards,[redacted] & [redacted]
Copy of the response is below. We have been in communications with this homeowner. We are directed by the Board of Directors. To avoid a he said/she said scenario, I am providing copies of the email correspondence below. As you can see we have responded to the...
homeowner, as directed by the Board of Directors. There are other communications. If you wish I can send those along as well. Again IFPM is directed to respond via the Board of Directors wishes. This has been properly relayed to the homeowner.Thank you. ----------------That is fine. Wewere told that our plants would be replaced and they were not. Hence thereason we had to replace them ourselves. Now the story is that we have towait until the landscaping is redone. When will that be done? Nodoubt not anytime soon. We've been told that for 12 months now. In the meantime, and for the entire time we have owned this property, thesprinkler system has not worked. It is the responsibility of the Board,the Association, and IFPM to ensure everything is working properly. It isnot. We know our rights. -------- Original Message --------Subject: RE: [redacted] ResidenceFrom: "[redacted]>Date: Fri, December 05, 2014 11:45 amTo: "'[redacted]>Cc: <[redacted]<[redacted]>[redacted] Please be advised that the [redacted] hasreviewed your requests. As previously indicated regarding your drainageissues, the recommendation has been that since the drainage issue may behomeowner, a contractor will need to be hired by the homeowner to inspect,determine the cause and do the repair to fix the problem. In addition, as previously indicated the Board is currentlyreviewing a plan to redo several areas of landscaping in the communitycompletely. Based on this project, they are currently not replacing anyplants. Therefore your initial request for replacement plants was denied. This correspondence was received by you as indicated below. Based on continued correspondence, the [redacted] has advised that all further communications with you will be done vialegal counsel. [redacted]Integrity First Property Management From: [redacted]]Sent: Friday, December 05, 2014 12:04 PMTo: [redacted]Cc: [redacted]Subject: RE: [redacted] | [redacted] As the Owner of [redacted], I hereby enforce all Project Documents, as per thefollowing Section of the CC&Rs. As per the followingSection of the CC&Rs, this Association has been in violation for over12 months. Furthermore, as per thefollowing Section of the CC&Rs, this Association, as well as FirstIntegrity Property Management (IFPM), given IFPM has been hired to manage [redacted], has been in violation for over 12 months. Given the Members of thisBoard have not acted in good faith to remedy our issues, we holdall Members personally liable, as per the following Section in theCC&Rs. Given we have filedcomplaints that the damaged sprinkler system has not been repaired and replacedin front of all homes in our building, resulting in plants dying & notbeing replaced, we are also holding the Association responsible for violatingthe following section of the CC&Rs. In addition to being inviolation of the above-mentioned CC&Rs, the Board is in violation of thefollowing Bylaws. The Board AND IFPMare in violation of the following Section of the Bylaws.----------[redacted] | Tel:[redacted] | Cell:[redacted] | F: [redacted] | [redacted] The preceding e-mail message is confidential. It isnot intended for transmission to, or receipt by, any unauthorizedpersons. If you have received this message in error, please (i) do notread it, (ii) reply to the sender that you received the message in error, and(iii) erase or destroy the message. -------- OriginalMessage --------Subject: RE: [redacted]. | [redacted]From: "[redacted]" <[redacted]>Date: Thu, December 04, 2014 9:38 amTo: "[redacted]" <[redacted]>Cc: s[redacted]>Water has gotten intoour house again due to the rain. Scuppers have been checked and areok. As per our insurance adjuster, we are having a slab/foundationissue. You now have 3 days to remedy this situation before the actiondescribed in my email of 12/1 takes place. -------- OriginalMessage --------Subject: RE: [redacted] | [redacted]From: "[redacted]" <[redacted]>Date: Mon, December 01, 2014 3:45 pmTo: "'[redacted]'" <[redacted]>Cc: <[redacted]>,"'[redacted]'"<[redacted]>Your email, as withall correspondence, has been forwarded to the [redacted] forreview and response. [redacted]Integrity FirstProperty Management From: [redacted] [mailto:[redacted]]Sent: Monday, December 01, 2014 3:59 PMTo: [redacted]Cc: [redacted]; '[redacted]'Subject: RE: [redacted] | [redacted] I arrived on November22nd and no plants had been put in. As previously mentioned, I would buymy own and hire someone to put them in. Attached, please find receiptsfor two Cape Honeysuckles and three Lantanas, totalling $52.81. Inaddition, I was charged $30.00 by the laborer who planted them for us. Given your landscapers only chopped down the tree trunk to ground level,the laborer had to dig it's roots out. I request that a check in theamount of $82.81 be sent to me within 7 days at 1908-[redacted]. Secondly, given our sprinklersystem has never worked, I would like assurance that the sprinkler system willbe repaired within 7 days. It makes no sense that in the year we haveowned this property that the sprinkler system has never worked. And, itmakes no sense that the number of requests we have made to have itrepaired have gone ignored. Given we pay an HOA fee like every otherresident that we have to manually water our plants. Why do the Boardmembers' landscaping look better than ours? Thirdly, given you areclaiming that someone determined that theissue of water coming into our home was due to the drainage from our scuppersand not the landscaping on the exterior, I'd like to know the name of theperson or person(s) who determined this and how they determined it withoutlooking at it? If Ihave not received reimbursement within 7 days, the sprinkler system repairedwithin 7 days, and an appointment has not made by a professional who canassess our water leakage problem within 7 days, I will be reporting you to theRevdex.com and filing a complaint with the Attorney General. -------- OriginalMessage --------Subject: RE: [redacted] | [redacted]From: "[redacted]" <[redacted]>Date: Thu, November 20, 2014 1:29 pmTo: "'[redacted]'" <[redacted]>Cc: <[redacted]>,"'[redacted]'"<[redacted]>Your email has beenforwarded to the Board. From: [redacted] [mailto:[redacted]]Sent: Thursday, November 20, 2014 12:41 PMTo: [redacted]Cc: [redacted]Subject: RE: [redacted] | [redacted] First, if the person(s)on the Board wouldn't continue turning off the water, thereby killing theplants in this community, we wouldn't be having this discussion. Theplants we received died because they were not getting enoughwater...PERIOD! We were told several months ago that thedead plants would be replaced. It is not our fault that the plantsdied. It is the fault of the Board Member(s) who