Integrity Garage Door and Locksmith Service, Inc

Review: September 5, 2013

To whom it may concern,

On July 19, 2013, a service technician came to fix my garage door. One spring was not working. The technician informed me that it was $135 to replace the spring. I said that was fine. He replaced both springs. The invoice emailed to me did not have a description of the springs replaced. I asked three times for an invoice. One was never provided. The company did not install the springs that they said they installed. The company insists that it was size “25” rather than size “18”. 18 is apparently an inferior quality. My garage door is now making a straining noise when it opens. I have asked the company 3 times to replace the springs, and also for an invoice. The owner has not resolved the problem.

[redacted],

Integrity Garage Door and Locksmith, http://integritygaragedooronline.com

The issues are:

• The company charged too much. When I checked with other companies, they said the spring costs $69 each instead of $135. ([redacted], [redacted], VA, ###-###-####).

• They did not provide me with an invoice describing the work done and the information regarding the springs installed.

• They lied on record and installed lower-quality springs than they told me were installed.

They would not come out to check the noise the springs are making.

• They would not replace the lower quality springs (18) with the proper size (25) for the garage door.

This company is unethical and dishonest. Please look into this matter. Thank you.

Sincerely,Desired Settlement: To replace the springs and also for an invoice (see Attached document).

Business

Response:

We