are turning the wateroff. If whoever that person is/people are continue to do this a lot ofmoney is going to be wasted by having to replace our plants all thetime. What is wrong with these people? They do not own thiscommunity and have no right to mess with the systems that have been put in placeto keep our plants alive. This community is starting to look rundown andI pay a HOA fee every single month to keep this community beautiful. If the Board is not interested in doing that then please resign and let'sselect a new Board! We are so fed up with the nonsense that goes onwith this Board and there will be consequences...TRUST ME! Again, ifnew plants are not planted prior to my coming in on the 22nd, I will buy themand plant them myself. I will provide the Board with a receipt which I fully expectto be reimbursed for, as my monthly HOA payment is supposed to pay for thisstuff. This has be come increasingly disturbing and beyond ridiculous tohave to deal with. Secondly, you said,"Several of the Board members looked at the area and determined the issue." What are the names of these Board members? Nobody has visited ourproperty. Did they scale the fence because nobody has knocked on the doorto take a look and nobody has called me to set up an appointment. Justbecause one's property may have a scupper issue does not mean it is ourissue. Are you kidding me? Per the adjuster of our insurancecompany, and I quote, "The water is running straight off the roof andsitting next to the house/slab. When it's heavy enough rain it appearsthat's when it is seeping in through the slab or foundation." Whenyou can send an expert out who knows what they're talking about to assessthe situation then you can tell us what our particular issue is. Whenwill that happen? -------- OriginalMessage --------Subject: RE: [redacted] | [redacted]From: "[redacted]" <[redacted]>Date: Wed, November 19, 2014 10:51 amTo: "'[redacted]'" <[redacted]>Cc: <[redacted]>[redacted], The Board reviewed your email and requests atthe Board meeting on November 13th. The Board is currently reviewing a plan to redo several areas of landscaping inthe community completely. Based on this project, they are currentlynot replacing any plants. Therefore your request for additionalreplacement plants is being placed on hold at this time. The Board has also reviewed your request that wenot communicate any wishes with your Father. Your request has been noted. With regards to the scuppers, several of theBoard members looked at the area and determined the issue. The Board said thatthere have been several homeowners with this same issue and the culprit was thescuppers. So as this is the homeowner responsibility, a contractor willneed to be hired to inspect, determine the cause, and do the repair to fix theproblem. This communication, as well as any response willbe shared with the entire Board. Thank you. [redacted]Integrity First Property Management On Behalf of the [redacted] Board of Directors From: [redacted] [mailto:[redacted]]Sent: Monday, November 17, 2014 10:37 PMTo: '[redacted]'Cc: '[redacted]'; [redacted]Subject: RE: [redacted] | [redacted] It’s now been a weeksince my last correspondence and I would like to know how it was determinedthat the issue of water coming into our home was due to the drainage from ourscuppers? From: [redacted] [mailto:[redacted]]Sent: Tuesday, November 11, 2014 9:51 AMTo: [redacted]Cc: [redacted]Subject: RE: [redacted] | [redacted] I would also like to ask how it was determined that the issue of water coming into our home was dueto the drainage from our scuppers and not the landscaping on the exterior. Did the Board hire someone to look at it? Did a Board member lookat it? -------- Original Message --------Subject: RE: [redacted] | [redacted]From: "[redacted]" <[redacted]>Date: Tue, November 11, 2014 9:40 amTo: "[redacted]" <[redacted]>Cc: "[redacted]" <[redacted]>,"[redacted]"<[redacted]>, [redacted]Nobody "relayed" anything to me or mydad. Again, another problem that things don't get communicated to us. Therefore, all communications are requested to be in writing via emailand only to me. That way we will have record of what is said, or in mostcases, not said. To be clear, not only were the plants not to our liking, but theydied. They died because somebody keeps turning off the water to thesprinkler system. It's better to have no plants then dead plants. It's obvious somebody is sabotaging the sprinkler system given it canonly be adjusted by someone who as a key. I think that is a problem initself given the homeowners are supposed to be able to trust those serving onthe Board and making decisions that affect this community. You all haveto look at everyone who has a key and ask why would someone be doing this? This is a criminal act. I have a friend who owns a PI firm who owesme a favor...I can easily have someone surveillance our community to find outwho is doing this and if I learn who it or who they are, he/she/they will beprosecuted. Given we were told 3 months ago that new plants would be plantedwithin 2 weeks, as I mentioned in my previous email, if upon arrival onNovember 22nd new plants have not been planted, I will do it myself and servethe Board with a receipt. Enough is enough! -------- Original Message --------Subject: RE: [redacted] | [redacted]From: "[redacted]" <[redacted]>Date: Tue, November 11, 2014 7:23 amTo: "'[redacted]'" <[redacted]>Youremail was reviewed by the Board of Directors at the October meeting. After discussion, it was determined that the issue of water coming into yourhome was due to the drainage from your scuppers and not the landscaping on theexterior. It was recommended that you have a vendor review this todetermine further as it is homeowner responsibility. It was myunderstanding that this was relayed to you. Per your request, no furthercommunications will be with your father. I am aware that some plants were planted, those were not toliking and were removed and another set of plantings was chosen forplanting. I have forwarded your email to the landscape committeeto determine if those have been done or the scheduled planting since we are inthe midst of Fall Planting Season. Please note, [redacted] has sold his home in [redacted] and is nolonger on the Board of Directors. Also, for future reference, Ms. Farrellis no longer the community manager for [redacted]. I will be temporarilytaking emails until her replacement, [redacted], has been brought up tospeed on current issues. This email, as well as all emails, will be reviewed by the Boardof Directors at the November 13th Board meeting. From: [redacted] [mailto:[redacted]]Sent: Saturday, November 08, 2014 2:31 PMTo: '[redacted]'; '[redacted]';'[redacted]'; '[redacted]'Subject: RE: [redacted] | [redacted]ResidenceImportance: High In your email of 10/7, you said you would be discussing ourslab/foundation issue on the 8th. It is now 11/8 (a monthlater) and I have not received any communication. What is the status? Secondly, when my father and I walked the property with [redacted] on8/8, he told us we would have our plants within 2 weeks. It is now 3months later and no plants have been planted. I will be in Phoenix on11/22. If no plants have been planted by the time I arrive, I will buythem myself, hire someone to plant them and provide the HOA with my bill. Having to continually deal with these issues has caused my father& I great distress. From this moment on, no communications with myfather shall be had. All communications will be with me and onlyme. If this continues to affect our mental health, and we have no timelyresolution to our issues, be prepared for a lawsuit! From: [redacted] [mailto:[redacted]] Sent: Tuesday, October 7, 2014 10:13 AMTo: [redacted]; '[redacted]';'[redacted]'; '[redacted]'Subject: RE: [redacted] | [redacted]Residence Is it too much to ask that someone have simply replied to my firstemail to let me know this? I don't know what anyone is thinking or doingwithout appropriate communication. Communication has been a key problemwith IFPM since day one, while each of you have denied this even though I haveemails to back up my claim. This is just another example, which none ofyou can continue to deny, that there is no communication unless onefollows up or "hounds" you. It took 2 emails and 8 days to geta response...beyond unprofessional and completelyfrustrating, especially since I know a portion of my HOA dues goes towardpaying you! Just as a FYI, another resident told my dad she had the same thinghappen to her, so I suspect there is some sort of foundation/slab issue. I don't know who the person is. You'd have to ask my dad. -------- Original Message --------Subject: RE: [redacted] | [redacted]From: "[redacted]" <[redacted]>Date: Tue, October 07, 2014 9:37 amTo: "'[redacted]'" <[redacted]>, "'[redacted]'"<[redacted]>, "'[redacted]'"<[redacted]>, "'[redacted]'" <[redacted]>The request has been forwarded to the Board and specifically theLandscape Committee to discuss with our new landscapers about any options theymay be able to provide. This is on our agenda for the upcoming Boardmeeting the 8th. [redacted] From: [redacted] [mailto:[redacted]] Sent: Monday, October 06, 2014 9:47 PMTo: '[redacted]'; '[redacted]Subject: RE: [redacted] | [redacted]Residence Hello? From: [redacted] [mailto:[redacted]] Sent: Monday, September 29, 2014 6:56 PMTo: '[redacted]'; '[redacted]); [redacted])Subject: [redacted] | [redacted]Residence Dear Board, It appears as though we may have a foundation problem. Everytime it rains the closet in the master bedroom gets wet. It doesn’tappear as though it’s coming from the roof as there are no watermarks on theceiling. The floor of this closet becomes wet with every rain as if it’scoming from the ground up. Please let me know what can be done from a HOAperspective. Thanks, ----------[redacted] | Human ResourcesConsultant & Contract Recruiter | People Stuff | [redacted] | [redacted] | [redacted] | [redacted] | [redacted] The preceding e-mail messageis confidential. It is not intended for transmission to,or receipt by, any unauthorized persons. If you have received thismessage in error, please (i) do not read it, (ii) reply to the sender that youreceived the message in error, and (iii) erase or destroy the message.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.First of all, this does not resolve the horrible customer service we have received from IFPM in the last months The number of ignored phone calls and emails are astonishing In fact, the Revdex.com should be able to get a sense of what we've had to endure these past months by the email chain provided by IFPM themselves, identified by my having to follow up with them on a number of occasions when they didn't respond This is just a fraction of what we've had to deal with While IFPM is claiming whatthey can and cannot do is governed by [redacted] Board, I'm sure the Board has not told them not to return phone calls or respond to emails from property owners of *** [redacted] We've had a number of other property owners at [redacted] tell us they have had the same problem with IFPM as we have had In fact, I noticed today when I went to file our complaint against IFPM that we have not been the only people to file a complaint with the Revdex.com against IFPM Clearly, this is not an isolated incident.Secondly, we were told in August by the President of the Board (at the time) that our dead plants would be replaced IFPM did nothing to make that happen and it was their responsibility as the property management company to make it happen They did nothing.Thirdly, as the property management company of [redacted] , it was brought to the attention of IFPM on countless occasions via verbal face-to-face communication,phone calls & emails that the sprinkler system in our building was inoperative On numerous occasions, we were told by [redacted] and [redacted] that it would be fixed It's been months later and it has not been fixed.No, this matter has not been resolved and is nowhere close to being resolved.Regards, [redacted] & [redacted]
Copy of the response is below We have been in communications with this homeownerWe are directed by the Board of Directors To avoid a he said/she said scenario, I am providing copies of the email correspondence below As you can see we have responded to the homeowner, as directed by the Board of Directors There are other communications If you wish I can send those along as well Again IFPM is directed to respond via the Board of Directors wishes This has been properly relayed to the homeowner.Thank you----------------That is fine Wewere told that our plants would be replaced and they were not Hence thereason we had to replace them ourselves Now the story is that we have towait until the landscaping is redone When will that be done? Nodoubt not anytime soon We've been told that for months nowIn the meantime, and for the entire time we have owned this property, thesprinkler system has not worked It is the responsibility of the Board,the Association, and IFPM to ensure everything is working properly It isnot We know our rights -------- Original Message --------Subject: RE: [redacted] ResidenceFrom: " [redacted] >Date: Fri, December 05, 11:amTo: "' [redacted] >Cc: < [redacted] < [redacted] > [redacted] Please be advised that the [redacted] hasreviewed your requests As previously indicated regarding your drainageissues, the recommendation has been that since the drainage issue may behomeowner, a contractor will need to be hired by the homeowner to inspect,determine the cause and do the repair to fix the problemIn addition, as previously indicated the Board is currentlyreviewing a plan to redo several areas of landscaping in the communitycompletely Based on this project, they are currently not replacing anyplants Therefore your initial request for replacement plants was denied This correspondence was received by you as indicated belowBased on continued correspondence, the [redacted] has advised that all further communications with you will be done vialegal counsel [redacted] Integrity First Property Management From: [redacted] [ [redacted] ]Sent: Friday, December 05, 12:PMTo: [redacted] Cc: [redacted] Subject: RE: [redacted] *** | [redacted] As the Owner of [redacted] ***, I hereby enforce all Project Documents, as per thefollowing Section of the CC&Rs As per the followingSection of the CC&Rs, this Association has been in violation for overmonths Furthermore, as per thefollowing Section of the CC&Rs, this Association, as well as FirstIntegrity Property Management (IFPM), given IFPM has been hired to manage [redacted] [redacted] , has been in violation for over months Given the Members of thisBoard have not acted in good faith to remedy our issues, we holdall Members personally liable, as per the following Section in theCC&Rs Given we have filedcomplaints that the damaged sprinkler system has not been repaired and replacedin front of all homes in our building, resulting in plants dying & notbeing replaced, we are also holding the Association responsible for violatingthe following section of the CC&Rs In addition to being inviolation of the above-mentioned CC&Rs, the Board is in violation of thefollowing BylawsThe Board AND IFPMare in violation of the following Section of the Bylaws.---------- [redacted] | Tel: [redacted] | Cell: [redacted] | F: [redacted] | [redacted] The preceding e-mail message is confidential It isnot intended for transmission to, or receipt by, any unauthorizedpersons If you have received this message in error, please (i) do notread it, (ii) reply to the sender that you received the message in error, and(iii) erase or destroy the message -------- OriginalMessage --------Subject: RE: [redacted] **| [redacted] From: " [redacted] " < [redacted] >Date: Thu, December 04, 9:amTo: " [redacted] " < [redacted] >Cc: s [redacted] >Water has gotten intoour house again due to the rain Scuppers have been checked and areok As per our insurance adjuster, we are having a slab/foundationissue You now have days to remedy this situation before the actiondescribed in my email of 12/takes place-------- OriginalMessage --------Subject: RE: [redacted] | [redacted] From: " [redacted] " < [redacted] >Date: Mon, December 01, 3:pmTo: "' [redacted] '" < [redacted] >Cc: < [redacted] >,"' [redacted] '"< [redacted] >Your email, as withall correspondence, has been forwarded to the [redacted] forreview and response [redacted] Integrity FirstProperty Management From: [redacted] [mailto: [redacted] ]Sent: Monday, December 01, 3:PMTo: [redacted] Cc: [redacted] ; ' [redacted] 'Subject: RE: [redacted] | [redacted] I arrived on November22nd and no plants had been put in As previously mentioned, I would buymy own and hire someone to put them in Attached, please find receiptsfor two Cape Honeysuckles and three Lantanas, totalling $ Inaddition, I was charged $by the laborer who planted them for usGiven your landscapers only chopped down the tree trunk to ground level,the laborer had to dig it's roots out I request that a check in theamount of $be sent to me within days at 1908- [redacted] ***Secondly, given our sprinklersystem has never worked, I would like assurance that the sprinkler system willbe repaired within days It makes no sense that in the year we haveowned this property that the sprinkler system has never worked And, itmakes no sense that the number of requests we have made to have itrepaired have gone ignored Given we pay an HOA fee like every otherresident that we have to manually water our plants Why do the Boardmembers' landscaping look better than ours? Thirdly, given you areclaiming that someone determined that theissue of water coming into our home was due to the drainage from our scuppersand not the landscaping on the exterior, I'd like to know the name of theperson or person(s) who determined this and how they determined it withoutlooking at it? If Ihave not received reimbursement within days, the sprinkler system repairedwithin days, and an appointment has not made by a professional who canassess our water leakage problem within days, I will be reporting you to theRevdex.com and filing a complaint with the Attorney General -------- OriginalMessage --------Subject: RE: [redacted] | [redacted] From: " [redacted] " < [redacted] >Date: Thu, November 20, 1:pmTo: "' [redacted] '" < [redacted] >Cc: < [redacted] >,"' [redacted] '"< [redacted] >Your email has beenforwarded to the Board From: [redacted] [mailto: [redacted] ]Sent: Thursday, November 20, 12:PMTo: [redacted] Cc: [redacted] ; [redacted] Subject: RE: [redacted] | [redacted] First, if the person(s)on the Board wouldn't continue turning off the water, thereby killing theplants in this community, we wouldn't be having this discussion Theplants we received died because they were not getting enoughwater...PERIOD! We were told several months ago that thedead plants would be replaced It is not our fault that the plantsdied It is the fault of the Board Member(s) who are turning the wateroff If whoever that person is/people are continue to do this a lot ofmoney is going to be wasted by having to replace our plants all thetime What is wrong with these people? They do not own thiscommunity and have no right to mess with the systems that have been put in placeto keep our plants alive This community is starting to look rundown andI pay a HOA fee every single month to keep this community beautifulIf the Board is not interested in doing that then please resign and let'sselect a new Board! We are so fed up with the nonsense that goes onwith this Board and there will be consequences...TRUST ME! Again, ifnew plants are not planted prior to my coming in on the 22nd, I will buy themand plant them myself I will provide the Board with a receipt which I fully expectto be reimbursed for, as my monthly HOA payment is supposed to pay for thisstuff This has be come increasingly disturbing and beyond ridiculous tohave to deal withSecondly, you said,"Several of the Board members looked at the area and determined the issue." What are the names of these Board members? Nobody has visited ourproperty Did they scale the fence because nobody has knocked on the doorto take a look and nobody has called me to set up an appointment Justbecause one's property may have a scupper issue does not mean it is ourissue Are you kidding me? Per the adjuster of our insurancecompany, and I quote, "The water is running straight off the roof andsitting next to the house/slab When it's heavy enough rain it appearsthat's when it is seeping in through the slab or foundation." Whenyou can send an expert out who knows what they're talking about to assessthe situation then you can tell us what our particular issue is Whenwill that happen? -------- OriginalMessage --------Subject: RE: [redacted] | [redacted] From: " [redacted] " < [redacted] >Date: Wed, November 19, 10:amTo: "' [redacted] '" < [redacted] >Cc: < [redacted] > [redacted] , The Board reviewed your email and requests atthe Board meeting on November 13th The Board is currently reviewing a plan to redo several areas of landscaping inthe community completely Based on this project, they are currentlynot replacing any plants Therefore your request for additionalreplacement plants is being placed on hold at this timeThe Board has also reviewed your request that wenot communicate any wishes with your Father Your request has been notedWith regards to the scuppers, several of theBoard members looked at the area and determined the issueThe Board said thatthere have been several homeowners with this same issue and the culprit was thescuppers So as this is the homeowner responsibility, a contractor willneed to be hired to inspect, determine the cause, and do the repair to fix theproblem This communication, as well as any response willbe shared with the entire BoardThank you [redacted] Integrity First Property Management On Behalf of the [redacted] Board of Directors From: [redacted] [mailto: [redacted] ]Sent: Monday, November 17, 10:PMTo: ' [redacted] 'Cc: ' [redacted] '; [redacted] Subject: RE: [redacted] | [redacted] It’s now been a weeksince my last correspondence and I would like to know how it was determinedthat the issue of water coming into our home was due to the drainage from ourscuppers? From: [redacted] [mailto: [redacted] ]Sent: Tuesday, November 11, 9:AMTo: [redacted] Cc: [redacted] ; [redacted] ; [redacted] Subject: RE: [redacted] | [redacted] I would also like to ask how it was determined that the issue of water coming into our home was dueto the drainage from our scuppers and not the landscaping on the exteriorDid the Board hire someone to look at it? Did a Board member lookat it? -------- Original Message --------Subject: RE: [redacted] | [redacted] From: " [redacted] " < [redacted] >Date: Tue, November 11, 9:amTo: " [redacted] " < [redacted] >Cc: " [redacted] " < [redacted] >," [redacted] "< [redacted] >, [redacted] Nobody "relayed" anything to me or mydad Again, another problem that things don't get communicated to usTherefore, all communications are requested to be in writing via emailand only to me That way we will have record of what is said, or in mostcases, not saidTo be clear, not only were the plants not to our liking, but theydied They died because somebody keeps turning off the water to thesprinkler system It's better to have no plants then dead plantsIt's obvious somebody is sabotaging the sprinkler system given it canonly be adjusted by someone who as a key I think that is a problem initself given the homeowners are supposed to be able to trust those serving onthe Board and making decisions that affect this community You all haveto look at everyone who has a key and ask why would someone be doing this? This is a criminal act I have a friend who owns a PI firm who owesme a favor...I can easily have someone surveillance our community to find outwho is doing this and if I learn who it or who they are, he/she/they will beprosecutedGiven we were told months ago that new plants would be plantedwithin weeks, as I mentioned in my previous email, if upon arrival onNovember 22nd new plants have not been planted, I will do it myself and servethe Board with a receipt Enough is enough! -------- Original Message --------Subject: RE: [redacted] | [redacted] From: " [redacted] " < [redacted] >Date: Tue, November 11, 7:amTo: "' [redacted] '" < [redacted] >Youremail was reviewed by the Board of Directors at the October meetingAfter discussion, it was determined that the issue of water coming into yourhome was due to the drainage from your scuppers and not the landscaping on theexterior It was recommended that you have a vendor review this todetermine further as it is homeowner responsibility It was myunderstanding that this was relayed to you Per your request, no furthercommunications will be with your father I am aware that some plants were planted, those were not toliking and were removed and another set of plantings was chosen forplanting I have forwarded your email to the landscape committeeto determine if those have been done or the scheduled planting since we are inthe midst of Fall Planting SeasonPlease note, [redacted] has sold his home in [redacted] and is nolonger on the Board of Directors Also, for future reference, MsFarrellis no longer the community manager for [redacted] *** I will be temporarilytaking emails until her replacement, [redacted] , has been brought up tospeed on current issuesThis email, as well as all emails, will be reviewed by the Boardof Directors at the November 13th Board meetingFrom: [redacted] [mailto: [redacted] ]Sent: Saturday, November 08, 2:PMTo: ' [redacted] '; ' [redacted] ';' [redacted] '; ' [redacted] ***'Subject: RE: [redacted] | [redacted] ResidenceImportance: High In your email of 10/7, you said you would be discussing ourslab/foundation issue on the 8th It is now 11/(a monthlater) and I have not received any communication What is the status? Secondly, when my father and I walked the property with [redacted] on8/8, he told us we would have our plants within weeks It is now 3months later and no plants have been planted I will be in Phoenix on11/ If no plants have been planted by the time I arrive, I will buythem myself, hire someone to plant them and provide the HOA with my billHaving to continually deal with these issues has caused my father& I great distress From this moment on, no communications with myfather shall be had All communications will be with me and onlyme If this continues to affect our mental health, and we have no timelyresolution to our issues, be prepared for a lawsuit! From: [redacted] [mailto: [redacted] ] Sent: Tuesday, October 7, 10:AMTo: [redacted] ; ' [redacted] ';' [redacted] '; ' [redacted] ***'Subject: RE: [redacted] | [redacted] Residence Is it too much to ask that someone have simply replied to my firstemail to let me know this? I don't know what anyone is thinking or doingwithout appropriate communication Communication has been a key problemwith IFPM since day one, while each of you have denied this even though I haveemails to back up my claim This is just another example, which none ofyou can continue to deny, that there is no communication unless onefollows up or "hounds" you It took emails and days to geta response...beyond unprofessional and completelyfrustrating, especially since I know a portion of my HOA dues goes towardpaying you! Just as a FYI, another resident told my dad she had the same thinghappen to her, so I suspect there is some sort of foundation/slab issueI don't know who the person is You'd have to ask my dad -------- Original Message --------Subject: RE: [redacted] | [redacted] From: " [redacted] " < [redacted] >Date: Tue, October 07, 9:amTo: "' [redacted] '" < [redacted] >, "' [redacted] '"< [redacted] >, "' [redacted] '"< [redacted] >, "' [redacted] ***'" < [redacted] >The request has been forwarded to the Board and specifically theLandscape Committee to discuss with our new landscapers about any options theymay be able to provide This is on our agenda for the upcoming Boardmeeting the 8th [redacted] From: [redacted] [mailto: [redacted] ] Sent: Monday, October 06, 9:PMTo: ' [redacted] '; ' [redacted] '; [redacted] ; [redacted] ***Subject: RE: [redacted] | [redacted] Residence Hello? From: [redacted] [mailto: [redacted] ] Sent: Monday, September 29, 6:PMTo: ' [redacted] '; ' [redacted] '; [redacted] ( [redacted] ); [redacted] ( [redacted] )Subject: [redacted] | [redacted] Residence Dear Board, It appears as though we may have a foundation problem Everytime it rains the closet in the master bedroom gets wet It doesn’tappear as though it’s coming from the roof as there are no watermarks on theceiling The floor of this closet becomes wet with every rain as if it’scoming from the ground up Please let me know what can be done from a HOAperspective Thanks, ---------- [redacted] | Human ResourcesConsultant & Contract Recruiter | People Stuff | [redacted] | [redacted] | [redacted] | [redacted] | [redacted] The preceding e-mail messageis confidential It is not intended for transmission to,or receipt by, any unauthorized persons If you have received thismessage in error, please (i) do not read it, (ii) reply to the sender that youreceived the message in error, and (iii) erase or destroy the message
This company touts that it communicates within hours of a concern if you contact them; that is not trueThis company will not respond to home owner requestsI believe Integrity First has misrepresented where funds are being spentConsidering the homeowners pay $235/month, a portion of which goes to landscaping and common area maintenance, why is my property being devalued due to issues with lack of landscaping? Since I receive NO response from IFPM, I can only assess that they are not a good company to do business with
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.First of all, this does not resolve the horrible customer service we have received from IFPM in the last 13 months. The number of ignored phone calls and emails are astonishing. In fact, the Revdex.com should be able to get a sense of what we've had to endure these past 13 months by the email chain provided by IFPM themselves, identified by my having to follow up with them on a number of occasions when they didn't respond. This is just a fraction of what we've had to deal with. While IFPM is claiming whatthey can and cannot do is governed by [redacted] Board, I'm sure the Board has not told them not to return phone calls or respond to emails from property owners of [redacted]. We've had a number of other property owners at [redacted] tell us they have had the same problem with IFPM as we have had. In fact, I noticed today when I went to file our complaint against IFPM that we have not been the only people to file a complaint with the Revdex.com against IFPM. Clearly, this is not an isolated incident.Secondly, we were told in August by the President of the Board (at the time) that our dead plants would be replaced. IFPM did nothing to make that happen and it was their responsibility as the property management company to make it happen. They did nothing.Thirdly, as the property management company of [redacted], it was brought to the attention of IFPM on countless occasions via verbal face-to-face communication,phone calls & emails that the sprinkler system in our building was inoperative. On numerous occasions, we were told by [redacted] and [redacted] that it would be fixed. It's been 13 months later and it has not been fixed.No, this matter has not been resolved and is nowhere close to being resolved.Regards,[redacted] & [redacted]
Copy of the response is below. We have been in communications with this homeowner. We are directed by the Board of Directors. To avoid a he said/she said scenario, I am providing copies of the email correspondence below. As you can see we have responded to the...
homeowner, as directed by the Board of Directors. There are other communications. If you wish I can send those along as well. Again IFPM is directed to respond via the Board of Directors wishes. This has been properly relayed to the homeowner.Thank you. ----------------That is fine. Wewere told that our plants would be replaced and they were not. Hence thereason we had to replace them ourselves. Now the story is that we have towait until the landscaping is redone. When will that be done? Nodoubt not anytime soon. We've been told that for 12 months now. In the meantime, and for the entire time we have owned this property, thesprinkler system has not worked. It is the responsibility of the Board,the Association, and IFPM to ensure everything is working properly. It isnot. We know our rights. -------- Original Message --------Subject: RE: [redacted] ResidenceFrom: "[redacted]>Date: Fri, December 05, 2014 11:45 amTo: "'[redacted]>Cc: <[redacted]<[redacted]>[redacted] Please be advised that the [redacted] hasreviewed your requests. As previously indicated regarding your drainageissues, the recommendation has been that since the drainage issue may behomeowner, a contractor will need to be hired by the homeowner to inspect,determine the cause and do the repair to fix the problem. In addition, as previously indicated the Board is currentlyreviewing a plan to redo several areas of landscaping in the communitycompletely. Based on this project, they are currently not replacing anyplants. Therefore your initial request for replacement plants was denied. This correspondence was received by you as indicated below. Based on continued correspondence, the [redacted] has advised that all further communications with you will be done vialegal counsel. [redacted]Integrity First Property Management From: [redacted]]Sent: Friday, December 05, 2014 12:04 PMTo: [redacted]Cc: [redacted]Subject: RE: [redacted] | [redacted] As the Owner of [redacted], I hereby enforce all Project Documents, as per thefollowing Section of the CC&Rs. As per the followingSection of the CC&Rs, this Association has been in violation for over12 months. Furthermore, as per thefollowing Section of the CC&Rs, this Association, as well as FirstIntegrity Property Management (IFPM), given IFPM has been hired to manage [redacted], has been in violation for over 12 months. Given the Members of thisBoard have not acted in good faith to remedy our issues, we holdall Members personally liable, as per the following Section in theCC&Rs. Given we have filedcomplaints that the damaged sprinkler system has not been repaired and replacedin front of all homes in our building, resulting in plants dying & notbeing replaced, we are also holding the Association responsible for violatingthe following section of the CC&Rs. In addition to being inviolation of the above-mentioned CC&Rs, the Board is in violation of thefollowing Bylaws. The Board AND IFPMare in violation of the following Section of the Bylaws.----------[redacted] | Tel:[redacted] | Cell:[redacted] | F: [redacted] | [redacted] The preceding e-mail message is confidential. It isnot intended for transmission to, or receipt by, any unauthorizedpersons. If you have received this message in error, please (i) do notread it, (ii) reply to the sender that you received the message in error, and(iii) erase or destroy the message. -------- OriginalMessage --------Subject: RE: [redacted]. | [redacted]From: "[redacted]" <[redacted]>Date: Thu, December 04, 2014 9:38 amTo: "[redacted]" <[redacted]>Cc: s[redacted]>Water has gotten intoour house again due to the rain. Scuppers have been checked and areok. As per our insurance adjuster, we are having a slab/foundationissue. You now have 3 days to remedy this situation before the actiondescribed in my email of 12/1 takes place. -------- OriginalMessage --------Subject: RE: [redacted] | [redacted]From: "[redacted]" <[redacted]>Date: Mon, December 01, 2014 3:45 pmTo: "'[redacted]'" <[redacted]>Cc: <[redacted]>,"'[redacted]'"<[redacted]>Your email, as withall correspondence, has been forwarded to the [redacted] forreview and response. [redacted]Integrity FirstProperty Management From: [redacted] [mailto:[redacted]]Sent: Monday, December 01, 2014 3:59 PMTo: [redacted]Cc: [redacted]; '[redacted]'Subject: RE: [redacted] | [redacted] I arrived on November22nd and no plants had been put in. As previously mentioned, I would buymy own and hire someone to put them in. Attached, please find receiptsfor two Cape Honeysuckles and three Lantanas, totalling $52.81. Inaddition, I was charged $30.00 by the laborer who planted them for us. Given your landscapers only chopped down the tree trunk to ground level,the laborer had to dig it's roots out. I request that a check in theamount of $82.81 be sent to me within 7 days at 1908-[redacted]. Secondly, given our sprinklersystem has never worked, I would like assurance that the sprinkler system willbe repaired within 7 days. It makes no sense that in the year we haveowned this property that the sprinkler system has never worked. And, itmakes no sense that the number of requests we have made to have itrepaired have gone ignored. Given we pay an HOA fee like every otherresident that we have to manually water our plants. Why do the Boardmembers' landscaping look better than ours? Thirdly, given you areclaiming that someone determined that theissue of water coming into our home was due to the drainage from our scuppersand not the landscaping on the exterior, I'd like to know the name of theperson or person(s) who determined this and how they determined it withoutlooking at it? If Ihave not received reimbursement within 7 days, the sprinkler system repairedwithin 7 days, and an appointment has not made by a professional who canassess our water leakage problem within 7 days, I will be reporting you to theRevdex.com and filing a complaint with the Attorney General. -------- OriginalMessage --------Subject: RE: [redacted] | [redacted]From: "[redacted]" <[redacted]>Date: Thu, November 20, 2014 1:29 pmTo: "'[redacted]'" <[redacted]>Cc: <[redacted]>,"'[redacted]'"<[redacted]>Your email has beenforwarded to the Board. From: [redacted] [mailto:[redacted]]Sent: Thursday, November 20, 2014 12:41 PMTo: [redacted]Cc: [redacted]Subject: RE: [redacted] | [redacted] First, if the person(s)on the Board wouldn't continue turning off the water, thereby killing theplants in this community, we wouldn't be having this discussion. Theplants we received died because they were not getting enoughwater...PERIOD! We were told several months ago that thedead plants would be replaced. It is not our fault that the plantsdied. It is the fault of the Board Member(s) who are turning the wateroff. If whoever that person is/people are continue to do this a lot ofmoney is going to be wasted by having to replace our plants all thetime. What is wrong with these people? They do not own thiscommunity and have no right to mess with the systems that have been put in placeto keep our plants alive. This community is starting to look rundown andI pay a HOA fee every single month to keep this community beautiful. If the Board is not interested in doing that then please resign and let'sselect a new Board! We are so fed up with the nonsense that goes onwith this Board and there will be consequences...TRUST ME! Again, ifnew plants are not planted prior to my coming in on the 22nd, I will buy themand plant them myself. I will provide the Board with a receipt which I fully expectto be reimbursed for, as my monthly HOA payment is supposed to pay for thisstuff. This has be come increasingly disturbing and beyond ridiculous tohave to deal with. Secondly, you said,"Several of the Board members looked at the area and determined the issue." What are the names of these Board members? Nobody has visited ourproperty. Did they scale the fence because nobody has knocked on the doorto take a look and nobody has called me to set up an appointment. Justbecause one's property may have a scupper issue does not mean it is ourissue. Are you kidding me? Per the adjuster of our insurancecompany, and I quote, "The water is running straight off the roof andsitting next to the house/slab. When it's heavy enough rain it appearsthat's when it is seeping in through the slab or foundation." Whenyou can send an expert out who knows what they're talking about to assessthe situation then you can tell us what our particular issue is. Whenwill that happen? -------- OriginalMessage --------Subject: RE: [redacted] | [redacted]From: "[redacted]" <[redacted]>Date: Wed, November 19, 2014 10:51 amTo: "'[redacted]'" <[redacted]>Cc: <[redacted]>[redacted], The Board reviewed your email and requests atthe Board meeting on November 13th. The Board is currently reviewing a plan to redo several areas of landscaping inthe community completely. Based on this project, they are currentlynot replacing any plants. Therefore your request for additionalreplacement plants is being placed on hold at this time. The Board has also reviewed your request that wenot communicate any wishes with your Father. Your request has been noted. With regards to the scuppers, several of theBoard members looked at the area and determined the issue. The Board said thatthere have been several homeowners with this same issue and the culprit was thescuppers. So as this is the homeowner responsibility, a contractor willneed to be hired to inspect, determine the cause, and do the repair to fix theproblem. This communication, as well as any response willbe shared with the entire Board. Thank you. [redacted]Integrity First Property Management On Behalf of the [redacted] Board of Directors From: [redacted] [mailto:[redacted]]Sent: Monday, November 17, 2014 10:37 PMTo: '[redacted]'Cc: '[redacted]'; [redacted]Subject: RE: [redacted] | [redacted] It’s now been a weeksince my last correspondence and I would like to know how it was determinedthat the issue of water coming into our home was due to the drainage from ourscuppers? From: [redacted] [mailto:[redacted]]Sent: Tuesday, November 11, 2014 9:51 AMTo: [redacted]Cc: [redacted]Subject: RE: [redacted] | [redacted] I would also like to ask how it was determined that the issue of water coming into our home was dueto the drainage from our scuppers and not the landscaping on the exterior. Did the Board hire someone to look at it? Did a Board member lookat it? -------- Original Message --------Subject: RE: [redacted] | [redacted]From: "[redacted]" <[redacted]>Date: Tue, November 11, 2014 9:40 amTo: "[redacted]" <[redacted]>Cc: "[redacted]" <[redacted]>,"[redacted]"<[redacted]>, [redacted]Nobody "relayed" anything to me or mydad. Again, another problem that things don't get communicated to us. Therefore, all communications are requested to be in writing via emailand only to me. That way we will have record of what is said, or in mostcases, not said. To be clear, not only were the plants not to our liking, but theydied. They died because somebody keeps turning off the water to thesprinkler system. It's better to have no plants then dead plants. It's obvious somebody is sabotaging the sprinkler system given it canonly be adjusted by someone who as a key. I think that is a problem initself given the homeowners are supposed to be able to trust those serving onthe Board and making decisions that affect this community. You all haveto look at everyone who has a key and ask why would someone be doing this? This is a criminal act. I have a friend who owns a PI firm who owesme a favor...I can easily have someone surveillance our community to find outwho is doing this and if I learn who it or who they are, he/she/they will beprosecuted. Given we were told 3 months ago that new plants would be plantedwithin 2 weeks, as I mentioned in my previous email, if upon arrival onNovember 22nd new plants have not been planted, I will do it myself and servethe Board with a receipt. Enough is enough! -------- Original Message --------Subject: RE: [redacted] | [redacted]From: "[redacted]" <[redacted]>Date: Tue, November 11, 2014 7:23 amTo: "'[redacted]'" <[redacted]>Youremail was reviewed by the Board of Directors at the October meeting. After discussion, it was determined that the issue of water coming into yourhome was due to the drainage from your scuppers and not the landscaping on theexterior. It was recommended that you have a vendor review this todetermine further as it is homeowner responsibility. It was myunderstanding that this was relayed to you. Per your request, no furthercommunications will be with your father. I am aware that some plants were planted, those were not toliking and were removed and another set of plantings was chosen forplanting. I have forwarded your email to the landscape committeeto determine if those have been done or the scheduled planting since we are inthe midst of Fall Planting Season. Please note, [redacted] has sold his home in [redacted] and is nolonger on the Board of Directors. Also, for future reference, Ms. Farrellis no longer the community manager for [redacted]. I will be temporarilytaking emails until her replacement, [redacted], has been brought up tospeed on current issues. This email, as well as all emails, will be reviewed by the Boardof Directors at the November 13th Board meeting. From: [redacted] [mailto:[redacted]]Sent: Saturday, November 08, 2014 2:31 PMTo: '[redacted]'; '[redacted]';'[redacted]'; '[redacted]'Subject: RE: [redacted] | [redacted]ResidenceImportance: High In your email of 10/7, you said you would be discussing ourslab/foundation issue on the 8th. It is now 11/8 (a monthlater) and I have not received any communication. What is the status? Secondly, when my father and I walked the property with [redacted] on8/8, he told us we would have our plants within 2 weeks. It is now 3months later and no plants have been planted. I will be in Phoenix on11/22. If no plants have been planted by the time I arrive, I will buythem myself, hire someone to plant them and provide the HOA with my bill. Having to continually deal with these issues has caused my father& I great distress. From this moment on, no communications with myfather shall be had. All communications will be with me and onlyme. If this continues to affect our mental health, and we have no timelyresolution to our issues, be prepared for a lawsuit! From: [redacted] [mailto:[redacted]] Sent: Tuesday, October 7, 2014 10:13 AMTo: [redacted]; '[redacted]';'[redacted]'; '[redacted]'Subject: RE: [redacted] | [redacted]Residence Is it too much to ask that someone have simply replied to my firstemail to let me know this? I don't know what anyone is thinking or doingwithout appropriate communication. Communication has been a key problemwith IFPM since day one, while each of you have denied this even though I haveemails to back up my claim. This is just another example, which none ofyou can continue to deny, that there is no communication unless onefollows up or "hounds" you. It took 2 emails and 8 days to geta response...beyond unprofessional and completelyfrustrating, especially since I know a portion of my HOA dues goes towardpaying you! Just as a FYI, another resident told my dad she had the same thinghappen to her, so I suspect there is some sort of foundation/slab issue. I don't know who the person is. You'd have to ask my dad. -------- Original Message --------Subject: RE: [redacted] | [redacted]From: "[redacted]" <[redacted]>Date: Tue, October 07, 2014 9:37 amTo: "'[redacted]'" <[redacted]>, "'[redacted]'"<[redacted]>, "'[redacted]'"<[redacted]>, "'[redacted]'" <[redacted]>The request has been forwarded to the Board and specifically theLandscape Committee to discuss with our new landscapers about any options theymay be able to provide. This is on our agenda for the upcoming Boardmeeting the 8th. [redacted] From: [redacted] [mailto:[redacted]] Sent: Monday, October 06, 2014 9:47 PMTo: '[redacted]'; '[redacted]Subject: RE: [redacted] | [redacted]Residence Hello? From: [redacted] [mailto:[redacted]] Sent: Monday, September 29, 2014 6:56 PMTo: '[redacted]'; '[redacted]); [redacted])Subject: [redacted] | [redacted]Residence Dear Board, It appears as though we may have a foundation problem. Everytime it rains the closet in the master bedroom gets wet. It doesn’tappear as though it’s coming from the roof as there are no watermarks on theceiling. The floor of this closet becomes wet with every rain as if it’scoming from the ground up. Please let me know what can be done from a HOAperspective. Thanks, ----------[redacted] | Human ResourcesConsultant & Contract Recruiter | People Stuff | [redacted] | [redacted] | [redacted] | [redacted] | [redacted] The preceding e-mail messageis confidential. It is not intended for transmission to,or receipt by, any unauthorized persons. If you have received thismessage in error, please (i) do not read it, (ii) reply to the sender that youreceived the message in error, and (iii) erase or destroy the message.